Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,353 total complaints in the last 3 years.
- 2,971 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am visiting friend in ****** *** A person in red Vivant shirt came to door while my friend was out. He knew her name but when asked for card he had none and he noted she had security but advised they would send brochure and stated she could get ring, etc. I made clear her Son handles and then he told me it was hot and could I get him water. I said no and locked up. When I called Vivant they said that they do send people out for unsolicited calls and said their technician do mot carry I d cards. I told them if he comes back I may need to call police and he said I can do what I want Her house has sign for no unsolicited calls. This company admits to this type of practice and they are a security company. This should be immediately stopped.
Business Response
Date: 09/22/2023
September 22, 2023
Better Business Bureau of ****
**** **************************************************************
RE: Consumer Complaint Case #: 20615384
Complainant: *********************
Vivint Account #: *******
Date of Agreement: May 23, 2009
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to place Ms. ******* contact information on their Do Not Call, Contact,and Solicit lists. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Continue lies about prices and services. I call 3-4 times a week for the ast 6 months to resolve these issues. Its so stressful and draining dealing with them. They always say I assure you the problem is solved give it ***** hours and its never done. I left all information in my review.Business Response
Date: 09/22/2023
September 22, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20297185
Complainant: *********************************
Vivint Account #: *********
Date of Agreement: July 22, 2023
To Whom It May ***************** have reviewed the information provided by ************************************* and appreciate the opportunity to respond.
In her complaint, ************************ explains that there have been continuous lies about prices and services. ************************ desires a refund.
A legal representative from Vivint has attempted to contact ************************ via email and phone to resolve his concerns.
Vivints records show that ************************ signed a Purchase and Services Agreement upon installation of her Vivint system with the initial term of sixty (60) months. This shows a monthly services fee of $39.99, and total equipment fee of $1,094.87, plus applicable taxes, during that term.
************************ may contact ********************************** / ************) directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a complete alarm system from Vivent in 2021 which I paid off in full on 9/14/23. I didn't have as the system was transferable I made it convey with the sale of but I did and made it convey with the sale house. Now Vivent refuses to remove my autopay until i furnish the name of the new home owners, which i do not have.I explained that everything is handled via the realtors but Vivent will not temove my auto pay and I no longer have access to the account.
They have told me that unless I give them this information I must continue paying the monthly service of $42.85 until 10/30/27!Business Response
Date: 09/23/2023
9/22/2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** ****
Vivint Account #: *******
Date of Agreement: 8/3/2021
To Whom It May Concern:
I have reviewed the information provided
by Ms. **** and
appreciate the opportunity to respond.
A resolution has been agreed upon. At this
time, Vivint has agreed to closed Ms. ****’s account without penalty. Ms. **** may
contact Vivint’s representative directly if she has any questions or concerns
regarding this matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me but only with the agreement by Vivent to also remove my autopay information from the account. If the new homeowner wishes to utilize the Vivent system they may do so under their own account and at their own expense. I have already paid for the equipment in full and it conveyed with the sale of the house. I will no longer have anything to do with Vivent.
Sincerely,
***** ****Initial Complaint
Date:09/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have security services with Vivint Smart Home and a salesman came to my home unsolicited and showed me some cameras and their functions on his tablet. He stated he could add the cameras to my current bill for approx. $20 per month like a cell phone. It seemed like a good deal, so I proceeded with the sale and had the cameras installed. The entire transaction was a lie. The cameras were billed separately for $79 per month, and were defective. I called customer service to get a refund, and was on the phone for 3 hours before they finally told me they were not going to refund the cameras. The total cost was over $1700.00, and now I am stuck paying for defective cameras. This was all within the last 60 days.Business Response
Date: 09/25/2023
9/25/2023
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 20612722
Complainant: ***********************
Vivint Account #: ********
Date of Agreement: 7/25/2022
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to lower his monthly monitoring payment to $25.00. *************** may contact ****************************** if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:09/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have constantly and consistory tried to cancel Vivint I purchased Vivint in 2019 for my home at ********************************************************************. I moved in 2021 leaving the security system in tact while I was selling my home Upon sale of my home in April of 2022, I requested to have my system moved. I had a set appointment for a tech to come ri the home and remove the security system to be moved with my other things The tech had to reschedule and unfortunately it was after the date I was moving. I did not receive my system and began ti call to find out what the issue was. I was then informed that they had removed the system and left it at my former address I explained that I was told it would be sent to me. And that I had no way of going back to oick up my system Since they decided that they would not send it, I asked that I would cancel I was told I could, but I had to continue to pay for the equipment. I have received several different answers as how to cancel. The family who lives in my former home would not send the equipment that was left by Vivint. Several salespeople have knocked on my door and I explained that I was being charged for the equipment and service and was told ti email as well to cancel. I emailed requesting cancellation because I dont have the equipment and most certainly am not using their services There were no charges between December of 22 until this morning when they pulled $631.85 out of my account. I spent 3 hours between numerous transfers and wait times They will not return my money I want my money backBusiness Response
Date: 09/22/2023
September 22, 2023
Better Business Bureau of ****
**** *******************************************************************;
RE: Consumer Complaint Case #: 20612600
Complainant: *************************
Vivint Account #: *******
Date of Agreement: June 19, 2019
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
In her complaint, ************ states that she had scheduled a technician to remove the equipment since she was moving. ************ states that the appointment was cancelled and couldnt be rescheduled till after she needed to move. ************ states that she called Vivint because she never received the equipment. ************ states that she was informed the equipment was removed and left at the home, she thought it was to be shipped to her. ************ states that she requested to cancel at that point, however, she was told she would be responsible for the balance on the equipment loan. ************ desires to have the monitoring service cancelled, the equipment loan forgiven, and no further contact by Vivint.
