Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,368 total complaints in the last 3 years.
- 2,963 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CASE #*********
About 3 months ago, one of my camera's had a manufacturer defect and I paid for a technician to come out to fix it. The tech had to replace the camera and he confirmed it would be replaced FREE OF CHARGE. Vivint has been trying to charge me for this camera every month, for the past three months. Since my account is on auto draft, I have to transfer money out of my bank account, so Vivint won't steal this money out of my account. For the past three months, I have called SEVERAL TIMES PER MONTH and each time I get transferred to a supervisor/manager and they claim the issue will be fixed in 24 hours and the balance will be removed from my account, once the "higher department" credit the camera. Every manager claims I will never have to call again and they lied!!! Vivint is STILL TRYING TO BILL ME for this camera. A week ago, I called again and was told this issue will be fixed overnight. It has been a WEEK and my account still shows a balance that is trying to be deducted from my account and shows im past due. Every month, I have to call Vivint and pay my normal $60 service fee over the phone, to bypass the billing issue with the camera. Tonight, I called Vivint and spoke with a representative who was no help and now i'm being told I will have to get a call back, because he could not help me or isn't familiar with the situation. I also asked him for an email to make a complaint or to contact vivint and he told me there was no email, therefore I had to go online and find ****************. I am now filing a BBB complaint and will also contact the CFPB, FTC and hire a lawyer if this is attempted to be withdrawn out of my bank account again.
THIS IS ABOUT TO LOSE ME AS A VIVINT CUSTOMER AND HIRE ANOTHER SECURITY COMPANY IF THIS IS NOT FIXED WITHIN 24 HOURS!!!
*********** ************ ***** ** denham springs, la 70726
*********************** ************ Account: *********
Business Response
Date: 09/14/2023
September 14, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: *********** *******
Vivint Account #: *******
Date of Agreement: September 10, 2019
To Whom It May Concern:
I have reviewed the information provided by Mr. ******* and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ******* and a resolution has been agreed upon. At this time, Vivint has removed the camera charges from the Vivint Billing account. Mr. ******* may contact Vivint’s representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********** *******Initial Complaint
Date:09/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I purchased Vivint I was told a technician would come out if I had any issues with the equipment free of charge. I also was told my equipment would be covered. Now I’m having offline issues, company wants to charge me $99 to have a technician come out and when I made them aware of the damage to my front door camera, they claim it wasn’t covered. They offered additional coverage for additional money a month. Company lied to get me to sign up for servicesBusiness Response
Date: 09/14/2023
September 14, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *******
Vivint Account #: *******
Date of Agreement: 8/8/20
To Whom It May Concern:
I have reviewed the information provided by Ms. ******* ******* and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. *******, and a resolution has been agreed upon. At this time, Vivint has agreed to send a free tech to install a discounted doorbell camera and door sensor. Ms. ******* may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to close my Vivint account due to selling my house in zip code 30312 to move to an apartment in another city with zip code 27612. Vivint told me I needed to pay off the equipment cost and submit a 30-day notice to cancel the services. I paid the remaining balance of the equipment, $599.88, on 9/7/2022 and received a receipt on the same day. I submitted my notice on 9/7/2022 and received confirmation that they received it on 9/8/2022. Yesterday, 9/6/2023, my credit card was charged the service fee of $13.29. I did not receive an email telling me my account was going to be charged again for a service I cancelled and paid off a year ago. Contacting them in the past via phone has always taken hours and multiple transfers between departments to get simple questions answered and obviously not done properly.Business Response
Date: 09/14/2023
September 14, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** ******
Vivint Account #: ********
Date of Agreement: April 3, 2021
To Whom It May Concern:
I have reviewed the information provided
by Ms. ****** and
appreciate the opportunity to respond.
A Vivint representative has reached out to
Ms. ****** and a resolution has been agreed upon. At this time, Vivint has
agreed to cancel the monitoring service agreement effective September 7, 2022,
when the buyout payment and written notice of cancellation was received. Ms.
****** may contact Vivint’s representative directly if she has any questions or
concerns regarding this matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/15/2023
Complaint: ********
I am rejecting this response because: I have been told twice that I would get my refund within 2-3 business days and have yet to get it. Today I get a response that it will take 7-10 business days.
I also asked the woman who messaged me to cancel my account but wait until I get my refund to which she responded that she would wait until I confirmed that I received it. Today I get an email saying my account has been cancelled and thus “All billing and monitoring of your Vivint system has been disabled” meaning they cannot track my refund. Very convenient.
