Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  5602 Elmwood Ave Ste 208 Indianapolis, IN 46203

  
• 

  Hawx Smart Pest Control

  475 Metroplex Drive, Unit 110 Nashville, TN 37211

  
• 

  Hawx Services LLC

  6307 Chapel Hill Rd Raleigh, NC 27607

  
• 

  Hawx Pest Control, LLC

  245 W Roosevelt Rd West Chicago, IL 60185

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to enter a contract with Hawx for pest control. They were to come out and do a treatment inside and out every three months. They did the first treatment, however the technician did not do a flea treatment outside. I called to inquire and was told they would get that done and began charging me an additional $10 per month for the flea treatment. I thought this was included, but was willing to pay it for the service. The next treatment was due in August. August came and went with no call to schedule, so I contacted them around the second week of September, I think. They said they were "busy" and had been running behind. They still didn't schedule or call. So, I emailed and told them that I was not happy with their service and that they had the time to bill my credit card, but didn't have the time to come and do the service, so since they had not held up their end of the agreement, I wanted to cancel. I had gotten my own treatment and put it on the yard because I was getting fleas on my animals. A girl called to tell me that I couldn't cancel and I had gotten an email with the same response. But, she was going to "Make me happy" she was going to give me a refund "I would be happy with" and get someone out to treat the house and yard. At this point, after trying to reject the offer she would not give up, so I said OK. The tech came out and treated the inside , but couldn't get the outside because it was wet. He was going to come back. Never did, I texted to see where he was..."He was very busy" and would get here in a few days. Well, never got the refund I was promised, never got the flea treatment, but have had my credit card charged very regularly!! I was told I would be charged a fee for canceling. But, I have not received a flea treatment yet and I am "TOO BUSY" to put up with this.

  

  Business Response

  Date: 10/19/2023

  Dear *******,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration this may have caused. Upon reviewing your case, we would like to highlight that our standard practice is to provide customers with a service agreement, giving them an opportunity to review it thoroughly and make an informed decision. According to our records, the service agreement was signed, and the three-day cancellation period has elapsed. As per the terms of the agreement, the contract is binding for 12 months. 
  However, we acknowledge your concerns and would like to offer our assistance. Should you wish to proceed with the cancellation process, an early termination fee of $199.00 will apply, as specified in the agreement. To ensure a smooth resolution, one of our dedicated Hawx Account Specialists will be reaching out to you shortly. If we are unable to contact you, we will proceed with canceling your account and charging any applicable early termination fees.
  If you prefer to contact us directly, please feel free to call our office at **************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  We appreciate your understanding and patience as we work towards resolving this matter to your satisfaction.
  Sincerely,
  The Hawx Team

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20750520
  
  I am rejecting this response because: 

  I have once again called the company and got the exact same response that I got the first time. They would put a trusted person as the technician that would really take care of my issue this time. I was told that in the five months I have been with Hawks that there have been two technicians and that those two technicians are no longer with the company!  So, I am supposed to believe that after they didnt contact me to do my first three month treatment and until didnt bother until I asked where they were to even try to come out. I was told they were very busy! That was when I called to cancel first time. The girl I spoke with told me that she would make me happy so I reluctantly said okay. She scheduled someone to come out and do the house inside and the outside, including the flea treatment. When he got here he couldnt do the flea treatment and would come back in a few days. They would contact me and give me options. The tech texted me and gave me the run down and said he would contact in a few days. Never heard from him. I texted and said where are you. He said again he had been very busy! He also gave me two days he would be in town, I chose a day and said tell me what time. He never responded. I went and got my own treatment before things got worse for my animals. They response today was they can not do anything except send someone else and believe them that it was going to be different this time and if it wasnt acceptable I would be charged $199 to discontinue. That was my only choices, he did offer to not charge me for November. I have had the same issue three times now and they have not missed charging my card once!! But cannot seem to do what they promised to do. I think what I have paid already without the service promised is enough. Why am I required to adhere to a contract that they are not adhering to?
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/20/2023

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. Upon signing the agreement, you had received a copy of the service agreement in an email on May 10, 2023. In the agreement it explains the monthly fee and the early termination fee.  To rectify the situation we will close out the account without the early termination fee. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 10/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/18/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late June a salesman came to my door pitching for Hawx to spray my yard. I denied the offer due to it not fitting in our budget. A few weeks later he returns with an offer of trying out the services for one time with a one time payment of $0.01 with the guarantee that I was not in contract with this company and I did not have to sign anything. A tech was out second week of July and the $0.01 charge was taken care of. Come September I receive a bill that I owe $55 for a monthly service fee. I contacted Hawx saying I didn’t sign to be in contract and I don’t owe anything. They sent over a document that has a falsified signature of just my first name signed on 7-4-23. I was out of state that day and sent over proof of it not being my signature. On 10-18-23 I received another statement that I owe $259.83 in cancellation and late fees. Hawx refuses to wave the charges and states the two very different signatures are the same. My signature was fraudulently used on a contract that I did not sign. My account number is ******

