Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,368 total complaints in the last 3 years.
- 2,964 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Several days over the last month door-to-door salesmen have been loitering in my neighborhood. I say loitering because they don't just walk door-to-door they stand around in people's yards, sit on people's front porches when they aren't home. The young employees wander aimlessly to different houses sometimes as late as 8pm. I find them to be rude and aggressive. I told them I am not interested in their product and I asked them to stop trespassing on my property. I have a no soliciting sign posted. The young employee was angry I refused their services and began yelling at me that I was broke. What type of salesperson yells at a potential customer with other potential customers in the area. I again told him to stop knocking on my door. They act like its a joke and begin to act immature showing their real age. They are only embarrassing themselves and the company they work for. I would never buy anything from a company who allows and most likely promotes such behaviors. Today, Sept 6, a white van with the license plate ******* was parked in front of my house. My husband went out to investigate the van and he could smell marijuana coming from the van. The driver started yelling at my husband to call the police even though he was the one doing illegal activities.
Business Response
Date: 09/14/2023
9/14/2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** ******
To Whom It May Concern:
I have reviewed the information provided
by Ms. ****** and
appreciate the opportunity to respond.
The kind of behavior Ms. ****** has
reported is not consistent with Vivint’s policies, and I have reported this
complaint to sales management in Ms. ******’s area. Vivint appreciates Ms.
******’s feedback and will ensure that any coaching or disciplinary action is
carried out swiftly.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Should something like this happen again I will be notifying you as well as my state’s Attorney General.
Sincerely,
***** ******Initial Complaint
Date:09/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called paid my equipment off going through a divorce moved out of home where vivint was set up. They took my money out of my account and didnt cancel my subscription. Then called to cancel subscription they said they did. Then get a bill for $178.00 paid that was treated very poorly poor customer advocates were not helpful whatsoever. They can hardly speak any English cant understand them. Then had to send an email saying why I wanted to cancel. Will not recommend vivint to anyone!!!!!! Too expensive anyways then comes other feesBusiness Response
Date: 09/11/2023
September 11, 2023
Better Business Bureau of ****
**** *******************************************************************;
RE: Consumer Complaint Case #: 20563438
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: October 1, 2020
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
In her complaint, ********************** states that she moved out of the home where the system was installed. ********************** states that she paid off the equipment and Vivint did not cancel the service, however, took a payment. ********************* states that when she called, she was informed that she needed to send in a written notice of cancellation. ********************** desires the account to be cancelled.
A Vivint representative has attempted to reach out to ********************** regarding this matter via email. After reviewing the account, ********************** agrees to cancel the monitoring service agreement effective September 5, 2023, when the notice of cancellation was received.
Vivints records indicate that ********************** signed a Purchase and Services Agreement (Agreement) on October 1, 2020. ********************** called Vivint on February 22, 2023, to cancel, however, was informed the equipment would need to be paid off in full. July 31, 2023, ********************** called to transfer the service to her ex-husband. August 9, 2023, ********************** called to complete a takeover of the account. August 10, 2023, ********************** called to state that she no longer lives in the home, her ex-husband is keeping the service. August 29,2023, ********************** called to find out the balance remaining on the equipment loan and was transferred to Citizens for this information. September 5, 2023, Vivint received a written notice of cancellation from **********************.
To resolve this matter, Vivint agrees to the resolution as stated above. ********************** may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my service with Vivint on August 4, 2023 and was not supposed to be charge anymore but today I saw a charge from them on my bank account. I WANT MY MONEY BACK -Business Response
Date: 09/13/2023
9/13/2023
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 20563201
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: 7/5/2014
To Whom It May ***************** have reviewed the information provided by the customer and appreciate the opportunity to respond.
