Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  550 S Depot Dr Unit 1 Farr West, UT 84404-1312

  
• 

  Hawx Pest Control

  11663 Lebanon Road Sharonville, OH 45241

  
• 

  Hawx Services, LLC

  3201 Atlanta Industrial Pkwy NW Ste 303 Atlanta, GA 30331

  
• 

  Hawx Services, LLC

  4025 Pleasantdale Rd Ste 320 Atlanta, GA 30340

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023, a person came to my house to offer their services stating that they would charge $50 for the first service and $80 for the following three. Roland came on May 30 and walked around my house, took off the spiderwebs, left me a flyer and left. That’s the last time anyone has come and I’ve called many times. They were supposed to come in August, September 12 and October 4. The last two times they said either they ran out of time in their day or the appointment wasn’t confirmed. We tried to cancel after being charged a 5th time but was told I had to pay $199. We weren’t told about this fee since we made the agreement for one year only. No one calls to let me know they won’t be coming. I can never speak to a supervisor. The service didn’t even work. We kept seeing spiders and in fact we see bugs inside the house now. I don’t want the service and I would like a refund. They have taken $370 from me for one day of service.

  

  Business Response

  Date: 10/11/2023

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee of $199. To rectify the situation we will close out the account without the early termination fee. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 10/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I never received any emails from the company. I agreed to a promotional service that included 4 fumigations in one year and that is all. I would not have agreed to anything more than that. In total I was deducted $370 from my bank account and only received one service visit. That’s ridiculous and I want a refund.
  
  
  
  Sincerely,
  **** *********

  

  Business Response

  Date: 10/13/2023

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. There was a welcome letter that was signed by a ******** *********.  The welcome letter was gone over with the service professional the letter covers the monthly fee and the early termination fee.  We do monthly payments instead of one bigger quarterly payment.  We will be able to refund $80 for the payments made in August and September. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 10/17/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for service with Hawx and paid my bill in full for one year of service. I canceled after the year was up, however this took 3 tries and hours and hours on the phone. The first two times I called I never recieved a cancellation confirmation. On the third try, I finally did recieve an email confirmation. The reason for cancellation was for poor customer service and overbilling. My credit card statement showed multiple charges in a month and when trying to call to get it corrected the wait time was hours. Then, upon finally speaking with someone the billing was never corrected. I was overbilled and the company refused to credit the extra charges. There is no way to speak with someone unless you want to hold for hours, which I firmly believe is part of their scam...they hope you will just give up. Their excuse of the "it's a busy time of the year" is ridiculous. The excess charges were disputed with my credit card company and the credit card company is handling the overbilling. However, Hawx continues to call me and harass me for payments I don't owe. Today I recieved a letter stating I owe $39.99 for the month of June. I canceled in May and no service was done in June. Plus they have added an additional $54.00 in chargeback fees -due to my credit card company protecting my rights and not allowing them to continue charging. If you call the ********* office and someone answers, they say they can't help and refer you to the 800 number where no one answers. IT IS A SCAM!!!I want my account closed as paid in full, and I want no further contact from this company. I do not owe them anything.

  

  Business Response

  Date: 10/11/2023

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year.  After reviewing your account it looks like we will be able to remove the remaining outstanding balance. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawk pest control offered us pest control for 80 dollars a month that included outside and inside in July of 2021. After about 3 months we still had lots of bugs everywhere. I had realized that I hadnt seen hawk come and service at all yet. I called and this is when they tell me their policy of not servicing inside if not requested and not servicing the whole outside if there are gates or dogs or basically anything else. I asked why they didnt call or to let us know when they were coming by so we could get the full service we pay for every month. The costumer service representative said that it wasnt their policy to notify when they come and I had to request that they call before or they would just continue to charge us for services that were not being rendered. Of course I requested that they call us a let us know so we could be there and have the whole house serviced as advertised and what we where paying for. I also requested that they come and service our garage. The representative was very nice apologized that we hadnt got serviced and promised they would call before and scheduled someone to come a few weeks later for the garage. They never came. Nobody ever called about coming to service. We NEVER saw anyone from hawk ever at our property. I work from home and I am there all day Monday to Friday. We had cancelled our card they had on file that spring and since we werent paying and nobody was coming and there was no communication we assumed they were no longer servicing our home. A couple weeks ago I got a bill from hawks for 250 dollars for summer service. I called costumer service and she actually even told me that they hadnt serviced our house all summer because we didnt pay but continued to charge us and sent us a bill after 3 months of charges. Hawk services does not provide the service they claim. They make no effort to service your home and say it is their policy, yet the keep charging for services. This company is a fraud.

