Business Profile

Pest Control Services

Hawx Services, LLC

Headquarters

Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,866 total complaints in the last 3 years.
301 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/03/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 9th, I hired Hawx Pest Control to spray my home for insects. They came out to provide their service the following week. I quickly noticed that I still had an insect problem and notified them right away. They came out again to respray and again the issues with the bugs continued. I called to notify them that I wanted to cancel my account, which is when they explained that there was a cancellation fee. I mentioned that the sales person did not explain that to me and instead told me that their service was guaranteed and that I could cancel at any time. I have been going back and forth with them over this issue. I do not feel that I should be obligated to pay a cancellation fee when I was misinformed by their salesman. I also haven't received the service I was promised. I have already paid over $150, which covers the cost for their service. There is no reason for me to pay a cancellation fee if I am cancelling for lack of service.
Business Response
Date: 11/06/2023
Dear ******,

We sincerely apologize for any inconvenience or frustration this may have caused you. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. We need to abide by the terms of the agreement. All charges are valid. Your account is closed. If you would like to make any changes or set up a payment plan please give us a call at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Customer Answer
Date: 11/06/2023

Complaint: ********

I am rejecting this response because: I was lied to by the company. I was told that I could cancel at any time. I received poor service and I notified them immediately that I wasn’t happy with their service.

Sincerely,

****** ******
Business Response
Date: 11/07/2023
Dear ******,

We appreciate your understanding and patience as we work towards resolving this matter. We apologize for any inconvenience this may have caused you. We have a signed agreement and we must adhere to the terms of the agreement. If you have any other questions or would like to make any changes please call in to our customer solutions department at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Initial Complaint
Date:11/03/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Door to door salesperson blatently lied about amount that would be charged for service. When I called to cancel the service due to a charge that I didn't agree to, I was told that I was in a contract and an early termination fee was necessary to cancel. After going on to their site to write a review and reading what others had written, it is clear that their standard business practices are to lie and deceive their customers and overcharge for services. Very shady and unprofessional.
Business Response
Date: 11/03/2023
Dear *****,

We sincerely apologize for any inconvenience or frustration this may have caused you. After reviewing your account. We will credit your account for $149.00. That will cover the next 3 months of payments. Your monthly fee is now $50 a month. We offer warranty services for whenever you have ******** issue. We just ask that you call in to schedule an appointment that would work best for you. If you have any questions or concerns, call us at **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Initial Complaint
Date:11/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June-october I was charged without consent of a contract. When I called them they said they could cancel my contract for $200.00. I never received service and can't get a refund
Business Response
Date: 11/02/2023
Dear *****,

We appreciate your understanding and patience as we work towards resolving this matter. Upon signing the agreement, you had received a copy of the service agreement in an email. Your first services was on June 17. We charge monthly instead of a larger quarterly payment. You had not paid your monthly fee until September. There for you were not able to receive any services due to an outstanding balance. You had been all caught up with the monthly billing on October 16 and should have been scheduled after that. We will be able to refund you for the payment made in the month of October for $85.52. Please keep in mind it could take five to seven business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.

Thanks,
The Hawx Team
Customer Answer
Date: 11/03/2023

Complaint: ********

I am rejecting this response because:

Your salesman signed my name, and put me on a contract. When I reached out to the company they continued to charge me until I noticed. While I was buying a house. Tough love from a mom and pop company.

Sincerely,

***** ******
Initial Complaint
Date:11/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We signed up with Hawx in August due to an ant infestation in our front and back yard. Their salesman promised to treat the entire property from end to end, and cancellation in the first 3 months would result in a 199 charge.First treatment, the technician only spot treated. He barely slept down the house of the spider webs. I called and complained, they gave a Supervisor contact info who sent another tech out within a week...who also spot treated (on camera) . Called, customer service got an attitude and stated "Well I don't have cameras like you do" so we called the Supervisor again. After being in contact several times with the Supervisor, a Third technician came out and treated the entire property. Over the following 3 months there was no reduction in pest activity (outside normal seasonal).Called 11/1 to cancel. Explained 6 times we wanted to cancel. Representative stated there's a note of ********* ant activity, which was not treated for(no explanation of why not, since that's why they were hired originally) threatened with a 199 fee(despite having completed the agreed upon 3 month minimum). After call received an email stating service was still active.
Business Response
Date: 11/01/2023
Dear *******,

