Business Profile

Pest Control Services

Hawx Services, LLC

Headquarters

Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,866 total complaints in the last 3 years.
301 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I signed up for Hawx pest control on July 4th or 5th when a salesmen came to our door to tell us about the services. He made it seem like a good thing due to the pest situation that we had at the time and still do even after we signed up for the service. We asked if we could do month to month which was agreed upon. We were told their was no cancelation fee and we could cancel at any time which was a lie when we looked at the contract on how to get the services cancelled.

They came out one time which the person that performed the service did fine. When we attempted to request someone for the next month which is what we were told we could do. We specifically stated that we can only do after 4:30 but they instead just scheduled me when they felt like it then didn't show up then texted us 3 DAYS after they were supposed to be there go say that they didn't show up.

We have on multiple occasions to cancel the service with no luck. We can never get anyone on the phone. When we do get someone on the phone they say we will get you to the right representative then put on an endless hold then to a message saying if you leave a detailed message someone will call you but then they don't. I finally received an email about a request to cancel your service but still getting a bill to pay for something I am not receiving.
Business Response
Date: 10/16/2023
Dear ********,

We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. To rectify the situation we will close out the account without the early termination fee. However you are responsible to pay the remaining balance of $55. We do monthly payments instead of a larger quarterly payment. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.

Thank you,
The Hawx Team
Customer Answer
Date: 10/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will work.

Sincerely,

******** *******
Initial Complaint
Date:10/13/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June of 2022, I entered a 1 year contract with Hawx Pest Control to help eliminate a mice problem on my property. The price was approximately 61 after tax each month, and was an indoor problem. However, they only did indoor service 2 times, the initial and a followup that took 4 requests to finally achieve despite the contract stating that followup would be available as needed. Once my contract was set to expire or auto renew (contract has a clause to auto renew for 3 month periods with current terms if not stopped), I followed the instructions on the contract to mail a notice to their headquarters on a Ludlow Road. I noticed they were still billing me after, so attempted to contact the company by phone. Was assured it would be stopped. Next month, has the same issue and the same assurances. I also noticed they had increased the price without contacting me, which is against the terms of their own contract. On the 3rd month of this, I called again and was told that my account was automatically removed from contract but switched to a monthly plan. Which is something that is both not in my contract nor something I wanted. This also caused the price hike. They say they have finally canceled my account, but I have no way to verify that. They have, however, removed my copy of the prior contract from their customer portal to make it impossible to reread. As of now, I have initiated charge backs through my bank on the past 3 months of billing as they were out of contract
Business Response
Date: 10/16/2023
Dear ****,

We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like you have been closed out on September 27th. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team

Customer Answer
Date: 10/16/2023

Complaint: 20730889

I am rejecting this response because:
This response did not provide any details regarding how the company will handle the errant billing that occurred after my contract was supposed to have been canceled. I would like to know how Hawx will correct the 3 payments they collected after the period defined within contract was over, which was in June.
Sincerely,
*********************
Business Response
Date: 10/17/2023
Dear ****,

We do apologize for any inconvenience this may have caused you .Once the agreement ends it continues on as a month to month service. While we cannot pre-schedule cancellations, if you are wanting to make any changes or cancel your account you would need to call in to do so. Your first call in to cancel was on September 27 that is when we closed your account. There has never been and calls prior to notify of cancellation. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team
Customer Answer
Date: 10/18/2023

Complaint: 20730889

I am rejecting this response because:
As stated originally and in calls with you, your own co tract states it would be renewed as-is on a quarterly basis if not canceled. Even if I had not contacted you (which I had by phone repeatedly and mail once as a mail request was required by contract), you still could not change me to a monthly payment plan and increase the price without an express end or addendum to that contract. As written and signed by both parties, there is no clause or stipulation that allows you to increase price or change to a monthly term even after expiration if initial term due to the fact you clearly state it will immediately change to a quarterly extension of that same contract. Can you at least explain how you find it to be acceptable to violate the terms if your own contract?
Sincerely

*********************
Business Response
Date: 10/19/2023
Dear ****,

We do apologize for any inconvenience this may have caused you. Once the agreement ends it continues on as a month to month service. Your first call and chat into cancel was on September 27 and that is when the account was closed. There has never been any calls prior to notify of cancellation. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team
Customer Answer
Date: 10/19/2023