Vivint has agreed to refund the customer $65.02 which will be received within **** business days. The customer may contact *********************** representative directly if they have any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 7th we had the smart home rep come by and talk a out the product. It sounded like something we wanted to do. He told us he would give us the first 30 days free and we would have 30 days in which to cancel if we were not satisfied. After 1 week the camera stopped working, we spoke with the same rep he placed a call and let us know the tech would be calling, we never received a call. We called the person on the phone asked if we could unplug it, we said no it's on the ceiling in the garage, he set a date for a tech to come, they never showed we called back they said it was not put in correctly and set another date, again no show, we called they said oh they put in a different date. We can reschedule my husband said no we'd like to cancel the service they told him the trial date had expired, I called back and asked when we had the service installed they said the 10th of August I reiterated today's date is the 1st of September 30 days isn't up yet and we'd like to cancel, he then said oh I don't see anything that says you have a 30 day trial in which to cancel, I said the rep ***** told us we could cancel within this time, he said we will check with him and give you a call back Monday i said now your stretchingthe time so we'llbe past the 30 dayshe said "no it'snot up until the 10th of September. They never called back. I called back they said there is nothing in the system that said that, but wants to get a tech out here to fix the camera. We reiterated it's within the 30 days thier rep told us and we no longer want this, they stated we cannot cancel now.Business Response
Date: 09/11/2023
September 11, 2023
Better Business Bureau of ****
3703 **************************************************************
RE: Consumer Complaint Case #: 20563046
Complainant: ******* Bacon
Vivint Account #: ********
Date of Agreement: August 10, 2023
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint has agreed to the full cancellation and removal of the equipment. This will include a full refund of any payments made directly to Vivint and full closure of the Equipment Line of Credit. ************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 06/30/2023 I had a sales man come to my door and told *********** husband about the company he worked for( vivint) he explained that he could get us a good deal on the home security system & that all we had to pay for was the equipment. He stated that there was no ************* was like ******* & that if we werent satisfied with the service we can cancel at anytime. Also the equipment fee that we would be paying is $41.96. So on 9/5/23 I checked my bank account & noticed a charge of $36.67 from said company which weird because I was only suppose to be getting charged $41.96 for the equipment. So I gave them a call & was told that I was charged the service fee. I explained to the rep that the sales man never informed me of a service fee & that I was told I would only be paying for the equipment. The rep then offered to waive the service fee for the month of September since I didnt know about it. I then refused & asked them to just cancel my service. He proceeds to tell me that the fact that Im in a contract I would have to pay for the equipment in order to cancel. The equipment is $2,229.00 so I told him that the salesman did not inform me of this & that I was told I could cancel at anytime. Then the rep tells me that I was under a 30 day trial period which I never knew about because the salesman never informed me of this. I explained the situation to the ******** pushed me off & hung up. I called back & spoke to a supervisor who told me there was nothing they could do. I asked to speak to a manager but all the managers were in a meeting. I was basically lied to the whole ********** the company wont do anything to help me.Business Response
Date: 09/11/2023
September 11, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20562527
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: June 30, 2023
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the remaining monitoring contract and Equipment Line of Credit without fees or penalties, upon removal of the Vivint equipment. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint Customer Support ******************************************************** Subject: Persistent Front Door Lock Issue - Urgent Resolution Required I am writing to express my deep dissatisfaction with the Vivint security system, which I have been using for two years. Specifically, I want to highlight the recurring issue with the front door lock, which has consistently malfunctioned since its installation in March 2021.As a loyal customer since March 2019, I trusted ********************** for reliable security solutions. However, the front door lock's persistent problem, displaying an error message stating "front deadbolt cannot fully extend," has compromised my home's security and caused substantial inconvenience.Despite numerous contacts with Vivint customer support and several visits from your representatives, the issue remains unresolved. Their troubleshooting efforts have not rectified the problem, leaving me with no choice but to consider defaulting on my system due to a faulty and expensive front door lock.I urge Vivint to take immediate action to address this issue. My trust in your brand and the promises made at the time of purchase compel me to seek a swift and satisfactory resolution. Failure to do so may leave me with no option but to explore legal remedies to protect my consumer rights. I hope we can resolve this matter amicably.Business Response
Date: 09/13/2023
September 13, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20561447
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: March 18, 2021
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ******************** and a resolution has been agreed upon. At this time, Vivint has scheduled a technician to address Mr. ********* door lock issues. Vivint has also reduced Mr. ********* monthly services fee by $10.00. ******************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/19/2024
I am deeply frustrated with Vivint's services as I have been experiencing persistent issues with the smart panel's inability to connect to Wi-Fi. This problem has been ongoing since 2021, and despite my numerous attempts, including rebooting and resetting the system, the panel continues to malfunction. The current situation is absolutely disgraceful, and the consistent failure of the system is causing significant inconvenience. I am extremely displeased with the overall performance, and it is disheartening to feel like I am dealing with a defective system. I urgently request that Vivint sends someone to address and fix these issues promptly. This level of service is unacceptable, and I feel let down by what seems to be a subpar and unreliable product, making me question the integrity of the company.Business Response
Date: 01/24/2024
January 24, 2024
Better Business Bureau of ****
3703 **************************************************************
RE: Consumer Complaint Case #: 20561447
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: March 18, 2021
To Whom It May ********************** his rebuttal, ******************** states that he has had persistent issues with his Vivint panel and that he would like Vivint to send a technician to address the issues as soon as possible.
