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Business Profile

Pest Control Services

Hawx Services, LLC

Headquarters

Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hawx Services, LLC has 19 locations, listed below.

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    Customer Complaints Summary

    • 1,865 total complaints in the last 3 years.
    • 301 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used this company's services for quite some time. A couple of years ago they moved from a quarter payment process to a monthly payment process. Service was provided quarterly. I did not want the monthly payments but was told it was required. I have paid for all services so far delivered. I asked for the account to be canceled after my last service. However, I continue to get emails and letters stating I owe them money. My account online shows that all services have been paid for and I do not owe them money for anything delivered. I called them again to tell them I did not want to continue services with them. They claim I have to pay for the months owed - even though the service was not delivered - and I can't cancel if I owe them money for services (even though not delivered). I have no intention of sending them money. Now they are adding late fees to services which were not delivered and I do not want.

      Business Response

      Date: 11/24/2023

      Dear ********,

      We do apologize for any inconvenience this may have caused you. After reviewing your account it looks like you have fulfilled the agreement and we removed the full past due balance. We have closed your account and you will no longer be receiving services.  If you have any other questions or concerns please give us a call ###-###-####.

      Thank you,
      The Hawx Team
    • Initial Complaint

      Date:11/20/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - 6/7/2023: I signed up for mosquito treatments to be provided monthly through September. I initially declined the $249 up front and $79/treatment price. They offered a discount of $199 off the first treatment, making it $50. I accepted the services with that discount. The first treatment was provided right away.
      - 7/20/2023: I emailed customer service to see when our July treatment was scheduled (would have thought I would have heard something).They replied with a date of 7/26.
      - 7/26/2023: No one showed up to do the treatment. I emailed again. They replied that the appointment had been canceled but offered no reason. They offered a new date of 7/29 but that did not work for me due to an outdoor event at my house.
      - 7/31/2023: Five days without any response, and two days after the date they had offered me, I received an email with an apology and request for my home address. I provided it and they scheduled for 8/4, completely missing the month of July.
      - 8/4/2023: No one showed up no one called or emailed to reschedule. At that point I let it go. I no longer wanted to do business with Hawx and they weren't showing up anyway.
      - 9/13/2023: A technician showed up unannounced and provided a mosquito treatment. I was charged $79. I emailed and directed Hawx to cancel my account. They replied that they received my cancelation request and said someone would call me about any remaining fees. No one called, not a surprise, but I didn't expect there would be any fees.
      - 11/16/2023: I received a charge of $199 from Hawx for an early termination fee. Multiple emails and calls later and they have refused to refund this bogus ETF. The contract clearly states one reason for termination is if Hawx does not provide services. After nearly an hour on the phone I was offered a refund of half the ETF and a coupon in the amount of the other half to use on my next service visit. A coupon is worthless if they don't show up for service. I requested a full refund but they refused.

      Business Response

      Date: 11/21/2023

      Dear ****,

      After looking at your account, it looks like one of our account specialists was able to assist you today 11/20/2023. If you have any further questions or concerns, please call us at ###-###-####. Our office is open Monday through Friday from 8 AM to 5 PM. We hope you have a great day!

      Thanks,
      The Hawx Team

      Customer Answer

      Date: 11/22/2023



      Complaint: ********



      I am rejecting this response because: I spoke to three different people over two days time and I still do not have a full refund. The best they would do is refund half of the $199 early termination fee and offer me a "coupon" for the other half that I would then need to use to pay for additional services in the spring. I do not see any value in a coupon for additional services because I have no faith that they will show up to perform the services. I am not interested in doing business with Hawx as I consider them to be unethical. Charging people an early termination fee for canceling an agreement that Hawx themselves did not fulfill (missed two months of service) is highly unethical. That opinion will not change. If I am refunded the entire $199, I will end my complaints here.



      Sincerely,



      **** ******

      Business Response

      Date: 11/24/2023

      Dear ****,

      We do apologize for any inconvenience this may have caused you. After reviewing your account further it looks like we will be able to refund you the $100.00. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.