Complaint: 20730889

I am rejecting this response because:
You have once again avoided the heart of the issue and judt repeated your prior response. Your own contract, a legally binding document, states it goes to quarterly renewals as is. The same contract, services, and price. Other than an outright stoppage of contract, there is no way for you to legally unilaterally alter the terms of your own contract without having contacted me. Swapping the contract to a monthly payment system was not permissible within the terms of your own contract. I have no intention of paying for charges you made in violation of the terms of your own contract. Even if no contact was made, which again it was, your actions are in violation of your own legally binding contract. I just want to know what your company plans to do to make this right. All I am asking is that the 3 charges made out of contract are reversed. And all I get is told that I did not try hard enough to prevent you from violating the terms of your own contract.

Sincerely,

*********************
Business Response
Date: 10/20/2023
Dear ****,

We sincerely apologize for any inconvenience or frustration this may have caused you. This account has been thoroughly reviewed and the charges are valid and can not be refunded, As we serviced your home on 8/23/2023. We have sent your service link for review to your email on file. Your account is closed and you will no longer receive services. This will be our final response.

Thanks,
The Hawx Team
Initial Complaint
Date:10/13/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A rep from the came to my house when the team was servicing, my neighbor. He specifically asked me to sign up for services from the company.

I said that I did not want any services at the time, however, he insisted and states the team was in my neighborhood. He was willing to let them, spray my yard and house for a one time fee of $50. I told him that this was acceptable just to shut him up. He sent a team. I did not sign a contract with him however, at the end of the service the team asked me for the credit card to pay for service for that day. I provided my credit card and they asked me to sign for the payment. I signed for the payment And I specifically asked him if this was a one time deal and no subscription or service agreement. He said no agreement or subscription, and he did not show me any Details of any contract. He only asked me to sign for the payment for that service for that day which was $50.
They actually did a good job that day. I gave them a 5-star review at that time.
I never called them again, as I didn't think anything of it.
then came last week, there is an $80 charge to my card, I call them and they said i have a service agreement with them and I need to pay $199 to cancel.
I said cancel, as I do not do business with dishonest people no matter the cost.
service cancelled.

I never called them for any service, besides the initial one which I agreed up on.
Business Response
Date: 10/16/2023
Dear *******,

We do apologize for the sales representative misinforming you. However the agreement has been viewed and in the agreement it explains the monthly fee and when the services should take place. And it also informs of the early termination fee. We will remove the early termination fee of $199. Due to the sales representative misinforming you. The payments made cover the cost of the one service. We do monthly payments instead of one bigger quarterly payment. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.

Thank you,
The Hawx Team
Customer Answer
Date: 10/16/2023

Complaint: ********

I am rejecting this response because:
I only agreed to pay for the one day service which was the the $50.
the additional $80 charged this month was not agreed upon.
while I thank you for your effort in removing the termination fee. I also request the $80 charges on my card this month since this was not part of the plan.
In addition, you can check the records, I have never called asking for any service and no person ever came back to my property after the initial service.
In a few words I am requesting the refund for $80 charged for October to resolve the issue.

Sincerely,

******* ***********
Business Response
Date: 10/17/2023
Dear *******,

We do apologize for any inconvenience this may have caused you. After reviewing your account further it looks like we will be able to refund you $80.00. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.

Thanks,
The Hawx Team
Customer Answer
Date: 10/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ***********
Initial Complaint
Date:10/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A salesperson came to my house and offered to spray for ants for $50. AT NO TIME DID HE MENTION THAT OT WAS A MONTHLY SERVICE. He defrauded me into a monthly contract that I did not know about. Scumbags.
Business Response
Date: 10/13/2023
Dear ****,

We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. To rectify the situation we will close out the account without the early termination fee. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.

