Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Pest Control

  11663 Lebanon Road Sharonville, OH 45241

  
• 

  Hawx Services, LLC

  5100 Reagan Dr Ste 12 Charlotte, NC 28206

• 

  Hawx Pest Control

  11940 Industriplex Blvd, Ste 1 Baton Rouge, LA 70809

  
• 

  Hawx Services, LLC

  725 Brea Canyon Rd #1 and #2 Walnut, CA 91789

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company (Hawx) completely misrepresented what their fumigation service and cost was- telling me it was a quarterly service I could pay for (with no obligation) but I could just do it one time if I wanted. I paid $79.99 for them to fumigate to one time and didn't think anything of it. Instead, they started charging my credit card $55 a couple of weeks later and when I contacted them, they told me they charge monthly for their quarterly service (??). I tried to cancel, they told me I have to pay $199 to cancel due to the early termination (what termination? I never committed to anything)! They misrepresented the terms of any alleged "agreement" they would argue they have. It was such a bait and switch and I clearly am not alone. I want my account immediately cancelled and closed without charge.

  

  Business Response

  Date: 09/19/2023

  Dear ****,
  
  We do apologize for the sales representative misinforming you. However the agreement has been viewed and in the agreement it explains the monthly fee and when the services should take place. And it also informs of the early termination fee.  We will remove the early termination fee of $199. Due to the sales representative misinforming you. The payments made cover the cost of the one service. We do monthly payments instead of one bigger quarterly payment. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up on April 25,2023, for $99 ($50 off the full price) for the first treatment, then $70 per month. *************************** came out the following day (April 26,2023) and applied the first treatment. My appt time was 2pm, however he arrived early at 11:30am (luckily I was home as this was not the time I was expecting anyone to be there). I began noticing LIVE bugs very early on after that first treatment. I didn't know how I was supposed to wait 3 months between treatments. But according to the "General Pest Control" schedule, I was supposed to have service completed some time in July which would be the 3 month **** for service.By August, I still hadn't been contacted by anyone from the company to schedule my next appt. I had to go out of my way to get in contact with them. Their website is VERY confusing and was difficult for me to figure out how to get in contact with anyone at all. My appt was for August 7th between 8am-12pm. *************************** showed up at 12:08pm, after the window of time. I was unfortunately not home but luckily he texted me so I was able to tell him that I left the gate unlocked and to at least treat the full perimeter of the house. Days after this treatment, I noticed more LIVE bugs which should have been dying but instead seemed more abundant. By this time I realized how much I have already paid and not seeing results. Leading me to believe that the treatment he performed that day wasn't satisfactory.By September, I scheduled for them to come out Saturday, September 9th between 12pm-4pm. *************************** showed up early AGAIN at 10:45am. I had to quickly get dressed before answering the door. Unfortunately, he had got back in his car and left without treatment. He didn't call or leave a note, nor did he return in the window of time I was originally expecting him. I couldn't call because they are closed on the weekends apparently.I'd really appreciate a FULL REFUND plus I want to CANCEL and not be charged an early termination fee.

  

  Business Response

  Date: 09/19/2023

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee.  To rectify the situation we will close out the account without the $199 early termination fee. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team
  
  

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20624031
  
  I am rejecting this response because:

  I paid a total amount of $378.96 and ONLY had service out TWICE. The second time was not even satisfactory due to the fact that I was not home (driver did not arrive during the scheduled window). So, in addition to not paying an early termination fee, I would like a full refund. 
  

  Because:

  1) The second treatment was completed while I was not even home due to the technician arriving late and I had to leave (we schedule appointments for a reason, right?). Although I was at least able to instruct him to spray the perimeter, it was done very hastily and still I had pest issues for weeks following treatment leading me to believe that it was not done to standard.

  2) Having to call them back out for another treatment which the tech then arrived an hour and a half EARLY and then left before I could even answer my door. Then, did not come back during the actual scheduled window of time OR even give me a courtesy phone call or notice on my door. NOTHING. Didn't even take down obvious spider webs that were visible around the front door / garage. Just walked right past them and left ...

  I would honestly be happiest with a FULL refund because the service I received from this company was utterly disgusting and extremely inconvenient to even have to deal with.