We do apologize for any inconvenience this may have caused you. It does look like you have the ********* ant added onto your agreement. We do apologize as you have not been serviced for the ********* ants. We can get someone out there on November 3rd between 3-5PM. If you wish to proceed with the cancellation process, an early termination fee of $199.00 will apply, as specified in the agreement. If you have any questions or concerns, call us at **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Initial Complaint
Date:10/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I encourage you to look at all the other reviews for Hawx on this website. Everyones situation is very similar. In my case, I was bait and switched into signing a year long contract, to which they only came out and sprayed 4 times the whole year. After calling to try to cancel, to no avail, I sucked it up and paid the whole **** year anyways because it was my own fault for being tricked by the salesman. After a year however, I called and cancelled my service, which is extremely difficult to do with Hawx, and involves several transfers and hours on hold. Instead of canceling my service, they extended it! I called back a month later after getting a bill for a service I cancelled and also they still never came out and did anything, they told me that I had told them to extend it over the phone instead of cancelling it!!! After several more phone calls and weeks passing, they finally cancelled my service but still call me everyday trying to collect the money from the 2 months of no service they provided while they were super busy pressing the cancel button on their end. I am not giving this company another dime. Theyve stolen over a thousand dollars from me already and are not stealing another *****. I demanded my policy be cancelled at the end of July 2023 when my year expired, I do not want to pay for anything after that because its wrong and I did not ask for that. This company should be shut down, every review on this website for them involves the same shady tricks.Please help me before these thieves send an agency my way and tanks my credit. Holidays are here and we have children, I really dont the Hawx ********** instead over my head. Thank you for any help you can give me.
Business Response
Date: 10/31/2023
Dear ******,

We do apologize for any inconvenience or frustration this may have caused you. After reviewing your account it looks like you have been closed out. And that the outstanding balance has been removed from your account. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team
Initial Complaint
Date:10/30/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the past 18 months, we have paid the vendor for pest control. They provided services we were not happy with and I have attempted to cancel multiple times throughout the past 3 months, for which we are still being charged. I have had to resort to using my financial institution in order to provide financial relief while trying to combat this company. All that I have asked is to cancel the services, to which there is no contract, and to have the company quit drawing funds out of my account.
Business Response
Date: 10/30/2023
Dear ******,
We do apologize for any inconvenience this may have caused you. We will need more information to locate your account like an account number. So we can look into your account. Once again we apologize for any inconvenience this may have caused you. If you have any other questions or concerns please give us a call ###-###-####.
Thank you,
The Hawx Team

Customer Answer
Date: 10/30/2023

Complaint: ********

I am rejecting this response because: I’ve called the number provided and the call center refuses to help because my wife is the one who signed up. However, the vendor has no problem charging the credit card with my name on it.

Sincerely,

****** *********
Business Response
Date: 10/31/2023
Dear ******,
We appreciate your understanding and patience as we work towards resolving this matter. We will need more information to locate your account like an account number address. So we can look into your account. Once again we apologize for any inconvenience this may have caused you. If you have any other questions or concerns please give us a call ###-###-####.
Thank you,
The Hawx Team

Customer Answer
Date: 10/31/2023

Complaint: ********

I am rejecting this response because: like I said in the previous message, the people in your call center won’t help. Even though I am the property owner, and my credit card is being charged. They won’t help unless my sick, pregnant wife gives them permission. Please provide a different solution than having me wait ina queue for a call center representative that is under paid and doesn’t care to solve a problem.

Sincerely,

****** *********
Business Response
Date: 11/02/2023
Dear ******,

We appreciate your understanding and patience as we work towards resolving this matter. You have not provided enough information to locate your wife's account. So if your wife's name is ***** the account has been closed on October 23, 2023. If this is the incorrect account please give us a little more information to locate the account. If this is the correct account the the account is closed and you will no longer be receiving services. If you have any other questions or concerns please give us a call ###-###-####.

