Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,420 total complaints in the last 3 years.
- 2,975 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction date 7/15/2023
The sales guys Badge # ****** Kyle I***** came out to sell me the alarm system. We were promised free installation and several other discounts. and after a few months we received our bill and we were charged for installation and video monitoring along with other charges we are not suppose to have. We are very upset. Also the equipment does not work correctly. and no one will resolve our problem. We have called and called Kyle and never get a response.
Business Response
Date: 01/08/2024
January 8, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* ********
Vivint Account #: ********
Date of Agreement: July 15, 2023
To Whom It May Concern:
I have reviewed the information provided by Mr. ******** and appreciate the opportunity to respond.
In his complaint, Mr. ******** states that he was promised free installation and several other discounts by the sales representative. He states he received his bill and saw that he was charged for installation, video monitoring and other charges he was not supposed to have. Mr. ******** states his equipment does not work correctly. Mr. ******** desires to be contacted by Vivint.
A Vivint representative has attempted to contact Mr. ******** via email in efforts to resolve this matter. Vivint offers a $200.00 refund to be applied to the Line of credit to cover half of the installation fee, to permanently reduce the Vivint monitoring service by $25.00 per month, and to send a technician free of charge to address any system issues Mr. ******** may be having.
Vivint’s records indicate that Mr. ******** signed a Purchase and Services Agreement (“Agreement”) on July 15, 2023. Vivint records show that on December 27, 2023, Mr. ******** contacted Vivint with questions regarding the monthly rate and feels that his bill went up. Vivint notes show that it was explained to Mr. ******** that his monthly rate is normal, that there was a previous credit of $25.00 monthly due to having Solar, an email was sent to the sales representative to confirm what discounts were offered. Vivint records show on December 31, 2023, Vivint’s sales representative informed Vivint that there were no discounts that were offered.
With the provided information Vivint has offered the above resolution in efforts to resolve this matter. Mr. ******** may contact Vivint’s representative directly with any further questions or concerns in this matter.Initial Complaint
Date:01/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my account with Vivent on September 18th, 2023. My equipment was paid off, and I did everything they requested for me to do to cancel, and yet I am still repeatedly receiving phone calls from them and receiving bills in the mail for my account, which they still show as active. I have called them more times than I can count, and been assured that they will once and for all cancel my account, and even had a worker on December 18th send me a confirmation email, which ended up stating that he would put in a request for the cancelation, and yet, today, January 2nd, 2024, I received another phone call from their billing department. My account number with them was *********. I have since moved, but the address where I received the service was **** ********** ****, Lexington KY 40502. My last name at the time was *******.Business Response
Date: 01/08/2024
January 8, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** *****
Vivint Account #: *******
Date of Agreement: 9/18/23
To Whom It May Concern:
I have reviewed the information provided by Ms. ***** ***** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. *****, and a resolution has been agreed upon. At this time, Vivint has cancelled Ms. *****’s account. Ms. ***** has no further obligation to Vivint and may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Originally when I was offered the system 8/24/2020 I was told there would be no impact to my credit, that was false information. I was never informed I would be opening a line of credit with a separate company. I was unable to get out of the contract. Since then I have added more cameras for my family safety. I have experienced multiple issues and have had multiple visits since installation on 8/24/2020. In the month of October of 2023 I called with another connection issue. I was informed at I would need to pay a fee of $4 a month for advanced protection. This would alleviate the fee of $99 for a technician. The system is wired incorrectly and I have told them this multiple times. Now on 01/01/2024 after rebooting the system as instructed, I have no access to 2 of my cameras and they are not able to fix it over the phone. They have asked that I climb a ladder to reset the cameras. I am a visually impaired woman. I got they system to aid in making sure I am safe. I have gotten a run around since installation. I need help. I will be paying for this system for years. My credit was damaged. I feel swindled and disheartened.Business Response
Date: 01/08/2024
January 8, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** *****
Vivint Account #: *******
Date of Agreement: August 24, 2020
To Whom It May Concern:
I have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond.
In her complaint, Ms. ***** states that she was not originally told that she would be opening a line of credit. She states she was unable to get out of the contract. Ms. ***** states that she decided to order more cameras and has experienced issues since installation. She states she has told Vivint the system is wired incorrectly. She states she now has no access to two (2) of her cameras and Vivint is unable to fix it over the phone. Ms. ***** desires a repair.
A Vivint representative has attempted to contact Ms. ***** via email in efforts to resolve this matter. Vivint has provided a technician to the home to resolve the system issues. Vivint is currently waiting for a response from Ms. ***** to confirm that these matters have been resolved. Vivint offers to send a technician free of charge if the matters are not resolved.
