Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,361 total complaints in the last 3 years.
- 2,971 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: 10/22/2022-10/25/2022
I have encountered customer service issues while trying to move my equipment to a new residence. I am no longer under contract with Vivint and I decided that after 6 long years of dealing with Vivint it’s time to try something new. I have been trying to cancel and the company has been sending me in a loop to avoid processing my cancellation. They request that I send an explanation for canceling in writing and then they will decide if I’m eligible for cancellation.
This is unbelievable since I have no contract with them anymore.
It is my right to choose if I continue with vivint or if I try a new company.
I have spent hours over the phone with the representative trying to convince them that I no longer want vivint and the need to cancel.
In their email Vivint states that they will process my request to cancel within 30 Days of my written notice. In the mean time, I am still responsible to pay for service.
There is surely something wrong with this process. I want to cancel right away and yet Vivint has created a loop to avoid cancellation!
They are denying me the right to cancel service!
Business Response
Date: 11/03/2022
November 3, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** ****
Vivint Account #: *******
Date of Agreement: November 25, 2019
To Whom It May Concern:
I have reviewed the information provided by Ms. **** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. **** in order to assist. At this time, Vivint agrees to waive the thirty (30) day cancellation period. Ms. **** has no further obligation to Vivint. Ms. **** may contact Vivint’s representative if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 11/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:10/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A Vivint Rep Colton R**** employee ID: ****** or ****** knocked on my home door to sale the system and promised a $200 per camera which totaled a $600 rebate to switch from our Arlo system to Vivint. After several months unresolved and 3 separate chat support and phone calls to Vivint a supervisor called and said that they have been unable to get a hold of the Vivint rep to get answers regarding the rebate. This company does a bait and switch and preys on elderly people. They offer unsatisfactory customer service and limited resolution for the situation. I am 74 years old newly widowed woman trying to obtain a solution to this situation and have been forced to escalate this situation.Business Response
Date: 11/02/2022
November 2, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******** ****
Vivint Account #: *******
Date of Agreement: July 22, 2022
To Whom It May Concern:
I have reviewed the information provided by Mrs. **** and appreciate the opportunity to respond.
A Vivint representative has reached out to Mrs. **** in order to assist. Vivint’s representative is applying the discussed refund. Mrs. **** may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 11/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me once the rebate is refunded and they remove the unauthorized monitoring.
Sincerely,
******** ****Initial Complaint
Date:10/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10-28-22 I spoke to ****** in the loyalty department and explained my situation at length as detailed in the letter below which was mailed to Vivint.****** said, She could only offer me a credit a credit for half of the charges and I explained that was, "unacceptable". I want full credit of all Car guard charges and lates fees which have continued to accumulate because of failure on Vivint's part to take the correct action of canceling the service.Please see attached letter:October 10, 2022 Re: Account: #******* Vivint:I am writing concerning your purported past due balance, for the months of: July, August and September. This is for the Car guard, as well as a $10.00 late fee which you had the audacity to add on.I would suggest, you adjust my account accordingly based on the following:On June 13th, 2022 I canceled my Car guard with your **************** Representative, ****. **** told me, There would be no further Car guard charges.On 8-25-22, I spoke to someone, whos name was frankly unintelligible, to cancel my car guard and all she did in her broken English was try to upsell me.On 9-7-22, after still being erroneously billed, I called and spoke to **** who agreed to credit my account in full and send me a pre-paid shipping return label.This never happened.I then attempted to contact you several times by email, with no response.On 9-27-22 I then spoke to **** who again had difficulty speaking English. I asked for a Supervisor and she said one was not available.**** was going to resolve this issue and call me back but to no surprise, I never received a phone call.Why do you have such horrible ****************?I am on the fence about ************************** now want to charge me for a tech. Fee I should be covered for?Please correct these issues. Stop billing me for services that have been canceled.Regards,******************* ****************************************************************Business Response
Date: 11/03/2022
November 3, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18329037
Complainant: *******************
Vivint Account #:*******
Date of Agreement: 1/6/2012
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In his complaint, ************** explains that he previously cancelled his car guard service, however, it was not cancelled. ************** is requesting a refund and billing adjustment.