A Vivint representative has attempted to reach out to ************ regarding this matter via email. After reviewing the account, ********************** agrees to cancel the monitoring service and forgive the remaining balance on the equipment loan effective April 19, 2022, when new service was started and is still active. Vivint also, agrees to refund all payment made directly to Vivint from that date forward. ************ has no further obligation to Vivint.
Vivints records indicate that ************ signed a Purchase and Services Agreement (Agreement) on June 4, 2019. ************ called Vivint on April 11,2022, due to moving and wanting to know her options. ************ was offered the chance to leave the equipment behind and have new equipment installed at her new home, however, ************ did not qualify to do so. ************ was going to call back to schedule the removal of the equipment. May 18, 2022, called about being charged even though someone has taken over the equipment and started service at her old address. During the month of August 2022, ************ made several more calls to Vivint about still being charged when she does not have the equipment or services. It was explained that due to the equipment being left behind, she would still be responsible for paying for it off. June 8th and 22, 2023, Vivint received a written notice of cancellation from ************.
To resolve this matter, Vivint agrees to the resolution as stated above.************ may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had two Sales Rep from Vivint offering service on 8/19/23, they had been told we were not interest but they insisted on talking to the owner of the house. I came out to let them know the same thing, but they were very pushy and persistent with just showing me how the system worked. I allowed them to show me but let them know that I was not interested in the service since it was my first month in the house and I had not received any bills so I was not able to afford the service, to which the rep said he was going to give me a 30 DAY TRIAL to try it out. I let them know that I did not have my debit card with me as I had lost it, so rep still insisted that I did not need a card number bc I had a moth free trial & later I could add my card and that at the moment there was not going to be any fees, so he had me add a bank and routing number. He kept assuring me I could cancel at any point within the month and at no cost/fee. He also kept saying the equipment was free! & the reason why he promised me the month trial was because I kept on repeating, I was just barely going to get my first set of bills in September so I couldn't afford it. He also said there was not going to be a credit check and there was, I had someone break in my car and take my work laptop, which I'm having to replace & cameras didn’t catch it so here I am now calling them on 9/11/23 to cancel the month trial & first customer service says I can’t, that the rep added a note stating there was a week day trial, then I speak to a Supervisor and he states it was a 3 day trial, that my card was charged at the day of installation, that I can’t cancel, & won’t provide me with a corporate contact. Completely got blindsided! The sales rep spent 3 hrs in my home, making me sign up with lies and tricks! I have called the rep & texted & no response AT ALL. This business is a SCAM, the most UNETHICAL & DISHONEST. I need a cancelation of my account & for them to be responsible for what they want to bill me for.Business Response
Date: 09/20/2023
September 20, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #:********
Complainant: ***** ****
Vivint Account #: ********
Date of Agreement: August 19, 2023
To Whom It May Concern:
I have reviewed the information provided by Ms. **** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. **** and a resolution has been agreed upon. At this time, Vivint has agreed to the full cancellation of the Vivint account. This includes removal of the Vivint installed equipment, a full refund of any payments made directly to Vivint and full closure of the Fortiva Line of Credit. Ms. **** may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Vivint about a balance that was past due and their equipment being faulty and a cancellation all together because I did not want to continue services with them due to bad service, bad equipment and unscrupulous tactics to finance their equipment and I was not told or sent balance information since the day I purchased.They did not want to reduce the past due amount to a reasonable amount and do not want to let me cancel my services! They are holding me hostage and are obligating me to pay a balance of $300 AND Another $770 to cancel! They told me to they would keep adding charges and incur more fees and charges if I DONT PAY THEM.Business Response
Date: 09/22/2023
September 22, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20610659
Complainant: *************************
Vivint Account #: *******
Date of Agreement: September 29, 2019
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In his complaint, ****************** states that he called Vivint about a past due balance and the faulty equipment. He states he requested cancellation due to the bad service. ****************** states Vivint refused to reduce the past due amount or to let him cancel. ****************** desires a billing adjustment.
A Vivint representative has attempted to contact ****************** via email in efforts to resolve this matter. Vivint offers to apply a $150 credit toward the past due balance, and to send a technician free of charge to address the system issues free of charge.
Vivints records indicate that ****************** signed a Purchase and Service Agreement (Agreement) on September 29, 2019. Records show on September 15, 2023 ****************** noted that he wanted to pay only $150 and wanted all other balance waived. Vivint offered a payment arrangement, ****************** declined Vivints offer. Notes show ****************** reported equipment failure and requested cancellation.