Sincerely,
***** ******Initial Complaint
Date:09/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Call Vivint to discuss where they billed me incorrectly, customer service rep argued with me and told me the bill was correct even though I was charged $60 more on the monthly service and was quoted by their salesman. Continue to explain to me seven times of the breakdown of the charges when I told her I didn’t need one. They were supposed to install a smoke detector. I’m on initial install and did not had to come back approximately a week and a half later to put smoke detector in And the salesman was supposed to take care of it along with his manager to where it was included with the initial install. Turned out that we were on the hook for a portion of the smoke detector and installation fees even though it was not our doing where it was not installed , the original tech said it was not on the work order contact the salesman salesman said it was on the work order, and the technician another technician would have to come back and install it. We were charged installation fee on the second. Salesman also told us we had 30 days to try system from the date it was complete upon calling Vivint to discuss the bill. We were lied to and told that the equipment was only good for three days and if they could not cancel services and we were required to pay $3653 Pay off the equipment before they could cancel their services. And that they were unable to cancel any services at this time I have informed Vivint that I will not be paying their services as the salesman told us we were in a promotional. And they switched us to sign up and never informed us of the three days also system was completely installed. Initially it was not completed till. till about a week or so later. In which the salesman told us we had 30 days from that date now I currently have $3653. It probably go into collections and or late payments heard of my credit score impacting me personally, I have called the required companies, including the finance company, and informed them as well with of what Vivian didBusiness Response
Date: 09/14/2023
9/14/2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******** ******
Vivint Account #: ********
To Whom It May Concern:
I have reviewed the information provided
by Ms. ****** and
appreciate the opportunity to respond.
In her complaint, Ms. ****** explains that
she is dissatisfied with her service. Ms. ****** further explains that she was
given a 30-day cancellation period, however, she is now being told she only had
a 3-day cancellation period.
To assist Ms. ******, Vivint is willing to
honor the 30-day cancellation period she states she was given. Vivint is
willing to remove the equipment, cancel her account and line of credit and
fully refund all payments made.
A representative from Vivint has contacted
her via email to schedule a system removal appointment.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around July 19th, Vivint came to my house letting us know of upgraded equipment. We decided to upgrade & a tech cam the same day and they only asked that we "slide him $50" to do the installation. As soon as he left, there was a notification on my app saying I was disconnected from the panel. I checked the panel and everything was on. About a month later my system went completely out no cameras, doorbell or alarm. I looked at the power plug and there is a wire not connected. I called and they set an appointment for 8/24. The tech never showed and I was told I didn't confirm even though I received a text that morning saying they were coming. They rescheduled me for 8/26, confirmed & tech still didn't show. I was on the phone for over an hour trying to get the issue resolved just for them to reschedule me for a week later. On 8/31 after confirming my appointment again, the tech never showed. I was never able to speak to a supervisor and was on hold again for over an hour. The rep said she spoke to her sup who would try everything they could to get another appointment. The supervisor sent me a confirmation email saying they would call that following Monday. ******************* never called me back but they scheduled an appointment for a week later. Here we are 9/7 and after confirming again I received a text saying my tech was coming to day. Another saying he was on the way. I got a call that rang once and hung up. I received a text from the same number saying they were my Vivint pro. That was it . I text the number back, said I was home but he needed to knock because the doorbell wasn't working. No response. Then I received a text from Vivint saying I canceled my appointment . I called the number back and it went straight to voicemail. Couldn't leave a message because the mailbox is full. This is ridiculous and I want to turn the equipment back in but now I'm passed my 30 days for a refund. If this is the service offered I don't want it nor do I recommend.Business Response
Date: 09/13/2023
September 13, 2023
Better Business Bureau of ****
**** **************************************************************
RE: Consumer Complaint Case #: 20571652
Complainant: *************************
Vivint Account #: ********
Date of Agreement: January 6, 2020
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint had scheduled a Smart Home Professional for September 13, 2023, which was able to resolve the issue ************** had regarding her panel. Vivint also agreed to apply a credit in the amount of $46.47 to cover one month of monitoring service fees and a credit in the $50 as reimbursement for a payment made directly to the Smart Home Professional upon installation of the upgraded equipment. ************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
9/7/2023 called Vivint to cancel my service witch is a month to month agreement. I spoke with Kevin he stated his ID number was ******* 30 min I had to go back and fourth with him trying to upswell me and then o kept saying no to all his requests. He then wanted me to jump through all these uneccesary obstacles and never did cancel my service. This is two months they are charging me for when I don’t even live there anymore and they refuse to close my account so they can keep charging me. This is twice now that these people have made this impossible to close down my month to month account. He stated he didn’t like my tone and hung up on me. I think the owner of this company is a thief and trying to steal money from people hiding behind a security company when they are stealing money out of my pocket. I need to cancel my service. That’s all I don’t have any issues with anywhere except Vivint canceling service. Then when you can’t jump through all these hoops that your not even required to. They keep your service on so they can charge you.Business Response
Date: 09/15/2023
9/15/2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******** ****
Vivint Account #: *******
Date of Agreement: 4/14/2020
To Whom It May Concern:
I have reviewed the information provided
by Mr. **** and
appreciate the opportunity to respond.
A resolution has been agreed upon. At this
time, Vivint has agreed to cancel Mr. ****’s account and waive the overdue
balance. Mr. **** may contact Vivint’s representative directly if he has any
questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My family moved Summer 2022. I cancelled and paid off my entire balance to Vivint. Just to find out this month that I got put on a month to month contract even though the company knew that I moved out of state and did not bring my equipment with me. I was not notified about this change and am especially confused because I turned off the service due to equipment malfunction and issues with the alarm going off on the new owners of the house. They said my month to month was for monitoring but I requested the panel be shut off.Business Response
Date: 09/14/2023
September 14, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* ***
Vivint Account #: *******
Date of Agreement: May 3, 2010
To Whom It May Concern:
I have reviewed the information provided by Ms. *** and appreciate the opportunity to respond.
