Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 228 Customer Reviews
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Review fromCarlos C
Date: 01/20/2023
5 starsOur tech, ***, did a fantastic job at our home in ************** and explained everything he would do. He listened to our concerns and took care of the problem. We are pleased with Fox Pest Control.
Fox Pest Control HQ
Date: 01/23/2023
******, thank you for your review. *** is great! He is thorough and experienced. We are happy that you were pleased!Sincerely,****************Customer Relations TeamReview fromDianne Y.
Date: 01/09/2023
1 starPoor service. Always showed up when no ones ******** had to keep calling them back to complete service. I called branch & was promised future appts would be scheduled in advance. This still didnt happen! The branch said they had been texting my work number which is a landline! We all know you cant text a landline. They would have received an invalid number message. I emailed Fox pictures of their techs still messaging me right before they came to my house so I proved they had my cell number & were texting it! I talked to **** at office on 10/13 from my cell and was promised issues would be fixed. Same thing continued. I work out of town and tech always texted my cell right before they came! I asked to terminate the contract at no cost and they refused!! They are billing me $150 early termination fee. I would avoid this company! I also had previously reported I didnt see any signs of exterior treatment and got no reply. Its the office staff responsibility to input customer information correctly. Very dissatisfied!Review fromAmy J
Date: 12/29/2022
5 starsWe have had Fox Pest Control quarterly treatments for several years now. Today *** was ************** and did a great job. He listened to the issues I have noticed and addressed them. He completed the treatment very thoroughly, and was very knowledgeable. Thank you!Fox Pest Control HQ
Date: 01/03/2023
***, we are happy to hear that your service with *** went well! He takes great care of our customers. Thank you for sharing your review and for choosing ***!Sincerely,************************ Relations TeamReview fromGreg N
Date: 12/21/2022
4 starsToday, Fox Pest Control technician Ray performed pest control around the perimeter of our house. *** was knowledgeable and provided a professional service. Thanks ***!Fox Pest Control HQ
Date: 12/23/2022
****, we are happy to hear that! *** is professional and skilled. Thank you for sharing your experience with us!Sincerely,************************ Relations TeamReview fromKathy M
Date: 11/29/2022
1 starVery poor followup. They push me around when i asked them not to come for service after they jacked the price without notifying me. Yup! Just generously took what they wanted out of my checking account with no prior warning or authorization. So i asked they NOT come out. So instead, they rescheduled the appointment without my knowledge, came to my house (trespassing) without my knowledge or authorization then stole money out if my checking account. As i called them to follow up as to why they push people around, why would i reschedule something when i was obviously unhappy with their unannounced rates. Crazy! I called a week ago , was told they were going to pull the tape and call me back later still waiting. Bank is already on alert too.Fox Pest Control HQ
Date: 11/30/2022
Hi *****, we apologize for not getting back to you sooner to resolve these issues. A member of our management team (******** or *****) will get in touch with you shortly to address your concerns. If you still wish to close your account, ******** or ***** will be able to help you with this. We would love to continue working with you, but either way, we will do our best to set things right.Sincerely,********************Customer Relations ManagerReview fromColleen M
Date: 11/29/2022
5 starsWe have had a quarterly contract with Fox for several years and have always received prompt, professional and courteous service. Today Lexus was our service provider and once again she provided the excellent treatment we have come to appreciate.Fox Pest Control HQ
Date: 12/02/2022
*******, thank you for sharing your review. We always love to hear that our customers are happy! Our team works hard to provide you with the best service. Thank you for trusting Fox with your home over the past several years! We appreciate you!Sincerely,************************ Success TeamReview fromDanielle W
Date: 11/18/2022
5 starsGreat service! ***** was very thorough and very nice. I have had them for over 7 years and couldnt be happierFox Pest Control HQ
Date: 11/29/2022
********, we are happy to hear that you have been pleased! Our team is dedicated to providing you with the best service. Thank you for trusting us with your home over the past years!Sincerely,************************ Success TeamReview fromGreg G
Date: 11/16/2022
1 starTheir office staff is incompetent. We have requested to cancel service for months and they continue to send technicians and bill for services that have been cancelled. They are unprofessional and continue to harass us for services that are not wanted.Fox Pest Control HQ
Date: 11/17/2022
Hi ****, we are sorry for the frustration you have felt. It looks like the only notes we have in your account regarding cancellation are a request to cancel an appointment at the start of this month. Our office will contact you shortly to sort this out. We appreciate the time you have spent as our customer and hope you will contact us again if we can help.Sincerely,**************************** Success Team
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