  I am expecting a full refund.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/21/2023

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Our service professionals try they're best to reach every customer during the time slots the customer asks for. However things happen road construction, traffic and other appointments taking longer than usual and so on.  We have provided a service, no refunds will be given. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 09/23/2023

   
  Complaint: 20624031
  
  I am rejecting this response because:

  Again, I paid a total amount of $378.96. They came out 3 times and only sprayed TWICE. I expect a partial refund at the VERY LEAST as the 3rd time, absolutely nothing was done - ZERO services and not even a notice on my door or a courtesy phone call or text. The second time was even a month late since no one contacted me to schedule my service on time or within the calendar that was provided to me when I signed up (which stated July). It's hard enough to get a hold of anyone on the phone, let alone call to schedule an appointment so this should have been done for me.

  If I continued to wait instead of calling to make my own appointment, would I continue to be charged for services that aren't being provided?! That sounds illegal and like you're ripping people off hoping that they forget to even call. Maybe some sort of text or email letting me know that its time to set up my next appointment?? 3 months is a long time to wait and most people have busy lives. You should be the ones reaching out to your customers to schedule their appointments. If other companies can do it, so can you.
  

  I refuse to pay the whole amount of $378.96 when I only had my house sprayed twice. I will agree to pay $168.99 in total (first treatment plus 1st month payment $99.00 + $69.99) and get refunded for the amount of $209.97 as zero services were provided on their 3rd time out. 

  I feel that $168.99 is more than generous for the services that were provided as all the rest was a complete headache for me. Especially since your products didn't really do much to keep the pests away in the first place.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/25/2023

  Dear *******,
  
  We do apologize for any inconvenience or frustration this may have caused you. This is our busiest time of the year. After reviewing your account it looks like we will be able to refund you one months payment of $60.99. Please keep in mind it could take five to seven business days to reach your account. No other refunds will be given as it will cover the cost of the services. We have waived the early termination fee of $199. Your account is now closed and you will no longer be receiving services. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20624031
  
  I am rejecting this response because:

  First of all, one months payment isn't $60.99 ... it was $69.99!! This just proves your incompetence as I have frustratingly had to deal with multiple times now. 

  Again, I do NOT accept your offer.

  I told you, I refuse to pay the whole amount of $378.96 when I only had my house sprayed twice and I was not even happy with the results. I will ONLY agree to pay $168.99 in total (first treatment plus 1st month payment $99.00 + $69.99) and get refunded for the amount of $209.97 as zero services were provided on their 3rd time out.

  $168.99 should MORE than cover the cost of services so please do not disrespect me again with another cookie cutter "this is our busiest time of year" response... The total amount of my refund should be $209.97 and no less. If we have to keep going with this, I will start demanding a FULL refund.
  

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/27/2023

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. Sorry for the miss print you were refunded $69.99 on 9/25/2023. We do monthly billing instead of a large quarterly payment. If we did quarterly payments your payment would be $209.97 a service. What you have paid does not cover the cost of the services provided. And we have waved the $199 early termination fee.  No other refunds will be given.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team
  
  

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20624031
  
  I am rejecting this response because:

  What part of me not being happy with your services are you not understanding? Its gracious of me to still be willing to pay a partial amount. I would appreciate the FULL REFUND since i was absolutely not happy AT ALL with the 2 services that I did receive.. I see soooo many complaints about your services and quality here on BBB. Wish I had known all of this before getting into business with your company. I will be sure to make it known on social media as well how you treat your customers. This is absolutely ridiculous and I can't believe you're not trying to do more to make this right.
  

  1) The technician showed up late for the second service and I had to go to work (didn't have time to wait around all day. No call or anything saying he would be late). So, since he showed up late, all he could do was the perimeter of the house outside only. Had he been on time, I was prepared to have him treat the inside of my house as well. So it was basically just done half way. I was not happy with the quality of the results. I would like a refund for the second service as I feel that it was done half-ass.

  2) You can keep the $99 for the first treatment only (even though I was not happy with that service either). But at this point I insist on a total REFUND of $279.96 ASAP (the total for the second service + the first payment towards the third service that never happened). With any other reasonable business out there, if someone buys a product and the customer isn't happy with the quality, asking for a refund is not unheard of. It should be the business's TOP PRIORITY to take care of the customer and make sure they leave happy, or at least on a good note.
  

