Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hawx Services, LLC has 19 locations, listed below.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  5602 Elmwood Ave Ste 208 Indianapolis, IN 46203

  
• 

  Hawx Smart Pest Control

  475 Metroplex Drive, Unit 110 Nashville, TN 37211

  
• 

  Hawx Services LLC

  6307 Chapel Hill Rd Raleigh, NC 27607

  
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  Hawx Pest Control, LLC

  245 W Roosevelt Rd West Chicago, IL 60185

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: Better Business Bureau From: *************************** Subject: Hawk Pest Defense August 2022, a salesman came to my residence, during dinnertime, and presented a sale pitch stating that if I sign up for their pest control they will come to my residence once a month to treat for pest. This salesperson presented a nine-page contract, and of course this isnt an excuse, I certainly did not have the time at the door to read the complete document, I went by what the salesperson stated to me at the time of the sale. I signed the contract for a one-year duration and once they did not come every month as the salesperson stated I called the company and that when I discovered that the treatment was for quarterly service and monthly payments. I honored the one-year contract and July 2023, I contacted the company to discontinue the one year contract. Well now you can imagine what has transpired since I am filing this complaint with the BBB. The person that I spoke with the first time I sated to him that this would be my last service and I updated the payment due to the card that was on file being compromised. Well, the person on the phone stated to me that the contract would be cancelled, I believed that would be the end of this scenario/service. Now, two months later I have been receiving harassing emails stating that I owe them money even though I made the final payment. I have called this company on 5 different occasions and spoke to managers as well as salespeople without any kind of resolution. Today, September 25, 2023, I was told that on the first call when I went to cancel the service the spokesperson added notes to my account that I renewed my service at a lower rate. This is far from the truth. No one stated this previously on the other calls that I have made trying to cancel this service. I am filing this complaint because of the way they do business to try and obtain more money from customers that want to cancel service. This is not a way to do business and it is stealing. I would like the BBB to look into these practices of Hawk Pest Control, they are behaving in an unscrupulous manner and trying to receive payments for services that were not completed.They keep telling me a manager will contact me, never does. getting either an email or text daily, it's harassment at this point. ***************************

  

  Business Response

  Date: 10/10/2023

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. After reviewing your account it looks like your account has been closed out. We will be able to remove all other charges, your agreement has been fulfilled. And will no longer be subjected to the early termination fee.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:10/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This whole mess started with a the young sales guy approaching our home and telling us how we could benefit from their pest control services. I mentioned that money was tight and that my father recently passed in which he countered the situation with false promises and a reduced rate. We were told services would be monthly and even threw in various packages to help with our situation and budget. Everything was a lie. The sales rep said he would send someone out the same day in which nobody ever showed up. He acted concerned and wanted to apologize and rectify the situation. They sent someone over the following day in which the service tech said our contract did not come with anything promised. We wanted to give this company a try but it has been nothing but false promises and lies. We deserve a refund and our service to be terminated. This whole company seems to work on empty promises and misleading tactics.

  

  Business Response

  Date: 10/10/2023

  Dear ****,
  
  We do apologize for the sales representative misinforming you. However the agreement has been viewed on June 6,2023 and in the agreement it explains the monthly fee. We will not be able to refund any charges as the payments made do not cover the cost of the services provided. To rectify the situation we will close out the account without the early termination fee. Your account is closed with a $0.00 balance and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 10/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom open a service account with them in 2021, the account service contract required her to keep the account open for 1 year of service of else they would be a termination, they required a credit card no problem. After 1 year, they removed the credit card on the file as promised and asked that she pay each time she had service. She has done that for 2 additional years.She has passed and after the last service the account was paid and has a zero balance.I requested to close the account after that.I received an email back that I needed to call the office, because there would be an early termination charge.I have the contract, there is ********** contract after 2022, I have contacted them and written a letter advising this and they keep sending me emails to call.I now get a email that beginning this mount there would be a price increase of 8%.My mom has died, there is ********** contract anymore,the balance is zero.This company is doing fraud financial acts.I dont feel I need to call, legally a written letter asking that should be ok.She has no balance and, if truly if there was a service contract then you cant change the rules and charges an increase no more than if a contract was cancelled early.Which in this case was not.

