Business Profile

Pest Control Services

Hawx Services, LLC

Headquarters

Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,866 total complaints in the last 3 years.
301 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/14/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May 2023 a Hawx Pest solicitor came to my house to sell me their services.
He showed me a list of what would be included and advised me it would be $79 per service.

They came to service my home, but did not complete spraying the yard for mosquitoes due to the fact it was raining. The tech said someone else would come back. Not only did no one else come back, but we were charged another $79 the following month in June.
I called Hawx to find out why I was charged and it was at this time I found out the cost for service was actually $79 per month for quarterly service.
This is not what was explained at that signing of the contract, which was done completely on his tablet with no paperwork provided, so, I wanted to cancel.

Hawx attempted to transfer my call for cancelation, but no one took my call. This happened twice. So, since they refused to resolve the issue I called my CC company and reported fraud and received a refund.

Now in Nov. '23 I
receive an invoice from Hawx attempting to collect on services never provided. When I called and explained what happened they informed me it would cost $199 to cancel because they could not believe whether I was telling the truth about the salesperson, and they threatened to hurt my credit if I did not pay. I called back to speak to a different account mgr to see if this was an isolated incident or company policy. The 2nd mgr told me he had no way to know if I was telling the truth and required the same $199 cancelation fee, so it seems fraud is the company's practice.

I told the 2nd mgr I read several reviews, after writing my own, and many of them told of the same exact fraudulent sales pitch with no paperwork. They too called and complained like me about the salesperson, so Hawx KNOWS their salespeople are lying, but still allows it and continues to hold the customer accountable for a contract that was created on fraudulent terms.
Legally, the contract should be null an void due to fraud and all charges forgiven.
Business Response
Date: 11/14/2023
Dear *********,

We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. We will work with you to lower your monthly payment or we can close out the account, but we will have to charge the early termination fee. Please call into our customer solutions department to help resolve this mater at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Customer Answer
Date: 11/15/2023

Complaint: ********

I am rejecting this response because:
Hawx pest did not spell my name correctly and my email has my name it. They only corrected it when I called to complain about the attempt to collect fraudulent charges. Hawx can review my phone call and see that their account mgr. had to make the correction. I am also attaching rhe invoice that clearly shows Hawx error in the spelling of my name.
So, therefore, I never received a copy of the contract for review.
At the signing of the contract the salesperson lied to me about the terms and only showed me on his tablet what he wanted me to see.
When I was informed of the terms of the contract when I called to complain about the charges, I immediately informed your staff that is not what I signed up for and wanted to cancel and you know the rest of the story.
So, once again, since Hawx pest salesperson entered this contact on fraudulent terms, the contract is null and void, and has no right to seek any payment nor a cancelation fee. Actually, Hawx should be charged criminally with contract fraud.

********* *****
Initial Complaint
Date:11/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hawx Pest Control came to our door this past summer selling basic pest control service. We told them we already use Mosquito *** and are happy with them. They asked us to give them a try. It would be a one time service and fee and if we liked it we could sign up to continue.So we paid them for that service and signed to approve it. They came out and did the treatment as agreed. We didnt find any difference from what we were already receiving and chose not to hire them to replace ****************Upon reviewing our credit card statement and receiving charge emails from them, we have found they are now charging us approx $75 per month. Since we didnt sign up for this we messaged them to be sure to cancel whatever they are doing and reimburse the amounts they have been charging pasted the initial agreed upon amount.This was declined by them saying we signed a 12 month agreement and would have to pay an additional $200 for it to stop. Apparently when I signed for the one treatment it was a trick and it was actually 12 months.I have since reviewed them and see that they have pulled this on many others.I want these fees stopped immediately.I should not be charged $200 to stop them.Im addition, I should be reimbursed the $75/mo for Sept., Oct., and Nov.
Business Response
Date: 11/14/2023
Dear Charity,

We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. You had also gone over this information in the welcome letter with the service professional on the initial visit. We can work with you on lowering the monthly price or we can close out the account, but we will need to charge the early termination fee. Please call into our customer solutions department for help to resolve this matter at **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control

