Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 280 Customer Reviews
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Review fromKeith F
Date: 04/24/2023
5 starsOur Techs ******************* and ******************* did a very professional job on my new home and very transparent service.Thank you ***!
Fox Pest Control HQ
Date: 05/01/2023
*****, we are happy that your service with **** and ***** went well! They work great together to provide you with the best experience. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromGreg H
Date: 04/24/2023
5 starsI am a long standing customer of ********************** and Lexus is **************. She is always educating me on what she sees at our house and how to get rid of the pests that we are seeing. She always is pleasant and willing to explain the issue and what she will do to alleviate it.Fox Pest Control HQ
Date: 05/01/2023
****, thank you for your positive review. Communication is key to a successful service. ***** takes the time to make sure her customers are happy!Sincerely,************************ Relations TeamReview fromMichelle W
Date: 04/17/2023
5 stars***** is our sales rep and he helped work out a good deal for ** and included a military discount. He scheduled service the day we signed up and the techs were over within a couple hours. Our techs were Jhoquon and *****. They were professional, informative, and worked in a timely manner. They wore shoe covers for inside the house (important with crawling babies) and meticulously got all the floorboards. When treating the outside, they took care of some critters that were already present in our porch. They worked hard and efficiently! We are happy to have them do our quarterly service!Fox Pest Control HQ
Date: 04/19/2023
********, thank you for sharing your experience with us. We are happy that your service went well. Our team is dedicated to providing you with the best service. We are excited to have you in the Fox family. Please reach out if you need anything before your next service. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromEpie B
Date: 04/11/2023
1 starThe contracts are not there to help a customer obviously. So stay a customer. You better not have any issues or discrepancy with this company, cause you are out of luck. If you cancel you will be charged for another month. If you cancel and refuse service you lost 3 months paid and another month (for cancellation processing) and the contracted 150 for terminating early. Thats almost 350 to leave them. I hate how big companies act like they are there for you but s**** you when you dont want them.Fox Pest Control HQ
Date: 04/13/2023
Hi Epie, we are sorry that you had a negative experience when cancelling your service. When a customer commits to a ******** contract, they receive a significant discount. We do our best to clearly explain the early termination process and fees in our Service Agreements. We also do all that we can to address any issues and dissatisfaction that are causing a customer to want to cancel in the first place. We are sorry we were not better able to help you. Your account has been closed as requested, but if you need any future assistance, please feel welcome to call our office.Sincerely, ******************* Relations TeamReview fromJill G
Date: 03/30/2023
5 stars******, is a professional who always has a pleasant word and a smile. I schedule my appointments and specifically ask for ******. I know that he will be thorough and the work will be complete.Living in a condo that has an very odd physical layout, results in a not so clear-cut treatment path for ******. He is meticulous and never skips a beat and I know I am well protected from pests!Thank you ****** for your continued efforts on my behalf. They are ALWAYS appreciated.Fox Pest Control HQ
Date: 04/06/2023
That is great to hear, ****! ****** goes above and beyond for his customers. We are lucky to have him on our team. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromVincent M
Date: 03/29/2023
5 stars***** welcome me with such great vibe and awesome customer service! She performed her diligence of work and explained everything that needed to be done. Our tech was very polite and professional on getting the job done. Overall, i recommend this company!Fox Pest Control HQ
Date: 04/06/2023
Thanks, *******! We are happy that your service went well. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromPam G
Date: 03/19/2023
5 starsI have used Fox Pest Control for a few years now and am happy! They are reasonably priced, and be aware you can negotiate a little bit. I like that they let you know when they are coming, and my technician, *******************, is so polite and hardworking. We have a lot of cockroach bugs - for some reason in our neighborhood- always trying to get in and I find dead big ones all the time around the doors because of the pest control working. I originally hired them about **** ants, they were so bad outside.. crawling in and on the foundation. They were really embedded and it took 6 months. ***** addressed this specifically every time.Fox Pest Control HQ
Date: 03/20/2023
***, we are happy to hear that you have been pleased. You are in great hands with *****! He is thorough and experienced. He knows how to handle ******** situation! Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromGinger J
Date: 03/16/2023
5 starsFox Pest Control leaves me with a pest-free home AND peace of mind which is priceless! The technician couldn't be more friendly and kind (to me and my dog). She is also extremely professional.Fox Pest Control HQ
Date: 03/20/2023
******, thank you for sharing your review with us! We are lucky to have the best technicians and customers. We are happy that you have been pleased. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromKathy E.
Date: 03/10/2023
5 stars***** came to perform my quarterly spray & replace my bug strips. She explained very thoroughly exactly what she would be doing & how long it should take. After she was done, she explained everything she had done & even left me extra bug strips. Very professional & polite. I have never had any problems with this ************** got rid of my ant problem. I recommend this company!Fox Pest Control HQ
Date: 03/15/2023
We are happy to hear that, *****! Lexus is thorough and professional. She goes the extra mile for her customers. Thank you for sharing your review!Sincerely,************************ Relations TeamReview fromAnthony J
Date: 03/04/2023
1 starMy wife signed us up for fox pest control service through a door to door salesman who was very pushy. An appointment was scheduled for a technician to come spray our home and lay out two traps and set a few ant baits. When they finished the work I signed off on it and paid them a little over 300 dollars. What we didn't know was somehow we signed up for a two-year subscription to their services. I would of never signed up for this service. I was happy paying them to come one time per year. What I did next was cancel my debit card so that they would not have to charge me 65 dollars per month. What I didn't know was in order to cancel the service I would have to pay 150 dollars. When I called customer service they were rude and showed no empathy. They kept to the fox script and kept referring to the contract. They said statements like "you should of read the contract" or "you signed your name on this". The only thing I signed off on was when the technician completed his work at my house. When I asked them if I could just pay the 150 dollars to cancel they said yes, but I also had to pay what I owed for the subscription cost for 2 months. Now this makes no sense, because they only came to my house one time. I will never refer this company to anyone. The cancelation fee and monthly subscription service should be communicated up front and not buried in the small print. My wife did not know she was signing up for a two-year subscription service.Fox Pest Control HQ
Date: 03/22/2023
Hi *******, we apologize for the misunderstanding about your service. Our Office Manager has reviewed your account and waived the balance. No further services or billing will occur. If there is any other assistance we can provide you, please call our office.Sincerely,**************************** Relations Team
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