  

  Business Response

  Date: 10/19/2023

  Dear *******,
  
  We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and by initialing the agreement you are allowing the monthly fee to be automatically withdrawn. To rectify the situation we will close out the account without the full past due balance. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 10/19/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales person approached my husband at our house and said they are a pest control company that only charges $50 per service they perform. He also said we wouldn't be billed until they came out and performed the service. He also said we could try it and cancel if we didn't like it. My husband agreed and signed up before reading any agreements. We were charged $55 on 08/12/23, 09/12/23, and 10/12/23. They have only come out once and have not been back. They also did a terrible job when they came and didn't want to do the inside of my house. When I asked for him to do the inside he only sprayed under my kitchen sink. I had my husband call and they saying we had to keep it for 12 months and get charged the $50 every month for the services even though they arent done every month. In their agreement it says that if Hawx breaches the agreement and services are not completed that we can be realesed from our contract without any fee. My husband then called and tried explaining this to them on 10/17/2023 and after a long conversation about them coming back out and doing a better job my husband put his foot down and said we want it cancelled because you broke contract. They said okay and the call ended. Right after our card was charged $199! We should not have been charged since they were dishonest and broke contract. This has also happened to many others including a neighbor of ours. We would like the $199 refunded and our contract terminated without a fee. Because it was under my husbands name they wouldn't talk to me about it, which is understandable, so my husband was the one who had to call everytime.

  

  Business Response

  Date: 10/19/2023

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account further it looks like we will be able to refund you back $99.50, half of the early termination fee. We have provided a service so we will not be able to refund the payment(s) made. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team
  
  

  Customer Answer

  Date: 10/24/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were suppose to give me a free inspection. So, they arrive and they said that I had termites. So, I told them that I would give them a call back in a few days because I did not believe I had termites. So, they came back and I signed the paper work, and the next day they came back and laid down the traps. The person that I am purchasing the house from he came to look and check to see if I had termites. He determined I did not have termites, and I called the business and stated that wanted to cancel the contract and that I did not need the traps. The business stated that they would be happy to come and get the traps and that I would have to pay the cancellation fee. They attempted to take it out off of my card but they ended up taking it out of the loan. I never received a call back from a manager. I contacted Green Sky who I received a loan from to get the pest control services. I explained everything to the loan company, and they were going to reach out to the business. They reached out to Green Sky but they have not heard anything back from them. Hawkx Pest Service told the Sky loan that they refunded me the money back. I never received a refund from the business. I would like for Hawx Pest Control to send that money back to Green Sky because I never received any services from them.

  

  Business Response

  Date: 10/19/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. After reviewing your account it looks like the account has been fully refunded to Greensky as of today 10/19/2023. You will need to reach out to Greensky from this point forward. If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team
  
  

• Initial Complaint

  Date:10/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried repeatedly to cancel my service with Hawx Pest Control. They have not done what they advertised and what the representative told me they could do. They continually try to convince me to keep their service by lowering the monthly pmt.and will not take “no” as an answer. I’ve never even seen someone out to service my home . I have a new Pest company taking care of my needs. I also have seen on line that they have many complaints from other customers for the same problems I’m having .

  

  Business Response

  Date: 10/19/2023

  Dear *****,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion caused by our sales representative's failure to explain the terms of the binding contract during the initial appointment. We understand the importance of clear communication and transparency in our dealings with customers.
  Upon reviewing your case, we would like to highlight that our standard practice is to provide customers with a service agreement, giving them an opportunity to review it thoroughly and make an informed decision. According to our records, the service agreement was signed, and the three-day cancellation period has elapsed. As per the terms of the agreement, the contract is binding for 12 months.
  However, we acknowledge your concerns and would like to offer our assistance. Should you wish to proceed with the cancellation process, an early termination fee of $199.00 will apply, as specified in the agreement. To ensure a smooth resolution, one of our dedicated Hawx Account Specialists will be reaching out to you shortly. If we are unable to contact you, we will proceed with canceling your account and charging any applicable early termination fees.
  If you prefer to contact us directly, please feel free to call our office at ###-###-####. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  We appreciate your understanding and patience as we work towards resolving this matter to your satisfaction.
  Sincerely,
  The Hawx Team
  
  

• Initial Complaint

  Date:10/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 2-year contract with Hawx in 2020. The contract stated that I would pay $88 every two months, billed after bi-monthly outdoor service was performed. A year or so later, the terms of the contract were changed to require advance payment. I fought this change, and in December 2021, we settled on quarterly payments of $110, for bi-monthly service. In January of 2023, this went up to $120, again without notice.
  