  

  Business Response

  Date: 10/11/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Your last Outdoor services was in May no other payment have been made since then. That is why you have not been serviced. We will remove the balance and close the account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:10/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2023 a sales tech with Hawk Pest Control came to my house and identified himself as an owner of the company in ***********. He stated he was treating other houses around me and wanted to offer me a discount on services, told me for only $50 he would treat my house for a variety of pest. He was fast talking and borderline pushy. Kept showing me documents and pictures on his ipad. I agreed too and signed a contract for my house to be treated one time for $50, and then I would decide to continue service or not. I did not hold his ipad in my hand and read the multi-page contract and all of the fine print. There was an illustration on one page showing the 12 months of the year with "$50" in each box. That was explained to me as an illustration of what my charges would be monthly if I continued the service. I was told that if I wanted this special price I had to pay in advance, which I did. The service was awful. The tech (different person) was very nice, but didn't seem to have a grasp of what he was doing. He left and I had to call them back to my house to finish the job three or four times. I still don't know if it was finished correctly as I was told. The first week of October I received an email thanking me for my $50 payment for October. I called to complain and was told I had signed a contract to be billed $50 a month for quarterly service. If I wanted to cancel I could and they would bill me $199. The best they would offer is a reduced price of $39 a month for the rest of the year, 11 more payments. I do not want to see them again, let alone treat my house. I have made numerous phone calls to the company in attempt to resolve this issue to no avail. I fully admit that I signed the contract without reading all of the fine print on his ipad, but foolishly accepted his word. I did tell Hawx that I would file a complaint. I want all of my money ($300) refunded.

  

  Business Response

  Date: 10/11/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like we will be able to refund you back $95.50 half of the early termination fee. We have provided a service so we will not be able to refund the payments made. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20719762
  
  I am rejecting this response because:

  I am not sure I understand what you are saying.  The $199 has nothing to do with the poor services I received.  I paid $50 for the 1st treatment, then was surprised with a bank draft for an additional $50.  So I have paid your company $299.  I paid for the services ($50 + $50) and then you charged me $199 more.  
  The first treatment was so botched up (I still dont know if they actually completed everything), that I should be asking for a full refund of all $299.   However, I will let this go if I am refunded the full $199 early termination fee  

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/13/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee.  We do monthly payments instead of one bigger quarterly payment.  We will be able to refund you  $53.50. No other refunds will be made, the payments made will cover the cost of the service provided. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 10/13/2023

   
  Complaint: 20719762
  
  I am rejecting this response because:

  How is this remotely fair?  You offered me $95 to go away yesterday, and because I refused your offer you are now offering $53.  If I accept your offer it looks like you have satisfied tge issue, which in fact you have not.  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/16/2023

  Dear *****,
  
  We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly payment and the early termination fee. We do monthly payments instead of one bigger quarterly payment. To rectify the situation we have refund  $149.00 of the early termination fee.  The payments made cover the cost of the one service. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction started on 5/24/2023. I also cancelled the service on same date. They were to provide service, but didnt come, but they took money from credit card on same date. (In the amount of $155.99) So I called my credit card company in the morning to tell them what had happened. She suggested I cancel my credit card and get a new one, so I did. Then lo and behold I get a paper in the mail saying I owe them for 6/23;7/23;8/23/2023. Each of the services are to be ***** and .82 cents for each occurrence. I called them to tell them this was cancelled on the same date it had occurred on, and she went on to say that she had no record of that , but if I wanted to cancel it would cost me $199.00. She then said she would email my paper work and to pay that amount plus septembers bill. (Still no services were provided) I feel like I am being harassed. I am 80 years old, and living on a fixed income. When I was growing up you had to provide a service in order to get paid. I didnt get that with this company. (If you want to call it that). I am getting a dont solicit placard for door. I dont know how they are going to email me paper work they dont have my email. All I remember about the amount due was 4 hundred and some odd dollars. Havent gotten any emails and dont want to. I would like this to stop , I feel like I am on a merry go round and it dont stop. This is the absolute worst company I have ever dealt with and would like people to not patronize them, its not worth it.

  

  Business Response

  Date: 10/11/2023

  Dear ***,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like you have been closed out. We will remove the outstanding balance. Your account is closed and you will no longer receive services.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switched to Hawx Pest Control this year. Ever since, I have had more pest and rodent problems than I ever had. The salesman who came to my door was dishonest and told my family that we could cancel service at anytime without penalty. He also said that services would be monthly, when in fact, they are quarterly. Ultimately, after being so dissatisfied with service, I called the *****, **** Branch and spoke to ******. When speaking with him he did not listen to me and then told me there was a 200 dollar cancellation fee. I asked repeatedly to speak to a manager or supervisor. When I said that I did not want to pay that because it was not told to me by the salesman, he charged my card WITHOUT MY CONSENT. I asked him if he just charged my card without my consent and he said that he did. This is wrong. If I ask to speak to a manager or supervisor, obviously I am not finished with the conversation or decision. He took all of that away from me and charged me without my permission. I want a refund and an apology from this company.

