Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,361 total complaints in the last 3 years.
- 2,970 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivant smart home security installed at my business and we have had on going issues with faulty equipment cameras and sensors. When we called they state there is a charge for technicians to come out . Vivant charges $ 100 for a technician to come out or make you pay a monthly fee for protection in their equipment. Vivant states I would have to pay off the equipment to be able to cancel our contract which is $3000. Their business practices are fraudulent. I would like my contract voided and equipment removed
Business Response
Date: 09/07/2023
September 7, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** ******
Vivint Account #: *******
Date of Agreement: January 31, 2023
To Whom It May Concern:
I have reviewed the information provided by Ms. ***** ****** and appreciate the opportunity to respond.
In her complaint, Ms. ****** indicates that they have been having ongoing issues with their cameras and sensors but when they contacted Vivint for a technician, they were asked to pay $100. Ms. ****** further states that she was told to pay off her equipment at $3000 should she wish to cancel.
A legal representative from Vivint has attempted to contact Ms. ****** via email and phone to resolve her concerns.
Vivint’s records show that on September 1, and September 9, 2023, technicians were sent to Ms. ******’s home at no cost to resolve her ongoing issues. The technicians indicated that Ms. ****** has uninstalled her equipment, so they were unable to have it repaired. Ms. ****** may contact (******************* / ###-###-####) directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since I have had this system installed, I have had nothing but issues I recently called Vivint to try and remedy an issue with all of my door sensors not working intermittently which is being caused by the main alarm panel not recognizing them. The lady that I spoke with Stated she didn’t believe me and that it is only two door sensors that is malfunctioning because the wrong door sensors were selected for this application. The door sensors were selected by their technician that installed it, and the new sensors that are needed would require drilling and tapping my door and door frame . I asked if they could send a technician out to fix it since this was something that they caused by selecting the wrong product for my application. They refused to send a technician out for free even though when I first signed up for this part of the selling point was any issue that I had with the system they would send out a technician free of charge , they have since change this policy to the customer Has to fix any issues which can be very complicated and if you want a technician to do any work you have to pay for it. I stated my case saying that the issue would’ve never happened if they installed the correct door switch to begin with they agreed with me, but still refused to send a technician , I now have three doors that do not have sensors on them that are working correctly and no remedy to fix it. They said that they were going to call me back with management and have yet to call back. This company does not care about its customers at all. They actually told me that they were not liable for their system to work , I would not recommend to anyone to use this company look elsewhereBusiness Response
Date: 09/07/2023
September 6, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *****
Vivint Account #: *******
Date of Agreement: 3/4/21
To Whom It May Concern:
I have reviewed the information provided by Mr. ******* ***** and appreciate the opportunity to respond.
In his complaint, Mr. ***** states that he has door sensors that are not working. He claims that Vivint refused to send a technician for free. He believes that free technicians were a selling point.
Vivint agrees to ship 3 replacement sensors for free or to discuss other options once further information is given to determine a resolution.
Vivint’s records indicate that Mr. ***** signed a Purchase and Services Agreement (Agreement) on 3/4/21with an initial term of sixty (60) months which states that for a period of time, “so long as we are providing services pursuant to the Agreement, Vivint will provide a replacement for any defective part without charge, but you will pay a visit charge for each service call at Vivint’s then-prevailing visit fee for the package that you have selected, plus any applicable taxes. At our discretion, service may be provided by shipping replacement equipment to your installation address for self-installation. If we provide service by shipping your replacement equipment for self-installation, you may be able to purchase professional installation of the replacement equipment for an additional fee.” Vivint’s records indicate that Mr. ***** spoke with a Vivint representative on 8/17/23 and it was determined that Mr. ***** may need sensors. The representative offered the warranty plan for a free tech and free replacement sensors which otherwise would need to be purchased, which was declined.
