Complaints
This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 343 total complaints in the last 3 years.
- 59 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last night, just before 9 PM, a sales rep from Fox Pest Control knocked on my door. Unannounced. At my home. At night.
I don’t know what kind of sales strategy encourages this, but showing up at someone’s house after dark isn’t just disruptive — it feels intrusive and unsettling. There's a time and place for sales calls, and nearly 9 PM is not it.
This isn’t just about inconvenience — it’s about basic respect for personal boundaries. I hope you’ll seriously reconsider whatever policy led to this kind of late-night solicitation. Because honestly, it makes me question your judgment as a company.
Business Response
Date: 07/31/2025
Thank you for notifying us of this complaint. We apologize to ***** for our representative's late visit. Our Sales Manager will be contacting him to discuss this further and work to set things right. If there is any other assistance we can provide, please reach out to our office.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:07/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I seemed to have been scammed or entered into a contract for pest control at my home address that I did not approve of nor give any credit or debit card authorization for. I only agreed or stated yes that they are welcome to walk around the exterior of my house and do a visual inspection for bugs or other related pests. As long as this is truly free of course. I did not sign up with this company and I would never sign up for any service like this when all I see present is a person dressed nice carrying an I pad type computer device with no evidence otherwise that they are really with a ligament company. Here around this neighborhood and neighborhoods close by, other people have been scammed by such door to door salesman. If enough bugs or pests were present, I would discuss the matter with my family who owns this house together in a trust. We would then possibly hire an established and proven pest control service and not just sign up with a person who has nothing more to show than an I Pad with pictures of common bugs and spiders. This company calls several times a week wanting money. They have also sent paper bills in the mail requesting money for services they say they did here or are going to do. I do not have any evidence of any service they provided and if they did, it was not authorized. Only the free visual exterior inspection. Also I never got any kind of report after such an inspection. I only saw a young male person walking around with a broom outside my house. how this all translates into requests for money or money up front I do not know? I would like them to stop harassing me and I have already spoken to a few neighbors who seem to be on the same page as me in wanting this type of activity to stop in this neighborhood. Common word is that companies such as these do not come back around to fill their promise even if paid, or are actually spraying inexpensive bug and pest killers or even products that attract more bugs and spiders only to later sell youBusiness Response
Date: 08/04/2025
Thank you for notifying our office of this complaint. We apologize to ******* for the miscommunication about his service and the inconvenience it caused. His account has been closed as requested, and he is not responsible for any charges. We appreciate his patience and hope he will reach out if we can provide any further assistance.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:07/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
April 9, 2025 my husband signed a one year contract with Fox with an $170 down payment and $64 monthly payment. We hired Fox pest control because we have a fly problem in our home I thought they were lesser flies so we contacted Fox and told them our problem and they said they could come out and treat for the flies. The first visit they told us they were not lesser flies they were drain flies and they treated the drains. The man did say it would be probable get worse the first few days but after the first week they should be gone if not call them back and they would retreat. Well, we had to call them back and the next guy said they aren't drain flies they are fruit flies and he did a treatment and he said if you are still seeing them after a week call us back and we will come back. Again we had to call them back now they say they aren't fruit flies they are gnats. and they did another treatment and he said if it's not better in two days to call and they would come back. We called and made another appointment and the first day July 17th they were a no call no show. July 19th they called the day of and said they were not coming. The third day July 21st they were a no call no show. On July 22nd we called and told them that they keep telling us that they are different flies and that they have been no call and no show and have cancelled the day of. In the three months we have had them they have been no call no shows more than once and cancelling the day of several times. I don't mind paying for a service but for one in the three months they have been treating the house they haven't gotten rid of the flies and the problem seems to be getting worse and the no call no shows and cancelling the day of. If they can't get rid of these flies they should of told us that from the beginning and we would have tried a different company. Now we are stuck in this contract and they are not solving our problem and they don't show up my husband has left work several time to meet themBusiness Response
Date: 07/30/2025
Thank you for notifying us of this complaint. We apologize for the frustrating start the ******** have had to their service. We are committed to making things right with them and resolving their fly issue. On 7/25, our lead technician went to the ********' home to inspect and treat. He applied products for both drain flies and fungal flies (also called fungal gnats). He advised the ******** that results will improve if they have a plumber flush their pipes. This service was done at no charge, and a credit has been applied to their account to cover next month's subscription fee.
