Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  5602 Elmwood Ave Ste 208 Indianapolis, IN 46203

  
• 

  Hawx Smart Pest Control

  475 Metroplex Drive, Unit 110 Nashville, TN 37211

  
• 

  Hawx Services LLC

  6307 Chapel Hill Rd Raleigh, NC 27607

  
• 

  Hawx Pest Control, LLC

  245 W Roosevelt Rd West Chicago, IL 60185

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to cancel I was told I did not have a contract so I need to cancel And I never received any paper work I am canceling my account

  

  Business Response

  Date: 08/25/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed on July 31. In the agreement it explains the monthly fee and shows the months the services will take place and also the early termination fee. To rectify the situation we will close out the account without the early termination fee. The payment made will not be refunded. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:08/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stop door to door salesmen ignoring no solicitation signs, clearly shown signs and being on a registry clearly are not enough to stop your aggressive salesmen. Stop it! its 2023 for heavens sake!

  

  Business Response

  Date: 08/24/2023

  Dear *****,
  We do apologize for any inconvenience this may have caused you. This is not how we conduct our business. We will inform the door to door sales department to be more mindful of the no soliciting signs. We will need more information to locate your account so we can close out your account. Once again we apologize for any inconvenience this may have caused you? If you have any other questions or concerns please give us a call ************.
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:08/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a one year contract with Hawx for pest control for my residence. At the end of the contract, i tried to cancel the contract before the end so that it would not automatically renew. When I tried to do online, the site said call a number. When I called that number, as soon as I said cancel they transferred me to someone else. Eventually it went to a voicemail and nobody ever returned the call. I called multiple times after that. Same run around. My only recourse was to cancel my credit card they were using for the auto-payments. I finally got someone in **** who confirmed that a) they had not provided any service in months since I cancelled card b) they would cancel the agreement. Now Hawx is demanding that I pay for the services (or lack thereof) since I cancelled the card or they are going to send me to collections. This company is unethical and others should not to not deal with them.

  

  Business Response

  Date: 08/24/2023

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year.  After reviewing your account it looks like you have fulfilled the agreement, and that you had called in to cancel in May. We have removed the balance. Your account is closed and you will no longer be receiving services.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 08/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23 a sales rep came up to me at the end of my driveway out of reach for any cameras to pick up audio while I was outside, playing with my 3 kids. He told me that a service truck was coming to some of my neighbors houses tomorrow and that he wanted to offer pest control services to us as well. I told him that we already use ******* pest control services. He informed me that they work out of the same building and that hawx is actually cheaper than *******. I informed him that we pay 99 quarterly to ******* and he said that he only charges 59 quarterly for pest control. After I showed interest in switching, because 59 quarterly is cheaper than 99 quarterly he asked me when my contract was up with *******. I pulled up my contract through my email and went through it with him and discovered that we had finished our contract with *******. He informed me that he would cancel our service with ****** so that we wouldnt have to deal with that inconvenience and then asked me to find my account number. I gave it to him and he told me that he would have that canceled. He then took all of my information on his iPad. He then Had me verify that my information is correct and he scrolled to the bottom for me to sign. So essentially, we spent more time reading together thru my contract with ******* than we did reading through the hawx pest control contract. They never canceled with *******. So we were charged by ******* AND hawx. They also are charging us $59 monthly instead of quarterly which we never would have agreed to do because that is a lot more money than we pay at Joshuas. I made multiple attempts of reaching out to hawx pest control and after being on hold five times for more than 30 minutes, sending an email only to receive an auto response, I finally got in touch with someone today and they told me I have to pay $200 if I want to get out of the contract. I should not have to pay $200 to get out of a contract in which I was lied to to sign.

  

  Business Response

  Date: 08/25/2023

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed on June 23. In the agreement it explains the monthly fee and the early termination fee. To rectify the situation we will remove  the early termination fee. The payments made will not be refunded, the amount that was paid covers the cost of the service. Your account is closed and you will no longer receive services.  If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hawx Pest Control service from a door-to-door solicitor who told me that I could cancel my subscription with a $199 termination fee and that I would not have to speak to a representative to cancel only submit a written request. Upon attempting to cancel my subscription box has continued to call me and when I answer it just hangs up. I've had multiple emails asking them to stop the calls that I know I do not need to speak with someone in order to cancel the agreement. But the calls continue and I have not received a response nor have I received a confirmation cancellation. I am fine paying the termination fee but I want the calls to stop. The calls appear to be intentional because the calls began after I requested the cancellation and continued from a different number after I blocked the Hawx's number. Each time the calls are the same. A recording tells me to wait for representative and then the call hangs up. I do not want to speak to a representative because party agreement it is not necessary for cancellation but I also pick up because I would rather tell someone that I'm not interested then continue to be harassed with phone calls where no one is on the other end.

