Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 6 locations, listed below.

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  Vivint Smart Home

  3401 N Ashton Blvd Lehi, UT 84043-5307

  
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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

Review Details

• Review fromDavid N

  Date: 05/27/2025

  1 star
  There has been a supposed representative who has visited our house numerous times and will not stop harassing us.*****************

• Review fromJoyce G

  Date: 05/27/2025

  1 star
  Similar experience from other reviews. Young man from **** was sales person. At first we refused to see him, but husband wanted to ask about system. We agreed and installer came later in evening, and was here until late. System not installed correctly, very cumbersome system. We called 5/12 to cancel. Received cancellation approval. Yet, *************** issued a credit card. We talked to ******* that account is canceled. I sent cancellation letter from VIVINT by regular mail and email. Trying to prevent getting charged when we have canceled. DO NOT GO WITH VIVINT. System supposed to get picked up soon, but still waiting.

• Review fromJoy H

  Date: 05/27/2025

  1 star
  The worse company. The smart home features stayed offline often. I didn't have any air for four days because the thermostat was stuck on heat. So, cool was blowing out heat. Representative assured me that it had nothing to do with the thermostat. ** Repair man came out on today, the 4th day with no air and found that the issue was definitely the thermostat. After long waits on hold with the representative as she was trying to see which day a technician could come out I decided to replace the thermostat with my old one and my air came on immediately. I called Vivant back to say that I would like to cancel the service and they tried their hardest to bribe me into keeping the service. They even tried to refund me monies that I paid out of pocket for the ** repair company. I declined because I just simply no longer want the service. There is no contract and I was told that I could cancel anytime but now they are playing games and not cancelling the service. There was long waits back and forth only for them to say they would call me back in an hour. This was a free service through my electric company. It's really bad when you don't want a free service. I even explained that I no longer wanted the service due to my anxiety. My anxiety cannot take the heat. So I can't afford for this to happen again. Vivant is the worst and still has not called me back to cancel my service as they said they would.

• Review fromMachelle B

  Date: 05/27/2025

  1 star
  I have been a Vivint customer since 2018. In the beginning everything was working fine, however things really took a turn for the worst. We started experiencing problems with the panel and sensors. We tried trouble shooting over the phone. We've had a technician come out numerous times to address the same problem but it was never completely resolved. The fact that they want you to basically do their job by trouble shooting and if not you have to pay a $99 service fee for the same issue is ridiculous. I find this very unfair! Needless to say I'm very unhappy with this company and the service they provide. I would never recommend them and will probably be changing to another security company ??

• Review fromKevin R

  Date: 05/26/2025

  1 star
  Very invasive walking the neighborhood. Staring in people's homes and trying car doors. And taking pictures. Not of what they should. Pounding on doors. Not tactful at all... Or are they? Always looks like they are up to something.

• Review fromBrandy L

  Date: 05/26/2025

  1 star
  It's memorial day and I specifically have no soliciting signs on my property as well as I answered on my ring and asked the young lady to leave my property.She pretended she couldn't here me and continued with her spill even after answering the door and asking her to leave no soliciting she said she will return at a better time. These people are ridiculous It's a holiday as well as the don't respect the law I called customer service and they are just as rude.

• Review fromRandy T

  Date: 05/26/2025

  1 star
  We have been struggling with this company and its equipment . The doorbell camera has had issues since installation. At this point after 2 years we are done. It took over an hour to finally cancel our subscription. Vivint equipment and customer service has a lot to be desired. There has to be better out there. We would not recommend this company ever.

• Review fromCourtney H

  Date: 05/26/2025

  1 star
  Unethical business practices, we had been told by our solar we got 36 months of monitoring at $0. After the **************************************************************************** amount due and then refused to let us cancel until we paid it. Instead they continuously tried to sell us more products and services and failed to acknowledge their wrongdoing.

• Review fromLisa C

  Date: 05/26/2025

  5 stars
  Feras was very professional, polite and helpful in determining what I needed to provide a useful and cost effective security system.

• Review fromBobbi V

  Date: 05/26/2025

  1 star
  They lie right to your face. Sell you equipment that you do not need saying that equipment you have already is not compatible with what you have when I know for certain that it does. **** you falsely into a very long contract that you dont realize until you try to move and they wont let you cancel without paying off the equipment you no longer need. They cant even get an appointment for a technician to come and remove your equipment which causes you to waste several days waiting for them to show up in the time frame given with no communication when or if they are even coming. The security service is off line many times and the sensors make noise even when nothing is wrong with them. Vivint is the most awful comply I have ever dealt with in any area. Sales to services to communication after install in terrible.