Business Profile

Pest Control Services

Hawx Services, LLC

Headquarters

Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,866 total complaints in the last 3 years.
301 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/15/2023 A Hawx salesman came to our door selling pest control. The salesman stated that payment would be every quarter. He lied it is monthly. I have tried to contact the Company by phone with no luck. You get a recording stating that they have high call volume and are put on hold. I have waited 30 minutes and no one answers. I looked the Company up and found out I wasn't the only one they have done this too. Others have stated that the Company will charge you a $199 cancellation fee. I would like the account cancelled with no cancellation fee.
Business Response
Date: 08/22/2023
Dear ***,

We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed multiple times on May 15. In the agreement it explains the monthly fee and by initialing the agreement you are allowing the monthly fee to be automatically withdrawn. To rectify the situation we will close out the account without the early termination fee. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.

Thank you,
The Hawx Team

Customer Answer
Date: 08/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *****
Initial Complaint
Date:08/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted by Hawx by a door to door representative. I was told that my yard would be treated quarterly, I specifically asked if I would only be charged at the time of service or would there be a reoccurring charge and was told that there would not be any other charge.I was charged for July as agreed. I was charged in August for ***** again. I contacted Hawx directly and the representative would not cancel my request or refund my money. I was also told that the agreement that was reached was not how they bill.I was misled intentionally and this was not a misunderstanding. I asked specific questions and was given specific answers.
Business Response
Date: 08/21/2023
Dear *****,

We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. To rectify the situation we will close out the account without the early termination fee. The payments made will not be refunded, the amount that was paid covers the cost of the one service. If you have any other questions or concerns please give us a call at ************.

Thank you,
The Hawx Team

Customer Answer
Date: 08/22/2023

Complaint: 20499837

I am rejecting this response because: I didnt receive a copy of an agreement at the time of signing up for the service. It was done on an iPad while dealing with the door to door representative. Since there was no agreement given, it is not possible to know all the details of the way you do business. I dont know if thats why no agreement is given at the time of signing up for service. As I stated before, I asked specifically if there were any additional charges outside of besides the ***** at the time of direct service and was told no. Being told that there were no additional charges would null any permissions for other services or charges outside what was agreed upon. This leaves me with little choice but to dispute this as fraudulent activity with my bank. I was doing my best to resolve this without doing so, I didnt want to give Hawx that reputation that goes along with reporting fraudulent activity.

Sincerely,

*********************
Business Response
Date: 08/23/2023
Dear *****,

We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account further it looks like we will be able to refund you the $59.99. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team
Customer Answer
Date: 08/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:08/21/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A friendly sales rep came to my door in June to talk about signing up for Hawx. Without knowing if Ill be financially capable of making monthly payments, I decided to sign up. As of now, I am no longer capable of making monthly payments.
Business Response
Date: 08/21/2023

Dear ********,

We do apologize for any inconvenience this may have caused you. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed multiple times on June 15. In the agreement it explains the monthly fee and the early termination fee. We will add the early termination fee and close out the account. If you have any other questions or concerns please give us a call at ************.

Thank you,
The Hawx Team
Initial Complaint
Date:08/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Trying to reach someone in customer service is ridiculous. For weeks I tried to call but would be on hold for hours. Got them one time and after I gave my name and email was hung up on. The chat feature just stays in waiting then times out. Sent and email but by then I was already scheduled for an appointment so whatever I just wanted my wasp taken care of. Spoke to the tech before he arrived and he assured me the wasp would be gone and when he was done the wasp still remained. They offered to come back and do it only after I requested to cancel my service.
Business Response
Date: 08/21/2023
Dear ******,

We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed on May 25. In the agreement it explains the monthly fee and the early termination fee. You had agreed to paying the fee on August 3. To rectify the situation we will refund half of the fee, $99.50. Please keep in mind it could take five to seven business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.

Thank you,
The Hawx Team
Initial Complaint
Date:08/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 10, 2023, a salesperson named Carson C. Came by talking about the company stating that the neighbors signed up to get their pest problems resolved at no cost, stating that if we let them park in front for 45 minutes they(Hawx) would do a mosquito treatment at no cost. Not once was I told that this was a year long commitment. Carson stated that all he needed was a signature from me to make sure that i would be there the following day (august 11,2023) for the pest control guys. He said pest control guys would ask me questions and to respond yes, which was then when Carson told me that I can cancel at any time after, I asked what he meant and Carson said they would show up monthly if I chose to do that. The following day (August 11,2023) the men showed up I wasn’t asked any questions. I messaged Carson to make sure that Hawx would no longer show up. I got a response August 12. I gave them my name and address thinking it had been canceled. It was not. On Monday(August 14) I opened an email and saw that Carson had me sign an Electronic Consent Agreement and not once was I told that you HAD to cancel by mail and only had three days. I called the company and spoke to a representative named Kenya who then told me I would get the termination fee waived and to expect a call from the “Hawx Account Specialist” I never got a call and now they’re trying to bill me. I also let Kenya know that there was a bank account on there that was not mine and wanted to know how they got that information to which she said “I’m not sure, but someone will call you when they figure it out.”
Business Response
Date: 08/21/2023
Dear ****,

We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed on August 10. In the agreement it explains the monthly fee and the early termination fee. To rectify the situation we will close out the account without the early termination fee. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.