      Thanks,
      The Hawx Team

      Customer Answer

      Date: 11/27/2023



      Complaint: ********



      I am rejecting this response because:

      I was charged and early termination fee of $199 for canceling a contract for services that Hawx did not fulfill. A refund of $100 is not an equitable solution. I expect a refund of the full $199 and will not accept anything less.



      Sincerely,



      **** ******

      Business Response

      Date: 11/27/2023

      Dear ****,

      We do apologize for any inconvenience or frustration this may have caused you. You have been refunded the full early termination fee.  It may be received in two separate refunds, please keep in mind it could take seven to ten business days to reach your account. If you have any other questions or concerns please give us a call ###-###-####.

      Thank you,
      The Hawx Team
    • Initial Complaint

      Date:11/19/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June a young man in his 20's pulled up on a people mover vehicle which caught my attention. The young man was very personable, as far as professional salesmen go - this guy had it all! Anyway, we talked about pest control, I told him I did have a problem with ants and crickets and before I knew it a plan and a payment was supposedly agreed to - this guy was slick and and without thinking, I signed their contract. I did have some reservations, for one thing, I keep my backyard chained and padlocked and when the guy said it was no big deal, it just didn't seem right. How would I know if they sprayed? The guy said that they leave a tag on the door but I was still a little skeptical. The next day, a guy did show up to spray the inside. He also laid paper traps which looked like some kind of no-kill mousetraps with sticky tape on the inside - I wondered about that too since I had signed up for ants and crickets and have never had a rodent problem. It was raining that day so he couldn't spray the yard but said he would come back - of course he never did, nor did I see the salesman in our neighborhood again. Now, the contract I remember agreeing to was that I would pay $79.00 a month for 3 months. I could re-new it if I wanted to. He mentioned that a cancelation fee would be $199.00 but the contract would only be for 3 months. By August and I hadn't seen ******** control and started to realize something was wrong. In September, I aquired a pet and tried contacting them to ask if what was sprayed or the paper traps the guy left were harmful to pets - still no reply. After that I tried e-mailing them and calling their 800 number. I was fed up and now knew I had been ripped off. They were (and still are) taking $79.00 out of my account.

      Business Response

      Date: 11/20/2023

      Dear ****,

      Thank you for bringing your concerns to our attention. We have carefully reviewed your account and the signed agreement, and we understand your frustration regarding the recent charges. We apologize if there was any miscommunication or difficulty in reaching our company. As outlined in the service agreement, our terms and conditions, including the monthly payment structure and cancellation policy, were clearly communicated. While we regret any inconvenience caused, we must adhere to the terms that were agreed upon. Regarding the billing discrepancies, we have verified that the charges on your account align with the terms outlined in the agreement.  If you have any other questions or concerns please give us a call ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT). We appreciate your understanding and patience as we work towards resolving this matter to your satisfaction.

      Sincerely,
      The Hawx Team
    • Initial Complaint

      Date:11/19/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In june 2023 a Hawx Pest control was contacted by me. After discussing what services I wanted was told a price and scheduled for service. Never received a contract. They came to service my home, but did not complete spraying the areas discussed on phone. Tech said they dont do that. Called 6 weeks later for ants and they came out charged me again, which recalls for any issues or problems calls out for issues should have been covered in the quarterly, free of charge. I called Hawx to find out why I was charged for reapplying and asked when they were going to come again, way past my quarterly. This is when they sent me a contract to sign. I said I no longer want their services. They didnt provide what was promised from the start and charged my card over and over again. I talked to a manager and explained all of the issues. He said I would need to pay a cancellation fee and sent me a contract to sign. I am not signing a contract at this point. You didnt ever provide the services agreed upon by phone. The manager told me the sales team is located somewhere else and they really dont know what the techs do. So, since they refused to resolve the issue I called my CC company and reported fraud. Now in Nov. '23 I receive an invoice from Hawx attempting to collect on services never provided. Repeated phone calls, emails, etc. I see many on here have complained about the same things. I see a pattern of a poorly run business. Hawx KNOWS their salespeople are lying, I would avoid them.