Thank you,
The Hawx Team
Initial Complaint
Date:10/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hawx Pest Control sales person came to our house unsolicited in July and sold us a pest control service. In his conversation, he said it is not a recurring payment, and after the initial service is done, I can choose to extend if I need to. He also told me there are not cancellation charges, etc since we never talked about a recurring service. Hawx continues to charge me monthly an amount of $93 without providing any service and when I call their support team, they say you have signed a contract and are not doing anything. Inspite of many arguments, they have cancelled my account but are charging me $199 for cancellation fees, and the sales person who has come to our home unsolicited continue to lie. The sales person has manipulated us, giving us wrong information and making us sign on a contract without furnishing all the details or any paperwork for us to verify.After reaching out multiple times to resolve the issue, Hawx team continues to evade taking responsibility and finding a solution for this problem.
Business Response
Date: 10/12/2023
Dear *****,

We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. After reviewing your account we will be able to refund you $99.50 half of the early termination fee. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team
Customer Answer
Date: 10/12/2023

Complaint: 20729968

I am rejecting this response because:

the sales man has clearly told me that its not on auto renewal and its a quarterly charge thst only gets renewed after I approve it.

he never mentioned thst I have to check the terms and conditions in the email.
while I understand it is difficult for businesses to trust customers, but in this case this is a bad sales practice and I am requesting your attention as a person who has been cheated and deceived with lies by an innocent looking kid in a sales person.

yes, i should have been more diligent, but in the middle of the day in between meetings when someone knocks on the door and tells us all details and asks us to trust and sign, we chose to give the person a chance.
so, you are punishing me for being nice and honest and giving someone a chance.
clearly this is a bad sales practice and I request a full refund of cancellation fees and a refund of the last two months payment that I have not authorized.

Sincerely,

*******************************
Business Response
Date: 10/13/2023
Dear *****,

We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed multiple times on August 9th. In the agreement it explains the monthly fee and by initialing the agreement you are allowing the monthly fee to be automatically withdrawn. To rectify the situation we have refunded half of the early termination fee. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.

Thank you,
The Hawx Team
Initial Complaint
Date:10/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Door to door salesman sold me outside pest control 7/11/23. Pd. $60
1st treatment a couple days later. Tech sprayed where I told him and was supposed to remove spider webs. He did not.
8/9/23 pd $60 for Monthly. 8/10/23, 2nd treatment because spiders were everywhere. Tech showed up and sprayed for 10 minutes. I asked what he sprayed. He said the base of the house, garage and sheds. That's not where the spiders are. They are under eves, furniture, wood pile and more. He went back and sprayed. Didn't clean webs.
I called to ask what the techs are told to do. Couldn't get an answer but was offered another treatment. 8/22/23, 3rd treatment scheduled between 9am and 10am. 11:20am recieved call from tech saying he's running a few minutes late. 12:45pm I called to cancel the service call and contract. 8/24/23, recieved call from Jake to discuss issues. He asked me to allow him to call the branch mgr and would call me back in 15 minutes. I recieved a text 30 minutes later saying the Mgr. was in a meeting and it would be a little while later for him to call me back.
I heard nothing until Sept. 2. By then I had sprayed and cleaned up myself. They offer to come treat again. I said I no longer need their service as they didn't communicate for over a week and I no longer have the problem. They told me I owe $199 early termination fee.
They did not do what they were supposed to do on any of the treatments and didn't follow up when they said they would. I should not have to pay the early termination fee as they did not fulfill their part of the contract or their promises afterward.
Business Response
Date: 10/12/2023
Dear ****,

We do apologize for any inconvenience this may have caused you. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. And you had also signed a welcome letter with the service professional going over the early termination fee. To rectify the situation we will remove the early termination fee. You are still responsible for the remainder of the outstanding balance of $55. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.

Thank you,
The Hawx Team

Customer Answer
Date: 10/13/2023

Complaint: ********

I am rejecting this response because:
Aside from the early termination fee there should be no other charges related to my account. I should not owe $55 or anything else.

Sincerely,

**** *****
Business Response
Date: 10/13/2023
Dear ****,

We do apologize for any inconvenience this may have caused you. The remaining balance is for charges we get charge for you to dispute a charge. We will not be able to clear that balance. You are responsible for that payment. We have removed the $199 early termination fee. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.

Thank you,
The Hawx Team
Customer Answer
Date: 10/13/2023

Complaint: ********

I am rejecting this response because:
There is nothing in my contract that says anything about charging me for canceling. That charge is invalid and not acceptable.

