Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hawx Services, LLC has 19 locations, listed below.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Pest Control

  11940 Industriplex Blvd, Ste 1 Baton Rouge, LA 70809

  
• 

  Hawx Pest Control

  701 E Plano Pkwy STE 500 Plano, TX 75074

  
• 

  Hawx Services LLC

  2850 S 36th St # A9 Phoenix, AZ 85034

  
• 

  Hawx Services, LLC

  4740 Northgate Blvd Ste 160 Sacramento, CA 95834

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract was for 49.99 a month for three years and they raised it to 53.99 a month! When I call I have to wait an hour on hold to end up talking to a rude unhelpful child. Then the product doesn’t work I still have pests and they sent someone to big to fit in the attic so he could only do half the job! I’ve waited on hold three times for over an hour to talk to a person!!! This company sucks and should be closed down!

  

  Business Response

  Date: 08/16/2023

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. We have scheduled your Warranty Service. Our Service Professional will arrive at your home between 12-5 PM on August 17, 2023. If you have any questions or concerns, call us at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control

• Initial Complaint

  Date:08/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started service with Hawx over a year ago and had decent service for the majority of the time. The past few months have been awful service, at best. It’s been incredibly difficult to get representatives on the phone or the online chat (avg 30min wait each time.)
  Hawx missed their regular scheduled visit in early July. When I called later in the month to reschedule, they set up an appointment for Friday 8/4 and on that Friday, the technician called to say he couldn’t make it until 7pm, which was outside of the scheduled time and I couldn’t make that time work. They said they’d reschedule for Monday and no one ever showed up.
  
  In June, we had an ant problem and tried to contact Hawx on multiple occasions to set up an appointment, but after multiple long wait times on the phone and online chat, we just gave up and had to buy our own ant traps.
  
  The multiple issues piled up and ultimately I called to get a refund for the previous two months due to lack of service. The account manager said they could only credit me the next month of payment and then persisted on me renewing a 12 month contract. When I said I’m not renewing a contract and would still like a refund, she said they could credit me two months instead if I signed the contract. Even after complaining over services I paid for, and did not receive, Hawx was still trying to get me on a new contract so I couldn’t cancel without spending a $200 cancellation fee. They stated that the only way they give refunds is if you cancel the account and they accidentally keep billing you after. Which is honestly the same as paying for the service, expecting it, and not receiving it. But in this other case you don’t get a refund.
  
  This is a deceptive business practice by goading customers to be “compensated” by crediting their accounts instead of refunding customers. Unless you like poor customer service, deceptive business practices, and extremely long wait times, stay far away from Hawx

  

  Business Response

  Date: 08/16/2023

  Dear *********,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like we will be able to refund you $101.92 for the missed appointment in July. Your agreement has been fulfilled. And will no longer be subjected to the early termination fee. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company signed me up for pest control services and never controlled the ants we had in the home. When trying to cancel the service, because we require in-home spraying, I received confirmation the service was cancelled. I then received another recurring charge approximately two weeks later, tried to cancel by phone and got nothing but a sales pitch to keep the service. Nothing wrong with that however, that is when the sales pitch amped up.
  
  Final conclusion, you will have to pay a large subscription cancellation fee to get out of a really ineffective service.

  

  Business Response

  Date: 08/16/2023

  Dear ***,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed on June 16. In the agreement it explains the monthly fee and the early termination fee. To rectify the situation we will refund half of the early termination fee ($99.50).  Please keep in mind it could take five to seven business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:08/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/1 salesman, Brayden B******** came to our house to sell us services. Felt pressured to make a decision and wouldn't accept our comments of needing time/space and that I was still working. Was charged $49.99 for the service that would occur later that day. Was not told about the 3 business day cancellation or given the contract to read before initialing. We were told at the time time by the Sales Representative that this would be a possible replacement for the mosquito service another company was performing for us. To our surprise, that is not even a pest that is listed on the agreement. Further, the document would not open within the three day window for our final review, we emailed Brayden about the issue and did not receive a response until the seventh (after the three days). No one said anything about the cancellation form that needed to be signed within three business days when I did speak to general support on the phone or chat. We have had a really difficult time getting in touch with the company and were told that we would have to pay a $200 cancellation fee if we wanted to cancel the contract (of which we could not even open to review until after the three days were up). Just a side note, our neighborhood has No Soliciting signs at its entrance and this company has totally disregarded them.

  

  Business Response

  Date: 08/16/2023

  Dear ******, 
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed on August 7. In the agreement it explains the monthly fee and the early termination fee. To rectify the situation we will close out the account without the early termination fee. The payments made will not be refunded, the amount that was paid covers the cost of the one service. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Hawx since 2017. I changed my service from Bi-Monthly to Quarterly service in June 2021. In addition, in April 2023 I added an Outdoor package for mosquitos, ticks, and fleas. Beginning in May of 2023 the company started charging me a fee of $48.70 per month in addition to the $86.59 quarterly charge for service. This monthly charger was not disclosed to me at the time and I have no record of any email or verbal conversation between myself and the sales representative. To this point, I have been charged $194.80 for services not rendered. When I challenged the company on this I was told that terms and conditions are subject to change after the original 12 mo. service agreement without notice. I was also told that this monthly fee acts as insurance against pests remaining after a service call and that is why they will come out for FREE if the performed service does not solve the pest problem. I am glad that I caught this when I did or they would continue to charge me without my approval. I find this practice to be deceptive at best and fraudulent at worst. All access to these transactions are in the pest control portal and I could not find a way to download the charges from the website.