  

  Business Response

  Date: 10/10/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. After reviewing your account it looks like you have fulfilled the agreement. We have closed your account with a $0.00 balance and you will no longer be receiving services.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20707246
  
  I am rejecting this response because:

   

  I just checked the account online and it is still open. I need his company to put account closed on the file 10-10-23 please
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/11/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you.  We have closed your account and you will no longer be receiving services.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team
  
  

  Customer Answer

  Date: 10/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawkx Pest Control took $89.00 out of my account for ******************** at an address I don't reside at.

  

  Business Response

  Date: 10/05/2023

  Dear *********,
  
  Thank you for bringing your concerns to our attention. We have carefully reviewed your account and the signed agreement, and we understand your frustration regarding the recent charges. We apologize if there was any miscommunication or difficulty in reaching our company. As outlined in the service agreement, our terms and conditions, including the monthly payment structure and cancellation policy, were clearly communicated. While we regret any inconvenience caused, we must adhere to the terms that were agreed upon. Regarding the billing discrepancies, we have verified that the charges on your account align with the terms outlined in the agreement. At this time, we are unable to offer a refund. We have also included the service tickets you have requested from this past year. Furthermore, your account was successfully closed as of October 5th, 2023, with a remaining balance due of $199.00. Once again, we apologize for any inconvenience caused, and we appreciate your patience throughout this process. Thank you for your understanding and for giving us the opportunity to address this matter.
  Sincerely,
  The Hawx Team

• Initial Complaint

  Date:10/04/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to move my service with Hawx pest control to my new house that I just moved to in **********. I called and talked to customer service people through chat, and everyone said that an account manager would call me back in no more than 48 hours. No call back. I called again today, a week later, spoke to a nice young lady who sent me to the account manager line. Once again, I was put on a callback list. I went back to chat, and said I wanted to cancel my account. I got a message back that I would have to speak to an account manager in order to cancel my account. Hawx is basically holding my account hostage, because they won't let me speak to someone who can make changes on it. i want the account cancelled immediately so that I can find a different company.

  

  Business Response

  Date: 10/05/2023

  Dear ******,
  
  After looking at your account, it looks like one of our account specialists was able to assist you. If you have any further questions or concerns, please call us at **************. Our office is open Monday through Friday from 8 AM to 5 PM. We hope you have a great day!
  
  Thank you,
  
  Hawx Pest Control

  Customer Answer

  Date: 10/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawx pest services been charging me every month for a year and they have not provided services the month of May, July and August 2023. I made payments even though service is not provided. I called and told them that I wanted to cancel my contract due to the missing services and diferente excuses from different customer service personal, I made a final payment of $46.55 in order to have a ************ to proceed with my cancellation they always put me on hold for more then 30 minutes while they work on my account closing process and ended being sent to voicemail, I have made at least 6 calls the past two days without any luck., I also went to my online account there is no cancellation of service options and I notice that they removed all my past services information including the missing service that always appears as **************** There is only a schedule with the future service months Im so disappointed with this company.I NEED HELP TO CANCEL THE CONTRACT! I dont want them to keep Charging, I canceled my debit card but they anyway continue invoicing without giving the service, they are practically stealing our money, Im so tired of this company !

  

  Business Response

  Date: 10/04/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year.  After reviewing your account it looks like you have fulfilled the agreement. We have closed your account and you will no longer be receiving services.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team
  
  

  Customer Answer

  Date: 10/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem occurred on Sept. 28. This company had representatives walking around the neighborhood. They offered my husband a free spraying of the house if you just initial here. The representative said, "I'll initial for you." He initialed and later someone came to the home to spray for insects. This representative did not tell my husband that they were opening an account and tying him to a contract. I contacted the company to cancel this illegal contract and was told that they could not speak with me because the account was in my husband's name. We then contacted them on 3-way, we were told that they could not speak with him because I was also on the line. When you call trying to cancel the contract, they keep you on hold ***** we spent 45 min. on hold). They seem as if they are trying to string us along so that we have to pay them money.The company's practice of signing persons into a contract without the person's knowledge is morally, ethically and professionally corrupt.