A Vivint representative has reached out to ******************** to ensure that his concerns are addressed. ******************** has confirmed that his system is working well now, after extensive troubleshooting that he had to do. Vivint has applied a credit to his account to cover the next two months service fees. ******************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started service on 10/12/2019 with Vivint - I signed up for monitoring plus I was told I had to buy the equipment. I was told that the financing was 60 months and the monitoring agreement was 39 months. I moved in 2021and I was told by Vivint when I moved to leave all equipment at the old house.I moved into my new house without equipment at their advice, and then when I called to setup service, they told me that whoever told me that was wrong. That person raised their voice at me and was incredibly rude. I made several other phone calls with Vivint and kept getting disconnected from them. So I asked to cancel and Vivint said no because I still had time on my contract for monitoring. So then I was forced to by more equipment to satisfy my 39 months.Then they switched my equipment financing to a credit card (vs line of credit) and now I am getting charged interest like a credit card would do. Not at all with the terms of the original agreement.Fast forward to now and I want to cancel and they are telling me that I can not because the end date is now 8 years out (what???). Even though 39 months should be up or close to it. They change their story every time I call, but never have any documentation to back it up.To make matters worse: the equipment does not work. I have had THREE CO incidents in my home and the equipment did not pick it up. It was my store bought wall plug ins that did, thank goodness. I have proof from the fire department. I am also missing sensors and when calling on all of these issues, I am never sent anything. They have also failed repeatedly at removing my EX HUSBAND who was never on my account, from the account. Talk about safety issues.I want out of this contract. This company's profession is supposed to be to protect people. They switch the terms of all of their agreements when they feel like it. They lack integrity. They threaten people when they want to sever business ties. I believe this company is a scam.Business Response
Date: 09/11/2023
September 11, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20561089
Complainant: ***************************************
Vivint Account #: *******
Date of Agreement: October 12, 2019
To Whom It May ***************** have reviewed the information provided by ************************ and appreciate the opportunity to respond.
A Vivint representative has reached out to ************************ and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the remaining monitoring contract without penalty or fees. ************************ may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My issue started with this company when one of their sale reps came to my home attempting to get my husband and I to purchase equipment. We agreed to get the service but then was told by their sales rep ****** that the installation will take place in a few minutes. Even when we told him that we had plans for the remained of our day. He was very adamant and told us if we did get the installation he would charge us another installation fee. The install guy told us this was not common practice and he can d the installation the following day. Once the installation happened an we reviewed the price, we noticed the price continue to increase. We call Vivint and then it was bought to our attention that we were charged for things we did purchase (these things belonged to ADT since they were our previous security providers). Because of this, we decided to end our contract with them while we could since it was within the 3 days window they gave. We called several times asking when will our account be closed and they gave several excuses and told us it could be up to 30 days. When we cancelled ****** came to our home at **** pm asking why we reported him and pulled the Vivint sign. Last Friday when I called to get an update, another rep told us she did know what was taking so long for them to cancel our acct so she did. She told us that our service would remain on until they picked up the equip. which did not happen & we had to go w/o security. When I called back, a guy name ***** portrayed to be a mgr and promised us that he would let keep the equip. free of charge and just charge us for monitoring. He promised to get our service back on that night & provided us with his number. To make a long story short, this wasn't a working number and took $150 payment from us and opened another acct. Today, a rep came to remove the equipment and broke all of our previous equip. I can't lock my doors, they cut my camera cords, left holes in my walls, and broke my ring db.Business Response
Date: 09/12/2023
September 11, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20559744
Complainant: Raytoysha **************;
Vivint Account #: *******
Date of Agreement: 8/13/23
To Whom It May *********************** have reviewed the information provided by ***************************************** and appreciate the opportunity to respond.