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/29/2023

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. We are sorry to hear you were not happy with the services provided. We have tried to come to a resolution and waved the early termination fee of $199. and refunded the payment made that would go towards the third service. We have provided a service the most we will be able to refund is $69.99. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team
  
  

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had signed up for a monthly mosquito spray at the end of May. They sprayed on June 1st, and then they didn't show up again for 3 months. We began trying to call to reach them in July, but waited on hold for 45+ minutes before giving up. In September, a rep called us to see if we wanted additional services. I told them no, due to the fact that they hadn't shown up for 2 months, and asked them to cancel the account because they had broken the contract. The rep said that she would make sure it was cancelled. On September 14th, a Hawx technician showed up and started spraying. My husband went out and told him to stop because we had cancelled service. The technician apologized, stopped the service, and said we wouldn't be charged. Later that evening we were charged $90 for that service.
  I called Hawx and spoke to Jasmine in customer service. She said my account had not been canceled, and that she could not remove the charge for the service, even though it had not been completed. She recognized that no one had come in July or August (as promised in the contract). She refused to refund our money from the uncompleted September service ($90), and charged us a cancellation fee of $199 dollars, even though their company was in breach of our contract. We want them to refund our $289 that was charged after their failure to uphold their end of the contract as soon as possible.

  

  Business Response

  Date: 09/19/2023

  Dear *********,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed on May 29. In the agreement it explains the service fee and the early termination fee. To rectify the situation we will refund half the early termination fee in the amount of $99.50. Please keep in mind it could take five to seven business days to reach your account.  If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:09/18/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CONTRACTED WITH PEST CONTROL IN MARCH. THEIR CONTRACT STATES $60.00 PER MONTH FOR TREATMENTS EVERY 3 MONTHS. I HAVE PAID THEM FOR 5 MONTHS AND ONLY 1 TREATMENT. I CALLED THEM TODAY TO CANCEL CONTRACT SINCE THEY BREACHED THEIR CONTRACT BY NOT PERFORMING SERVICES THAT THEY CONTRACT TO PERFORM AND I WAS TOLD THAT THIS IS A 1 YEAR CONTRACT AND THIS CAN NOT BE CANCELLED. THEY CLAIMED THAT THEY SHOW THAT THERE WAS AN APPOINTMENT IN AUGUST BUT DID NOT HAVE THE DATE AND THAT AN EMERGENCY CAME UP SO THEY WERE NOT ABLE TO COME. THAT WAS 6 WEEKS AGO. WE DID NOT RECEIVE ANY NOTIFICATIONS OF THAT APPOINTMENT AT ALL. WHEN I WAS SPEAKING TO THE COMPANY THEY MADE ANOTHER APPOINTMENT FOR THE END OF THIS MONTH. NO DATE GIVEN. WE ARE TO BE NOTIFIED WHEN THEY ARE COMING BECAUSE WE HAVE 2 PIT BULLS AND A HUSKY SO THEY CAN NOT COME INTO OUR YARD. ALSO MY HUSBAND IS DISABLED SO HE IS ALSO HOME. I FEEL THAT IF I HAD NOT CALLED THEM TO CANCEL THE CONTRACT THEN THEY WOULD NEVER HAVE SHOWN BACK UP AND I WOULD BE CONTINUEING TO PAY FOR SERVICES NOT RENDERED. I FEEL THAT SINCE THEY BREACHED THEIR OWN CONTRACT BY NOT SHOWING UP OR NOTIFING US THAT THEY WAS A PROBLEM ON THEIR END THAT THE CONTRACT IS VOID AND THEY NEED TO REFUND A PARTIAL AMOUNT. I MOSTLY WANT THE CONTRACT CANCELLED SINCE THEY SEEM TO BE A SCAM.

  

  Business Response

  Date: 09/19/2023

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee.  To rectify the situation we will close out the account without the $199 early termination fee. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team
  
  

  Customer Answer

  Date: 09/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was lied to salesman he said their service was $50 per 1/4. When actually. It was $50 per mount. He ask for signature on his tablet. Then used the excuse that he had no service in the area. Then just sign here. Then they send the contract through email. If you don’t cancel in three days it will cost you $199 early cancellation fee. Found the charge on my card for the second mouth. Told them cancel me and they were not getting another dime from me. When I called the office even the secretary lied and said it was quarterly payment of fifty. Showing me this was their normal operation. Orlando office would not let me out of the contract neither would Utah office. The salesman also lied to my neighbor. He was already with another pest control company for 40$ a month he told him that there’s was only 50$ Quarterly when it was actually monthly.

