Complaints
This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 352 total complaints in the last 3 years.
- 74 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I entered into a Residential Pest Control Agreement on 6/28/25 with an initial payment of $210.94 and $79 a month for the next eighteen months. They assured me they could eliminate all of my ants, spiders, wasps, bees, etc. I have an outdoor pool and am near a wooded area so I was thrilled to try this. I wish I would have checked the Better Business Bureau before I signed on because I saw many complaints about them. So, we tried it and they said to call them if we saw any bugs after their treatment. Well, it wasn’t long until we had to call.
Anyway, I told the girl who answered the phone that we were still seeing multiple bugs. She said that someone would be out the next morning and I specifically asked that whoever was coming out to PLEASE not come to the door. We are late sleepers and have a dog who barks at the slightest knock.
Believe it or not, he didn’t even come in the morning….he came in the afternoon. He came TO THE DOOR! He asked us IF we were having a problem? Clearly, he didn’t know why he was there….and he didn’t EVEN know where the pool was to treat it. It seems like they send their people out with no background or information.
They also have a website which they claim is so user friendly yet every time I go on it to try to leave a comment, no matter what I click on, I can’t do anything.
I am so frustrated with this company! No one seems to care about my concerns. I have sent emails to the email address listed on my correspondence, I have texted to the number that I have on file saying that I just don’t want to do business with a company like theirs anymore. No one ever responds or cares! I did get one text that said “*****, we can cancel this for you but you need to call us”. I did that and still nothing!
All I ever get are messages saying my balance is overdue. Now they sent me a bill for the second month as well! I just want to CANCEL!! They ignore everything I say!
Can you please help me? I don’t know who else to turn to? Thank you so much!!
Business Response
Date: 09/18/2025
Thank you for informing us of this complaint. We regret that ***** was unsatisfied with her service, and we would like to correct our shortcomings. Our supervisor, *****, attempted to contact ***** to address these concerns and left her a voicemail. We encourage ***** to call back at her earliest convenience so we can better meet her expectations. In the meantime, we have closed *****'s account as requested, and there is no balance due.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:09/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fox Pest Spokane (referred to as Fox Pest herein) dispatched a door-to-door representative to a client's home in Post Falls, ID and lied to the homeowner in order to obtain an agreement for pest control services. Fox Pest provided a single treatment in May of 2025 (on or about May 5th, 2025) that was ineffective to treat pests (bugs). Fox Pest received multiple automatic payments from the homeowner totaling $302.52 from May 2025 to August 2025 while failing to perform further pest control treatments beyond the initial treatment in May of 2025. When Fox Pest was informed in writing of how their representative lied to the homeowner, a senior citizen, to obtain an agreement through deception and their subsequent breach of the agreement by failing to provide pest control treatments, Fox Pest then immediately began harassing the homeowner for a $250 'cancellation fee'. Fox Pest has failed to provide any explanation for their dishonest business practices to include why they are attempting to extort a senior citizen homeowner for money they haven't earned. There was no offer to refund the homeowner's payments in any amount up to $302.52 despite the failure of Fox Pest to provide pest control treatments beyond their initial (and only) ineffective treatment in May of 2025.
The homeowner's desired resolution through the BBB is for Fox Pest to immediately cancel this $250 'cancellation fee' no later than September 17th, 2025 and cease all further harassment of the homeowner (i.e., cease all contact with the homeowner to include through digital means). Fox Pest is requested to refund the homeowner's $302.52 should Fox Pest wish to demonstrate they are not scammers.Business Response
Date: 09/12/2025
Thank you for notifying our office of this complaint. We regret that Ms. ******** was unhappy with her service, and our team has been working to set things right with her. We have closed her account as requested and waived the early termination fee. We also refunded her August and September subscription fees. No further treatments or charges will occur. A paper invoice was mailed from our office on 9/9, but Ms. ******** can disregard this statement. We hope these actions will set her mind at ease, and we encourage her to contact our office if we can provide any other assistance.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 09/15/2025
Complaint: 23866404
I am rejecting this response because: Again, Fox pest control of Spokane was not truthful, they refunded me nothing, I only canceled my debit card before they could deduct any further charges, that being August 30 charge and they attempted to deduct my debt card for $250.00 cancellation fee. I end paying Fox of Spokane $302.52 for one treatment applied May 1, 2025.Fox failed showing up for August application, no call, no notice. When I called their office, office assistant said my treatment was canceled due to lack of employees. I then, informed her, they gave zero notice, just canceled my contract. I asked talking to supervisor , no return call, I had to call again. Multiple insects were noticed around my home, questioning May 1 application did any good at all. Many persons in Post Falls, eastern Washington State said they had the same experience, Fox is there once and that's it, no shows for further treatments.