Thanks,
The Hawx Team
Customer Answer
Date: 11/02/2023

Better Business Bureau:
Assuming the company didn’t screw this up too and the account is actually closed,

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Also had my sick wife call the number provided yesterday, and she’s still waiting for a callback after 24 hours. How about next time you provide multiple options or ask for more information instead of pointing everyone towards a dead end. If spouses can’t speak about the account, then change your policies to only take credit cards with the account holders name

Sincerely,

****** *********
Initial Complaint
Date:10/30/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have recently moved to Tallahassee. And bought a home. Previous owner had a pest control contract with a local company and I continued the contract with a 33$ month, In the mean time a man showed up at my front door and offered pest control service. I told him that I had one and I asked him is he from the same company and he said yes. And asked me to signe the contract to continue service, which I did so as he said he is from the same company. Then they charged me $49 for the month and is asking $49 for the remainder of the yearly contract. They are charging me $199 for a cancelation fee. Which they mis represented the truth and made me sign. This is wrong. I am an elderly, retired and a cancer patient. This is unethical.Hope somebody stop these people screwing others.
Business Response
Date: 10/30/2023
Dear ******,

We do apologize for any inconvenience this may have caused you. While we regret any inconvenience caused, we must adhere to the terms of the signed agreement. Your account is closed and you will no longer receive services. If you have any questions or concerns, call us at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Customer Answer
Date: 10/31/2023

Complaint: ********

I am rejecting this response because:My point is the person that knocked on my door and the person I talked to mis represented their company. When I asked them , they replied , they are from my original company” ****** **** *******” that I had contract with. Thus they got my signature on the contract. He did not have the Logo of the company on his cloths, he was wearing shorts and sleeveless T shirt and was on an electric two wheeler going up and down the street talking to residents. They wilfully misrepresented and dragged me into this scam. Hawks pests protection co is a Hocks. I need my cancellation fee $199 and another &49 they charged on my credit card that they did not render the service for the comming month. Account management lady abruptly disconnected my phone conversation. Never seen such a rude attitude. An apology and need my hard earned money back.

Sincerely,

****** ********
Business Response
Date: 10/31/2023
Dear *******,

We sincerely apologize for any inconvenience or frustration this may have caused you. Your account is now closed and will no longer receive services. If you would like to set up a payment plan please call into our billing department at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Initial Complaint
Date:10/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been trying to get in contact with someone from Hawx for a year. We signed a contact stating we would pay a set fee quarterly (12 month minimum) which was $109 quarterly. After the 12 months, they began charging us an increased rate monthly of $65 a month. In our contract it states the quarterly payments at the previous amount would continue after the 12 month period. This changed with no notice, and no one would speak to us about this. We have now tried cancelling service for serval months. After calling them, they transfer to someone who deals with cancellations, but after sitting on hold for 3 hours, no one ever answers the phone. We have tried multiple times by phone. I submitted an email request with our concerns and request for cancellation. They stated someone with cancellations would call us. We have not received a call, and they charged my credit card for another monthly payment, after multiple requests to stop service.
Business Response
Date: 10/30/2023
Dear ****,

We do apologize for any inconvenience this may have caused you. After reviewing your account it looks like you have fulfilled the agreement. We will be able to close your account. We will also be able to refund the payment made on October 28 for $64.29. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.