We hope these actions have helped renew the ********' confidence in our service and improved their satisfaction. We encourage them to please keep us informed about how their situation is progressing. Our Lead Technician will call to follow up with them next week. Likewise, we hope they will let us know if they have any remaining questions or concerns.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A worker from Fox Pest, soliciting in our neighborhood, stole two pairs of my four-year-old's sunglasses from our front yard--he threw one pair into our neighbor's yard and pocketed the other pair (this is all on our Ring camera). Additionally, we have requested numerous times that Fox Pest stop soliciting our home, which they often do late at night when our kids are trying to sleep, to no avail. We want our son's sunglasses returned and do not want to be bothered by Fox Pest ever again. Indeed, the sense of irony should not be lost that the people purporting to solve pest issues have become pests themselves.Business Response
Date: 07/21/2025
Thank you for notifying our office of this complaint. We appreciate Mr. ********* reporting this incident so we can address it. Our Sales Manager confronted the door-to-door rep, and he admitted to taking the glasses. He stated the glasses are no longer in his possession, so our company will reimburse the *********s for their property. Our manager will contact them directly to arrange this payment.
We deeply apologize for this incident and for the frustration it caused the ********* family. This behavior is not in line with our company values, and disciplinary action is being taken. We wish the *********s the best going forward and hope they will reach out if we can do anything further to repair our relationship with them.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:07/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
At 9:40 PM on the Night of Thursday, July 10th a Fox Pest Control representative came onto my property past my No Trespassing & No Solicitation Sign located at the front end of my driveway and proceed to lean his Segway on the side of my truck and continue to approach the front of my house as I was in my Garage.
I was unaware of whom this individual was and proceeded to close my garage door & look at my security cameras to determine the intent of this individual. This individual from Fox Pest Control upon my closing of my garage door proceeded to bang on my garage door three times and call out to me, to which I opened and noted that it was 9:40 PM at Night well past Normal Business Hours (well past the Penn Township Ordinances for Soliciting which clearly state “A supplier and its agents shall comply with local ordinances regarding door-to-door marketing and sales activities. A supplier shall limit door-to-door marketing or sales activities to the hours between 9 a.m. and 7 p.m. during the 6 months beginning October 1 and ending March 31, and to the hours between 9 a.m. and 8 p.m. during the months beginning April 1 and ending September 30.”) I informed this representative that I was Not Interested in anything he had to sell and asked him to leave my property.
This representative refused to leave my property and remove his Segway from leaning against the side of my truck, and proceeded to continue to Solicit business from me. I again, informed this representative of Fox Pest Control that he was trespassing on my property and he had ignored Two (2) No Trespassing & No Solicitation signs on my property.
I was verbally harassed for another handful of minutes while continuing to instruct this individual that he was Not Welcome & that I was Trespassing him from my property and that if he did not leave I would be contacting local law enforcement to get involved to remove this individual from my property, after which he gathered his Segway and left my property.Business Response
Date: 07/11/2025
Thank you for notifying us of this incident. We apologize to Max for his poor experience with our representative. We have shared his report with our Sales Manager, and Max should receive no further visits from our team members. If he has any additional questions or concerns, we encourage him to please contact our office.