      Business Response

      Date: 11/20/2023

      Dear *******,

      We sincerely apologize for any inconvenience or frustration this may have caused you.  After reviewing your account, it looks as if the charge(s) on your account are a result of the dispute with your bank. Unfortunately, these are valid charges and we will not be able to remove them. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.

      Sincerely,
      The Hawx Team
    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We completed a new build. Our lender required a termite inspection. I contacted this company to provide the inspection and also added pet control services. I explained on the phone several times that I NEEDED a termite inspection and we can do the pest control later. One guy shows up Thurs. (10.26.23) morning, to do the pest control, but no one for the termite inspection. I explained to the gentleman that we needed the inspection in order to close on our house the next day. (10.27.23) He reach out to his manager and I was told someone would call me Friday morning. By Friday afternoon, I hear nothing, I reach out and was told that no one was available until the following week. We were forced to delay our closing 3 days, over the weekend. Which incurred additional interest with our bank. I found another company that could come out Monday (10.30.23). I received a call, later Monday morning and was told that someone from Hawx could come out later that afternoon, which was too late. Just now, someone from Hawx came out to spray, never received a phone call to tell me. They just showed up. The communication from this company is HORRIBLE. My husband and I work from home and can't have people just showing up, expecting to come inside and treat for pests. I contacted **** and explained that due to their non communication for the individual NOT showing up to do my termite inspection, I incurred $$$ in additional fees and that they yet again, did not communicate someone was coming out to spray. I feel that they did not provide the service I signed up for and the lack of communication was reason to cancel my service. I have been with them for only 3 weeks and now they want to charge me $199.00 to cancel my service. I don't feel I should have to pay that, since they failed to provide the service I wanted and I incurred additional fees. I asked to speak to a supervisor and the individual said there was no one I could speak to.

      Business Response

      Date: 11/20/2023

      Dear ******** & *****,

      Thank you for bringing your concerns to our attention. We have carefully reviewed your account and the signed agreement(s). As outlined in the service agreement(s), our terms and conditions, including the monthly payment structure and cancellation policy, were clearly communicated. While we regret any inconvenience caused, we must adhere to the terms that were agreed upon. According to our records, the service agreement(s) were signed, and the three-day cancellation period has elapsed. As per the terms of the agreement(s), the contract is binding for 12 months.
      However, we acknowledge the concerns and would like to offer our assistance. Should you wish to proceed with the cancellation process, an early termination fee of $199.00 will apply, as specified in the agreement(s). To ensure a smooth resolution, one of our dedicated Hawx Account Specialists will be reaching out to you shortly. If we are unable to contact you, we will proceed with canceling your account and charging any applicable early termination fees.
      If you prefer to contact us directly, please feel free to call our office at **************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
      We appreciate your understanding and patience as we work towards resolving this matter to your satisfaction.

      Sincerely,
      The Hawx Team

      Customer Answer

      Date: 11/21/2023

       
      Complaint: 20886527

      I am rejecting this response because: We hired them on Monday, to do a termite inspection on Thursday. The pest guy came Thursday and said he had no idea about a termite inspection. He called his boss and someone was supposed to be in touch with me. I called the next day, Friday, after hearing nothing from HAWX. We were scheduled to close that afternoon. They told me that they did not have anyone who could come out until the following week. The following Monday, I called HAWX again and they were booked and would see if they could get someone there that afternoon. We were scheduled to close at 2pm and we HAD to get the inspection paperwork to our lender before noon. I finally had to go with another company, who came out immediately at 9am. I then received a call from HAWX after 11 and said they would come out that afternoon. It was too late. Delaying our closing because of THEIR failure to communicate with us (we would have hired someone else if we had known) cost us $1,455 in additional closing fees. I called and requested to speak to a supervisor and the woman said there was no supervisor to speak to. She was the account manager. I asked to be directed to someone higher than her and leave a message if she had to. STILL , no one has called us back. To ONLY Offer 3 days to cancel is rip off, especially when they schedule out and if they don't show, too late too sad, missed the deadline. 

