Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hawx Services, LLC has 19 locations, listed below.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  5602 Elmwood Ave Ste 208 Indianapolis, IN 46203

  
• 

  Hawx Smart Pest Control

  475 Metroplex Drive, Unit 110 Nashville, TN 37211

  
• 

  Hawx Services LLC

  6307 Chapel Hill Rd Raleigh, NC 27607

  
• 

  Hawx Pest Control, LLC

  245 W Roosevelt Rd West Chicago, IL 60185

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are being charged for services that never taken place since June. No one has been to our home to do pest control services since. We continue to be charged for services after we asked them to stop all services with them last month

  

  Business Response

  Date: 10/02/2023

  
  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like you have been closed out. We will refund the payment made on October 1 in the amount of $54.99. Please keep in mind it could take five to seven business days to reach your account.  Your account is closed and you will no longer receive services.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:09/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for mosquito spraying for the summer last year with a door to door salesman. I asked him at the time to ensure I was only signing up for THAT ****** and he told me numerous times yes, that if I wanted to continue next summer I would have to sign up again. This summer rolled around and we decided we didn't want service because it didn't seem to really help much last year and we decided that we did not want to support the negative environmental impacts of mosquito spraying. Well, someone showed up at my door anyway to complete service. I turned them away explaining that I was told my service wouldn't be continuing. They told me my contract was active and I had to call a number to cancel. Annoying but I called and cancelled anyway. A few days later, someone shows up again. I once again turn them away and call the number to cancel AGAIN. This happened TWO MORE TIMES. Each time I was told by the accountant specialist that my account has been cancelled. Still a few days later, someone showed up while I wasn't home so they just went ahead and sprayed. I can't even begin to express how upset I am that someone sprayed chemicals all over my yard without my permission, but I figured that at least it was done with now.Then came the bills. I have been continuously contacted by this company telling me I owe them payment for this service. I followed the terms of our agreement and cancellation policy to ***. Despite this, when I called most recently they told me they have no record of me calling to cancel which just has to be an utter lie. They refused to void the bill and told me I will continue to receive texts, calls, and emails until I pay. I did not ever want this service, I cancelled it multiple times, and I would like this bill to be voided and for no further contact from this company.

  

  Business Response

  Date: 09/29/2023

  Dear ******,
  
  Thank you for bringing your concerns to our attention. We have carefully reviewed your account and the signed agreement, and we understand your frustration regarding the charge. We apologize if there was any miscommunication or difficulty in reaching our company. As outlined in the service agreement, our terms and conditions, including the monthly payment structure and cancellation policy, were clearly communicated. While we regret any inconvenience caused, we must adhere to the terms that were agreed upon. Regarding the billing discrepancies, we have verified that the charges on your account align with the terms outlined in the agreement. At this time, we are unable to offer a refund. If we were to remove the charge on 6/1/2023, We would have to charge the Early Termination Fee of $249.00. Furthermore, your account was successfully closed as of September 29th, 2023. Once again, we apologize for any inconvenience caused, and we appreciate your patience throughout this process. Thank you for your understanding and for giving us the opportunity to address this matter.
  Sincerely,
  The Hawx Team

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June, I authorized them to come out and spray my yard (my flowers were about 4 feet tall and I had an old dog (19) in the back yard). I told them to let me know when they were coming. I receive a text from their technician that he is on the way to spray my yard while I am at work. I told him I did not have an appt and not to treat the yard until it was rescheduled. He told my husband the flowers were too tall to spray the front yard, so he put a plastic bucket in the front yard. that was it. I called and told them that since they could not make an appt with me, i no longer wanted their services especially since they did not even bother to spray the front yard. I was made. They called me three weeks ago and I told them I wanted it cancelled and I never wanted one of their techs in my yard again. I received a message yesterday that I now i owe them 170 because they went and supposedly sprayed. So no appointment, they were tresspassing and they did not spray because the flowers are too tall. I am not sure what to do here, I cannot get them to stay off my property. I told them multiple times, I do not want their services. HELP please!