Thanks,
The Hawx Team
Initial Complaint
Date:10/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Continued to be billed after contract expired. No Service was provided after contract expired. I was approached by a teenager while I was working in my garage in July 2022 and convinced to sign a contract for pest control. After the contract expired, I received a notice that I owed them money for the next month (August 2023). Considering I hadn't agreed to any services after July 2023, and that I RECEIVED no services after the contract expired, I was under the impression that HAWX had no reason to continue to bill me. However, I continued to get monthly notices stating that I owed them money. I called to try to rectify this situation but was told I had to pay for monthly services despite the fact that I hadn't agreed to said services and no service was provided for these months outside of the contract. I demanded that these charges be dropped and told them I am no longer their customer. I continued to be billed. I called again in October as I received another notice that I was being billed and called again to specify that I haven't been a customer since our contract expired in August '23. I was told that the contract "automatically" renews unless their office receives written notice of cancellation, and that I owed them for service plus late fees. I once again informed them that I am not a customer of Hawx and asked why I am expected to pay them for unwanted service that they didn't provide. I have not received any intelligible response.
Business Response
Date: 10/30/2023
Dear ******,

We do apologize for any inconvenience this may have caused you. After you have fulfilled the agreement it continues as a month to month until you call in to make any changes to the service. You were scheduled for a General Pest Control service in July but had stopped paying so the appointment was never rescheduled. Services will not be provided if there is an outstanding balance. The monthly charges will keep accruing until you call in to make any changes to your account. All charges are valid. If you have any other questions or concerns please call our customer solutions department at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Initial Complaint
Date:10/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This all started with a door to door salesman who talked with my wife about pest control. I told him we dont have a pest problem and he said its mainly a preventative control then. He told us several times it was twenty dollars a month. He asked me for a credit card saying that they would bill the credit card $20 a month. He took a picture of the card and asked some other information. He asked me to sign on his electronic pad. I asked why and he said for the authorization to charge your card. The next day a guy showed up in an unmarked truck with no uniform of identification telling me he was filling in for the regular guy who was sick. He was at our house for about forty five minutes. Never came in and basically walked around knocking down spiderwebs from the eves around the house. Then he told me he was done. I asked what he had done and he said he add put the micro chips in the yard and around the house. The next day I noticed they had charged my credit card $69.95. I was concerned but we decided maybe they had charged for three months. The next month they charged me $69.95 again. I called them and said you havent done anything and it was supposed to be $20 a month. I got nowhere with the woman so I put a stop payment on my credit card. Then a man called me from ****. He offered the service for $39 a month. I said no. I want to cancel. He said if you cancel it will cost you $299 to cancel. I said no. He said we got it in your contract you signed. I said I never saw a contract and I certainly didnt sign one. He said yes you did and we got a copy. It will cost you $299 to cancel. I hung up. Now the Hawx Pest control and they keep billing me $69.95 a month. They have not done any pest control here. I am really angry about this. I also am afraid they will try to damage my excellent credit rating. I need your help. This company is dishonest and crooked.
Business Response
Date: 10/30/2023
Dear *******,

We do apologize for any inconvenience this may have caused you. Upon signing the agreement, you had received a copy of the service agreement in an email. It had been viewed multiple times. In the agreement it explains the monthly fee of $59.99, with a quarterly services. We bill monthly instead of a larger quarterly payment. And in the agreement it also explains the early termination fee of $199. We will be able to remove the outstanding balance of $124.98, from the first time you had called in on August 21st wanting to cancel. However we will need to charge the $199 early termination fee to close the account. Please call in to our customer solutions department at ************ to make any changes. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Customer Answer
Date: 11/02/2023

Complaint: 20791481

I am rejecting this response because:
I did not receive an email copy of the contract. I explained that the door to door salesman never mentioned a contract and he had it all on an electronic pad. He said signing was so they could have permission to charge you credit card. No. It was not viewed numerous times. That is untrue because it was never received. And. Explain the man coming in a plain truck, no uniform, never entering our house and and never spraying or putting down anything on the yard. No one has been back Your business never did anything for pest control, period.
I am not paying any cancellation fee. This is awful

Sincerely,

***************************
Business Response
Date: 11/03/2023
Dear *******,

We appreciate your understanding and patience as we work towards resolving this matter. According to our records, the service agreement was signed, and the three-day cancellation period has elapsed. As per the terms of the agreement, the contract is binding for 12 months. We have removed the outstating balance and added the early termination fee of $199. Your account is now closed. Please call into the billing department they will work with you on a payment plan for the early termination fee. You can reach us at **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Hawx Services, LLC is BBB Accredited.