With the information provided Vivint offers a credit toward the past due balance, and a technician free of charge. ****************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/22/2023
Complaint: 20610659
I am rejecting this response because:
I would like to be clear and make a note of the following it's not that I "only wanted to pay $150" I can only afford at the moment to pay $150 thats the difference. I would agree to have them send a technician but to change out the cameras because they no longer work as effective as they used to be they don't detect persons when they're supposed to but yet detect when the wind is blowing my car covers and flag waving in the air and goes off every 10 seconds to the point I have to turn off deter & Im having the risk of a possible intruder through the day & night. I would like for it to be resolved by having the $150 credit towards the balance along by having the cameras replaced due to them not functioning at 100% which is the point of paying for a very expensive security system.
Sincerely,
*************************Business Response
Date: 09/26/2023
September 26, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20610659
Complainant: *************************
Vivint Account #: *******
Date of Agreement: September 29, 2019
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to provide a $150 credit to the past due balance and send a technician free of charge to replace the defective cameras. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased this home in July 2020. There was an alarm system by Vivint in the home that we thought had been turned off. Over the past 3 years, we have had to live with the system beeping, etc. I tried to turn the unit off, but everything requires a passcode. I contacted Vivint to let them know that I am the new owner of the home, I have not purchased a home security system from them, nor do I authorize anyone to have a home security system. They advised me via phone on 9/15/2023 that the previous owner is still paying for service on my home. I asked them to turn it off and I would be happy to provide them documentation that I am the legal owner of the property. They refused to let me do anything and told me that without a "passcode" I cannot make changes to the account. They told me I have to reach out to the prior owner for a "passcode". I advised them I have no way to contact the prior owner and asked them to turn it off. They refused and also refused to let me speak with a supervisor without a "passcode" and ended up hanging the phone up on me. It is not legal for them to allow a prior owner to maintain a system on my home. This is a violation of my privacy and rights. I want the system turned off immediately.Business Response
Date: 09/22/2023
9/22/2023
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 20610653
Complainant: ***********************
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In order to turn off the system, *************** may unplug the panel.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had a sales rep named Rex A****** come up to our new house the day we moved in (08/09/23) and sold us some equipment and said we had a 30 day free trial for our equipment. If we wanted to return it we could. His huge selling point to us was that we could cancel our servicing/monitoring and we only would have to pay for our equipment monthly. He also told us many times that we could just text and call him about this cancellation that way we didn't have to deal with calling customer service. I text him 9 days later to get confirmation about cancelling the monitoring and he confirms with me that yes we can cancel and to let him know. I reach out on 09/05/23 to cancel the monitoring. No response from Rex. I reach out again on 09/07/23 about cancelling. He has ghosted me at this point. I call customer service and they tell me you have to have the monitoring service and that it's required. So our bill that we're paying is twice as much as what we were told we would pay. Customer service has tried to reach out to him multiple times and he has not responded as well. Come to find out, we only had a 3 day free trial and he lied to us about the 30 day free trial. This sales rep is a liar and a crook and just tried to make a sale. So even though I was reaching out to cancel before the 30 days, it was a lie and we're stuck with $2400 worth of equipment that we do not want. I want this equipment out of our house, our account cancelled, and that credit account they opened for the equipment cancelled.Business Response
Date: 09/22/2023
September 22, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** ********
Vivint Account #: ********
Date of Agreement: August 9, 2023
To Whom It May Concern:
I have reviewed the information provided by Ms. ****** ******** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted Ms. ******** to resolve her concerns. Vivint’s record indicates that this issue has been resolved to Ms. ********’s satisfaction.
Ms. ******** may contact Vivint’s representative directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:09/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contracted with Vivint for my home security. I elected to finance my equipment through their creditor. The day my system was installed I was informed that the contract was for one year. I did not agree to the one year contract. I had an employee send me an email stating that once my equipment was paid off I could go to a month by month contract and cancel my contract with 30 days notice. I paid off my equipment in January and called to cancel my contract which was before the end of the year contract. I was told I could not cancel until after the year contract. I sent the email I was provided by the employee and showed that I had paid off my equipment. I was told that my last month of service payment would be February. I received another charge on my credit card after February and disputed the charge through my credit card company. I received a bill from Vivint stating that I owed a payment for March. I called Vivint and re-sent the email from the employee and was reassured that this would be taken care of. I continued to receive email notices and bills in the mail stating that I still owed for the service. I have spoken to them at least three different times and had to re-send the email from the employee every single time. My account has now been sent to a credit collection service. I am receiving calls from the collection service and emails from Vivint.Business Response
Date: 09/22/2023
September 22, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *********
Vivint Account #: *******
Date of Agreement: January 5, 2023
To Whom It May Concern:
I have reviewed the information provided
by Mr. ********* and
appreciate the opportunity to respond.
A Vivint representative has reached out to
Mr. ********* and a resolution has been agreed upon. At this time, Vivint has
agreed to remove the account from collections, however, it will remain closed.
Mr. ********* has no further obligation to Vivint. Mr. ********* may contact
Vivint’s representative directly if he has any questions or concerns regarding
this matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********
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