Vivint’s records indicate that Ms. ***** signed a Purchase and Services Agreement (“Agreement”) on August 24, 2020. Vivint records show on May 20, 2023, Ms. ***** reported that her cameras were offline two (2) hours after installation. Vivint notes show the cameras were back online after troubleshooting. On My 21, 2023 Ms. ***** reported that her cameras were again offline. Vivint notes show that an Air Bridge was shipped to Ms. *****. On June 1, 2023, Ms. ***** received the device and reported to Vivint that the wrong device was shipped to her. On October 2, 2023, Ms. ***** reported her cameras offline and requested a technician after troubleshooting did not resolve the issue. On January 1, 2024, Ms. ***** reported her cameras offline, and requested a technician. Vivint records show on January 3, 2024, a technician was at the home of Ms. ***** and resolved the system issues.
With the information provided Vivint offers to send a technician free of charge if there are further system issues that need to be resolved. Ms. ***** may contact Vivint’s representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June 2023 - We were scammed into purchasing solar panels from a Vivint salesman (***************************) He lied to us from the very beginning. He promised that the panels would save us with 95% of our electric bill - since that it has only *** down by $5. He also lied about the amount it is not $52,000.00 when we finally got the final documents - it will be $88,000.00. It also looks like on the documents he somehow got electronic signature that we did not put down. ********************* 12-23-1976 *********************Business Response
Date: 01/04/2024
January 4, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21079642
Complainant: *********************
Vivint Account #: *******
Date of Agreement: June 14, 2023
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** states that in June of 2023 he was scammed into purchasing solar panels from Vivint. He states he was promised that the panels would save him 95% of his electric bill. **************** states his bill has gone down by only $5. He states he was also lied to about the amount being $52,000.00 but the final documents were $88,000.00. **************** states he also did not sign one of the documents electronically. **************** desires to dissolve the contract and to have the equipment removed without damage to their home.
A Vivint representative has contacted **************** via phone and email in efforts to resolve this matter. Vivint is currently working with Fastrac and **************** in efforts to determine a proper resolution for this matter. Vivints representative will be in continuous contact with **************** until a resolution is met.
Vivints records indicate that **************** signed the solar system agreements on June 14, 2023. Vivint records show the contract cost of the system is listed at $52,656.25. Vivint records indicate the agreements were signed electronically via the email associated with **************** listed as ********************** Vivint is currently reviewing a recent electric bill to determine the production of the solar equipment in relation to the energy being used.
With the provided information Vivint will remain in continuous contact with **************** to reach a resolution. **************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I signed up for Vivint, with the young man who came to my door, he initially quoted me one price. When I went to sign the paperwork, the price was different. I brought it to his attention, and he told me not to worry that the discount had not been applied yet and once I get my first bill, the discount would be applied. Once I got my first bill, I saw that the price had not changed. I called Vivint it took months to get my price close to what he originally quoted. I was told I would have to call once a year every year to get my price back down. I have been calling them since June to get my price brought back down and they keep Telling me that they escalate a call and get a supervisor involved and create a case number but no one ever fixes my *******************. They are still overcharging me by almost $20 a month. I told them recently I will not pay my bill until they fix it. They then call me 5 to 6 times a day to pay my bill but will not fix my bill. On top of that they have the audacity to ask me for referrals. The sensor for my garage door that they installed has fallen off since the gentleman installed it. They sent someone out once to reinstall it, and it still falls off and because of that has broken and doesnt even work.Business Response
Date: 01/05/2024
January 5, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21078111
Complainant: **********************;
Vivint Account #: *******
Date of Agreement: June 7, 2022
To Whom It May ***************** have reviewed the information provided by *************************** and appreciate the opportunity to respond.
In her complaint, **************** explains that she was quoted a different amount than what was in her contract. When she brought it to the salesmans attention, she was told her discount would be applied once she got her first bill. **************** explains that the price did not change on her first bill, and she has been calling since June to get her price reduced. **************** desires a billing adjustment.
A legal representative from Vivint has attempted to contact **************** in an effort to address and resolve the current issue. To assist, Vivint has waived Ms. ******* past due balance of $213.48 and has reduced her monthly service fee to $41.23 including taxes.
**************** is encouraged to reach out directly to ********************************** / ************) with any further questions.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Moved from house and Vivint will not cancel service without requiring me to pay contract in full. Call was made to Vivint prior to moving in which they informed us that equipment was paid off and that contract was complete. Since moving they are now requiring me to pay a large payment in order to cancel. There should be a clause in which allows life circumstances to enable the cancellation of service. I am still paying services now for the buyers of my home, for services no one is using. All notifications are coming to me which is a breech of buyers privacy. I paid this company for over 8 years and they are still holding me to more payments. I regret ever doing business with them. Seeking resolution to be able to cancel contract and service.Business Response
Date: 01/05/2024
January 5, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21077557
Complainant: *********************************
Vivint Account #: *******
Date of Agreement: September 10, 2020
To Whom It May ***************** have reviewed the information provided by ************************************* and appreciate the opportunity to respond.
In her complaint, ********************** explains that they moved and Vivint will not cancel services without requiring her to pay the contract in full. ********************** desires cancellation without penalty.
At this time, Vivint agrees to cancel ************************ Agreement without penalty.