  

  Business Response

  Date: 09/28/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. We have received emails from you wanting to cancel, and we have replied for you to call in and talk to an account specialist. You have not called in that is why the account is still open.  To rectify the situation we will close out the account without the early termination fee of $199. However we did provide a services so you are responsible for the $170 outstanding balance. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAM! This business targets the elderly!I never signed up for this service, yet am being charged $60/month and no one has visited my home. Literally not once. *** tried to explain to customer service that I did not sign up, and that if my husband did he has Alzheimers. Yet theres no end in sight for cancelling this.Customer Service gives you the runaround and just puts you on hold for hours on end (currently on hold again for the third time with zero result getting this cancelled). I even resorted to cancelling my credit card, but the credit card company said they they can still continue to try to collect payment even after my account is closed. Just read any review from this site and youll see that theyre a scammy business that targets older people. Absolutely ridiculous

  

  Business Response

  Date: 09/28/2023

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. You had received services four times. We will be able to refund you the $114.38. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:09/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Hawx rep came to my house to talk about providing pest control services on July 4th 2023. Even though I was cautious, the rep told me that I could cancel at any time. No talk about a cancellation fee. We did view the contract, but this was after the 3 days, when you could cancel for free. The rep also didnt tell us about that. The rep also gave us a price of $69.99 a month, but instead we were charged $74!!!!! Also, the services didnt work! We signed up for general pest control, which included spraying outside too. But we still we getting bugs! That didnt make any sense to us so we decided to cancel but the rep told us (after being on hold for HOURS) that we had to pay a $199 cancellation fee. What?! I want my services canceled. It is a fraudulent company with sketchy practices. Other than being OVERCHARGED for services that did not work, NO ONE told us about a.) a contract b.) the price not being the price we were told c.) a fee to cancel. Please cancel my services, I am not paying anything!!!! This company should be shut down or investigated.

  

  Business Response

  Date: 09/28/2023

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee.  We will close out the account without the early termination fee as long as you pay the outstanding balance of $74.52 ($69+tax). That will cover the cost of the service provided. We do monthly payments instead of a larger quarterly payment. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team
  
  

  Customer Answer

  Date: 09/29/2023

   
  Complaint: 20663549
  
  I am rejecting this response because: I hadnt ever received a copy of the service agreement, and on top of that I had only had service for a month, paid for the first month we had and then tried to cancel, I was told that I would get a call back to go through with closing my account and canceling, then I never got a call back, I couldnt ever get ahold of anyone. Not to mention your services pushed bugs to come into my house and the mosquitoes were relentless after the services. I dont feel that I should owe money for services that didnt work and if I havent had the general pest control services done since July 4th. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/29/2023

  Dear ******,
  
  We do apologize for any inconvenience or frustration this may have caused you. This is our busiest time of the year. After reviewing your account it looks like we will be able to remove the remaining outstanding balance. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 09/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** sells door to door. They person in my case a guy in his early 20s comes around selling a service to spray for mosquitoes, ticks, ********* bees and wasp. Also other pest. Spiders ants etc. Then states that I was referred by my neighbor. That if I do the initial treatment both my neighbor and I get a $50 gift card. Sounds good so far. The first treatment is under $2.00 just to show you how good are company is. Then he says we will come back in one month and that will be a cost of $40. Also I can call for free treatments before that if I still see pest for free. This is also on the phone line when you call in and get out on hold. Then he says for us to treat you today I just need your permission to treat. I asked if its pet safe since I have two dogs and a cat. He assured me it is all natural will not hurt the pets at all. Then on a iPad he gets my credit card to bill me for the first treatment of under $2.00. I give him my credit card. He says the other payment will only be $40 He says I need to sign his iPad to give permission to treat my yard. I sign. No paper work is left. Only get a email later. Which I did not read. They come do the job fast forgot back yard and spider webs around the house. Also did not spray for the bees because thats in back yard. In a couple days they come back and treat for bees and wasp and clean spider webs. Never spraying around top of house for the wasp which I was told would happen. Next I call over and over to respect. They say wait it will work. They finally come out 3 weeks later Im billed $83. Something. I called was. Told thats my monthly fee. I told them I have not been a month. Also my next few is $40. They say I signed a year contract. Which I did not. I signed to give permission to treat only. This is the scheme to lie and have you sign unknowingly a contact. Then charge a $200 cancel fee. Now they wont refund a cancel fee or my $83 says I have to pay

