Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hawx Services, LLC has 19 locations, listed below.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  5602 Elmwood Ave Ste 208 Indianapolis, IN 46203

  
• 

  Hawx Services, LLC

  5100 Reagan Dr Ste 12 Charlotte, NC 28206

• 

  Hawx Smart Pest Control

  475 Metroplex Drive, Unit 110 Nashville, TN 37211

  
• 

  Hawx Smart Pest Control

  809 Barkwood Ct Ste K Linthicum Heights, MD 21090

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Draft – Hawx Pest Control
  
  Business Name: Hawx Pest Control
  Business Location: (Frisco, TX office or as listed)
  Phone Number Used: ************
  
  Complaint Details:
  
  On [insert date], a Hawx Pest Control salesperson visited my home in Frisco, Texas. I made it clear that I did not want a contract and only wanted a one-time pest control service. The salesperson agreed and performed a one-time service.
  
  However, after the service, the company began contacting me and falsely claiming that I had agreed to a year-long service contract costing $438. I never signed any such agreement nor authorized recurring services.
  
  Since then, I have received repeated calls and text messages demanding payment, including this message:
  
  “We wanted to send a quick reminder that your $438 payment is due. Please log into your Hawx portal to pay. You can reach us at ************.”
  
  I have requested that Hawx send the salesperson who promised the one-time service to clarify the situation, but they refuse. Instead, they continue to harass me for payment for a service plan I never agreed to.
  
  Why I Am Complaining:
  
  This is misrepresentation and an unfair sales practice.
  
  I explicitly refused a contract and only agreed to a single service.
  
  The company is attempting to collect money for services not agreed upon.
  
  Their repeated calls and texts amount to harassment.

  

  Business Response

  Date: 08/28/2025

  Dear *******,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this situation may have caused.
  At the time of signing, you were provided with a copy of the service agreement via email, along with a welcome letter. Both documents clearly outline the terms of the agreement, including the monthly service fee and the applicable early termination fee.
  As the account was closed prior to the completion of the agreed-upon term, the early termination fee was applied in accordance with the terms of the agreement.
  If you have any further questions or concerns, please don’t hesitate to contact us at ************. We’re happy to assist you.
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had pest service and rodent/mice service for many years. I still have evidence of rats in my garage and attic. The infestation in the attic is so critical, old insulation has to be removed, the attic disinfected and sanitized, and new insulation blown in. This is after all entrance points are sealed up (Exclusion.) Their quote for all services was $11,295.80! But, bc I’m such a good customer, they would throw in some traps for “free”. I have spoken to numerous “managers”, requesting financial compensation for, at least, the $1,540 their rodent service has cost me for the 43 months they were “protecting” my home. Their best and final offer, after speaking with *****, ****** and ***** in Salt Lake City, is: one free pest control service and a $10 reduction on future services. After this “free” service on Saturday, you can be sure I will cancel both contracts with Hawx. Just. Not. Right.

  

  Business Response

  Date: 08/27/2025

  Dear ****,
  
  Thank you for bringing this matter to our attention. We’re very sorry to hear about the ongoing rodent issues and the frustration this has caused. We have added a credit to your account for any incomplete services regarding the Rat and Mice service plan. The credit can be used towards your current or any future services. Once again we apologize for any inconvenience this may have caused. If you have any other questions or concerns please give us a call *************
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam!
  They charge you monthly for services done quarterly. When they don't show up for months, they fight you and after hours on the phone only credit you for 1 month.
  In my case they opened 2 separate accounts under my one address. Charged me $50.00 for one service and 53.98 for another service (inside and outside) monthly.
  -
  HAWX didn't show up for inside service for 6 months totaling $269.90 of services then when you try to cancel, they try and charge you 199.00 cancelation fee.
  in reality they broke the contract by not showing up on scheduled services.
  It's my belief HAWX opened 2 accounts on purpose, so you have to spend 2 cancelation fees. and when you are owed money like in my case they are "unable" to credit one account with backpay from another account even if it's the same card and address.
  -
  After hours of the run around over emails I was instructed to call the office **************
  3 hours later we are told they would reduce the cancel fee of $199.00. but We still owe $117.00
  they owe me $269.90 on my other account.
  Not only are they charging me monthly and not coming they are not fixing the bug issues. I have never had more bugs than after they started spraying
  
  I was ok with them canceling the accounts and keeping the difference, but now that we have wasted time and are still being charged after I am owed money i will not pay the $117 until I am refunded the $269.90

  

  Business Response

  Date: 08/25/2025

  Dear *******,
  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience this may have caused.
  Upon reviewing your account, we noticed that you were enrolled in two separate services. The General Pest Control service is designed to create a protective barrier around your home to prevent pests from entering. Interior treatments are also available upon request should any pest issues arise indoors.
  In April, you also enrolled in our Outdoor Mosquito Service, which is a seasonal monthly service billed after each treatment. As you opted to discontinue this service before the end of the seasonal agreement, an early termination fee was applied in accordance with our policy.
  We have applied your General Pest Control payments from May through August toward the early termination balance. Additionally, a mosquito treatment was performed on July 2nd, which has not yet been paid. This has resulted in the remaining outstanding balance.
  An invoice for this balance has been sent to the email address we have on file. To make a payment, please contact our customer service team at ************. We are available Monday through Friday, from 7:00 AM to 6:00 PM (MT) and will be happy to assist you.
  Thank you for choosing Hawx,
  The Hawx Team
  

• Initial Complaint

  Date:08/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel subscription but they keep making me jump through hoops. i been trying to cancel for 4 months

  

  Business Response

  Date: 08/21/2025

  Dear ******,
  Thank you for bringing this matter to our attention. We apologize for any confusion or inconvenience this may have caused.
  As per our policy, any changes to your account must be made through direct communication with an account manager. Since this step was not completed, the account remained active. However, we have now closed your account as requested.
  Please note that the outstanding balance on your account remains valid. To make a payment, we kindly ask that you contact us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT), and will be happy to assist you.
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:08/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refuse to cancel my account.The day I canceled the account they had someone come out the same day and charged me for another service.