  What was noticed was the service became erratic. I stopped receiving advanced notice of service, and sometimes, no one showed up at all. On April 24, I received an invoice for $120 for the second quarter of 2023. I paid that invoice on May 2. On May 30, a technician serviced my home for the first time since February. He spent less than 10 minutes total. I emailed Hawx and asked to cancel my account. Two days later, a representative from the company showed up on my doorstep unannounced and tried to tell me all the changes that were happening at Hawx. I explained to him, as I explained to that tech on May 30, I had canceled my service and was a very unsatisfied customer.
  
  On June 15, Hawx billed me again. This time $44.99. Apparently, the new owner wanted to switch to a monthly billing, which didn't matter. I had canceled my account. I was then bombarded with calls, texts, and emails demanding payment.
  
  On July 15 and again on September 13, I was assessed a $0.67 late fee. On September 15, I was hit with a new $44.99 charge. On October 13 and again on October 15 - new late fees of $5 each. Please remember, the last time I received service was May 30, and I paid for the second quarter on May 2. I have been trying to cancel this service for most of the year. I have an excellent credit rating, and Hawx is threatening that with these unethical business practices. I am begging for someone to help me end this harassment.

  

  Business Response

  Date: 10/18/2023

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year.  After reviewing your account it looks like you have fulfilled the agreement. We have removed the outstanding balance and closed your account. You will no longer be receiving services.  If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 10/19/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:10/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After scammed by Hawx Pest Control, my google search found 1855 complaints filed with BBB in last 3yrs, alleging scams by Hawx, which was on news by WBRZ2 at Baton Rouge LA and WCNC Charlotte NC in 2022. BBB should investigate whether Hawx is an organized scammer under corporate cover by falsely claim recurring charges after deceiving people to accept a one-time service. On 7/12/23, a Hawx Baltimore sales rep came to my driveway convincing me to accept a one-time pest spray for $50, which he claimed to be good for a year. He had me signed on his iPad a consent for Spraying on My Property, and said to email me a copy. He rejected my cash payment and took my credit card info. On 7/13, a Hawx rep did a quick spray and charged $53.60 to my credit card for the 1-time spray. On 7/14, reading the “Consent” sent to my email, I noticed that it was not consent for spray on my property, but a 12-month Quarterly Service Agreement with monthly charge! I called to cancel the fraudulent agreement; the sales rep agreed. But on 8/12, Hawx charged me 2nd $53.60 for doing nothing. After calling with no answer, I texted the sales rep on 8/14 asking refund of the 2nd $53.60 charge, but got no response. On 8/16, I called Hawx Central Office at Utah and was referred to specialist named Shaylynn. The call last for 33 min. Despite what happened, the specialist insisted the fraudulent agreement valid, and that she would cancel it if I would pay $199 early termination fee. I refused to pay to cancel a fraudulent agreement, but asked for contact info of Hawx Baltimore. She then told me to hold for a minute and walked away. Upon return to phone, she said that she had cancelled the “agreement” and I would not be charged further. Only after the call I learned that Hawx charged my credit card $199 the moment the specialist had me waited on the phone! On 10/6 and 10/14, Hawx emailed/texted me again urging me to pay new “balance dues”, since I closed credit card account after the $199 charge.

  

  Business Response

  Date: 10/18/2023

  Dear *****,
  
  We sincerely apologize for any inconvenience or frustration this may have caused you.  After reviewing your account, it looks as if the charge(s) on your account are a result of the dispute with your bank. Unfortunately, these are valid charges and we will not be able to remove them. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 10/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I only agreed to a one-time service for $50 and never signed up for any other service.  The so-called agreement is a fraudulent document.  Hawx provided only a single one-time service, but went on with its monthly charge scam and started charging my credit card a month later.  When I called to question about the scam and have the fraudulent agreement removed, Hawx charged my credit card $199 as "early termination fee", when its agent told me to hold on the phone, which was after my clear refusal to pay anything to have the fraudulent agreement removed.   My dispute with Hawx has nothing to do with my bank account.       
  
  
  
  Sincerely,
  
  
  
  ***** ***

  

  Business Response

  Date: 10/20/2023

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. We have carefully reviewed your account and the signed agreement, and we understand your frustration regarding the recent charges. Upon signing the agreement, you had received a copy of the service agreement in an email. While we regret any inconvenience caused, we must adhere to the terms that were agreed upon. Regarding the billing discrepancies, we have verified that the charges on your account align with the terms outlined in the agreement. At this time, we are unable to offer a refund.  Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.
  