  

  Business Response

  Date: 09/18/2023

  Dear ***,
  
  We do apologize for the sales representative misinforming you.  We will remove the early termination fee of $199. Due to the sales representative misinforming you. The payments made cover the cost of the one service. We do monthly payments instead of one bigger quarterly payment. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 09/18/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *******

• Initial Complaint

  Date:09/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notified this company to close my account. The product wasnt working and the technician didnt do all that they said was normal treatment. They said that my account would be closed but never closed it. I called them and was on hold for two hours and they said they would close it but never did. My annual contract expired in June and this has been going on since July. They are telling me that I owe $***** which is more than what my monthly fee is. They claim that it was a price hike but never informed me that the price was going up. Their business practice is horrible. I was paying 39,00 every month and they came out quarterly. They claimed that their product took care of spiders and other pest but weve been bitten alive, thats I canceled. Im disputing the $44.12 that they claim that I owe. They said if I kept the account open they could give me a coupon to dismiss the charge but if they closed the account they couldnt. This is crazy. When I called the account specialist said he would take off the ***** and close the account. He said he wanted to make things right and send out someone. They never showed up on the day scheduled. Someone came out the following weekend with no notice. I told him my account t was closed. He called his manager and apparently confirmed. He sprayed and said there would be no charge. Then I get a text saying I still owe them money and the account t is still open. Ive gotten the run around from this company and dishonesty, I even sent them inwriting to cancel my account and they didnt honor that. I asked for the owner to contact me and that didnt happen. This is my last resort.

  

  Business Response

  Date: 09/18/2023

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year.  After reviewing your account it looks like you have fulfilled the agreement. We have removed the remaining balance. Your account is now closed with a zero balance and you will no longer be receiving services.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:09/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to inquire about service for wasp removal in June 2023. I never signed up for service or had a service call. September 2023 I’m getting text stating I owe for monthly invoice. This is FRAUD. I never signed up for a contract or service.

  

  Business Response

  Date: 09/18/2023

  Dear ******,
  
  We do apologize for any inconvenience or frustration this may have caused you. This is our busiest time of the year. After reviewing your account it looks like you have not been serviced and have not signed the agreement. We have removed the charges and closed the account.  If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 09/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:09/16/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/28/22 I was approached by a hawks sales representative. He convinced me to buy his pest control service for $100. I agreed to the service which was a basic spray/ lawn spread for ticks fleas ants and other household bugs. It was done on 7/29/22. What was not explain by the salesman was paying the $100 was an agreement to a subscription. The subscription was $69.99 a month with no services provided till each quarter of the year. Our transaction was done through a tablet and the sales rep forgot to mention the subscription and multiple payments.
  
  I saw notices in my email of a second charge from hawks for $69.99 and called to question the payment request. I was told I was emailed a contract and that the sales rep should have explained the contract with me. I wanted to cancel the subscription when they hit me with a $199.99 cancellation fee along with the $69.99 fee to clear my account. I explained I felt lied to. That the salesman had left out key information causing me to be charged more than what I thought we had agreed to in person. They did offer to take $15 off to total monthly charge and re-treat the property but I did not want them back on my property after the dishonesty from the salesman.

  

  Business Response

  Date: 09/18/2023

  Dear ********,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee.  To rectify the situation we will refund half of the early termination fee in the amount of $99.50. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 09/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ********

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the summer I was approached by a representative of the pest control service. I was sold pest control services on an introductory rate. This rate would be $240 for the year as a new customer promotional service. It showed that I would be charged $60 quarterly and receive services then. I began being charged $60 monthly. I canceled the service today and had to pay $200. They stated I signed a contract and was given a record of it on June 12th. However this is no record of this contract being emailed to me. When shown a contract online it has none of my information on any of the contract except the last page which has my initials with all the individual pages having no signatures. The contract that is shown is not the contract I agreed to. When I asked for the record of the contract notification to be shared with me from June 12th they stated a system issue could not allow it.I feel that I have been taken advantage of and it has now cost my family hundreds of dollars.

  

  Business Response

  Date: 09/18/2023

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. On June 12th you had received a welcome letter that goes over the monthly fee and the early termination fee with the service professional that was signed by you. After reviewing your account further it looks like we will be able to refund half of the early termination fee in the amount of $95.50. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a one year long contract with Hawx and after my contract was completed I emailed Hawx to cancel future services/billing. They emailed me back saying I had to talk to someone over the phone so called, didn't get an answer, left a message. A few days later someone called me and made (supposedly) a note on my account.
  Well Hawx has continued to bill my account the monthly service fee except they haven't also shown up to continue the service.
  They now are requesting $125 for continuing to bill me even tho I asked to cancel my account and not doing any services since.
  Make this make sense.

  

  Business Response

  Date: 09/18/2023

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like you have been closed out.  We have removed the remaining balance. Your account is now closed with a zero balance and you will no longer be receiving services. If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 09/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******