This has been a bad experience all the way around. Door-to-door salesman, May 1 said 'your neighbor signed with us', supervisor said 'only one complaint with BBB' supervisor said 'we really didn't commit when we'll be there' all untruths. They conducted themselves in a very unprofessional manner, no legitimate business should operate this way. In my view, breech of control was on their end.
Finally, I want no further contact with Fox and only want issuing a warning, no other customers become trapped in a contract, debt card open to such business. As a senior citizen with health issues, upcoming surgery, the stress has been difficult.
Thank you for your help and concern.
Sincerely,
***** ********Initial Complaint
Date:09/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I think I’ve been scammed by this company. It’s all over the Internet. They made me cancel my current Pest Control business. He was very persistent. My kids answered the door and he asked to go get their mother I came. It was wild and I just felt like I had to say yes because he wouldn’t stop talking..Business Response
Date: 09/10/2025
Thank you for notifying us of this complaint. We apologize to Ms. ***** for the high-pressure approach she experienced. At Fox, we strive to create sincere relationships with our customers and provide them with an exceptional service experience, and we regret that we failed to do so here. We have closed Ms. *****' account as requested, and no treatments or billing will occur. If she later needs any assistance with pest control, we would be happy to provide a no-obligation estimate over the phone and answer any questions. We wish Ms. ***** the best going forward.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:09/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were told by the rep that came to our house that they would spray the yard with out being asked for ants , then they said they would spray in the house that never happened. The spray guy saw my wife open the front door and sprayed her in the face and laughed about it. It was not a reoccurring payment system. We paid in full the first 176$.Business Response
Date: 09/15/2025
Thank you for notifying us of this complaint. We apologize to Mr. and Mrs. ******* for their unsatisfactory experience. We are providing them with a full refund and have discontinued their service as requested. No further treatments or charges will occur. If they have any questions or need any other assistance, we encourage them to please contact our office.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:09/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has regularly sent extremely aggressive sales people to my neighborhood over the last year. 9//6/2025 is the most recent issue but far from the only one. The sales person does not have a license to solicit here, ignored a no soliciting signs (violating city code) and when told no continued to push and even tried to physically step up towards us, about to cross the threshold of the front door. This is not the only time this has happened. The company has been informed and says they will change their policies every time, but the same thing happens again. This time when told to leave, the salesperson gleefully taunted that they would be “harassing our neighbors too.” They know what they are doing and do not care. I have seen them look in windows, yell at neighbors, and lie to get anyone’s business (they insist our whole neighborhood uses them to pressure us but we 100% know who our neighbors use). Our local office has tons of similar complaints in their reviews and nothing has been done. This company is crooked, aggressive, and is becoming a genuine safety issue in my neighborhood.Business Response
Date: 09/11/2025
Thank you for notifying us of this complaint. We apologize to ***** for the unpleasant interactions she had with our representatives, and we appreciate her reporting them to us. Our Branch Manager has been made aware of her comments, and we are investigating these issues to ensure they are fully resolved. If ***** would like us to flag her address in our system to ensure she is not approached again, she can send this information through the BBB, and we will take care of this. We will also work with our team members to improve their professionalism and respect.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:09/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fox Pest Control continually ignores no solicitation signage on our business. This is very disruptive to our business, to have to stop and answer the door, just to tell them to go away. If it continues we will file harassment charge with the *********************** against Fox Pest Control.Business Response
Date: 09/04/2025
Thank you for notifying us of this complaint. We apologize to ****** for interrupting his business. Our local sales manager has addressed this with his team, and there should be no further solicitations at this address. If we can provide any other assistance to ******, we encourage him to please contact us.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 09/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I do have a question for Fox Pest Control. Why is it that your sales **** ignore the "No Solicitation" signs on businesses and homes?
Sincerely,
****** ******Initial Complaint
Date:08/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is charging monthly for a service that was never performed. They never came out during summer months for treatment. All that needs to be done is cancel the service. I have been getting a runaround for this to happen. They need to close this account.Business Response
Date: 09/06/2025
Thank you for notifying us of this complaint. I reviewed ******* account and verified that he is on our quarterly treatment plan. Under this plan, full pest control services are performed every 3 months and targeted follow up treatments are available upon request to take care of any ongoing pest issues. ******* initial service was performed June 12th, which put his second treatment due in September. Our office has been trying to reach ***** to clarify this schedule and address any other questions or concerns. If he still wishes to discontinue the service, we can assist him with this, but he will be responsible for the early termination fee described in his Service Agreement. We encourage ***** to please contact our office at his earliest convenience so that we can address any issues with his service.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 09/08/2025
Complaint: 23811496
I am rejecting this response because: When I signed up I told the kid that was at the door it needs to be done monthly during the summer months. Also found out door to door sales in our township needs a permit. I did cancel this contract multiple times and was told they can’t do that for security reasons that I have to call which makes no sense. I don’t care about the cancellation fees its worth it to be done with this company. Just cancel it and send the fees.