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 10/20/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The so-called agreement emailed to me was fraudulent.  I only signed a permission for one-time spray on my property.  I never agree to not sign the fraudulent agreement that was emailed to me.  Upon reading the fraudulent agreement on 7/14, I called and talked to Hawx Sales rep.  I demanded to cancel the fraudulent agreement and he immediately agreed without any hesitation.  The call lasted for 6 minutes.  After noticing the fraudulent charge of $53.60 on 8/12, I called and texted to the Hawx sales rep on 8/14, demanding an explanation and a refund. The sale rep never responds to my 8/14 phone call nor text.  The records of my 7/14 phone call and 8/14 text messages are attached for BBB review and investigation.  While no society can prevent individual scammers, a normal society should stop organized and carefully plotted scams.  Look at the 1885+ complaints, many of them are the alike scams, which Hawx  sale reps deceive people to accept a one-time spray, then started charging people's credit card or bank account monthly!                 

  
  Sincerely,
  
  
  
  ***** ***

• Initial Complaint

  Date:10/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9th, salesperson came to my door, offering pest treatment to my house perimeter and to my yard for $65. They said they would come quarterly for that price. The day of treatment it rained, so yard never received treatment. I've been billed $65 for August, September and October. I called to inquire, they said it was a monthly contract, not a quarterly as I understood. I attempted to cancel contract on 10/09/23 but was told an "account specialist " would contact me within 2 business days. That didn't happen. I called today (10/17/23) and they connected me to the correct department. That person offered significant discounts to my monthly conract, and offered a discount quarterly contract. I asked to cancel, but was told I agreed to an early cancelation fee of $199. I, of course had never agreed to that either. As of the time I'm writing this there isn't a cancelation fee on my credit card, just 3 payments of $65 each. As a senior citizen I feel violated, and taken advantage of. To me, refunding $130 and no cancelation fee seems like a fair resolution.

  

  Business Response

  Date: 10/18/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. The payments made cover the cost of the one service. We do monthly payments instead of one bigger quarterly payment.  To rectify the situation we will remove the early termination fee of $199. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2022, I was approached at my home by a Hawx sales rep. **** day, I signed up for a 1 year contract for my home and 2 other homes. In June 2023, we no longer wanted the services and I called to cancel. On June 28, 2023, I spoke with representative to pay my June 2023 balance and cancel. I was asked if I still wanted to schedule my June services. I asked whether I could get the services if I canceled. She said no, but said I could schedule the services (the only available dates were in July) and then cancel after the services with no further obligation. She told me MULTIPLE times that I would not be charged for July. I scheduled the June services and ended the call. The June services for all 3 homes were completed in July and I called to cancel on July 10, 2023. On that date I canceled ALL THREE contracts. I also asked the representative whether there was anything else she needed from me and to confirm that my account was settled and everything was closed. She confirmed. On July 16, 2023, I started receiving emails and text messages about an outstanding balance on one of the homes. I responded explaining I had canceled the account, but with no response. I continued to receive notices. After several unanswered emails, I called Hawx in August, September, and October 2023 to remove the charge due to cancelation. They refused. I have been informed that since they renewed ONE of the contracts before I canceled I am obligated to pay regardless of 1. the fact that I canceled and was told there was no further obligation and 2. never received any services for the charges they levied in July. I have repeatedly asked that the charge be removed and the account closed, but they will not do so simply repeating that "the charge is valid." They've threatened to send it to collections, which I've asked them to do so that I can dispute it there and to stop sending letters, emails, and texts. They seem intent on wanting to harass me and collect unearned fees.

  

  Business Response

  Date: 10/18/2023

  Dear ******, 
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like you have been closed out. We will be able to remove the outstanding balance. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 10/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I also reviewed my account (attached is a copy) and, as of today, it is showing a $0 balance. Thank you, BBB. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Hawx has been charging me monthly since after June 2023 (When my contract ended). My contracted was to be ended June 2023 being the last month. Since then they have been charging me monthly and also charging me late/non payment fees every month as well
  
  - As per their contract I called early in January to confirm that my contact would be ended on June 2023 and that I wanted to cancel it and would no longer be wanting or needing their services. I have emailed several times to confirm. I have also called several times and when I actually spoke to a live person they confirmed this. Now when I called about still being charged monthly after my contract ended and was canceled I have been put on hold for at least 20-30 minutes at a time, and sometimes over an hour and then would eventually be disconnected or hung up on. Have not been able to talk to live person since I requested and confirmed my contact was canceled and that I am still being charged. I had a $0 balance when my contact ended and was canceled after June 2023. Now its been over 3 months of charges and late payment fees every month as well.
  
  - I am requesting once again that my contract be ended and canceled and that all charges to my account be rescinded.
  
  - No resolution for business has been made and no real attempts by business has been made either. I cannot even get someone on the phone when I have called and any email replies from Hawx seem to just be AI or generic responses. Feels like a scam.
  
  - Hawx Account # ******

  

  Business Response

  Date: 10/16/2023

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account we have been able to close your account with a zero balance. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 10/16/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******