Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hawx Services, LLC has 19 locations, listed below.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  5602 Elmwood Ave Ste 208 Indianapolis, IN 46203

  
• 

  Hawx Smart Pest Control

  475 Metroplex Drive, Unit 110 Nashville, TN 37211

  
• 

  Hawx Services LLC

  6307 Chapel Hill Rd Raleigh, NC 27607

  
• 

  Hawx Pest Control, LLC

  245 W Roosevelt Rd West Chicago, IL 60185

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a "no soliciting" sign on my front door. However, a rep from this company came and knocked on my door and even though I tried to decline service with them, I was forced to get into a contract last year. I was told that I would only be charged once a quarter, and that the mosquito service was $39/month and that I cancel that anytime. However, I have been trying to cancel this service for the past few months. When I was finally able to get someone on the phone in June, I was told that the contract was up in July. I would get a call back in July, and that my account would be closed. He said he put this conversation in my file. Never recieved a call back. So I sent another email asking for my account to be closed. However, I got a statement saying that I owed money. Sent another email asking for my account to be closed. I finally got an email on 9/14 that my account was closed. I assumed that finally my nightmare with this company was over. However, on September 19th I was charged $118. Come to find out, my account is NOT closed and I am being charged for July, August and September. Even thought my contract was "up" in July, according to their representative. I immediately sent them an email asking to explain the charges. I was advised to call. I sent an email back stating that I would like documentation in writing because what I was told on the phone was incorrect. I did not get a response. I went on the customer portal, thus finding out that my account is still open, to see if I can find my written agreement with them on there, and I could not. However, I saw that their first service at my house was July of 2022. I sent them an email back asking again for the original contract, that is not on my profile in addition to a refund on $78. Meaning that they can keep July's payment if infact, the contract started in July. However, I think I started this contract in June. I just want to get refunded and be done with this company.

  

  Business Response

  Date: 09/21/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year.  After reviewing your account it looks like you have fulfilled the agreement. We can not pre-schedule cancellations, you would need to call in after the last service to cancel. We will be able to refund you the $78. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer be receiving services.  If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 09/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:09/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Hawk pest control back in April with a sales representative that rang on my door. I signed with the companies services and he had the contract on the tablet. I told him don’t have time to read the contract and only wanted to know if I would be locked in a contract or any fees if I terminate service. He said no. If you don’t like the services you can call and cancel no problem. I called today 9/20/2023 to cancel and they said there is a $199 termination fee that was explained in the contract. I explained to the customer service representative that the salesman lied and I have his phone number still to verify. I had the representative on the line and called the salesman and he said he no long works for the company and they do have any cancellation fees that he’s aware of. He declined to have the line merged with the representative. I stated everything he said to the representative and she still was not able to do anything. I should not have to pay anything if I’m being lied to by the companies employees. This is not right and they should be dinged by the BBB. I have also read numerous complaints about the same issue on the BBB site.

  

  Business Response

  Date: 09/21/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee.  To rectify the situation we will remove the early termination fee. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 09/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:09/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was mislead when I signed up for service. The salesperson came to my house promising that the service will be rendered per month. For my surprise, I have been charged on a monthly basis. When I called the office to inquire, I was told the service I signed up is for a quarterly service; however it needs to be paid on a monthly basis. I explained there's no way I would have signed up for the equivalent of $150/service. I scheduled service for Friday 9/22nd, after I was charged $50 on August 20th and $50 more today. I'm asking for the refund of the August fee and not be charged the early cancellation, which I was also told during the first interview, that will be removed as a courtesy. Of course, is not written on the contract I signed on a tablet. There's no way to read the contract on it, just allows you to sign.

  

  Business Response

  Date: 09/21/2023

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. The payments made cover the cost of the one service. We do monthly payments instead of one bigger quarterly payment. To rectify the situation we will close out the account without the early termination fee. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 09/21/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: As previously explained, I was mislead stating I would get monthly services. I would have never sign up for $150 service. Now they canceled the account so basically I am paying $150 for a treatment they did back in July. I want my money back. 
  
  
  
  Sincerely,
  
  
  
  **** ********

  

  Business Response

  Date: 09/22/2023

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. We do monthly payments instead of a bigger charge of $150 a service. The payments made cover the cost of the one service. We will be able to refund one payment of $50. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team
  
  

  Customer Answer

  Date: 09/22/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I only received ONE service, but your company debited $150 from my account. I want no less than a $100 refund.
  
  
  
  Sincerely,
  
  
  
  **** ********

  

  Business Response

  Date: 09/22/2023

  Dear ****,
  
  We do apologize for the confusion. We have provided a service. And the total cost of one quarterly service is $150. We have refunded $50 of that. So you have paid $99.99 for that service. We are unable to refund anything else. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 09/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Once again, I was mislead, scammed by your sales person. I would have never signed up for a $150 nor $100 service. I would not accept less than $100 refund.
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:09/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was setup with a one time service with gentleman after saying I already had someone come out to spray the yard and I do my own. He proceeded to tell me hawx would provide **************** with a one time service of 60. Im in a new neighborhood and he wasnt getting service said sign here and would get someone over next week to treat my new home and other neighbors at the same time. I was unable to get an agreement four hours after he left had me sign. Now getting a monthly charge of ***** which is not what was agreement was. Having fraudulently getting customers to sign when hawx does not had service to iPad is a crime along with adding charges i did not agree with. We called placed on hold and rerouted , Im terminating all transactions and will no longer deal with hawx and the mis information of services they provide. It was 60 for one time charge not 60 monthly and I have. Seen hide nor hair or unable to get someone to come out this business is a hustle to steal money if not liking and it wont be my money. Agreement was a lie.