A representative from Vivint has reached out to Mr. ***** in an effort to resolve this matter. Vivint has agreed to the above resolution and Mr. ***** may contact Vivint’s representative directly if he has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 24th I spoke with Vivint and requested cancellation of my services as they were no longer needed. I was told to finalize the cancellation, I needed to put the request in writing and send it to ********************************** which I did. *** followed up multiple times spending hours on the phone only to be told the same instructions which I already followed. I continue to be charged for services. Please refund me and cancel my services. You have all the information required and have had it since July 24th, 2023. **************** is terrible - sit on the phone for hours to accomplish nothing.Business Response
Date: 09/06/2023
September 6, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20546336
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: 7/13/19
To Whom It May *********************** have reviewed the information provided by *************************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************, and Vivint has agreed to cancel her service, effective 7/24/23, and provide a refund for overpayment from that date. ************ may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sign up for contract under a lie, but I finished with it in March 2023, after that Ive been trying to cancel the service several times within the last 2 months the agents keep giving me offers which *** refused. They keep transferring the phone from one agent to another and keep me on hold for hours and I dont think they trying to help me they just want me to give up so they can keep charging for that service that I dont want and use. Today is 8/30/23 I was on the phone with them for like 3 hours starting at 3:00pm until after 7:00 pm without any luck.I tried everything and explained to them that I am having financial difficulties.They told me the only they can help me was if I paid my balance in full, I had to use a credit card in order to do that, then they transfer the call supposedly to the person in charge of canceling that person tried to convince me again not to cancel when I said no she put me on hold and this went on and on until my blood pressure went up and had to hang up. *** recorded all this phone calls I have proof. I just want this problem to be resolved.Please help me!I am a disabled and very ill person.I know you are my only hope.Business Response
Date: 09/05/2023
September 5, 2023
Better Business Bureau of ****
**** *******************************************************************;
RE: Consumer Complaint Case #: 20545865
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: January 18, 2018
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In his complaint, ****************** states that he completed his contract March 2023 and has tried to cancel. ****************** states that he continues to get the run-around, and no one is assisting to cancel the account. ****************** desires the account to be cancelled, a refund, and no further contact from Vivint.
A Vivint representative has attempted to reach out to ****************** regarding this matter via email. After reviewing the account, ********************** agrees to cancel the monitoring service agreement effective August 30, 2023. No refund is warranted.
Vivints records indicated that ****************** signed a Purchase and Services Agreement (Agreement) on January 18, 2023. ****************** called Vivint on July 19, 2023, to cancel as he was selling his home. August 30, 2023, ***************** called to cancel, however, was informed that Vivint would need a payment in the amount of $114.01 to bring the account current before cancelling the account. ****************** updated the payment information and made the payment.
To resolve this matter, Vivint agrees to the resolution as stated above. ****************** may contact Vivints representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing this complaint today because a few nights ago my wife and my cars got broken into. Our motion sensor did not capture it. When I called to figure out what is going on and why are camera often misses footage, I was told that the camera is probably faulty and that I could either pay $200 for a technician to come out and look at it or purchase a new camera. I feel that if there is something wrong with the equipment that I purchased from their company that I should not be charged for a technician to come and look at it. I have tried to speak with a supervisor several times and keep getting told that someone will call me but have yet to receive that phone call. This is not the first issue that we have had with Vivint and sadly are regretting our choice to use this company for our home security when as of lately it does not provide that. And the company seems to not care about servicing it's paying customers in a fashion that actually meets the expectations set forth by said company. If this issue is not resolved we will be switching companies. They. need to replace our "faulty" camera at their cost. Not ours.Business Response
Date: 09/05/2023
September 5, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20545852
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: August 29, 2017
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** states that their cars were broken into. He states the motion sensors did not detect it. **************** states he contacted Vivint and was told that his camera is probably faulty. He states he was told he could pay $200 for a technician to come out and address the issue or he could purchase a new camera. **************** states he requested to speak to a supervisor and has not received a call back. **************** desires a replacement.
A Vivint representative has attempted to contact **************** via email in efforts to resolve this matter. Vivint offers a technician free of charge to warranty replace his defective camera.