  

  Business Response

  Date: 10/10/2023

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like we will be able to refund you back $95.50 half of the early termination fee. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 10/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a contract signed that they would provide bug spray services. We called multiple times to set up services for quarter three, they would never answer or call back when we requested a call back to schedule an appointment for service. We finally got in contact with the manager who stated we did not get our service for quarter three but we still needed to make the monthly payment or they would send us to collections. I don’t not see why a customer should have to pay for a service they never received even after the customer had been calling attempting to set up an appointment.

  

  Business Response

  Date: 10/10/2023

  Dear ***,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. We have removed the outstanding balance and have you scheduled for October 11 between the hours of 12-5PM.  Once again we do apologize for any inconvenience this may have caused you.  If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team
  
  

• Initial Complaint

  Date:10/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This merchant Hawx Services of Charlotte fraudulently put me on an annual plan that I did not ask for and is submitting monthly recurring charges to my credit card.
  The Hawx sales associate came to my front door in June, said his company was offering pest control services at a discount to our new neighborhood. I asked clarifying questions and was specifically told that this was a one-time service to earn my business. The one-time price was okay, so I agreed to have the company treat the property. Hawx came back and performed a single treatment for insects/pests two days later. This was the first week of June. I was billed via a link in a Text message the day after service. I clicked on the link and paid with my card.
  
  I have since discovered that I am receiving monthly charges on my Credit card. When I discovered the charges I called the company and was denied a refund and worst yet, I was denied a cancellation of services because the Agent told me that I am on an Annual plan. I was shocked. All I did was Click on a text link to pay a quick invoice. I did not sign up for a plan knowingly. I have not received a single service from this company since that first week in June.
  This is a Fraudulent business transaction. I have never received a paper or electronic communication saying I am enrolled in a contract (otherwise I would have immediately cancelled). I have never been contacted for further service appointments. I am just being robo-billed.
  
  The disputed amount is 4 monthly charges of $53 (Jully thru October). There is no legal contract and I do not wish any further billing or contact from this company. Either the Hawx Associate, the Management company or both are unethical at best.

  

  Business Response

  Date: 10/10/2023

  Dear ***,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. It looks like the email address we have on file is not correct. Due do the fact the the agreement has never been viewed we will refund the recurring payments made in the amount of $212. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services.  If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They promised a service and did not follow up. They did not come the date scheduled. There was no improvement on the gophers. They do not show up when you call them for follow up visits as promised. Very dissapointed.

  

  Business Response

  Date: 10/10/2023

  Dear ******,
  
  We do apologize for any inconvenience or frustration this may have caused you.  After reviewing your account further it looks like we will be able to refund you the $60.50. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team
  
  

• Initial Complaint

  Date:10/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8th approximately 2pm three young men knocked on my front door to ask if we were interested in pest control. My husband initially said no to the offer due to the high price. One of the young men said that we could have someone come out and spray for a one time service at the rate of $75 to which my husband agreed to. My husband came in, told me what was going on and I went out with cash in hand to talk to the young men myself and ask a few questions of my own. We made and appointment, I signed what I was lead to believe was a document giving the technician permission to come onto my property and I handed them the cash.A few days go by and I receive an invoice for the service and I was confused because Id already paid in cash. I called Hawx to figure out what was going on. I waited a total of 35 minutes on hold before I had the opportunity to speak to someone.When I finally speak to someone who claims to be a manager and explain to her whats going on she proceeds to tell me Well maam that's not how we do things and our representatives dont typically take cash. She then tells me I signed a 12 month contract! Now Im really confused because I signed no such thing. She then tells me I have three options. Option 1: I can continue to pay monthly (for a service that I did not agree to), Option 2: I can pay $200 to cancel the service, or Option 3: If I have a Ring camera to provide them with the footage proving the experience I had. I submitted my security camera footage on August 21st to the email address they provided me. I have not gotten a response from this company regarding the video I sent them. Instead they continue to harass me with phone calls, email, and text messages of my outstanding balance.

  

  Business Response

  Date: 10/10/2023

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. After reviewing your account further it looks like we will be able to remove the full past due balance. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team
  
  

  Customer Answer

  Date: 10/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************