  

  Business Response

  Date: 09/20/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee.  To rectify the situation we will close out the account without the early termination fee. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team
  
  

• Initial Complaint

  Date:09/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/26 I was solicited by a Hawx representative who would not leave my door until I agreed to his service. I paid $50 up-front for the initial service, and immediately regretted this decision that I had been quickly pressured into. That very day, I printed/signed the cancellation clause that was included on one of the initial emails I received from Hawx. I paid **** to have the letter certified and delivered within 2 days(as the clause indicated it had to be received within 3 days). Today (9/19) I received a call from Hawx stating that I owe them approx $150. They never came back out for service after the first time, so I assumed they received my cancellation letter and dont know what the extra $150 is for. I told them about the certified letter I had paid to send/expedite on 5/26, and was told it that, conveniently it had never been received. I was also told I would owe approx $250 charge that would be put on my account to cancel early, even though I requested this cancellation the very day I was initially approached (unsolicited) about it. Is there any resolution to this? Ive done everything I can to comply with the contract in order to have myself relieved of all responsibilities in the requested timeframe.

  

  Business Response

  Date: 09/20/2023

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. To rectify the situation we will close out the account without the early termination fee of $199. However you have not fulfilled the agreement you will need to pay $103.45 to cover the cost of the service provided. We do monthly payments instead of one bigger quarterly payment. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:09/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawx pest services been charging me every month for a year and four months and they have not provided services. I have called 4 times for the last four months to stop asking them to stop charging me and they won’t stop charging me even though service is not provided.

  

  Business Response

  Date: 09/20/2023

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like we will be able to refund you $120.00 due to the missed appointment. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team
  
  

  Customer Answer

  Date: 09/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:09/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Hawx Pest Control, as I have encountered serious issues with their services.The main concerns are:Unannounced Price Increase: My monthly fee was increased from $55 to $59.40 without prior notice or explanation.Lack of Service: Despite paying for quarterly pest control, the last service was on April 10th, 2023, and I have not received any service since. We are in September 2023 now.Unprofessional ***************** I encountered uncooperative and rude behavior from a representative named ****, who refused to provide his last name and stated I had no say in resolving my issues.Account Cancellation: Despite requesting an account cancellation, it was not executed as promised.I seek the following resolutions:Immediate account cancellation.A refund of $297 for five monthly payments of unused service.Clarification regarding the "frozen account" status.I trust the BBB can help address these concerns promptly and ensure fairness for consumers.

  

  Business Response

  Date: 09/20/2023

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like we will be able to refund you  $173.80 due to the missed appointment.  Please keep in mind it could take seven to ten business days to reach your account. You have fulfilled your agreement and will not be subjected to the early termination fee. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their monthly service. The salesman made it seem like the person would come automatically each month. I noticed that was not happening, so I decided to cancel. I tried to cancel and could never get ahold of anyone by phone, so I emailed. I was told that my account would be cancelled. I followed up the next day to check if my account was cancelled, and they said I would need to call to cancel. I sent a screenshot showing they said they would cancel my account. They will not cancel it without calling. I have tried to call during their business hours to cancel, and no one will answer the phone so I can cancel. This makes me feel like this company is a scam.

  

  Business Response

  Date: 09/20/2023

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team
  
  

• Initial Complaint

  Date:09/19/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/4/23 Devin (salesman) came to my home insisting that Hawx would be the best decision made in forms of pest control. I told him I was already receiving services from someone else and that the price was not in my budget. He then proceeded to add discounts and told me that the services they provided would be better because they treat for things that other companies will make you pay extra for. After again telling him that at the moment I wasn't in the financial space to add any more monthly bills ( I was currently only paying $65 every 3 months for the pest control I had), he then stated that being that I was a state worker I could receive a discount and it would be $20 a month. I then gave in and said ok that's pretty much the same price range. Indeed the first month was $20, but every month after that is $51. Now I went from $65 every 3 months to paying $150 after I specifically said I did not want to especially because the spiders are still very much present in my home as well as some type of worm/centipede. I had to call for early service on last week. On 9/19/23 I spoke with an account specialist in hopes of getting things resolved. The only thing I was offered was a one time credit for
  October and to take $2 off my bill each month. He also stated I could pay quarterly instead of monthly, but again the price is still $150 so that does not help future months and now because I was misled in order for me to cancel I will have to pay. I'm not looking for a refund, but I would definitely like to have my services canceled minus the early termination fee for the miscommunication and misleading information.

  

  Business Response

  Date: 09/19/2023

  Dear ******,
  
  We do apologize for the sales representative misinforming you. However the agreement has been viewed and in the agreement it explains the monthly fee and when the services should take place. And it also informs of the early termination fee.  We will remove the early termination fee of $199. Due to the sales representative misinforming you. We do monthly payments instead of one bigger quarterly payment. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 09/22/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:09/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested Hawx Services, LLC to cancel the service and contract by mail. Hawx received the request on Jun 30 2023 according to tracked **** (#**********************). Hawx still charged me for July 2023 and now is attempting to charge me August 2023. I'm seeking BBB's assistance to request Hawx Business to refund me the charge they made for July 2023 and remove the charge for August 2023. Afterward, I'm willing to pay the termination fee.

  

  Business Response

  Date: 09/20/2023

  Dear ***,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee.  To rectify the situation we will remove the remaining balance. The amount paid will not be refunded as it will cover the cost on the service provided. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team