  

  Business Response

  Date: 08/16/2023

  Dear ****,
  
  We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed multiple times on May 11. In the agreement it explains the monthly fee and by initialing the agreement you are allowing the monthly fee to be automatically withdrawn. So for both services the monthly charge is $135.29. However you were double charged on June 30. We will be able to refund $37.89, please keep in mind it could take seven to ten business days to reach your account.  If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman named matt came to my hiuse on 7 20 23 he was very friendly and talked me into signing up for the service after assuring me it wouldnt kill the praying mantis only the grasshoppers and lowering the price from 189 to 49 dollars. I didnt even have the 49 dollars so he put 50 in my venmo to pay for it later after thinking about it i decided that didnt make sense that it would kill the praying mantis and i didnt want them to spray so i looked at the contract to see what i had to do to cancel it said to send notice within 3 days to an address in ogden which i did i even caught the tech when he came and told him i was cancelling he said no problem matt text me right after that and said no problem to cancell but wiuld i please send the 50 he venmo me and he said hawx would automatically send the 49 back to me in a day or so. I sent his 50 back to him i had to transfer it from a diffrent account looking back i should of waited till i received my refund contacted hawx chat after not receiving it they said i had to talk to an account specialist he more or less said he couldnt find any account under my name address or phone number i told him they sure found it to take the 49 dollars he said it could take 30 days so nothing got settled I text matt and told him i still hadnt got my 49 dollars that they said they couldnt find an account and i didnt think they were ever going to give it to me he referred me to someone he said could look it up with my card no im not giving that to any one i just want my 49 dollars back i cancelled in less than 24 hours their contract says 3 days i talked to their account specialist i think they just try to put you off till you give up trying

  

  Business Response

  Date: 08/16/2023

  Dear ***,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account you are within the three day time frame. We have refunded the payment made, please keep in mind it could take five to seven business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 08/16/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ********

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 40 package that was increased to 90 without any warning. The last few months Ive been trying to contact anyone but no one will return my calls. When trying to cancel the service I had to repeatedly call to cancel my services. Finally I was charged for two months in which I did not receive any services. I resolved to pay the bill even though I did not receive treatments so as to end this nightmare once and for all. If you have the option choose ******** service but hawk.

  

  Business Response

  Date: 08/16/2023

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. You had signed up for two services. The outdoor service for $52 a month and the general pest for $40 a month.  Your agreement has been fulfilled, we will be able to close your account. Your account is now closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20474076
  
  I am rejecting this response because: this does not address why I was charged for three months and did receive services.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/18/2023

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account further it looks like the outdoor service was never again scheduled after the May ******** We will be able to refund you $156 for the missed ******** Please keep in mind it could take five to seven business days to reach your account. Once again we apologize for the inconvenience this may have caused. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to receive assistance today over the phone, and Javier failed to provide any assistance. I have not had a technician service my home since March. I was billed for periods from 3/12 - 6/12 and not a single technician had come out. It was impossible to get through to customer service, so I ended up disabling my credit card. Hawx has continued to bill me and now I have a balance of 98.13 dollars. I am requesting this balance to be refunded entirely, as well as, a credit for the time between 3/12 - 6/12 where technicians failed to show up, but my card was still charged.

  

  Business Response

  Date: 08/16/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like we will be able to refund you $146.10. Please keep in mind it could take seven to ten business days to reach your account. And we will close your account. Your account is now closed and you will no longer receive services.  Once again we apologize for any inconvenience this may have caused you. If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was approached by door to door salesman for services and was verbally told that I would get a one time service. Was asked to give credit card information which we did not do. After the fact we received an email with a contract for services we have to pay monthly for quarterly service. We have been attempting to contact them using multiple phone numbers all of which appear to go to a central phone system that leaves you on hold FOREVER. One time the phone was answered ad we were told to go online where there is NO option to terminate contract. Today is the final day we can get notification to cancel but cannot get a hold of anyone. Was able to speak to a customer service rep one time and was told an accounting specialist would call within 24 to 48 hours and CRICKETS!! As a senior citizen I feel that these sales people are taking advantage of unsuspecting customers and not being honest in their business practices. I want to have my account canceled without a cancellation fee (199.00) as I have tried relentlessly since the first email to get a hold of someone to no avail. Furthermore I would like to have this business formally investigated for unethical business practices as when you read reviews there are a lot of unsatisfied people sharing the same issues. It makes NO sense that a "pest control" company could be SO inundated with calls for pes control services that nether the corporate office, or ANY of the sub offices located around the US, cannot answer the phone.

  

  Business Response

  Date: 08/16/2023

  Dear  *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account you are within the three day time frame. We have refunded the payment made, please keep in mind it could take five to seven business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a one year contract while living in SC. We had to move due to job relocation before the year was up. I tried to get this canceled, but the guy I spoke with multiple times ultimately said that because we didn’t have a utility bill for our new residence (we are staying with a relative until new house closes), he said that the contract had to run out which would be June 2023. I was informed that after that, service will be canceled and not renewed. I received a call yesterday from a field guy asking me to schedule a service treatment which alerted me that the guy on the phone back in May did NOT make sure a contract wasn’t reinstated as I was told. So they have been deducting money from our bank account since March in which we did not receive any service because we sold that house and moved and they were informed of this! And the contract was up in June, yet they are STILL CHARGING MY ACCOUNT of $48 a month. I want my money back and they need to be reported as this is not an ethical way to conduct business, not to mention it is theft! Thank you for your time.

  

  Business Response

  Date: 08/16/2023

  
  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. After reviewing your account you were advised to send in prove of  movement, nothing was provided. We are not able to pre-schedule cancellations, after the agreement is completed it continues on a month to month. To make any changes or cancelations you would need to call in.  The charges are valid and no refunds will be given.  Your account is closed and you will no longer receive services.  If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team