Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 6 locations, listed below.

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  Vivint Smart Home

  3401 N Ashton Blvd Lehi, UT 84043-5307

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

Review Details

• Review fromRasheeda W

  Date: 01/29/2025

  1 star
  Was told all the wrong information once we moved into the new house. Next thing I receive a bill of over 1400. I called multiple times and keep getting the run around, I have 3 different case numbers and they tell me 3 different things. What was the point of taking the information and not doing what they say. They were supposed to go through recordings from back in August when we moved into this house. Then I was lied to on that. I have notes from when it started till now 1/29/25. Now I have no service and a bill that is way out ridiculous of 1800. WHY!!!!! I am letting my cousin know to cancel hers and my mother in law. Also others that I know that have it. They will try to get you to keep it but DON'T DO IT... THERE IS MORE TO THIS NONSENSE SO I REALLY NEED A CALL FROM THE BBB....PLEASE!!!!

• Review fromChristian L

  Date: 01/29/2025

  1 star
  Too expensive and the equipment does not work. Cant cancel until the equipment is paid off. Can't return the equipment either. Wish I had never signed up.

• Review fromWalter B

  Date: 01/28/2025

  1 star
  Terrible customer service and support Equipment wasnt working ,I changed the batteries on the sensors and I was told to get my camera fixed I had go on a ladder to get make and model. I also was told to get it fixed on line which still didnt work.On the Vivint app my equipment was in someone elses name with additional sensors for more windows and doors than my house has.

• Review fromAshley F

  Date: 01/27/2025

  1 star
  If I could give 0 stars I would. I have been pulled in every single direction with this company. They are one of the absolute worst companies I have ever delt with. They are dishonest and money driven. Who knows if they even do what they claim. I wouldn't work with them. Ever.

• Review fromJohn N.

  Date: 01/26/2025

  1 star
  Not respectful. Started off the conversation at my residence by lying to me telling me my neighbors told them to come over and talk to me. I don't speak to any of my neighbors. Tried to push his product stating that it was better than the one that I had for various reasons. My door has THREE (3) No Soliciting signs on it all near the ring doorbell that he had to push to get my attention. All three signs say the exact same thing and the first thing listed is no soliciting. So to start things off he was disrespectful to me my property my family by evening trying to solicit. And then he commenced to lying to me about what my neighbors told him.

• Review fromClarence W

  Date: 01/26/2025

  1 star
  Vivint home security is Stealing money from the elderly. I'm 82 years old and they won't cancel my security System. They won't help me or more than 30 elderly people in my church.*********************************************************************************************************************** Vivint SECURITY IS STEALING FROM THE ELDERLY. SHAME ON THEM... !??????

• Review fromJennifer J

  Date: 01/26/2025

  1 star
  This is the worst company ever! Run as fast as you can...do not sign a contract with them.if I could leave zero stars I would! I cancelled my service in Sept 2024, I paid the early termination fee in full and paid off the balance I owed to Citizens for the equipment. I was told it would take 30 days to close my account fully. Meanwhile they continued to charge my CC for Oct and Nov for monitoring services. When I realized this, I contacted them, and they agreed to send me a refund for those 2 months, and surprisingly I did receive the refund check for those 2 months. In Dec they tried to charge me again, when I called, they said my account was never closed because I didn't send in a written notice of cancellation, so on Dec 2 I sent in a written notice to cancel, they said it would take 30days to take effect. Jan 10th they are still trying to collect money from me and continue to say that my account has not been closed...everyone I talk to has such a thick accent and I can hardly understand what they are saying (I've probably had the same conversation with at least 7-8 different people), they keep saying that they are going to process the cancellation request for me...BUT NOTHING EVER GETS DONE!!!! I'm so frustrated!! worst customer service I've ever experienced.

• Review fromJo P

  Date: 01/24/2025

  1 star
  Ms. **** **** is an Elderly woman (90) living alone and is sometimes very confused. She does not remember everything that but some things she is very sure about. Ms. **** has received an Vivint alarm and door **** into her home. She does not know how to work the system and wants to return it. When she called to cancel to have them pick it up, she was told someone would come out to pick it up. When they came they only tried to talk her into keeping the product. The sales people did not give her a contract or a paper with their name on it, only a pamphlet. The biggest problem is that she cannot hear the doorbell from upstairs and throughout the house. Ms. **** does not have WiFi .internet and was told she does not need it to operate the alarm and doorbell. Ms. **** canceled the payment at her bank on 7/9/2024 and has been trying on her own to get them to pick it up.. I am a family friend and belong to the same church that Ms. **** attends. I will try to help her resolve the issue. Now I believe it has been turned over to a collection agent. What can we do now?

• Review fromALEIGHA T

  Date: 01/23/2025

  2 stars
  I used their equipment and had services for 4 years. Upon attempting to cancel services, I was told that although my equipment was paid off, I had another 8 months before I could cancel without fees. This should not just be in fine print that people may overlook, this should be stated upfront. Once I called, I got the run around so much that I thought that I was at a car lot. The agent then tells you that you are going to be billed a prorated for the next bill. I was never told this information when I called 8 months prior. I was held and transferred, hung up on and had to call back in. A simple cancellation call took about an hour of shenanigans until I finally told the final agent with a very strong accent that I could barely understand to please email me this information so that I could place it in writing. People should be made away of their 5 yr contact even after you've paid for the expensive equipment. These aspects of the contracts should not be hidden in tiny writing that people can't read or misses. At the time of purchase, I had just lost my mom so I didn't think that I would have been taken advantage of during grief.

• Review fromJason L

  Date: 01/23/2025

  1 star
  Horrible! We had Vivint at our home, equipment paid off. Moved, and wasnt planning on taking any equipment with us. We called into Vivint to let them know we were wanting to disconnect our service at the address due to a move. They offered us a 50% discount to remain with them, and the new equipment would be at that price discount. Because we were doing a long distance move, we also were told that any additional equipment we added when the Tech came, would be at the 50% off price as well. Tech came, great install. Assured us that he could see on his side that the upgrades and additional equipment we added would be at 50%. Everything was fine until we get our bill, which was $1700 higher than we were told. Immediately called into their team. Was told, yes, we see the problem, we will correct it. (This was back in July) have called monthly since. Everytime given the run around. We will have someone call you back, we see the problem, it will be fixed. Said they sent us a check for the difference, never got a check. Just got off the phone with them only to be told, that there was never any agreement for 50%. They even went so far as to call the Tech to get his side of the story. The install was over 6 months ago. And there is nothing they can do!! Have referred multiple people to Vivint. ******** company and horrific customer service!!! Maybe had they talked to the Tech 6 months ago, when we first called in, he would have adequately remembered us, and his conversation regarding the move discount!!