Sincerely,
***** ********Business Response
Date: 09/15/2025
We are sorry to hear ***** was unsatisfied with our attempts to address his concerns. We have closed his account as requested and waived his early termination fee. No further treatments or charges will occur. If he needs any future assistance, we hope ***** will reach out, and we wish him the best going forward.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:08/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Began contract on 05/12/2025, we have not had any luck with communication, I have emailed the company almost every month since we started this service with no reply. The pest has not got any better matter of fact much worse. And I cannot justify paying them monthly for either service that is not being done, or at least not effective or satisfactory and with absolutely no response or customer service.Business Response
Date: 09/02/2025
Thank you for informing us of this complaint. We apologize to the ****** for their unsatisfactory experience and are eager to resolve these issues. Our records show that our office replied to emails from ******* in May and June, but it sounds like she did not receive our return messages. Our office will contact the ****** shortly by phone to discuss their ongoing pest activity and the previous communication issues. We will be happy to arrange a visit from our manager to personally inspect the ******' situation and discuss a treatment plan to improve their results.
Sincerely,
******** ******
Customer Relations Manager
**********************
Initial Complaint
Date:08/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are selling door to door monthly pest control plans. They are very high pressure. They will not take no for an answer and they will not leave. They come knock on your door at 9:00 at night. They are required to wear a photo ID issued by ******************************. They failed to show up for a treatment and will not release me from the 18 month contract. They give misleading information. I called the next day to get out of the contract and they said they would now they will not.Business Response
Date: 08/27/2025
Thank you for notifying us of this complaint. We apologize to Mr. ********** and regret that he felt pressured into trying our service. We have closed his account as requested and no treatments or charges will be rendered. Our Branch Manager also called and left a voicemail to address Mr. ************ concerns. If there is any other assistance we can provide, we encourage him to please call our office.
Kind Regards,
******** ******
Customer Relations Manager
Customer Answer
Date: 08/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** **********Initial Complaint
Date:08/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company was in our neighborhood for offering what they called a special deal and told my daughter they could spray and get rid of the bed bugs we had in my youngest daughters room as well as spray for ants and spiders. My daughter called me at work and told me the deal it was a onetime payment of $207.09 and then monthly payments for a year and they would continue to come out and spray for these things. I only signed up really because getting rid of the bed bugs was hard on my own. So I paid via phone never signed anything and was promised a service I never got. They came out a few days later and sprayed when I wasnt home and my daughter called and said they didnt spray my room. So she put him on the phone and he said oh I don't spray for bed bugs only ants, maybe someone else is coming out not sure. So I called the office and they told me again verbally oh yes we will send someone out to spray for that too. Scheduled the time they came out and again same thing but this time the person said our company does handle bed bugs at all and suggested I call and speak to a manager. So I did but had to leave him a voicemail. He never called me back but texted instead, apogized for the miscommunication and offered to cancel my contract. I said yes but I wanted to also be refunded at least half of my money back. Once I stated that then he said Well I cancelled you, but you will owe a $250 cancelation fee. I texted back inquiring why and he stopped responding but sends me collection notices via email and text. Couple weeks later another young man that works from them approached us at are garage sale to sell services and I told him my experience. He commented that the person whom sold it to us was fired and was known for this. By this time I have now gotten rid of the bed bugs myself. Not to mention I still have ants and spiders. So I disputed the charge with my bank but lost the dispute because they lied and said they preformed services they never did.Business Response
Date: 09/04/2025
Thank you for notifying us of this complaint. We apologize for the miscommunication that caused ***** to believe her standard service included treatment for Bed Bugs. We have closed her account as requested and waived the early termination fee due to this misunderstanding. A paper invoice was sent out earlier this week, but ***** can disregard this invoice. No further treatments or billing will occur. If there is any other assistance we can provide, we encourage her to please contact our office.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 09/05/2025
Complaint: 23763222
I am rejecting this response because: while appreciate them removing termination fee I want to be refunded what I paid as well. Not only was I promised something they didn’t do even what they sprayed for did nothing still have spiders and ants. I would like also a refund of the 207 that I paid
Sincerely,
***** *******Business Response
Date: 09/15/2025
At this time, we do not feel a refund for *****'s initial treatment is warranted. Prior to treating the home, our technician clarified that the service does not include Bed Bug treatments and reviewed what would be done that day. He was permitted to perform the full service. Our office previously credited *****'s June subscription fee despite having performed a follow up treatment in June at her request. We feel this credit along with waiving the early termination fee is a fair resolution in this case.
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