      Sincerely,

      ***************************

      Business Response

      Date: 11/21/2023

      Dear ********,

      Thank you for bringing your concerns to our attention. We have carefully reviewed your account and the signed agreement(s), and we understand your frustration. We apologize if there was any miscommunication or difficulty in reaching our company. As outlined in the service agreement(s), our terms and conditions, including the monthly payment structure and cancellation policy, were clearly communicated in both agreement(s) and in the Welcome Letter. While we regret any inconvenience caused, we must adhere to the terms that were agreed upon. To rectify the situation we will close out the account with only one of the Early Termination Fees, which would be $199.00. Please let us know if you would like us to close the account or leave it active and to continue services.  Once again, we apologize for any inconvenience caused, and we appreciate your patience throughout this process. Thank you for your understanding and for giving us the opportunity to address this matter.
      Sincerely,
      The Hawx Team
    • Initial Complaint

      Date:11/16/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A door to door rep knocked on my door to offer service at 99 dollars. I politely declined. He then offered at 75 dollars. I declined again. Finally he said thaa the company would do a one time service for 45 dollars to see if I like it. I finally gave in and allowed the service. I called to say I was not satisfied. And that I wouldn’t need the service. And that I moved. They said it was nothing needed to be done. I then got emailed a bill 1 month later. I called in and they said it’s just a bill and I would need to pay it to continue service. I told them I moved and they needed to update my address. The refused until a bill had been paid so I told them not to worry about it. Two more months pass and they call and say they are on the way to my new address to service it if I could go ahead and pay the bill. I told them I didn’t make an appointment and they need to stop. Now today, I get a bill for 350$ with an early cancellation fee. I call in and complain about the guy basically tricking me into being under contract and they again say nothing they can do. They use false and unethical sales practices to trick customers. My sales rep was jimmy t but I’m sure they all do this. I’m very upset and I would like them to a- stop harassing me b-remove the bill that I don’t owe.

      Business Response

      Date: 11/17/2023

      Dear ******,

      We do apologize for any inconvenience this may have caused you. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. You had messaged in about asking how to change your address and also asked to set up an appointment on August 25th. Our representative had let you know that your payment would need to be paid in order to receive a service. You did not pay your month bill and we did not hear anything about you wanting to close your account until November 4th.  All charges are valid. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ###-###-####.

      Thank you,
      The Hawx Team

      Customer Answer

      Date: 11/17/2023



      Complaint: ********



      I am rejecting this response because: all charges are not valid. How would I know to cancel something that is t supposed to be recurring. You all train the rep to tell people that in order to get a ONE TIME service they need to open the email and accept. It does not say in the email that I am under contract. You all are liars. You won’t get any form of payment for coming and half doing a service that I didn’t want in the first place. And you know it was supposed to be a one time payment because initially the guy said it was $90 and he reduced it all the way to $45 for a trial. That’s how you trick people. 



      Sincerely,



      ****** *****

      Business Response

      Date: 11/17/2023

      Dear ******,

      We do apologize for the confusion. It shows in the agreement the recurring monthly payments and when the services should take place. Please reach out to the billing department they will work with you on a payment plan for the outstanding balance. You can reach us at  ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

      Thank you,
      Hawx Pest Control

    • Initial Complaint

      Date:11/16/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July of 2023, a door to door salesman came to the house. He offered pest control, and, as we were having an ant and flea problem, I agreed to service. Since the initial service (which had little impact on the issue), the only contact from the company has been through automatic bill pay. I have received zero notice of a second treatment (we are now well into the second quarter of the contract), and a lawn full of ant beds. This experience has been frustrating, and a waste of money.

      Business Response

      Date: 11/17/2023

      Dear *****,

      We sincerely apologize for any inconvenience or frustration this may have caused you. We can give you a credit for your next month payment and get someone out there as soon as possible. Or we can close your account without adding the fee but no refunds will be given as the payments made will cover the early termination fee.  Should you wish to proceed with the cancellation process please give us a call ************.