Vivints records indicate that the car guard service has been removed from Mr. **************** Additionally, a refund of $214.49 was sent which should be received within **** business days.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:10/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
this company solicited me for security system sold it to me with the promise to install and manage the security system . they failed to provide proper installation of cameras also the door locks failed constantly when i call to report they never did anything and continued to charge with no working equipment items went missing in the back yard no video recorded of any incidents house was gotten into no alerts given things missing no video no alerts despite me contacting them over and over with no equipment exchange no proper service they have put me in collections for ****** plus a ****** extra fees stated if i didnt contact them they would put it on y credit horrible service thing stolen from my home they never responded to any request i made i want a refund for this useless equipment they installed and all money return for service not providedBusiness Response
Date: 11/03/2022
November 3, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 18327529
Complainant: *******************
Vivint Account #: *******
Date of Agreement: July 1, 2021
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** states that she has experienced unresolved equipment issues since the installation of her equipment. **************** states that she contacted Vivint, but did not have a technician come to her home. **************** states that she has been placed in collections. **************** desires a refund.
A Vivint representative has reached out to **************** via email in order to assist. Vivints representative is willing to work with **************** on removing her account from collections. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
Vivints records show that **************** signed a Purchase and Services Agreement on July 1, 2021 with an initial term of sixty (60) months. Vivints records indicate that **************** contacted Vivint on July 18, 2021 about an issue she was experiencing via chat. Vivints records indicate that Vivints representative found an appointment for **************** and was scheduling it when the chat was disconnected and Ms. ******* appointment was not confirmed. Vivints records indicate that **************** did not contact Vivint again until August 4, 2022 about the camera, but did not want to be transferred to the appropriate team to assist with the issue. Vivints records indicate that **************** ceased payments in April 2022 and her account was placed in collections after August 2022.
Vivints representative is willing to assist in this matter. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a salesman come to our home and completely sold us on this security home system. We sat with him in our living room and asked him if there were any hidden charges. Salesman (*****) guaranteed us that we wouldnt pay no more nor less than $100 a month. We have had our security system for a few months now and I can never speak to a customer service rep and get a resolution as to why I have reoccurring charges made by Vivint and the device company which are two separate buildings. The representatives are never able to provide me a monthly charge and state that their computer system generates billing at whatever price it wanted. I have no set bill amount ever. This isnt on the contract nor was EVER brought up to us upon signing up. I never get a. All back nor refunds when this happens. This is very unprofessional and is not ok. Especially when its no where on the contract. We were guaranteed a fixed monthly payment and it has not been that since becoming a customer of ********************Business Response
Date: 11/02/2022
November 2, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18325889
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: June 23, 2022
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In his complaint, ****************** states that the sales representative told him that he would pay no more nor no less then $100. ****************** states that he can not get answers as to why he is being charged repeatedly by Vivint and the equipment company. He states that he was told the computer generates billing at what ever price it wants which was not in the contract. ****************** desires a refund.
A Vivint representative has attempted to contact ****************** via email in efforts to resolve this matter. Vivint offers to waive the remaining equipment line of credit with no penalty to ****************** if he chooses to remain a Vivint customer.
*********************** records indicate that ****************** signed a Purchases and Services Agreement (Agreement) on June 23, 2022. This Agreement is for a term of sixty (60) months. ****************** took part in a video and audio recorded Pre-Installation Survey. In this Survey ****************** agreed to line of credit with *******. Records show that June 6, 2022 ****************** requested cancellation of the Agreement, but in turn accepted an offer of $10 off the monthly bill for $30 months.