Sincerely,

**** *****
Initial Complaint
Date:10/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We began quarterly services with this company and paid $165.00 for the first quarter. They came 4 times to spray. Twice was per their schedule and twice because we told them their services were totally ineffective. We cancelled services and they said we owed them $199.00 cancellation fee. We kindly asked them to waive the fee and they said the only way they would waive is if we reinstated their service at a lower cost. My husband patiently discussed that we did not find their services useful and he would appreciate parting amicably and without the cancellation fee. ******* continued to upsell their services and would not waive the fee. We paid the additional $199.00 on 10/11/23. We would like this returned to us.
Business Response
Date: 10/12/2023
Dear ******,

We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. You had also signed a welcome letter with the service professional, in the welcome letter it explains the monthly fee and the early termination fee. You had signed a contract and have not fulfilled your agreement therefor the early termination fee is valid. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.

Thank you,
The Hawx Team

Customer Answer
Date: 10/13/2023

Complaint: 20726604

I am rejecting this response because:
The representative only upsold ** on their ineffective services and never explained the early termination fee.
It is tedious to read the fine details of contracts. We thought this business was acting in good faith.
Sincerely,

***************************
Business Response
Date: 10/13/2023
Dear ******,

We do apologize for any inconvenience this may have caused you. You had gone over the terms of the agreement with the services professional in the welcome letter. That had included the early termination fee. To rectify the situation we will refund half of the early termination fee for $99.50. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team
Initial Complaint
Date:10/11/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DO NOT RECOMMEND THIS COMPANY!!!

First of all, our contract ended in May 2023, but we kept getting charged $89.00 monthly, and they stopped providing service after the May visit. We were told that the service would go to "month-to-month" after the contract term ended.

When we called about being charged for June 2023, July 2023 and August 2023, we were assured that the contract was cancelled without penalty fee. Yet AGAIN, we were charged in Sept 2023!!!! This time when we called, they attempted to "downgrade" our service from $89/month to $40/month with a "free service call" to make up for the FOUR MONTHS without a service call.

We declined their offer and stated we wanted it cancelled, for good, and we wanted a refund for the unused services from June, July, August and Sept - for a total overpayment of $356.00 ($89 x 4). We were assured that the refund would be applied to our bank account in 7 to ten days.

Guess what? That was nearly one month ago and STILL no refund.

They have both my number and my husband's number blocked somehow, because they no longer answer our calls. When we were calling during this whole fiasco of trying to stop the payments, we wouldn't even have to give our account number over the phone - they would let the phone ring forever then pick up and address us by name. Now they just don't bother picking up the phone at all. We're considering filing a small claims action, because this is ridiculous. We shouldn't have to jump through so many hoops to get our money back for services that were never performed!!!

If you use this service, you are a fool.
Business Response
Date: 10/12/2023
Dear ****,

We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like we will be able to refund you $196.00. Due to the missed Outdoor service appointments. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.

Thanks,
The Hawx Team
Customer Answer
Date: 10/13/2023

Complaint: ********

I am rejecting this response because:
All of our services were outdoor services, so to refund only $49 per month vs $89 x 4 months of no services provided makes NO sense. I have attached a copy of our bank statement for proof that we only recently started receiving two refunds from your company AFTER we had to take these steps with the BBB.
Even if you ARE busy, your agents assured us repeatedly on the phone (Aug and Sept) that they had cancelled our services, yet we were charged, and when we called to rectify, your “manager” doesn’t address the issue, but rather attempts to downgrade our services to only one of the two outdoor services when we wanted cancellation and refund for no services provided in June, July, Aug and Sept.
Shady business practices at best, but this is breach of contract when we are paying for services and none are provided during those periods we paid for.
We don’t want a partial refund for June, July, Aug and Sept; we want a full refund for those months.
If necessary, I can provide a photo from your records of the tech’s last service in May as proof you didn’t hold up your end of the contractual agreement for June through Sept.

Sincerely,

**** * ******
Business Response
Date: 10/13/2023
Dear ****,

We do apologize for any inconvenience this may have caused you. After reviewing your account further it looks like we will be able to refund you the $40. From the payment made after the first call in August mentioning wanting to cancel, at that time you had still not talked to an account specialist to cancel. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.