  

  Business Response

  Date: 08/21/2025

  Dear *******,
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.
  Please note that your account was closed on August 20th. As the service was provided the day prior, the associated charge is valid. While your account is now closed, a final payment remains outstanding.
  To complete your payment, please contact us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT), and will be happy to assist you.
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, August 17, 2025, Hawx Pest Control withdrew $600 from our bank account without authorization.Because this happened on a Sunday, there was no one available at **** to contact, leaving us without assistance until Monday. When we finally spoke to representatives, there was no sense of urgency in addressing the situation, despite the serious financial impact.Although **** has stated that the $600 refund has been processed, the funds have still not posted to our account. As a result, our account remains overdrawn, and we do not yet know the full amount of overdraft fees that will be charged due to this delay.This has caused significant financial stress, especially as we are a single-income household. Having $600 withdrawn without authorization and then delayed in being returned has placed us in a very difficult and unfair position.

  

  Business Response

  Date: 08/20/2025

  Dear ********,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience this may have caused.
  A refund was processed on August 18th. The time it takes for the funds to appear in your account can vary depending on your financial institution. Since the funds have already been released on our end, we kindly recommend reaching out to your bank for further assistance if the refund has not yet posted.
  If you have any additional questions or concerns, please dont hesitate to contact us at ************.
  Thank you for your patience and understanding.
  The Hawx Team

• Initial Complaint

  Date:08/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I requested service I informed them that I didn't want monthly service and was informed that I could only pay for the service that I received. That wasn't true. They ****** created a contract and has tried to take money from my account monthly. When I spoke with someone from billing to inform them that I didn't want service and to cancel, they have made it impossible to do so. I am bombarded with emails and calls on a constant basis and have asked to no longer be connected but they continue to do so. If I block one number, they call from a different number. How many phone numbers can one company possibly have?

  

  Business Response

  Date: 08/18/2025

  Dear *******,
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion it may have caused.
  Upon signing the agreement, a copy was sent to your email for your records. The agreement outlines the monthly service fee and the applicable early termination fee. As a courtesy, we have closed your account and waived the early termination fee. However, the remaining outstanding balance is valid.
  We kindly ask that you contact us to make a payment. You can reach our customer service team at ************, Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you for your attention to this matter.
  Sincerely,
  The Hawx Team

• Initial Complaint

  Date:08/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled my 12 month obligation contract and do not owe this company anymore money they continue to call my cell phone 12 to 15 times a day over the $55 thatI do not owe please credit my account.

  

  Business Response

  Date: 08/15/2025

  Dear ****,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
  Please note that the balance has been removed, and your account is now closed with a zero balance. If you have any further questions or concerns, feel free to contact us at ************. Our team will be happy to assist you.
  Thank you for your time.
  Sincerely,
  The Hawx Team

• Initial Complaint

  Date:08/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Throughout the year of 2025 I have been getting consistently charged by this company for services that they never did for me. I now owe them over 400 dollars and they are threatening to send me to collections. I don't want anything to do with this predatory company anymore.

  

  Business Response

  Date: 08/14/2025

  Dear *****,
  
  Thank you for bringing this matter to our attention. We apologize for any confusion or inconvenience you may have experienced.
  
  Please note that, as outlined in the service agreement, once the initial contract term ends, services continue on a month-to-month basis. According to our records, you are enrolled in both General Pest Control and Outdoor services.
  
  The current balance on your account has accrued due to unpaid monthly service fees.  We are unable to provide service when there is an outstanding balance. At this time, your account remains active.
  
  If you would like to make changes to your account or discuss your options, please contact our customer service team at ************. Our representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT), and are happy to assist you.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23744762
  
  I am rejecting this response because: I have attempted to reach out to this business with the number provided at 3:14 MT and no answer. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 08/15/2025

  Dear *****,
  We apologize for any inconvenience this matter may have caused. It appears that you were in contact with one of our representatives earlier today (August 15) and successfully made a payment. Please note that your account remains active.
  If you wish to make any changes to your account, we encourage you to contact our customer service team at ************. Our representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT), and will be happy to assist you.
  Thank you for choosing Hawx.
  Best regards,
  The Hawx Team

  Customer Answer

  Date: 08/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales person came to my door in April 2025 to sell Hawx pest control service. I did not want to sign as I already had Bug Out service. He would not leave and told me Hawx would contact Bug Out to cancel the service. They did not. Because they did not live up to their end of the agreement, I tried to cancel their service.
  
  They will not let me out of the contract or expect me to pay $250 to cancel. They make it very difficult to cancel; you MUST talk to a salesperson and cannot cancel online.
  
  I believe they are a scam and use deceitful business practices to sign up customers. The resolution I want is to cancel the contract with them.

  

  Business Response

  Date: 08/14/2025

  Dear ****,
  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience you may have experienced.
  At the time of signing, a copy of your service agreement was provided via email, along with a welcome letter outlining key terms—including the recurring monthly service fee and the early termination policy. By signing and initialing the agreement and reviewing the welcome letter, you acknowledged and accepted these terms.
  If you wish to close your account, please note that an early termination fee will apply in accordance with the signed agreement. Should you prefer to make changes to your account, we would be happy to assist you.
  Please contact our customer service team at ************. Our representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT), and are ready to help.
  Thank you for being a valued customer.
  Sincerely,
  The Hawx Team