Business Profile

Pest Control Services

Hawx Services, LLC

Headquarters

Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,866 total complaints in the last 3 years.
301 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/08/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company came to our door and we retained their services for pest control. We were told we could cancel at any time. I called them in October to cancel our service and was stuck in their que for 45 minutes. It had the option to get a return phone call. They never called so I called the local number back and was told it was in the system to be cancelled. I called again on November 8 and was on hold 35 minutes and was told that there would be a cancellation fee. We were told there was no cancellation fee and could cancel at any time when we signed up.
Business Response
Date: 11/08/2023
Dear ****,

We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. You had also gone over the welcome letter with the service professional explaining the monthly fee and the early termination fee. We can close your account before the agreement is fulfilled. We would need to charge the early termination fee of $199 as outlined in the agreement. Should you wish to proceed with the cancellation process please give us a call ************.

Thanks,
The Hawx Team

Customer Answer
Date: 11/08/2023

Complaint: 20841769

I am rejecting this response because: ****** at Hawx came into our home and told my husband and myself that there was no contract and could cancel at any time.

Sincerely,

*********************
Business Response
Date: 11/09/2023
Dear ****,

We do apologize for any inconvenience this may have caused you. You had signed and received the agreement in an email. And also gone over the welcome letter with the services professional. We must adhere to the terms of the agreement. Should you wish to proceed with the cancellation process please give us a call ************.

Thanks,
The Hawx Team

Customer Answer
Date: 11/09/2023

Complaint: 20841769

I am rejecting this response because: This is not what we were told verbally. Very sneaky to do business like this. Shame on you and see you in Court.

Sincerely,

*********************
Initial Complaint
Date:11/07/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about November 3, 2023 I contacted "PY Hawx Services Houston" with a complaint regarding my service and to advise that I would be moving from my current residence and therefore chose to cancel the service.
During that conversation, the representative indicated that I would need to provide proof that I moved. When I provided the zip code I was told that I could not cancel unless I paid a $199 cancelation fee. I told the representative that I had a text message from the representative I spoke with when I signed up for the services and that the text message indicated that I could transfer or cancel the service if I moved without any issues or fee. "whatever I would like to do".

I still have the text message and charging the $199 cancellation fee is usurious and against the terms of the contract to provide services. I did not ask them to reimburse the payment changed at the end of October.

During the conversation I was told that a technician was scheduled to come out on 11/9/23; however, I was not contacted about the proposed visit. I also explained that it was difficult in the past to schedule follow up visits for persistent issues that were not resolved since their services were obtained.

I contacted the company in response to an email advising that my credit card would be charged, but to day no one has responded to my request or complaint. I would like to know why their employee obtained my approval for the services based on the assurance that their was no cancellation fee. Upon receipt of new driver's license a copy will be provided to prove relocation.
Business Response
Date: 11/08/2023
Dear ** ***,

We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. You had also signed the welcome letter with the services professional on August 8, the initial service appointment. The welcome letter goes over the monthly fee and the early termination fee. If you have moved outside of our service area then you may be reimbursed for the early termination fee. You must provide approved proof of movement. Your account is closed. If you would like to make any changes please give us a call at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Customer Answer
Date: 11/08/2023

Complaint: ********

I am rejecting this response because the business is refusing to acknowledge the change to the service based on my reliance on the written communication provided by the business' representative. No subsequent contract was created after the initial change.
I will provide the new address; however the argument that the service address is within the service area is invalid since the initial contract was signed based on an agreement that the contract could be moved or canceled based on my request.
The account was closed because the agent rudely closed it because I would not acquiesce to payment of a fee that I did not agree to.
It is terrible that such depths are undertake to squeeze people out of $199. More effort to provide good service is preferable.

Sincerely,

** *** ****** *****
Initial Complaint
Date:11/07/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back on 7/27/23 a Hawx Pest Specialist knocked on my door soliciting pest control service which I initially refused because I don’t like killing bugs. He however connived me into a one time treatment that I thought was being added to the soil surrounding my house which I finally accepted. So I filled out my personal information on his tablet and signed believing the service was just for this one time only. Turns out they sprayed the area instead and I signed a 12 month contract without my knowledge. They refuse to cancel my service without charging me 198.00 for breaking a contract that I didn’t even realize I was signing up for. Very deceitful practice for a business. Please do whatever you can to break this ridiculous contract without them charging me this fee. I also found out that I still owe them 49.00 for the 7/27/23 initial visit which I intend to pay but do not want them back at my home ever again. Please do whatever you can to help me get out of this deceitful contract. Thank you!!! *****
Business Response
Date: 11/08/2023
Dear *****,

We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. We can close your account before the agreement is fulfilled. We would need to charge the early termination fee of $199 as outlined in the agreement. We have removed the outstanding balance and will close the account. As of right now the account is closed and we have charged the early termination fee. If you would like to make any changes or set up a payment plan please give us a call at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Customer Answer
Date: 11/09/2023

Complaint: ********

I am rejecting this response because:

in good faith I believed what the salesman who solicited at my door explained to me. He said it was a time service which obviously was a lie.I don’t appreciate being scammed into a contract!!!!

