Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 6 locations, listed below.

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  Vivint Smart Home

  3401 N Ashton Blvd Lehi, UT 84043-5307

  
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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

Review Details

• Review fromAnhThu T

  Date: 04/30/2025

  1 star
  I am usually a very kind and generous person, but after being bothered by one of their salesman going through my neighborhood and asking me my name and then he started telling me about all these good things about vivint. He gave me a good deal on the installation, so I went ahead and have their technician came in to install them for me. Little did I know they made 4 holes in 2 of my doors and holes into my wall in my new house without letting me know before hand. I got so upset that I told them to patch it all up and I didnt want anything to do with them. I will tell everyone not to do business with them. They have poor customer services and only want to take your money. They dont care about how you feel when you have been left with a bunch of holes in your home.

• Review fromTroy D

  Date: 04/30/2025

  1 star
  Two years ago I signed up with a pretty young girl who knocked on my door for home security. Now two years later, they've tried different ways to dodge my cancelation. Now, going so far as to jeopardize my actual security. I'm not going to be bossed around like a mob style gangster. I paid off the equipment like you asked with the bank, now please cancel my subscription and I'm not paying any more, enough said.

• Review fromLisa T

  Date: 04/29/2025

  1 star
  This has been the worst experience I've ever had. The salesman lied to me telling me that I would only have one monthly payment for the door lock Since I was only getting a keypad lock no alarm system . Then after installed I find out I'm paying for the lock over 2 thousand dollars and you can get the same thing at ********** for less than ******. I call customer service why I'm being charged for alarm service when I have no alarm at all then I find little charges like $7 coming out of my account and I'm told it's for a service call that I did not make or need was told my alarm was being serviced again I have no alarm. This company should be turned in

• Review fromGary B

  Date: 04/28/2025

  1 star
  This is a scam company. The equipment is junk. Canceled the account in January and are still getting billed. Just spent an hour on the phone trying to cancel account again. All they do is try to get you to stay. Do not use this company!!!!!!!

• Review fromDebbie P

  Date: 04/25/2025

  1 star
  We sold our home December 2024 and stopped the Vivint monitoring service, owing nothing on our equipment and balance paid in full. They continue to call, write, harass, and threaten that we need to pay off a multi-year 'contract' for monitoring services that was slipped into my agreement when I added an additional driveway camera a couple of years ago. After buying and paying for a big package and 7 full years using their services, they claim I'm still signed up for another few years and in order to "cancel" the monitoring, I owe them a buy out of the entire contract. As soon as I cancelled their service in December, I was locked out of the panel (a week before we closed on the house which is fine) and I was locked out of my account. I then started getting all the calls 60 days later. After countless conversations with them telling them I'm done, they keep calling. Good luck. I would never recommend them to anyone.

• Review fromCrissy B

  Date: 04/25/2025

  1 star
  This is absolutely the worst security company that I've ever dealt with! The system continues to malfunction and the customer service is extremely poor! Even though I purchased insurance they still have a way of acting if if they are doing me a favor! The very first ********** that came out destroyed my brand new house, he was here for over 10 hours and took a 4 hour break to go purchase materials and pick up his kid. I made a compliant and they sent me a check for the damages, since obtaining this system it'sbeen one problem after the other, schedule times that are not kept by Viviant! Hold times are extremely long 45+ minutes, they refuse to let you appeal work a supervisor, then they hang up on you but they don't completely disconnect the call so it looks as if the customer hung up so basically they put you on hold for an hour so you have no choice but to hang up! I regret ever purchasing this system. BEWARE OF THIS COMPANY, I WILL DEFINITELY SWITCHING TO A DIFFERENT ALARM COMPANY! I HAVE A FEW FRIENDS THAT HAVE VIVIANT AND WE ALL HAVE DECIDED TO DWITCH9

• Review fromAndre A

  Date: 04/25/2025

  1 star
  I vote to make this personal with Vivint. If I see an she's reports in my community attempting to solicit my neighbors, I will be right behind them explicitly telling them how of a scam this company. We purchased an upgrade to our system on March 22, 2025 after being told doing so would lower or bill, when in the opposite occurred. We contacted Vivint within the three days to cancel the upgrade and have our money returned to the creditor Fortiva. It is now April 25, 2025, ******* still has an open account which they charged us. We still owe Fortiva $1750 for equipment we don't possess. I've spoken to both Vivint and ******* and the issue has still not been resolved. I will use every chance I get to discourage people from doing business with this company. Additionally, I would encourage your sales **** to not enter private property anymore to solicit your service. If we don't contact you don't come in the neighborhood. I will let out HOA know of this.

• Review fromAnthony A

  Date: 04/24/2025

  1 star
  By far the worst company I have ever dealt with. We have had 31 technician visits, several missed appointments and the cameras are most often offline and do not work. The salesman who sold us this, ****, misinformed us as to how and where the equipment could be installed. He lied to us to sell the product.Please, do not use this company. There are so many other companies out there that actually work and do not rely on sneaky salesmen to peddle bogus promises.

• Review fromTheresa G

  Date: 04/22/2025

  1 star
  If it was possible to give less than one star, I would absolutely. I stopped paying for their monitoring services and somehow the pad thermostat does not stay where I set it and has been turning my heat up or my air conditioning down to increase my bill for years. I mean causing huge bills.I absolutely would not ever recommend their services!

• Review fromROBERT T

  Date: 04/22/2025

  1 star
  Absolutely Do Not Recommend Vivident Smart Home I was promised an apples-to-apples switch from my existing alarm company by a Vivident salesman named ******, who came to my home riding a little scooter. He assured me Id be saving money while keeping the same features I had with ADT. That turned out to be a complete lie.I signed a contract based on his word. After installation, I immediately noticed the system was missing critical featuresno window sensors, just a glass break detector. I have a small child and a pool. Every window and door needs to alarm individually in case he gets outside. That was clearly discussed from the beginning. I needed audible alerts at the pad like window open or door open, which I had before. ****** acknowledged the mistake, apologized, and told mevia textthat someone would come out to correct it at no charge.Fast-forward a couple months, and now Im being hit with charges for all the additional equipmentdespite the no charge promise. The system ended up being more expensive, not ********** make matters worse, they coached me to lie to ***, saying I had moved to ***** so they wouldnt offer me a better deal. I followed their instructions, and now *** got a final bill from *** for nearly $3,000. On top of that, Vivident is billing me $2,900 for their system. Wheres the savings I was promised?All in all, Ive been misled, taken advantage of, and robbed of nearly $7,000 between both companies because of Vividents shady sales tactics and lies.Stay far away from this company. They do not deliver what they promise, and theyll leave you stuck with a bigger bill than you had before