In her complaint, ********************** states that she purchased the Vivint system after a sales representative gave a presentation at her home. She noticed that the price kept going up and that she was being charged for existing equipment she had from her previous security company. She requested cancellation for this reason. ********************** claims that the technician that removed the equipment from her home broke all of her previous equipment.
Vivint has canceled Ms. ********** service and her loan. A Vivint representative has reached out regarding the home damage. A refund has been given for the damage to her door. Vivints representative is waiting for photographs of the damage and for an invoice with the cost to replace the equipment in order to review and to move forward with her claim and resolve her complaint.
Vivints records indicate that Ms. ********** signed a Purchase and Services Agreement (Agreement) on 8/13/23 with an initial term of sixty (60) months. Vivints records indicate that ********************** called on 8/18/23 regarding issues with her thermostat. Vivints records indicate that on 8/22/23 a technician removed the thermostat from Ms. ********** home. Vivints records indicate that ********************** requested to cancel on 8/18/23. Vivints records indicate that ********************** was canceled on 9/1/23 and the equipment was removed from her home on 9/5/23. Vivints records indicate that a home damage case was opened on 9/5/23 for **********************. Vivints records indicate that Vivints representative requested photographs of the damage and an invoice for the replacement cost of the damaged equipment and sent a check for the door damage to ********************** on 9/6/23. Vivints records indicate that Vivints representative has reached out to ********************** for the photographs and invoice on 9/7/23. Vivint records show that photos were received on 9/11/23 and Vivints representative responded to the email requesting the invoice that had been discussed previously.
A representative from Vivint has reached out to ********************** in an effort to resolve this matter. Vivint has agreed to the above resolution and ********************** may contact Vivints representative directly if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On august 21,2023 manny from Vivint came to our home and told us nothing but lies told us that Vivint would buy out our contract with adt and we would have a 30 day free trial called a week later to cancel and find out its only 3 days and Vivint wouldnt be buying out our adt contract called customer service to cancel and has just been a run around process not letting us cancel and our sales rep has blocked us and refuses to communicate with anyone just want my service canceled and the **** credit line they opened to be gone and be done with this awful companyBusiness Response
Date: 09/11/2023
September 11, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20559594
Complainant: ***************
Vivint Account #: ********
Date of Agreement: August 21, 2023
To Whom It May ***************** have reviewed the information provided by ********** and appreciate the opportunity to respond.
A Vivint representative has reached out to ********** and a resolution has been agreed upon. At this time, Vivint has agreed to fully cancel the account including removal of the Vivint equipment, a full refund of any payments made directly to Vivint, and full closure of the Equipment Line of Credit. ********** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalBusiness Response
Date: 09/11/2023
September 11, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20559594
Complainant: ***************
Vivint Account #: ********
Date of Agreement: August 21, 2023
To Whom It May ***************** have reviewed the information provided by ********** and appreciate the opportunity to respond.
A Vivint representative has reached out to ********** and a resolution has been agreed upon. At this time, Vivint has agreed to fully cancel the account including removal of the Vivint equipment, a full refund of any payments made directly to Vivint, and full closure of the Equipment Line of Credit. ********** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was lied to when first getting the security system. I was told a 2 yr. Contract later after I sign the agreement it turned out to be a 5 yr Contract. Then I was told if I paid off the equipment, I would be able to end our agreement then was told I own 400$ to end the agreement. The equipment has always had problems. I had service man come to the house do to problems with the equipment multiple times. Never worked right.Business Response
Date: 09/11/2023
9/11/2023
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 20559054
Complainant: ************************;
Vivint Account #: *******
Date of Agreement: 10/12/2019
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to cancel ******************** account without penalty. ******************************* contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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