  

  Business Response

  Date: 08/23/2023

  Dear Shartarra,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year.  After reviewing your account we will add the early termination fee and close your account. We have closed your account and you will no longer be receiving services.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from this company, but never had any type of service from them. The only time I contacted them was when I needed a termite letter. I did not select them for the termite letter. I contacted them to tell them that there was a mistake made and they were billing me erroneously. I also asked them to send me a copy of the contract they had. I provided them with my email address, and upon receiving it I discovered that the email used was not mine and the signature was not my signature. I also explained that I am retired, on a fixed income and would never have a contract for yard pest control because I do my own yard work. I have security cameras and have never seen anyone in my yard doing any type of service; my back yard is fenced and locked and no one would be able to enter without me unlocking the gate. Each time this company contacts me, the amount they state I owe increased because of added service, which I do not receive. Someone else is receiving service and they are asking me to pay for that service.

  

  Business Response

  Date: 08/23/2023

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. After reviewing your account it looks like you have been closed out. We will remove the balance on the account. Your account is closed and you will no longer be receiving services.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 08/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first ordered the service in late June for a mosquito treatment. That did absolutely nothing. I asked for the warranty service several times that came with the service from the employee that sold me the service and he said he would have someone out the next week. No one came. I called the main number several time and sat on hold forever never getting a hold of anyone. They claimed they have treated my property 3 time and one was the warranty service. They treated it twice and once was the warranty service per the technician. This was a month and a half after i asked for it and they claim they treated it prior to that. Which I know is false because by back gate is locked and I also work from home. I still have mosquitos and even though they said they treated it 3 time I know for a fact it was twice. Now they charged me a cancelation fee. So I am out about $300 and still have mosquitos. Horrible customer service if you can get them on the line! Tried going that route first and they basically said I was *** and would do nothing.

  

  Business Response

  Date: 08/23/2023

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like you have been closed out.  Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed on June 20th. In the agreement it explains the monthly fee and the early termination fee. The payments made will not be refunded, the amount that was paid covers the cost of the services. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team
  
  

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20507465
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had such an unfortunate experience with this company as it seems many others have as well. In June of 2022, I signed a one year contract for indoor and outdoor services totaling around $110 each month. In June of 2023, I had realized I hadn't received any services for the last couple of months when I received a bill for over $400 for months April, May, June and July. That was my own fault as I had switched banks and never updated my billing information. The last service I received was in March of 2023. You are still charged each month until the contract is up. I fully understand that. My contract was up in June, but I was still charged for July and August. My frustration comes with their policy and never being able to speak with anyone aside from a sales team member. On August 16 2023, I paid $200 towards my bill (covering April and May) and should technically only owe another $100 (covering June), give or take a few dollars. Today, August 22, 2023, I now owe $310. Apparently, once your contract is up, it goes to a "month to month" meaning you're still being charged but not receiving the services. So, I was charged for July and August, months outside of my contract. Here's the kicker: Now, I'm paying back the money owed (from within my contract) I was charged for, but will NOT receive those services if I close my account. And if I keep my account open, I will still continue to be charged for the "month to month." I no longer wish to have any ties with this company, but I also want to receive services I am paying for. I understand I owed towards my contract. What I don't understand is, why aren't the services being made up once I've caught up on the months payments missed? I think the most logical solution would be to provide the service I have paid for thus far and STOP CHARGING ME FOR MONTHS OUTSIDE OF MY CONTRACT!

  

  Business Response

  Date: 08/23/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. After reviewing your account it looks like you have been closed out. We will be able to remove $109.51 of the balance owed. The remining balance you will be responsible for is $100.99 that payment will have fulfilled the agreement. It is our policy that services can not be provided if the customer has a balance. Your account is closed and you will no longer be receiving services.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team
  
  

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2022 I took over payments for the services provided to our address after my father in-law passed away and my mother in-laws card was no longer active. At that time i was told when we could cancel our services without a cancelation fee. Now when my mother in-law signed up she never received a copy of the contract let alone have a email. Meaning contract was void as she never received her signed copy.I called in *** to request a refund of *** 5/14 payment as we was past our contract time. I was given a run around and promised a complimentary services for *** and June but had to keep the account active to receive complimentary services. I said fine but then afterwards i wanted the account closed and no longer auto billed. Well I had back surgery in June and had more important things to deal with. On 7/14 & 8/14 I got billed ***** which i shouldn't have. After calling and complaining they finally closed the account on 8/14 but refused to refund me my money. I made very clear I would escalate this too the BBB and or our family attorney. One of the complimentary services wasn't completed as promised and the account wasn't closed before any other charges as i made very clear to their representative in ***. So now I want $55.00 for 5/14 and both payments of $***** 7/14 & 8/14 . Total of $173.80 refund in full. I have never dealt with such terrible customer service. Let alone a company whose employees make false promises and refuse to provide a name or employee ID # for call backs or complaints. Account ****** One name I got was a supervisor by *****. That's if he said the truth. Plus he hung up on me when I made clear this is theft in my eyes. I will not except anything less than $173.80 refund. I will also inform our neighbors that have services with hawx to cancel. Plus warn them of their unethical practices.