Sincerely,

***** *****
Business Response
Date: 11/09/2023
Dear *****,

We sincerely apologize for any inconvenience or frustration this may have caused you. If you have any other questions or concerns please call in to our customer solutions department at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control

Customer Answer
Date: 11/14/2023

Complaint: ********

I am rejecting this response because:

I was tricked into signing a contract by a solicitor coming to my home and assuring me this was a one time pest control service. I in good faith filled out the information on his tablet believing it was just this one time only when I was actually signing a year contract. How many times do I have to explain this to this company. The contract should not be binding when someone fraudulently connived me into a contract. I am seeking a lawyer as I’d rather pay them 199.00 instead of this scammer company!!!

Sincerely,

***** *****
Initial Complaint
Date:11/07/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are billing me for a service that was never received.
The last service they provided was paid for. they have sent me an invoice without performing the service. I told them I would pay if they came and performed the service. they said they would not come if I didn't pay. so I told them they were fired. they continually keep sending the invoice, and are now calling and saying they will send to collections. I told them I will not pay for something I did not receive. I would like them to stop.
Business Response
Date: 11/07/2023
Dear *******,

We do apologize for any inconvenience this may have caused you. After reviewing your account. It looks like we will be able to remove the outstanding balance. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.

Thanks,
The Hawx Team
Customer Answer
Date: 11/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:11/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 17 Jun 2023 a door to door salesmen for Hawx pest control miss represented a one time service but in fact signed me a service contract that I did not agree too. The signed document Hawx provided was not what was shown to me the day of the interaction. Several attempts were made to terminate the service after the first monthly automatic with a draw from my account with my consent. I contacted my financial institution on 1 August 2023 and requested a stop of auto charges and contacted Hawx customer service on the same day requesting to terminate the service that I didn’t not agree to. The company didn’t not provide another service other the. The initial contact date and are now requesting payment for a service I did not agree to nor did I want.
Business Response
Date: 11/07/2023
Dear *******,

We do apologize for any inconvenience this may have caused you. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. You had also gone over the agreement in the welcome letter with the service professional on the initial appointment on June 17th. If you have any other questions or concerns please give us a call at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control

Customer Answer
Date: 11/14/2023

Complaint: ********

I am rejecting this response because: If you look at the “agreement” you will see that it is in fact not signed in each block there Is only a signature at the bottom of the page. The representative did NOT explain it was a service contract but made it out to be a one time service. If I would have been advised it was annual contract I would have been give the opportunity to sign each block but I was not. In fact I wasn’t even given the opportunity to review the entire document. It was a high pressure shady sales tactic. On top of that NO follow on service was ever provided. Your comply was paid for the one service that was conducted and I don’t fell a should pay for a service that was never accomplished. There are numerous case and reports of fraud filled against this company and I refuse to be bullied into paying for something that was a scam and a fraud from the beginning

Sincerely,

******* ********
Business Response
Date: 11/15/2023
Dear *******,

We sincerely apologize for any inconvenience or frustration this may have caused you. On your initial service appointment you had gone over the welcome letter with the services professional and signed the letter. In the welcome letter it reviews the monthly charges and the early termination fee you had agreed to the terms. The early termination fee is valid. If you would like to make any other changes to your account. An account specialist will work with you. Please give our customer solutions team a call at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Customer Answer
Date: 11/15/2023

Complaint: ********

I am rejecting this response because: That is not a true statement. The welcome letter was not completely gone over. Only a portion was reviewed. I would have never agreed to such a thing or authorized an auto payment which was also submitted without my knowledge. Your company is attempting to extort money from me for services that was not provided on top of already making an unauthorized auto withdrawal that I did not approve. Be satisfied with the money you already charged me for services that were not provided and stop harassing me for a payment. I will be contacting the BBB directly to resolve this issue.

Sincerely,

******* ********
Initial Complaint
Date:11/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Keeps hitting my card; one charge in dispute with the bank, and while that is being investigated, they charged another amount. DON'T GIVE THESE PEOPLE YOUR CARD NUMBER(S). They are UNreachable.
Business Response
Date: 11/07/2023
Dear ******,

We do apologize for any inconvenience this may have caused you. It looks like you had talked to one of our customer solutions representatives on 10/06. And he was able to lower your price and you agreed to that. If that is not something you are no longer interested in doing. The we just ask that you call in to our customer solutions department to make any changes. You can reach us at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Initial Complaint
Date:11/06/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a years contract starting June 6 2023. I did receive my first service that same day.However I had no quarterly service. By October I was to have a full service again. They texted me that they would come, waited for them, but about 5 pm I again received text informing me that they had serviced my home. I was home all day so I know they have not been here. Called the next day and I was told that it was done. Since I persisted they wanted to reschedule and at this time I wanted nothing to do with this company.I paid initial fee of $149.00 on June 6. Since then they withdrew $75.00 monthly from July through October for a total of $449.00. I feel they are equally obligated to serve as a I am obligated to pay for their service.
Business Response
Date: 11/07/2023
Dear ******,

We do apologize for any inconvenience this may have caused you. The services professional was not able to service your home on October 17 something came up were he was unable to make the appointment. For that we do apologize. We will be remove $75 from the outstanding balance. You are responsible for the remaining balance. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.