Kind Regards,
******** ******
Customer Relations Manager
Initial Complaint
Date:07/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Started service 03/July/2025. Salesman was aggressive and pushy, he came up to me when I was unloading groceries, unsolicited by myself. However, he assured me that they would reduce the insects on my property. The contract and the salesman stated the first service was going to be extensive. The tech came out and was gone in less than 15 minutes and did not perform the services he stated in his report. He did not spray the eaves, treat the deck or treat for mice. I have video evidence of this, on top of which it rained shortly after, nullifying what little he actually-if anything- did. I called the salesman and company line immediately to complain and was met with voicemail. Nobody ever returned my call. I called on Saturday (05/July) first thing within the three day window to cancel. They texted me that my balance was $0 and that my service was cancelled. Later that day, the salesman was back in my neighborhood and tried to engage with me when I was on a walk. Today 07/July, I was billed for the service they did not perform. I called to have that refunded, which it was, however I still had an account balance. I had to call back to get the balance zeroed out and for an official cancellation email to be sent to me. The salesman texted me multiple times accusing me of lying in my review in an extremely unprofessional manner. Even after I blocked him and told him to not contact me, he continued to message me. Buyer Beware!Business Response
Date: 07/08/2025
Thank you for notifying us of this complaint. We regret that ****** experience with our company was dissatisfactory. I reviewed the account and verified that the service has been cancelled and a full refund was provided. Yesterday, our Branch Manager left a message with an additional apology, so this may have been the message **** saw. We will refrain from sending any further messages as requested, and we wish **** the best going forward.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 07/15/2025
Complaint: 23564703
I am rejecting this response because:You did not address the harassment we received by your salesman, nor the total lack of service and dishonesty by your service technician.
Sincerely,
**** *****Initial Complaint
Date:07/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An aggressive door to door salesman came to my house, I live in a no soliciting community. I do not want any more visits from this company's salespeopleBusiness Response
Date: 07/07/2025
Thank you for relaying this complaint. We apologize for any inconvenience our representative caused Mr. *******, and we have instructed our sales team to not return to his address. If Mr. ******* would like to discuss this matter further, or if we can provide any other assistance, we encourage him to please call our office.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23560223, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:07/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No soliciting sign on our door. Salesman knocked anyway. When I opened the door, salesman was staring directly at the no soliciting sign. Instead of stepping off, he continued to solicit.Business Response
Date: 07/07/2025
Thank you for informing us of this complaint. We apologize to Collin for our representative disregarding his no soliciting sign. We will address this with our local sales manager. If Collin would like to discuss this matter further, or if he has any other questions or concerns, we encourage him to please call our office.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23559255, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:06/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A salesman showed up to my house around 6:30 pm on June 2, 2025, he sold me and I subscribed to his sales pitch and he forgot to mention all the fine details in the contract that I discovered. He promised that the Evansville Location was open till 8pm, the official fox pest website says it is open until 8 pm, and that is all false. I tried calling after work at 6 pm and no answer, said it was already closed. Furthermore, the number listed on the fox website for the Evansville location isn’t even working, nor is the number listed on the google page working, nor is the number listed on my contract working.
To top it all off the technician didn’t even get the whole property which was promised at the late night contract signing. So I didn’t even get the full service I was promised and now I can’t contact anyone about it and it’s been a month.
Also what the service didn’t even do what it was supposed to. They said pest activity would increase for a couple weeks but it’s been a month and it is way worse now than it has ever been.
This company has salesmans, technicians, and websites that are full of lies false flags.
I am seeking to cancel my contract immediately and a refund of my money for a job terribly done.Business Response
Date: 07/02/2025
Thank you for notifying us of this complaint. We regret the disappointing experience the *******s had with their service, and we are committed to making things right. Our Branch Manager reviewed their service records and approved a full refund. This was applied to the credit card on file, and the funds should be available within 3-5 business days. We have also closed the *******s' account as requested and waived the early termination fee. A confirmation email was sent to *******'s gmail. We hope these actions will help us part ways on better terms, and we encourage the *******s to contact our office if we can provide any assistance.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 07/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23540021, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:06/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a one year service contact for pest control at my residence beginning 5/4/2024. account # *******
I called in April 2025 to cancel my service before it was renewed for another year.
Fox Pest control billed my credit card May 1, 2025 for $55.00 (Inv. # ********) and refused to refund the payment saying it was the last payment on my 12 month contract.
Fox Pest control has attempted to bill my Credit cart twice more:
6/1/2025 $ 58.30 (Inv. # ********)
6/30/2025 $58.30Business Response
Date: 07/11/2025
Thank you for notifying us of this complaint. The 6/1 and 6/30 invoices **** received were system errors, and we have removed them. ****'s account is closed as requested, and there is no balance due. We appreciate the time **** spent as our customer and hope he will reach out if we can provide any further assistance.
Sincerely,
******** **
Customer Relations Manager
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