  

  Business Response

  Date: 10/04/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account you are within the three day time frame. We have refunded the payment made, please keep in mind it could take five to seven business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 31, 2022 - Accepted pest control plan offered by door-to-door salesman outlined by him as follows: 1st treatment - $49.99; subsequent quarterly treatments @ $149.97 (3 monthly payments of $49.99 for 1 year; if canceled before the year was up, we would have to pay $249 for the 1st treatment. Treatments and payments completed as follows: 8/1/22 - 1st treatment & 1st payment $49.99; 8/30/22 - 2nd payment $49.99; 9/30/22 - 3rd payment $49.99; 10/30/22 - 4th payment $49.99; 11/3/22 - 2nd treatment (PIF); 11/30/22 - 5th payment $49.99; 12/30/22 - 6th payment $49.99; 1/30/23 - 7th payment $49.99; 2/7/23 - 3rd treatment (PIF); 2/30/23 - 8th payment $49.99; 3/30/23 - 9th payment $49.99; 4/28/23 - 10th payment $49.99; 5/11/23 - 4th treatment (PIF); 5/28/23 - 11th payment $49.99; 6/28/23 - 12th payment $49.99; 7/28/23 - 13th payment $49.99; 8/17/23 - 5th treatment (PIF). In July 2023, I called to notify Hawx that after the final treatment we paid for, we wanted no further treatments. We had fulfilled the contract. You can see by the dates listed that payments were now earlier in the month, while treatments were getting later. I called on 8/1/23 (one year from original treatment) to confirm cancellation of services. We started receiving texts stating we still owe $53.99 (charged 8/28/23). I called again on 9/5/23 and was told I would have to talk to a financial rep and they would call me back. No one ever called back. I called again on 9/20/23 and was transferred from the financial department back to customer service. I asked to talk to a manager, but was told managers don't take phone calls. After recounting the situation several times, the customer service rep said, "I'm closing your account. Have a nice day." and she hung up on me. I assumed all was taken care of. But I started receiving texts again on 9/27, 9/29, 10/1, & today 10/3. Was told today I now owed $58.99 (8/28/23 + $5 late fee), and offered me a discount of $20! I said I would contact BBB and hung up.

  

  Business Response

  Date: 10/04/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year.  Your last service was on 8/17/23 here is the link to the service report **********************************************************. It is a valid charge. However we will remove the outstanding balance. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Hawx pert control services provide services to my prior house ****************************, ****** ** for roughly a year. In April of 2023 my family decided to move so I called (multiple times) and spoke to a number of Hawx representative to cancel our Pest Control Services in the beginning of May. In June 2023 we sold the 287 ******** way home, also in June I spoke to another Hawx rep who i reiterated that the service had been cancelled when they called me about the May balance. They continue to bill my account for ******************** through September with a now $400+ balance. I have spoken to them a number of times and told them we have moved and the account was cancelled in May but they continue to harass us. I have asked if they could even show service tickets of their techs even visiting the home since May and they said they could not. At this point I am filing this report seeking a resolution for them to stop seeking payments for services that were cancelled.

  

  Business Response

  Date: 10/03/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year.  After reviewing your account it looks like you have fulfilled the agreement. We will remove the remaining outstanding balance from your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:10/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawx took 2 payment without my authorization first payment was $368,78 and the nex day Hawx took $49,00 total take out $417,78 I havent received any service from ************* I need to solve this problem as soon as possible

  

  Business Response

  Date: 10/03/2023

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account we will be able to refund you $417.78.  We have refunded the payment to the card ending in 2017, please keep in mind it could take five to seven business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team