Thank you,
The Hawx Team

Customer Answer
Date: 08/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********
Initial Complaint
Date:08/18/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 21 2023, a sales representative from Hawx Pest Control had approached my house on a hover board. The agent stated he was from the company doing a special promotion in the area. He stated that a free pest control service would be given. I stated to the representative that I was happy with the company I currently use for pest control. He stated that he could do a better deal. He proceeded to give a hard sales pitch for his company. I told the salesman that I would think about it but would be unlikely to change since his company did not provide termite control at any lower cost. He stated that I needed to sign a waiver in order to obtain the free service. He produced a document on his small tablet. The document was virtually illegible due to the small size of the font. He did explain what his company offered how much they would charge a month if I should decide to go with their service. He then asked if he could call me later that evening to see if I had made a decision. I told him that he could call later. The representative then sent a text to me several hours later. The body of the text stating that if I did not return the text or call that he would get back to me at a later date. Several days later a technician from Hawx showed up to my house to do his free service. He rang the doorbell and tried to get my young son who is a minor to sign for the service as I was working. My son told him that he was not the owner of the house and could not sign documents. The technician proceeded to do the service anyway. I had to travel for work and was away for a week. I was overseas. Upon my return I had received an email from the company stating that I owed $60 for their service. I called the company to dispute the charge as well as to explain that I was offered a free one-time service. After waiting on the phone 2 hours . I was finally able to reach a representative of the company. The billing employee told me that the company does not offer a free service. They told me that I signed a legal document for continued service. At that time I said I did not want their service. That I did not sign with the intention of having their service. I was falsely led to believe that the service they were providing was a one-time free service. The contract was on the false pretense based on my conversation with the sales representative. I then proceeded to tell the billing department that I had video evidence from my doorbell camera of the conversation. The billing person kept repeating over and over I signed a contract and was therefore now responsible for the service. I told him I did not want their continued service or any service from this company. I was then transitioned to a customer support representative after another 45 minutes on the phone the representative had no idea about my complaint after I was told that he would be informed. I needed to repeat the entire story. They then demanded that I send them the videos. I sent them one of my many videos. They then got back to me 2 hours later to tell me that I was still responsible and if I wanted the service to stop I would have to pay a $199 cancellation fee to end the service. I stated I did not agree to the service to begin with they were not going to come to my house I stated that if they came to my house it would be considered trespassing and I would call the police. They kept trying to hard sell me into excepting this contract and this cancellation fee. I was finally told that my account will be closed and my personal information would be deleted. However 2 days later I received another bill from this company in an email for total of $259 which was the cancellation fee plus the $60 service charge. It is my hope that with the help of the Better Business Bureau I can have this matter resolved as I believe this company uses unscrupulous practices to force people into contracts without their truly informed consent.
Business Response
Date: 08/21/2023
Dear *******,

We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed on July 21. In the agreement it explains the monthly fee and early termination fee. To rectify the situation we will close out the account and remove the balance. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.

Thank you,
The Hawx Team

Customer Answer
Date: 08/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
Date:08/18/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been with Hawx Pest Control for 4 years; relatively I have had no issues. My problem started in April, 2023 which should been a servicing month. I was never notified of my scheduled quarterly appointment to spray my house. I realized in July that they had not contacted me. Any appointments that I set up were canceled some with no or little explanation. It is extremely difficult to reach anyone in the hawk office because of the long wait time. Today, I decided I needed to cancel the service because I am paying monthly for service I am not receiving. In addition to a rate increase that we were never notified, they indicated they sent an email, but I never received an email from them but I do receive an email monthly to acknowledge payment on the account. My last service date was March, 2023. I was able to cancel my account and I requested a refund for April, May, June and July. I was denied a refund because we pay month to month, which doesn’t make any sense. This company is faithfully collected my money over the last 4 months; without providing any services.
Business Response
Date: 08/21/2023
Dear ******,

We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like we will be able to refund you the $159.12 for the payments of the missed service. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.

Thanks,
The Hawx Team

Customer Answer
Date: 08/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am assuming the refund will be either a check or a credit and I will be following up.

Sincerely,

****** ******
Business Response
Date: 08/21/2023
Dear ******,

We do apologize for any inconvenience this may have caused you. After reviewing your account it looks like your concerns have been resolved. If you have any other questions or concerns please give us a call ###-###-####.