Vivints records indicate that **************** signed a Purchase and Service Agreement (Agreement) on August 29, 2017. Records show on August 22, 2023 **************** requested a technician and disputes the charge due to a break in on his cars.
With the provided information Vivint offers a technician free of charge. **************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Refund not processed despite returning and filing all cancellation policyBusiness Response
Date: 09/05/2023
September 5, 2023
Better Business Bureau of ****
3703 **************************************************************
RE: Consumer Complaint Case #: 20545695
Complainant: *******************************
Vivint Account #: ********
Date of Agreement: August 22, 2023
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In her complaint, ****************** states that a refund has not been processed despite cancellation and return of the equipment. ****************** desires a billing adjustment.
A Vivint representative has attempted to contact ****************** via email in efforts to resolve this matter. Vivint has provided a refund of $3,457.95 on August 31, 2023. The refund was sent via credit card. ****************** can expect that refund to arrive within the next five (5) business days.
Vivints records indicate that ****************** signed a Purchase and Service Agreement (Agreement) on August 22, 2023. Records show on August 23, 2023 ****************** requested to cancel her order due to the price being different than what she was quoted. August 24, 2023 Vivint received the required Notice of Cancellation to cancel the account. August 25, 2023 notes show the account was submitted to cancellation. August 30, 2023 ****************** requested a refund, notes show ****************** was told that the account must be cancelled before the refund will be sent. August 31, 2023 the cancellation of the account was completed and the refund of $3,457.95 was sent via credit card.
With the provided information Vivint has provided the refund for the cancellation of the account. ****************** has no further obligation to Vivint and may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received text messages from my neighbors on 8/29/2023 that a Vivint employee named ********************* was canvassing to neighborhood trying to get my neighbors to sign up for their services, using my name as a customer reference. I have not consented to be used as a marketing tool for Vivint and in fact do not recommend their service. I reached out to Vivint on 8/30/23 by telephone and was told to email customer service. I sent three messages to their customer service email, and received no reply.Business Response
Date: 09/05/2023
September 5, 2023
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 20545346
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: May 22, 2021
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has given the information provided to management to ensure that this behavior is addressed. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:08/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/18/2023, I entered into a contract with Vivint to allow me to use their monitoring service with my physical security system (I already own the system 100%). The sales rep told me that I have a 14 day trial period, in which I can cancel the contract free of charge if I change my mind within that 14 days. I agreed to the trial period but was never provided with the agreement in writing. On 8/29/2023, I contacted Vivint to notify them that I was exercising my right to cancel my account free of charge, as I was only 11 days into my 14 day free trial. They said that they need to confirm with my sales rep that the trial was valid. The sales rep never responded to messages to confirm the 14 day trial. Vivint customer service said that they can not honor the trial without that confirmation. I was predatorily trapped in a contract through deception, negligence, and improper documentation. My account # is **********Business Response
Date: 09/06/2023
September 6, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20544395
Complainant: *********************
Vivint Account #: 8/18/23
Date of Agreement: 10113025
To Whom It May *********************** have reviewed the information provided by ************************* and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************, and a resolution has been agreed upon. At this time, Vivint has agreed to cancel Mr. ******* account. He has no further obligation to Vivint and may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Vivint to cancel our account and was told i needed to send an email. I sent the email and called on 6/26/23 to cancel effective for that date. I was told it took 30 days to be cancelled which would be on 7/26/23. The pyment to ******* was set up to be taken from my debit card on the 3rd of each month in the amount of $61.80. I was told that a refund would be issued for the july 27th thru the 31st because they could only deduct the full amount due for 1 month and not partial month. I called on 7/18/23 and was told we were cancelled effective 7/26/23 and we were charged thru the 3rd of August and a refund would be issued. On 8/4/23 another monthly payment of $61.80 was deducted from my checking account for 8/3/23 thru 9/3/23. I called again on 8/4/23 and again they told me a refund would be issued an I shoud get it in two to three business days. I had to cancel my debit card so no more payments would be taken out of my account, Called again on 8/30/23 and again they told me a refund would be processed for $39.87 and a request for the amount taken out for August would be reviewed and a check woud be issued. Should get it in about a week. In addition I got a letter stating my account was closed on 8/10/23, not sure where they pulled this date from. I will admit I was pretty upset by the last time I called so when the representative from ******* hung up on me it really set me off. I just want my money back and for them to not try to get me to reactivate my account.Business Response
Date: 09/05/2023
September 5, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20544285
Complainant: *********************
Vivint Account #: *******
Date of Agreement: 8/14/18
To Whom It May *********************** have reviewed the information provided by Ms. ********************* and appreciate the opportunity to respond.