In her complaint, Ms. *** states that she moved in the summer of 2022 and cancelled and paid off her entire balance with Vivint. She states Vivint placed her on a month-to-month contract, despite knowing she moved out of state and had no equipment. Ms. *** desires a refund.
A Vivint representative has attempted to contact Ms. *** via email in efforts to resolve this matter. Vivint offers cancellation of the Vivint account without penalty to Ms. ***.
Vivint’s records indicate that Ms. *** signed a Purchase and Service Agreement (“Agreement”) on May 3, 2023. Records show on March 22, 2022 Ms. *** reported that she would be moving. May 25, 2022 Ms. *** noted that she paid off her equipment, Ms. *** gave verbal permission for a takeover and told Vivint she would call back. July 6, 2022 Ms. *** requested the pin code to the panel for the new homeowners due to the alarm going off. September 7, 2023 Ms. *** made a cancellation request, she noted that she moved and the takeover fell through. September 11, 2023 Ms. *** sent Vivint the required Notice of Cancellation to cancel the account.
With the provided information Vivint offers cancellation of the account. Ms. *** may contact Vivint’s representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Trying to cancel a monthly subscription with Vivint and they are not allowing me to cancel. They are claiming that in order to cancel my service I have to pay off an equipment loan that is through Citizens Pay before they will cancel my monthly monitoring service. I asked why the loan through a third party had anything to do with my monthly service fee and they said its in the contract. I asked that they show me where it is in the contract because there is no way that a loan they do not own or service is contingent on me canceling my monthly monitoring service. I explained I wanted to keep the equipment and would pay that loan off but I no longer could afford to pay the $75 a month for their service.Business Response
Date: 09/13/2023
September 13, 2023
Better Business Bureau of ****
**** **************************************************************
RE: Consumer Complaint Case #: 20569982
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: September 15,2022
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the monitoring contract without penalty or fees. ***************** will remain responsible for the remaining associated fees with the Equipment Line of Credit. Vivint also agrees to refund $173.33 to the Equipment Line of Credit upon return of the Deadbolt Door Lock. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’ve had four false alarms within 3 months. The company made me pay for shipping for new sensors then the new sensor was bad and caused another false alarm. They wanted to charge me for a tech to come out and check my system. Which should be done for free. I asked to talk to a supervisor and they claimed they didn’t have one at the moment. I called to cancel and was on the phone for over an hour and still wasn’t able to cancel. Horrible company and horrible customer service. Bad system.Business Response
Date: 09/14/2023
9/14/2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******** ******
Vivint Account #: *******
Date of Agreement: 8/22/2018
To Whom It May Concern:
I have reviewed the information provided
by Ms. ****** and
appreciate the opportunity to respond.
A resolution has been agreed upon. At this
time, Vivint has agreed to cancel Ms. ******’s account. Ms. ****** may contact
Vivint’s representative directly if she has any questions or concerns regarding
this matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:09/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have repeatedly attempted to contact Vivint to have our service transferred to the buyer of our home or canceled due to military PCS orders and they have continuously put us on hold stating they have to connect us with a special team in order to handle military-related complaints. However, even with a call-back requested due to an absurdly long wait time, we are STILL waiting for a call back. The original inquiry was on 8/30/2023, the second inquiry that we are still waiting to have follow-up from, was on 9/4/2023. No call back has been received, no follow-up from the company, but yet our service remains and they continue to bill us. The new owner is set to move into the home next week and we have stressed this to their company to no avail.Business Response
Date: 09/14/2023
September 14, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: **** ******
Vivint Account #: *******
Date of Agreement: 11/24/21
To Whom It May Concern:
I have reviewed the information provided by Mr. **** ****** and appreciate the opportunity to respond.
In her complaint, Mr. ****** states that he has asked vivint to xfr his service to the nho or cancel to military pcs order and he is repeatedly put on hold to be xfrd to a special team that handles military-related complaints. He has not had a call back and the wait time is absurdly long. 1st call was on 8/30/23 and 2nd was 9/4/23. The new owner moves in next week.
Vivint agrees to cancel the remainder of Mr. ******’ service and loan once he submits his military orders to Vivint.
Vivint’s records indicate that Mr. ****** signed a Purchase and Services Agreement (Agreement) on 11/24/21 with an initial term of sixty (60) months. Vivint’s records indicate that Mr. ****** contacted Vivint on 8/28/23 to get move information. Vivint’s records indicate that Mr. ****** contacted Vivint on 9/7/23 to say that he has military orders and will need to move soon. He was informed that his account cannot be taken over, but that Vivint is reviewing for cancellation. Vivint’s representative is waiting to receive the military paperwork from Mr. ****** to proceed with cancellation and loan forgiveness.
A representative from Vivint has reached out to Mr. ****** in an effort to resolve this matter. Vivint has agreed to the above resolution and Mr. ****** may contact Vivint’s representative directly if he has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint Legal
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.