Customer Answer
Date: 11/15/2023

Complaint: 20867288

I am rejecting this response because:
************* at my told very plainly stat s that this was a mine month trial. There was never mention of a 12 month contract as I would never have agreed to such terms. It was understood that this was a trial that I could choose to continue. Because I didnt my want to continue I did not respond to any further communications as I did not want to sign up. I was acting on the information I was provided.
It is in no way acceptable that you would charge me a cancellation fee as this was a deceptive practice (as is confirmed by many others who have filed the exact same complaint against you).
Please do the right thing as a business. Stop tricking people and do as requested.
Sincerely,

***************************
Business Response
Date: 11/17/2023
Dear Charity,

We do apologize for any inconvenience this may have caused you. We need to adhere to the sign agreement and the signed welcome letter. As of right now we will close the account and add the early termination fee. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team
Customer Answer
Date: 11/20/2023

Complaint: 20867288

I am rejecting this response because:
It is unacceptable in every way to come to someones door - offer a reduced trial fee - trick them into signing that one agreement then later declaring that its actually a 12 month contact then to have the nerve to charge $200 to make it all stop. This has been an Absolutley nightmare. You are all a bait and switch company. It will be notified to our HOA to run if they see a rep from Hawx coming because you will be lying to them.
I am requesting that you immediately remove/reimburse the $200 cancelation fee that just appeared on my credit card.
Sincerely,

***************************
Business Response
Date: 11/21/2023
Dear Charity,

We do apologize for any inconvenience this may have caused you. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed on August 14th. In the agreement it explains both the monthly fee and the early termination fee. We also see that during your **************** *********** Professional went over the Welcome Letter with you as well, and that was signed. You agreed to pay the early termination fee when signing the Service Agreement. The payments made will not be refunded, as the amount that was paid covers the cost of the one service. If you have any other questions or concerns please give us a call at ************.

Thanks,
The Hawx Team
Initial Complaint
Date:11/13/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Charged for doing no service. After cancelling service.
Business Response
Date: 11/14/2023
Dear ****,

We do apologize for the confusion. We can not pre-schedule account closures. You were told to call in after the service to close the account. Your account was billed then you had called in to close. The charge is valid. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.

Thank you,
The Hawx Team

Customer Answer
Date: 11/15/2023

Complaint: 20862992

I am rejecting this response because:
I called the same day the 13th to cancel service for th 2nd time the same day the charge was made on my credit card for doing absolutely nothing for the charge. Absolutely unacceptable!!!!!!!!!!!!!!!!!!!!!!!!!!!
The only reason the service was reinstated in the first place was because they charged me 3 months in a row and did nothing then when I cancelled the service with nobody coming out for 3 Months.
They told me I had to reinstate the service to get them to come back out and do the service which should have been done in the first place.
I am now convinced this is a SCAM to get another charge for doing nothing.
I would never use this service ever again.
I would never recommend this service to anyone. ************* sucks!!!!!

Sincerely,

*******************************
Business Response
Date: 11/17/2023
Dear *******,

We do apologize for any inconvenience or frustration this may have caused you. After reviewing your account it looks like your appointment was on a Friday. And you would not have been able to call in to cancel before the next recurring payment would have been charged so we will be able to refund the payment made on November 13. Please keep in mind it could take five to seven business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team
Customer Answer
Date: 11/20/2023

Complaint: 20862992

I am rejecting this response because:
Hawk Pest Control came out on Friday The 10th. Did the exterior but not the interior. I was trying to cordinate with them a time to come back out which would have been the following week which was past November 13th.
Then I get charged again for doing nothing.
Then I call to get a refund for the new charge. Then they don't want to do a refund for work they never performed on the new charge.
What a scam!!!!!!!!!!

Sincerely,

*******************************
Business Response
Date: 11/21/2023
Dear ****,

We do apologize for any inconvenience or frustration this may have caused you. After reviewing your account it looks like your account was closed on 11/13/2023 and will no longer receive charges or services. We are more than happy to set up a warranty service to treat the Interior of your home if you are still needing that treated. We can also see you were refunded on 11/17/2023, Please allow **** business days to see that reflected back into your account. If you have any other questions or concerns please give us a call ************.