Despite the information listed above. Vivint offers to waive the remaining equipment line of credit with no penalty, should ****************** remain a Vivint customer. ****************** may contact *********************** representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 08/27/2022 sales rep *** popped up to my home spoke to my husband and talked us into changing our home security system from ADT to Vivint. *** made promises that the services would be better and promised us he would pay me fully out of my ADT contract along with giving me a gift card for switching companies and promised the person that referred me would get a $250 gift card ; none of which has happened. I made the decision to change although services and equipment were doubled compared to ADT. *** contacted installers from Vivint in my area and they came out the same day to install m new equipment. There were 5-6 installers that arrived at my home, which to me is way more than needed to install a security system. Shortly after the installers left my husband and i realized there were holes left around the security panel and in my garage where they attached a wire. I had dry wall debris all over my home where they installed. The next week i reached out to Vivint customer service while on my breaks and lunches at work and the hold times were too long. *** reached out to me via text on 09/01/22 asking how things were going and i explained about the holes and debris left around my home. *** told me he would take care of this for me but never did and never responded to any messages going forward. I finally was able to get a customer service rep on the line at ********************** in which they offered me 2 months of free service which to me is not enough to compensate me for the time and inconvenience. With that i have been getting calls back to back advising i owe a bill after i was told i had 2 months of service for free. It appears nobody is on the same page and this company is difficult to communicate with.Business Response
Date: 11/02/2022
November 2, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18325752
Complainant: *************************
Vivint Account #: *******
Date of Agreement: August 27, 2022
To Whom It May ***************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
In her complaint, **************** explains that she was promised a full pay out on her ADT contract when she signed up with Vivint. She further explains that she was promised $250 gift card for switching. **************** explains that following the installation, there was some wall damage to her home and Vivint offered 2 free months of service as compensation. **************** desires promised gift cards, lower monthly payment, and contract buyout from ADT.
A legal representative from Vivint has attempted to contact **************** via email and phone to resolve her concerns. Vivints record indicates that a credit of $250.00 was issued to **************** on October 27, 2022, to cover the wall damages in her home. **************** was also promised the lessor of $1000 to cover her ADT contract upon provision of requested document. **************** may contact ********************************** / **************) directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since getting Vivint our AC thermostat has stopped blowing AC three times in total we are a household full of babies as well we live in the desert area it gets very hot we've been without ac for three days now I've called we've rebooted it reseted it change the settings check the wiring removed and re-add the node device we've even went as far as turning off the breakers and rewiring it over the phone we even had to do a link where we had to video call to make sure we were doing it correctly still isn't blowing air I've never had this problem before and last time they claimed it could have been an actual problem with our ac outside so we paid for a technician in that wasn't the case we had you guys come out we had to pay the technician and I would like someone to come out and fix our AC without having to pay the technician again for something that's not our fault it just keeps happening again I will even watch the technician on what they do so if this problem happens again I can do it myself for my family please and thank you my cell phone is ************ you guys do have our house phone on file you're free to call that as wellBusiness Response
Date: 11/02/2022
November 2, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18325541
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: May 28, 2022
To Whom It May ***************** have reviewed the information provided by *********************************** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted ********************** to resolve her concerns. ********************** may contact Vivints representative directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:10/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recieved my system last year with a garentee after contract ends i could still use my system i just got my contract canceled because it has not worked properly for over a year now no part of it works i have tried having techs come to my house and they dont show or say its fine in the last week 3 have been at my house and still were not working this has been an issue for a year the end of November i noticed it didnt work and no one came till march and when they left it was still not working here it is October and i still don't have a system that works and they say i need to sign a contract and pay for them to come and fix something that has not worked when installedBusiness Response
Date: 11/01/2022
Tell us why here...November 1, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18314057
Complainant: *********************
Vivint Account #: *******
Date of Agreement: August 25, 2021
To Whom It May ***************** have reviewed the information provided by ************************* and appreciate the opportunity to respond.
Vivints records indicate that ************** account was cancelled on October 25, 2022.
Vivints records show that ************ signed a Purchase and Services Agreement upon installation of her Vivint system with the initial term of sixty (60) months. This shows a monthly services fee of $54.99, and total equipment fee of $1,834.88, plus applicable taxes, during that term.