  

  Business Response

  Date: 09/28/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed. In the agreement it explains the monthly fee and the early termination fee. We have refunded the charge for $83.93 on 9/18/2023. We will not be able to refund the early termination fee. We have provided a service.  Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team
  
  

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Early April a sales person from Hawx came to our home selling monthly pest control packages at a discounted rate and we could add additional packages for a discounted cost (we were over charged and I had to call to get a refund). We told the sales rep from the beginning we could only do Wednesdays due to our dogs and gate. He told us that would not be an issue as someone would call monthly to set up appointments. He said the first time someone comes out they would need inside the home so they could treat it, however when the technician **** came out on 4/4 he said he was not going to do the inside of our home. I am not sure what he did on the outside of the house because he was only here three minutes but he told me he would be fogging the house, spraying a film on the windows, spraying the yard and treating for ants. We also added the mosquito package but he said that it had not started yet. We still had problems but were told it could take up to 2 treatments to see a difference. The end of May came and we never received a call to get service. We reached out on their chat line and were told it would be 2 weeks before we could get scheduled, we decided to call. The rep on the phone was able to get us scheduled for May 31. The technician came out on May 31 but only sprayed for mosquitoes. He never treated the rest of the yard as it is in the contract. I have complained to Hawx several times about their services. A new company came out Anthem to see if we need services. On this day several of our neighbors also switched because they too were not being serviced by Hawks. We canceled Hawk services that day because they had not kept their end of the contact up. We were then charged a $398 cancelation fee. I called to dispute it and the representative on the phone was very rude, told me that managers do not take calls or return them, and then hung up on me. We had to file charges with out bank. Hawxs has now recharged us $398 plus an additional $25 to recharge us.

  

  Business Response

  Date: 09/27/2023

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreements in an email. In the agreements it explains the monthly fees and the early termination fees.  To rectify the situation we will refund one of the early termination fees of $199. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:09/26/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27th a sales representative told me about a promotion occurring where it would be $1 down and then $79.99 for three months (one quarter) of pest control service. I was told it would be for spider services (which I needed) so I signed up. I was charged $1 on July 27th. Then on August 31st they returned to provide service, but only provided mosquito services, which I was confused by, and charged me the $79.99. Then on September 25th they provided the same mosquito service but again charged another $79.99. When I called on September 26th to communicate that this service and billing frequency is not what I was told nor agreed to, I was told there was nothing they could do and that this was for a 12 month period. I was charged another $199 to cancel or would have had to pay ~$900 for the 12 months. This company is a scam and their sales representative explicitly lied.

  

  Business Response

  Date: 09/27/2023

  Dear  Abbey,
  
  We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed on 7/27/2023. In the agreement it explains the monthly fee and the early termination fee.  You had signed an outdoor service agreement, outdoor is a seasonal service that starts in April and ends in September. You would be charged for those months only.  Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20658391
  
  I am rejecting this response because I was told on Tuesday 9/26 by a customer service representative that I was some how locked into a 12 month plan where I would be charged $79.99 monthly until November ****. As this is not what the sales representative told me, I canceled my account and was charged the $199 cancellation fee.
  

  If I was going to only be charged for an outdoor plan through September in the first place (as you just stated), why did the customer service representative require me to cancel my account and charge me $199 on September 26th? If September 25th was to be my last $79.99 payment I should have never been charged $199 AFTER that. 

  Based off the information you provided I should be *********** a refund of the $199 cancellation fee. 
  
  *****************************
  

  

  Business Response

  Date: 09/28/2023

  Dear  Abbey,
  
  We do apologize for the confusion. Your agreement requires you to have six services. You had started the services in July, and had been serviced again in August and September. So you had received three of the six services. The outdoor service would start up again in April ****. That is why you were charged the early termination fee. Your account is closed and you will no longer receive services. Once again we do apologize for the confusion. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team
  
  

  Customer Answer

  Date: 09/29/2023

   
  Complaint: 20658391
  
  I am rejecting this response because the company is not taking responsibility for the communication of its employees. I understand that my contract said XYZ. However, when I called on Tuesday, 26th, I was told by the **** customer service representative that I was required to pay $79.99 every month until November ****. Which is why I canceled. If they do not think this is true, they should provide the call recording as they told me at the beginning it was recorded. If they listen back to the call, they will hear the representative informing me that I would be charged $79.99 monthly.
  