      Thanks,
      The Hawx Team
    • Initial Complaint

      Date:11/16/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a contract with Hawx Pest Control. They have been charging my account, but only serviced *********** time. I work from home so I know they are not coming. 8/30/23 - $49.99 7/31/23 - $49.99 6/30/23-$49.99 5/30/23-$49.99 5/1/23-$79.00 Hawx committed to provide me a monthly service. They are trying to collect money. I cancelled the card they were charging. They are not providing service and are sending me texts daily to pay.

      Business Response

      Date: 11/17/2023

      Dear ******,

      We do apologize for any inconvenience this may have caused you. We did have you scheduled in September and then we had to cancel the appointment.  And it was our fault you were not rescheduled. We have removed the outstanding balance.  Your account is closed with a zero balance and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.

      Thank you,
      The Hawx Team

    • Initial Complaint

      Date:11/14/2023

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the end of May 2023, I had a solicitor knock on my front door trying to push his pest control business. I explained to him that I had just contracted with another pest company. He told me they had an outdoor option for mosquito control. I said well I guess that would work but I would only need it for the summer. The company representative agreed to that. I paid $86.59 for the first spray on 5/23/23. They skipped the whole month of June, and then popped back up on July 8th in which I paid $86.60 for the service they provided. Then they showed up on August 11th for which I paid $86.60 for the service they provided. At this time, as per my agreement to utilize their service for the summer months only, I sent an email on 8/15/23 to [email protected] requesting a cancellation of services as my agreement was complete. However they showed up without anyone home and serviced my home, where I again paid $86.60 for the service. This time when the tech texted me saying service was done, I responded to him that I had cancelled my services in writing via email and that I would not pay for services if they came out again. They actually came to my house in October, but this time I was home and again told them I had cancelled. Today Nov. 14th I receive an email that they have closed my account per my request and are charging me an early termination fee. Then I received a second email where they charged the card on file for $199 for that fee. The office for both the main location and the local one close at 5 pm and do not accept voicemail messages. This is absurd.

      Business Response

      Date: 11/15/2023

      Dear *********,

      We do apologize for any inconvenience this may have caused you. You had signed up for the Outdoor service. It is a seasonal service but it still is a 12 month contract. You have been charged the early termination fee because you had canceled the service before the end of the agreement. We will work with you to resolve this, we just ask that you call in to our customer solutions team. You can reach us at  ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

      Thank you,
      Hawx Pest Control

      Customer Answer

      Date: 11/20/2023



      Complaint: ********



      I am rejecting this response because:  I reached out via the phone number on the response to address the issue, and basically they said the mosquito service I signed up for is under their outdoor service.  They said the service is a 12 month contract in which it was noted they would only service during the months April - October, which again is sketchy because I signed up in May for summer months only so why in the world would April even be on there?  They stand firm that the contract was made for 12 months, and that there is not much they can do about the $199 broken contract fee because I closed the account.  The company contact I spoke to did try to offer some ridiculous resolution like re-opening the account, being on an as call basis, etc., but I clearly stated that this whole experience has been dishonest, and I absolutely do not want to be in any type of contract with them.  They did say they would communicate with the sales rep, but they are definitely not going to refund their broken contract fee.



      Sincerely,



      ********* ********
    • Initial Complaint

      Date:11/14/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed up with this company and was told that we would be getting monthly service, the company sent someone out once in the month that we signed up. In October I called the company and complained that no one has been out since the initial visit, I was told someone would be out October 5, 2023 and no one showed up, I was charged a cancellation fee in the amount of $199 when I called to inquire about the fee I was told that a representative came out on October 28, 2023 and the representative was told we no longer wanted the service, this was inaccurate because we where not home that day we spent the weekend in San Diego. We were also told that In Order to be refunded the cancellation fee we would need to reopen the account and start a new contract.

      Business Response

      Date: 11/15/2023

      Dear ******,

       We do apologize for any inconvenience this may have caused you. A customer solution representative will be able to work with you on getting this resolved. Please give us a call at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

      Thank you,
      Hawx Pest Control

      Customer Answer

      Date: 11/15/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ********

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