In her complaint, ************** states that she called to cancel and was told to send in an email. Sent the email on 6/26/23 and was told it takes 30 days. Her account was still active when she called on 8/10/23. She wants her account cancelled and to be given a refund for over payment
Vivint cancelled Ms. ****** account and she was sent a check on 8/29/23. ************** has no further obligation to Vivint.
Vivints records indicate that ************** signed a Purchase and Services Agreement (Agreement) on 8/14/18 with an initial term of sixty (60) months which states that either party may terminate the agreement at any time after the initial term upon at least thirty (30) days prior written notice to the other party. If terminated, this agreement ends on the last day of the thirty (30) day notice period.
Vivints records indicate that ************** submitted her written notice of cancellation on 6/26/23 and, as she was not out of her initial 60-month term, the account was cancelled on 8/14/18 in compliance with her Agreement. Vivints records indicate that ************** did not make a payment for August. Vivints records indicate that ************** was issued a prorated check, on 8/29/23.
A representative from Vivint has reached out to ************** in an effort to resolve this matter. Vivint has agreed to the above resolution and ************** may contact Vivints representative directly if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 23, 2023 I called Vivint to cancel my monthly security monitoring service at the end of my contract in accordance with the contract terms. Vivint's cancellation process required me to call them to cancel the service. I spent an hour and 30 minutes on the phone with Vivint trying to cancel the service and they just kept transferring me to multiple customer service reps. I finally thought I got them to cancel my service they charged me a pro-rated final charge on June 23, 2023 for the final payment.
On July 29, 2023 I was charged the monthly fee of $44.63 after cancelling the service. I disputed the charge with my credit card company on July 29, 2023 and I won the dispute on August 27, 2023 and the charge was credited back to my account.
On August 29, 2023 another monthly fee of $44.63 was charge by Vivint and I am currently disputing this charge.
Therefore, I am filing a formal complaint with the BBB against Vivint for its unethical business practices. This process has resulted in my spending a lot my time and effort to do something that normally takes minutes to take care of with reputable companies. Vivint behavior is practically criminal the way they have been charging my credit card without my authorization.Business Response
Date: 09/05/2023
September 5, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: **** *******
Vivint Account #: *******
Date of Agreement: July 28, 2018
To Whom It May Concern:
I have reviewed the information provided by Mr. ******* and appreciate the opportunity to respond.
In his complaint, Mr. ******* states that on June 23, 2023 he cancelled his service with Vivint. He states that he also paid the final payment. Mr. ******* states on July 29, 2023 and August 29, 2023 he was charged his monthly fees. Mr. ******* desires to stop the billing.
A Vivint representative has attempted to contact Mr. ******* via email in efforts to resolve this matter. Vivint has cancelled the account effective June 23, 2023. Vivint will provide a refund from June 23, 2023 forward.
Vivint’s records indicate that Mr. ******* signed the Purchase and Service Agreement (“Agreement”) on July 28, 2018. Records indicate on June 22, 2023 Mr. ******* made a cancellation request, noted that his equipment was paid off, and requested to pay the contract buyout.
With the provided information Vivint has cancelled the account and will be sending a refund. Mr. ******* has no further obligation to Vivint and may contact Vivint’s representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint Legal
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