Thanks,
The Hawx Team
Customer Answer
Date: 10/13/2023

Complaint: ********

I am rejecting this response because: your statement about not talking to a Service Manager is inaccurate.
In August, I immediately called back after the first customer service lady I spoke with sent a cookie cutter email to follow up our phone conversation and the email stated that if a Service Manager didn’t call me within so many hours, we would be charged the appropriate cancellation fee. Since that was NOT satisfactory, I immediately called back and spoke with a gentleman, who assured me that he would cancel our account and subsequent payments, and also assured me we would NOT be charged any cancellation fees.
In addition, when we got charged AGAIN in September, I called AGAIN, and this time the gentleman I spoke with assured me that he WAS a Manager and advised me that the first female agent had sent me the wrong email template. He told me that our annual contract ended in May, and converted to month-to-month, but somehow your system failed to auto-schedule the service appointment with that conversion. He was the person who tried to “downgrade” our service from two outdoor services to just one and tried to continue our service to keep our account active. My husband and I declined. At that point, we’d had four months of payments with NO service visits. We didn’t want to continue any version with your company.
Why is it that every reply you’ve given here offers less and less to resolve this issue? Now you’re only saying $40.00 refund, when we’ve overpaid $356.00 for services that weren’t provided?! How is that fair?!

Sincerely,

**** * ******
Business Response
Date: 10/17/2023
Dear ****,

We sincerely apologize for any inconvenience or frustration this may have caused you. We have refunded you $236 due to not being serviced for the outdoor service in June, July, August and September that is $49x4= $196. And the General Pest service would have been scheduled in September that is $40. So that total is $236. You were serviced in May. No other refunds will be given. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.

Thanks,
The Hawx Team

Customer Answer
Date: 10/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that although this resolution is unsatisfactory to me, they have already indicated that they will no longer address my concerns with their last message and only provided half the refund for services they never provided during that time frame.
Therefore, I give up.

Sincerely,

**** * ******
Initial Complaint
Date:10/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company had representatives show up at our door. The said all the right things, mostly lies. This company has been charging us $75 a month. We only had a person come to our house to spray once, and he was here for less than 10 minutes and didn’t even cover our whole yard. They did no come out again until we complained 3 months later. This is criminal. They have done absolutely nothing to earn a one time $75 payment, much less $75 a month. They also told us there was no fees with cancellation and cancelling was easy. Both of these promises were bold faced lies. Whatever contract we supposedly have with this these thieves is null and void because they never delivered on the agreed upon services. I want to cancel immediately, and I refuse to pay one cent in fees. If they keep pursuing these cancellation fees, I will make it my mission to put the truth out there about this company with all of my social media accounts daily. Also, I will have my business attorney look into this company, and I will a family member which is in Dickson City Council look into this. We have dealt with nothing but ConMen at this company. DO NOT DO BUSINESS WITH THIS COMPANY!!!
Business Response
Date: 10/12/2023
Dear *****,

We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. To rectify the situation we will close out the account without the early termination fee. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.

Thank you,
The Hawx Team
Initial Complaint
Date:10/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
One Saturday evening, a representative from Hawx Pest control came to my home while I was working around the house and stated that he was about to finish up his day and had some chemical left over on his truck and ask if it would be ok if he sprayed my lawn for pests for $50. I told him to go ahead but i'm not committing to any contracts or agreements. Well I didn't watch the representative, but within less than 15 minutes he came back to me and claimed he was already finished. I thought that was extremely fast considering he was supposed to do my entire yard. Apparently, he didn't do anything because i've had to buy chemical and do my own spraying since as I couldn't tell he had ever done anything at all. However, to add insult to injury, they have since been sending me bills as if they are regularly doing pest control at my home and they have never been back and i'm not paying them a cent. I want them to stop harrassing me!!!! Before I file charges !!!!!
Business Response
Date: 10/12/2023
Dear *******,

We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. You had also signed a welcome letter with the service professional going over the monthly fee and the early termination fee. To rectify the situation we will close out the account without the early termination fee. You are responsible for the outstanding balance Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.

Thank you,
The Hawx Team

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Hawx Services, LLC is BBB Accredited.