Thanks,

The Hawx Team
Customer Answer
Date: 11/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:11/13/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 08/06/2023, I received an email notification from Hawx Pest Control about a price increase to my account. I contacted them on 08/11/2023 requesting to cancel my account due to the price increase notification and was told that I could not cancel because my account was already auto charged for the month of August. I was told my account is automatically billed on the 10th of every month. I was told in order to cancel my account, I would have to pay the charge first before I can cancel that account. This made no sense to me to make a payment for services that I will not be getting just to get the account closed.

I went back and reviewed my contract and it stated that upon being notified, I can send cancellation request within 15 days of I myself being notified of any price increase. I mailed a letter and received cancellation confirmation email on 08/16/2023 that I will no longer be receiving service from them. I thought nothing of it at the time after that until I kept getting emails informing payment due with additional fees being added on. I contacted company on 11/03/2023 to get this account resolved and closed out with no luck as I was still being told that payment is required with no service. The person I spoke to even told me that the best they can do for me is give me a reduce price of $86 and some change in order to close the account. I could not even afford to pay for the reduce amount offered and told them I would have to call back at another time to figure out how to get this resolved. A week later (11/08/2023), I noticed that now I’m being charged late fees for an account I had requested to be closed 3 months ago.

I tried to end this cordially with option if I ever needed to go back once my situation got better, but now I am seeing this company is not doing anything to really help. Any assistance that you can provide would be greatly appreciated. Thank you for your time.
Business Response
Date: 11/13/2023
Dear ********,

We do apologize for any inconvenience this may have caused you. After reviewing your account we will be able to remove the outstanding balance. Your account is now closed with a zero balance. If you have any other questions or concerns please give us a call at ###-###-####.

Thank you,
The Hawx Team
Customer Answer
Date: 11/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you all involved for your assistance and understanding in getting this resolved. I greatly appreciate it.

Sincerely,

******** *******
Initial Complaint
Date:11/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for Hawx Pest control, I was told they would spray my front yard, back yard and take care of any problems I have with pests. The first month they showed up they did a great job. The second time they showed up a team member did not go into the back yard; I had a bee's nest i ask them to remove and they didn't. When i called back to the business they left me on hold for at least an hour, once I finally was able to talk to someone, they said they would resend a team member out again to re-do the job. When the new team member came out, he also did not go into the back yard and did a horrible job with spraying the property, after that time i called to speak to someone to cancel and they are refusing to cancel their servicers. they are doing horrible quality work and never pick up the phone and when they do i am on the phone at least a hour just to be able to speak to someone. all i want is their services to be cancelled and a refund from the last 3 months. thank you for your time
Business Response
Date: 11/13/2023
Dear *****,

We do apologize for any inconvenience this may have caused you. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. You had also reviewed the the welcome letter with the service professional that goes over all the terms of the 12 month agreement. We will be able to close your account, but we will need to charge the the early termination fee as outlined in the agreement. If you would like to proceed with the cancellation please call into the customer solutions department at **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Initial Complaint
Date:11/10/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For my first 2 appointments with this company nobody ever showed up. Both time I had to spend 20+ minutes calling to reschedule, and then schedule another day at home since I needed to be here for the service.

The 2nd time I just tried canceling because I couldn't keep doing this. When I tried cancelling for their lack of service, instead of refunding me the $165 I already paid for this appointment, they wanted to charge an additional $199 to cancel. So I had them come do one final service so I could at least get that service that I paid for completed.

I debated giving them one more chance, but after about a week I decided it's best to still cancel. By this point I had a $55 balance in my account. Again, instead of refunding this $55, they charged me $199 to cancel. I still went ahead with it because I wanted to be done with this company. They fail to provide service because they have you locked in with a contract and know there's nothing you can do about it. They also have no right to retain a balance that I had in the account.

In total I paid $529 for 2 pest services. It was a horrible experience.
Business Response
Date: 11/13/2023
Dear *******,

We do apologize for any inconvenience this may have caused you. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. You had also gone over the same information about the 12 month agreement with the service professional in the welcome letter on the initial service appointment. We will be able to refund $55 for the payment made in October. Please keep in mind it could take five to seven business days to reach your account. All other charges are valid. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.

Thanks,
The Hawx Team
Customer Answer
Date: 11/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I'm still believe this was a poor company to work with, but they did refund the $55 balance I had in my account. I think this is the best I can hope for from them.