Vivints records show that ************ first notified Vivint of her equipment concerns on December 2, 2021, and an over the phone technical support was offered to resolve her concerns. ************ further contacted Vivint of her equipment concerns and technicians were sent to her home on March 14, 2022, April 20, 2022, September 8, 2022, October 19, 2022, and October 20, 2022. The last technician sent on October 20, 2022, indicated that ************ system worked but she had a slow internet speed.
************ then requested cancellation of her account and on October 25, 2022, her account was cancelled without penalty. Vivint agrees to the above resolution and no refund is warranted at this time.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:10/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint assigned a technician to come by our home and install a security system with a security doorbell. The technician that came installed the system, but told me that the doorbell camera was out of stock. He told me that we would pay for the doorbell camera and when they became available again, someone would come by to install it.We waited two months before reaching out to vivint and were told that someone would come by to install the camera. A second technician came and installed the doorbell camera. After the installation, vivint began calling me about paying for the camera. I called the customer support line and advised them that the first technician said we paid for it on the initial visit to which they replied, they made a mistake and would void the charge. Over the next several months vivint kept calling about paying for the doorbell camera and I called back each time telling them what the initial technician stated about paying for the camera on the initial installation. Each customer support representative stated that the charge was a mistake on their end and it would be waived. Every time I called, each representative stated that they made a mistake and would waive the charge, but they would have to send the charge to someone above them to waive the charge because they could not. They always advised it would take 2 business days. After nine calls, I spoke with someone that stated they could not waive the fee for the doorbell camera. I advised them that three representatives promised me the doorbell camera would be waived because it was their mistake. The caller stated that they would have to send the inquiry to their QA team to verify that a representative promised the fee would be waived. The last phone call with ****** of customer service, talked over me and was disrespectful which is surprising because weve been in contact with their company 11 times about their mistake. I want a full refund and I no longer want their service.Business Response
Date: 11/02/2022
November 2, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 18317344
Complainant: *************************
Vivint Account #: *******
Date of Agreement: May 12, 2022
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In his complaint, ****************** states that he agreed to service received the equipment outside of the Doorbell Camera at his original installation. ****************** states that the original technician told him he would cover the cost of the Doorbell Camera. ****************** states that after two (2) months he contacted Vivint and had the Doorbell Camera installed. ****************** states that he has been charged for the Doorbell Camera. ****************** desires cancellation of his account and a refund.
A Vivint representative has reached out to ****************** via email in order to assist. Vivints representative has submitted a credit to cover the cost of the Doorbell Camera and the months of September and October 2022. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
Vivints records show that ****************** signed a Purchase and Services Agreement on May 12, 2022. Vivints records indicate that the Doorbell Camera was not installed and was not billed to ******************. Vivints records indicate that ****************** had a Doorbell Camera installed in August 2022. Vivints records indicate that the system was billed. Vivints records indicate that ****************** contacted Vivint in September and October 2022 about the bill. Vivints records indicate that the representatives submitted the invoice for review.
Vivints representative is willing to assist. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:10/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a home security system and was told that it was a no contract home security system. Paid off the equipment and now they are advising that there is actually. 60 month contract.Business Response
Date: 11/02/2022
November 2, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 18313625
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: July 31, 2021
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** states that she paid off the equipment financing and was not told about the term of the Agreement with Vivint. **************** desires a billing adjustment.
A Vivint representative has reached out to **************** in order to assist. Vivints representative is willing to work with **************** in order to resolve this. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
Vivints records show that **************** signed a Purchase and Services Agreement on July 31, 2021 with an initial term of sixty (60) months. Vivints records indicate that should **************** desire cancellation prior to the end of the initial term, she would need to pay off the equipment financing and 50% of the remaining Purchase and Services Agreement. Vivints records indicate that **************** contacted Vivint on October 25, 2022 about cancellation of her account.
Vivints representative is willing to assist. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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