Thank you,
The Hawx Team
Customer Answer
Date: 11/07/2023

Complaint: 20822398

I am rejecting this response because:
1. It does not tell what I owe.
2. The company does not take any responsibility.
3. I had no quarterly service.
4. It seems to me that I am solely responsible for carrying out the contract , while the company can just excuse themselves.
Sincerely,

***********************************
Business Response
Date: 11/09/2023
Dear ******,

We appreciate your understanding and patience as we work towards resolving this matter. We have sent an invoice to the email address on the account. Your account is closed and you will no longer receive services. If you have any questions or concerns you can reach us at **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control

Customer Answer
Date: 11/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
It is not satisfactory but I accept it so that the matter comes to a conclusion.

Sincerely,

***********************************
Initial Complaint
Date:11/04/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a one year agreement with Hawx. My contract was fulfilled in May 2023. I had complained about services throughout my contract as I was dissatisfied with the company after switching to them. In June 2023, I had my fill with the company when the serviceman told me that I had to pay extra for treatment for spiders outside the home. I had been super busy with work, was in the midst of divorce and my best friend had just passed away, so it was July before I called to cancel. In July 2023, I called and canceled my services - when I contacted them, there was no balance due and they stated that on the call. The next day or maybe even later that day (I don’t recall exactly) I was charged another monthly fee. I didn’t think much of it until I started getting harassed for not paying. When I initially was contacted, I explained the issue and was treated rudely by the representative which immediately made me more contentious as this company has been a pain in the butt since I started services. I asked her to waive that fee and stated I wouldn’t pay it but she would not. Would not let me speak to a supervisor. Was contacted other times - called incessantly and finally I blocked the number. Now I’m getting letters. I am not paying this bill as it was charged after I canceled. They will not work with me at all.
Business Response
Date: 11/06/2023
Dear ****,

We do apologize for any inconvenience this may have caused you. After reviewing your account we will be able to remove the outstanding balance. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.

Thank you,
The Hawx Team
Customer Answer
Date: 11/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:11/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
this company is such a f****** scam. They come to your house with door to door sales, promising they will do maintenance in btwn the scheduled times and saying you can call for service in between the quartely sessions.. At the first visit they go above and beyond but I called a month later to say I had ants crawling up the side of my home to have someone come assess it & the various numbers they have are all routed to the same sales department that lies & says let me connect you to that department & then it routes you back to the generic message that says they are experiencing high call volumes no matter what day or time you call. After 3 weeks for trying this every day, I sent an email to cancel & then got my bank involved to report the fraudlent service. I got one months of my money back because they never answered the *********** they are sending me fees monthly. How do is get them to stop fake billing me??
Business Response
Date: 11/06/2023
Dear ******,

We do apologize for any inconvenience this may have caused you. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. You had also gone over the welcome letter with the service professional. The welcome letter reviews the agreement and informs about the monthly fee and the early termination fee. All charges are valid. Your account is closed if you would like to make any changes or set up a payment plan please give us a call at **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Initial Complaint
Date:11/04/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for their quarterly pest control services in May after a door to door sales rep offered services. He definitely mentioned the one year agreement but I don't remember if he clearly explained the $199 cancellation charge. The company provided service in May but did not provide their second quarterly service nor did they contact me to schedule service through the end of August.

The contract it states that the cancellation fee applies if the customer cancels the contract unless Hawx violates the terms of the contract which is what they did by not providing their second quarterly service.

I first called in September and they agreed to give me a month credit and schedule service the next week. That service appointment was cancelled last minute and they couldn't offer another appointment for over two weeks.

I then spent over an hour on the phone explaining my case yet they would not waive the cancellation fee despite being in the wrong or even allow me to talk to a manager or supervisor even though on this site there are cases where the cancellation fee was refunded or waived.

I filled a dispute through my credit card which they have fought and charged me an additional $25 charge back fee.
Business Response
Date: 11/06/2023
Dear ******,

We sincerely apologize for any inconvenience or frustration this may have caused you. After reviewing your account, you had talked to our customer solutions representative on September 11 and he let you know that you would be charged the early termination fee if you canceled. You no longer wanted to continued with the service so we had added the fee. The chargeback fee was assessed in accordance with clause 9. Collections; Attorney Fees and Costs of the service agreement the customer signed, stating that a service fee of $25 on all returned payments will apply. All charges are valid. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.

Thank you,
The Hawx Team

Customer Answer
Date: 11/06/2023

Complaint: ********

I am rejecting this response because:
The terms of the contract were already broken by not providing quarterly service as agreed. I should not be held hostage to a company that does not offer the service that I agreed to. I signed up for quarterly service and ended up with service every five months, maybe, if I call to remind them that I am a customer.

Sincerely,

****** *******

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