Thanks,
The Hawx Team
Customer Answer
Date: 08/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. The resolution is satisfactory to me and the case will be closed when the refund for from services not provided is received.

Sincerely,

****** ******
Business Response
Date: 08/22/2023

Dear ******,

We do apologize for any inconvenience this may have caused you. Please keep in mind it could take seven to ten business days for your refund to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.

Thanks,
The Hawx Team
Customer Answer
Date: 08/22/2023

Better Business Bureau:

I do understand it will take 7 to 10 business days for me to get my refund and since my account is closed, I assume that you still have my credit card information to credit my card or will mail me a check. Upon receipt of the refund; I will close the complaint.

Sincerely,

****** ******
Initial Complaint
Date:08/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Several months ago I received a new credit card because the one that this company had on file had been lost.Last month I called Hawx Pest Control and advised them that my 1-year contract was up and that I would be making my last payment as well as terminating service. The gentleman on the phone took my payment, set up my last service date, and said he annotated that my service was to be discontinued. The very next month which turned out to be 2 weeks later they again withdrew money out of my account without my authorization. They had authorization to remove my payments from the original card but the replacement was never to be put on file, therefore, I called in to make my last payment. I did not want my card on file because I felt the charges were incorrect. They were different almost every time they charged me and the services never changed. I looked at the history on their portal and they missed a quarterly service but still charged me for the service. This company is very unethical and unlawfully recorded and charged my new credit card without my authorization. I would like the last payment made refunded because the service was to be canceled in July as stated by their employee and they still billed in August. Thank you kindly,
Business Response
Date: 08/18/2023
Dear *****,

We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. We are not able to pre-schedule cancellations. After reviewing your account further there are no notes of wanting to cancel. We will not be able to refund the charge. We will be able to close your account. Your account is now closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team
Customer Answer
Date: 08/18/2023

Complaint: 20489115

I am rejecting this response because:
I spoke with your cpmany this morning and there is a note in there that I wanted to cancel last month but the gentlemen did not mention anything about a process in cancelling.
Since you charged me for another quarter and refused to refund my money then you should at a minimum provide the service you charged for.
Secondly, the charge to my account was done without authorization. This is not the card that was on file that you had authorization to withdraw from. So the only corrective action should be to cancel service and refund the very last unauthorized payment.
Sincerely,

*************************
Business Response
Date: 08/18/2023
Dear *****,

We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account further it looks like we will be able to refund you the $107.17. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team
Initial Complaint
Date:08/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 18 2023 paid $50 for company to come out and treat my home. Company came out did horrible job I called and complained and they said They would send someone else back out. They finally came on August 12 and charged my card another. $99. They were not authorized to take any money from my account. I called and they apologized for incorrect charge. Requested a refund and they said they could only give me a credit on their account. THIS IS UNACCEPTABLE. I told them the same and I want my money back! Cancel any future dealings and refund my money
Business Response
Date: 08/17/2023
Dear ******,

We do apologize for any inconvenience this may have caused you. After reviewing your account it looks like an agent was able to help you with your refund. We will also refund you for the initial payment made of $50. Please keep in mind it can take seven to ten business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team
Initial Complaint
Date:08/16/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 14th I called in to cancel my account and was on hold for over ************************************************************** 48 hours. I called back in on June 17th and was able to be assisted by a gentlemen. July rolled around and I got a bill for $39.00. August 1st came and I got an email about a bill reminder, I responded that I had called in and cancelled my account. I got a respond that someone will call me. No one called me. August 16th, ************** from account management called about my bill. She was not helpful and was not listening to me. All she kept saying was, the charge was valid and I owe that amount and all she can do is close my account and transfer me to billing. I asked several question to try to come to a resolution like "If you see in the not that I called someone and spoke to them, can we not ask that person?" Her response was, they might not remember you. I asked her what if he did remember and just forgot to do it? She said it would not matter, I would still owe that amount because the charge is "valid". My next question was " If these call are recorded can you listen to them?" She said no. I ask to be transferred to a manager above her, she stated that she is the top and there is no one she can transfer me to. I told her that she is not trying to help me but instead just send me to someone else. This call went on for 35 minute of her not listening and not trying to help. Then I said just close my account for the 10th time and transfer me to billing. I had to go back to work so I had to hand up after being on hold for 30 seconds. Ms. ***** called me back from billing and said that she she my note from June 17th about canceling my account. She was able to zero out my account on 10 seconds. I appreciate the gentlemen and Ms. ***** for assisting me and listening to me. However, the same cant be said about **************, she was combatant and not a active listener. If that is who you have at the top of account management, please reevaluate.
Business Response
Date: 08/17/2023
Dear *****,

We do apologize for any inconvenience this may have caused you. Thank you for brining this to our attention. We have taken this to management for a coaching opportunity. Once again we apologize for any inconvenience this may have caused. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team

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Hawx Services, LLC is BBB Accredited.