  In addition to this lie, the initial sales person that sold me the contract told me I was getting spider treatment (they came back and did mosquito treatment?) and that it would only be $79.99 for 3 months (1 quarter).
  

  Every experience I have had with this company, they have lied to ******* as much money from me as possible. It appears that they encourage their employees to lie to sneak as much money as possible from their clientele. Based on the information the company has provided, I believe I am *********** a refund of the cancellation fee that I was tricked into paying.

  *****************************

  

  Business Response

  Date: 09/29/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed on July 27. In the agreement it explains the monthly fee and the early termination fee. You agreed to pay the early termination fee. To rectify the situation we will refund half the early termination fee in the amount of $99.50. Please keep in mind it could take five to seven business days to reach your account. Your account is closed and you will no longer recieve services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 10/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Hawx Pest Control customer for 4 years. I had previously given kudos and good reviews for the technicians who came to my residence and performed a basic pest control, to which I was charged per visit every quarter. About 2 years ago, they told me that they were going to change my service over to a monthly charge--instead of paying for the service when the service has been performed. I called immediately, and told them that I wanted to cancel if this was going to be the policy, as I don't want to be on any kind of monthly contract. The representative saved me as a customer by switching me back over to my normal pay as your house is treated arrangement. At some point, over the summer of 2023, they switched the payment arrangement which I did not sign up for. My last treatment was in June, and i have paid in full. Since I am experiencing financial hardship, I called 9/23, 9/24, and then 9/25 - finally getting a rep. The rep told me that even though I did not receive a treatment, I would have to pay the 119.95 - or I could "hang in there" a few more mths, and they would "waive this treatment", but I would have to stay with Hawx a while. I told him that I wanted to cancel and be square from this company, but this supervisor stated that because this is "like a gym membership type subscription" I would have to pay. I have not received treatment since June - paid in full, yet your company would not listen to my financial hardship and simply cancel for a customer of 4 years. I would like- a refund for services that I did not receive. This is very unscrupulous business practices.

  

  Business Response

  Date: 09/27/2023

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. We will be able to refund you the $178.59. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 09/27/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:09/26/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a service contract with Hawx who came to my home on June 23, 2023. The representative stated that, they come out once a month for $59 to service the outside and inside of the home. He stated that they de-nest wasps, treat ants, etc. He stated that they also spend an hour to 1 hr and 15 min per visit to thoroughly address any issues, and if I need for them to come out again in the same month, they would. The service rep Ryan came on June 29 in the evening. He also stated that if I call and text he would come back out to service again for free. Well, I walked around the house the next morning, June 30 after the service rep came and noticed there were wasp nests. I called him but he has not returned my call. I decided to text him July 7 and again July 12 but no response. Then I texted asking that he does not return on July 14 and still no response. I have made multiple calls and left messages. On July 23 I left a message for someone to please contact me regarding service and it has been a month since I signed up but no response, and if no one contacts me, then to cancel my contract with no early cancellation fees since they did not service me as promised. I got an email on July 24 stating they got the message to cancel and would charge me fees. As of September 26, 2023 (3 months later), Hawx is still billing me for monthly service, and now the bill is $199. They have not responded to emails or calls to to hear my concerns from June to re-service my home for the wasps. I even contacted the Baton Rouge office and no response. No one has been out to service my home since June 29. I now have bought my own pest control materials and will reach out to Terminix (who I had prior to Hawx). I am very disappointed. I tried sending a message via Facebook but no response. If you go to Facebook and type "Hawx Pest Control" and select "posts", you will see recent posts about them being a scam and to stay away. I just want them to end my contract with no penalties.

  

  Business Response

  Date: 09/26/2023

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee.  To rectify the situation we will remove the early termination fee. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 09/26/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******