Sincerely,

******* ******
Initial Complaint
Date:11/09/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a service agreement with Hawx in June of this year. They did the initial service in June and a warranty service in July. Since then I have not received any service, however they kept taking my payments. Per the contract I should have my house serviced quarterly, my next service should have been September. Per the contract if Hawx fails to provide service I can terminate without paying a fee. I requested termination with the company. The lady I spoke with would not terminate the contract unless I paid the fee. She also refused my request to speak with her manager.
Business Response
Date: 11/10/2023
Dear *******,

We do apologize for any inconvenience this may have caused you. We have refunded the payment made in September for the missed appointment and you also have a credit that will cover Decembers payment. We have scheduled you for November 16 for your General Pest service. If you have any other questions or concerns please give us a call at ###-###-####.

Thank you,
The Hawx Team

Customer Answer
Date: 11/13/2023

Complaint: ********

I am rejecting this response because: they did not meet my request. I request cancellation, with the cancellation fee waved for breach of contract. Per the contract, if the company fails to provide service I can terminate. The company failed to provide service in September.

Sincerely,

******* *******
Business Response
Date: 11/15/2023
Dear *******,

We do apologize for any inconvenience this may have caused you. After reviewing your account. We will be able to close your account with no additional fees. No other refunds will be given as the payments made will cover the cost of the early termination fee. Your account is now closed with a zero balance. If you have any other questions or concerns please give us a call ###-###-####.

Thanks,
The Hawx Team

Customer Answer
Date: 11/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:11/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was not told the spray was harmful to toads. I live on a farm and liked to have toads as they eat bugs. Then when they told me that I said I wanted to cancel their services. They provided me with 1 treatment for bees only. I paid the $50. Then they took $50 more out of my credit card with no service. Now I paid them $199 to get out of their contract. I feel that they failed to give me the correct information in the first place.
Business Response
Date: 11/10/2023
Dear ******,

We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. You had signed up for the General Pest Control services. The services is quarterly we do offer warranty services any time in between the quarterly service if ******** issues arises. We bill monthly instead of a larger quarterly payment. Since you did not fulfill the 12 month agreement we charge an early termination fee. If you have any other questions or concerns please give us a call at ************.

Thank you,
The Hawx Team
Initial Complaint
Date:11/08/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has scammed many from reviews. Knocking on does with no soliciting signs. Pressured to sign up for pest control with all types of guarantees. Service never was provided. Company pulled $65.00 from account monthly. Card was removed from the account to stop fees. Representative showed up to for to collect payment. False advertisement, not providing a service at all, now charging a $200 cancellation fee for services promised but never given. Calls my phone several times a day, and sends several text a day.
Business Response
Date: 11/09/2023
Dear *******,

We do apologize for any inconvenience this may have caused you. We had provided services on May 29 and then again on August 17. We offer warranty services at any time. We just ask that you call in to schedule a time that would best work for you. On the initial visit on May 29 you had gone over the welcome letter with the services professional. The welcome letter goes over the monthly fee, warranty services and the early termination fee. All charges are valid. If you have any other questions or concerns you can reach us at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Initial Complaint
Date:11/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Originally hired this company for pest control. I agreed with he pest control sales rep that I did not want reoccurring services and I only wanted them to provide the service for 3 months. On the second month they sent me a bill claiming they had completed the service again however, I have cameras at my house and no one actually came. I then called the sales rep and told him to cancel the services. Fast forward over a year later, and I see that they just charged me over $900 to my account. The statement shows that they continued to bill my account after I had told their sales rep to cancel. Then they charged be $400 in cancelation charges on top of everything else almost 6 months after I had originally told them to cancel. Even after they cancelation they continued to claim charges.
Business Response
Date: 11/08/2023
Dear ****,

We do apologize for any inconvenience this may have caused you. You had signed up for the General Pest control service and the Outdoor service. These are two different services, both are a 12 month agreement. We do monthly billing instead of a larger quarterly payment. You had service on July 5th and never paid for that service. So the recurring monthly payments added up until December 2022 when you had cancelled the services. Since your services were cancelled before the agreement was completed you were charged for the early termination fee for both service's. No payments were ever paid until November 7,2023 were your bill was paid in full. If you have any other questions please call us at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control

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