  

  Business Response

  Date: 08/22/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like you had a $55  balance removed on May 30, we will be able to refund you $118.80. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20504715
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  The $55.00 balance is incorrect as the account was on auto pay. 2nd the $55 credit was to cover the complimentary service that wasn't provided.  If I would had known the trouble this would be then i would have rejected their offer of complimentary services in May and demanded my May payment refunded then . Because of the inconvenience this company has caused . I demand my May payment refunded as well.  Once they refund the May payment with the July and August payment . I will then accept and require they inform any salesman to not trespass on our property or call any numbers associated with our address. This business is nothing but a scam the way they trick people into signing up for services.  Customers have a right to know who they are talking to and employee ID for reasons of complaints or even positive reviews. When supervisor ******************* up on me that was a clear sign of disrespect from this company.  I will not deny being an a** to them. But that happens when customer service representatives lie and refuse to properly handle a situation.  I will not allow a company to lie , trick me or take advantage of me. I have been the face of customer service for many years when I did deliveries.  In person customer service not just over a phone. They had a chance from the start to properly handle this situation.  They failed and have wasted my time as they have many others.  I will inform our neighbors who have their services to be aware or hawx false promises and tricks to continue charging monthly dues. I will encourage them to go with a locally based business for pest control like we did. 

  

  Business Response

  Date: 08/25/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account further it looks like like the $55.00 covered the June payment. You were serviced June 2. We have provided a service but will refund you the $55.00. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team
  
  

  Customer Answer

  Date: 08/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I also request they inform any salesman in our area to refrain from coming on our property or calling any numbers associated with our property. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/21/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Hawx sales rep came to our door on 7/4/23 offering services, so we signed up for two services. When we said yes, ALL HE SHOWED US was where to sign. We didnt know it was a 12 month contract and that there was a $200 cancellation fee because the rep either refused to say that or forgot. Either way, its sketchy. Finding out that theyre service didnt even do the job, we decided to cancel. We called the company, and was placed on hold for 2 HOURS. So we opted to use the call back feature. After calling back, they told my husband that the services were month to month, and he didnt ask for more info (his fault.) So I called again asking to cancel due to moving, but they told me they needed proof (why I dont know). After, I called again saying I just wanted to cancel. Turns out they make it HARD for you to cancel, being that NO ONE ANSWERS THE ****** I had to wait 4 days for a call back, and by then I was upset. I asked to cancel again, and the RUDE person told me that its on us and its in the contract that we have 3 days to cancel (we didnt even know it was a contract and that it was sent to our email.) I ended up taking the card off of the account and ordering a new one. Its one thing to solicit people, its another thing to withhold IMPORTANT information at signing. They either need to train their reps to be honest and forthcoming, especially when it comes to peoples money and livelihoods, or think of shutting down. Its a scam and it gets people to sign up and then pay alot of money to cancel if theyre not satisfied. Also its not $200 to cancel, its $300. Theyre not getting money from me, it can go to collections. Train your staff better or have more honest and open policies when it comes to going door to door. Seeing other reviews, theyre not customer focus, just money driven. I want my account canceled. Someone should start a lawsuit.

  

  Business Response

  Date: 08/22/2023

  Dear  *****,
  
  We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed multiple times on July 4th. In the agreement it explains the monthly fee and the early termination fees. To rectify the situation we will close out the account without the early termination fees. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20500981
  
  I am rejecting this response because: the fact that your sales rep ****** tell people its a contract, just shows people where to sign. Thats sketchy as h*** No wonder why yall got so many complaints. I warned my neighbors about yall and they all want to cancel now as well. Not only that, yall are rude as h*** saying its on us? Im glad yall arent getting any more money from me. Also, $300 to cancel? Thats a laugh. Thanks for canceling though! It was the least yall could do.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/23/2023

  Dear *****,
  
  We do apologize for any inconvenience or frustration this may have caused you. This is our busiest time of the year. After reviewing your account it looks like your concerns have been resolved. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 08/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************