Vivints records show that ********************** signed a Purchase and Services Agreement upon installation of her Vivint system with the initial term of sixty (60) months. This shows a monthly services fee of $47.62, and total equipment fee of $811.84, plus applicable taxes, during that term. Vivints record further shows that ********************** sent her notice of cancellation on December 18, 2023, and her account is now being processed for cancellation.
********************** may contact ********************************** / ************) directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have canceled with vivint over 3 months ago and they still debit my account for almost $200. I do not a have a existing contract with this company and my equipment has been paid off.Business Response
Date: 01/04/2024
January 4, ****
Better Business Bureau of ****
3703 **************************************************************
RE: Consumer Complaint Case #: 21076139
Complainant: *************************;
Vivint Account #: *******
Date of Agreement: May 28, 2018
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In his complaint, ************** states that he cancelled over three (3) months ago and Vivint is still charging him. He states Vivint has charged him over $200.00. ************** desires a refund.
A Vivint representative has attempted to contact ************** via email in efforts to resolve this matter. Vivint offers to provide a refund in the amount of $64.81 and to clear the balance due of $61.80. ************** may contact Vivints representative **************************************** with any questions he may have.
Vivints records indicate that ************** signed a Purchase and Service Agreement (Agreement) on May 28, 2018. Vivint records show on November 2, 2023, ************** requested to cancel his Agreement due to moving and noted that his equipment was paid off. On December 5, 2023, ************** notified Vivint that he was still being charged after already submitting a request for cancellation. On December 6, 2023, ************** provided the Notice of Cancellation in order to cancel the account. ********************** records show on January 3, ****, the cancellation process on **************** account was completed.
With the provided information Vivint has offered to provide a refund and to clear the balance due. ************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sales person came to our house offering a deal for Vivint with contract sign for 5 years. We were promised if we moved wed have a technician be able to come out and move our products etc for free in those 5 years. We just moved on December 14. We called they told us it would cost $185 to move our equipment and products from our old home to our new home. We even contacted the sales rep that we initially signed with. Weve been back and forth with the company and we have gotten no where. At this point we just want out of our contract.Business Response
Date: 01/05/2024
January 5, 2024
Better Business Bureau of ****
**** *******************************************************************;
RE: Consumer Complaint Case #: 21074951
Complainant: *******************
Vivint Account #: *******
Date of Agreement: January 10, 2023
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
In his complaint, ************ states that he was told when signing up for Vivint that if he were to move there would be no cost. ************ states that he just moved and when he contacted Vivint to have the equipment moved there would be a cost of $185. ************ desires to have the monitoring service agreement cancelled.
A Vivint representative has attempted to reach out to ************ regarding this matter via email. After reviewing the account, ********************** agrees to apply a credit to cover the cost of the moves installation fee. ************ will need to contact our moves department to schedule the installation of his equipment.
Vivints records indicate that ************ signed a Purchase and Services Agreement (Agreement) on January 10, 2023. ************ called Vivint on December 15th and 19th, 2023, to schedule the equipment to be moved. ************ was advised of the move fee and decided to remove the equipment himself. ************ was also advised to contact Vivint when he was ready to have the equipment installed. January 5, 2023, Vivint applied a credit in the amount of $185 to cover the cost of the installation of his equipment in his new home.
To resolve this matter, Vivint agrees to the resolution as stated above. ************ may contact Vivints representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The house was sold in April of 2023 at which time the account was cancelled. We recently a bill dated 12/11/2023 for 3 prior months. We had not previously received a bill. The company refuses to cancel the account without receiving a payment. They create a circle of not cancelling an account until the payment is made, and then never cancel it.Business Response
Date: 01/05/2024
January 5, ****
Better Business Bureau of ****
**** *******************************************************************;
RE: Consumer Complaint Case #: 21074269
Complainant: *******************
Vivint Account #: *******
Date of Agreement: January 11, 2022
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In his complaint, ************** states that he sold his home in April 2023, at which time the account was cancelled. ************** states that he recently received a bill for the past 3 months. ************** desires the monitoring service agreement cancelled.
A Vivint representative has attempted to reach out to ************** regarding this matter via email. After reviewing the account, ********************** agrees to forgive the remainder of the monitoring service agreement effective January 5, ****. No refund is warranted.
Vivints records indicate that ************** signed a Purchase and Services Agreement (Agreement) on January 11, 2022. ************** called Vivint on December 29, 2023, as he sold the home where the equipment was installed and would like to pay off the remaining balance.
To resolve this matter, Vivint agrees to the resolution as stated above. ************** may contact Vivints representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My home security cameras have not been working properly since installation. However, I reached out to Vivint on 12/28/23 because two of my cameras have not been working since 11/29/2023. They attempted to troubleshoot and had me delete my camera knowing I was not able to add it back. They insisted that I go climb a ladder in the rain to reset the camera even after being told I could not climb for medical reasons. They tried to get me to pay additional 10 dollars a month or 99 dollars for a technician to come out. Both options are unacceptable as their equipment is defective this is not my fault. I asked to speak to a supervisor who agreed to send a technician and waive the fee. I waited 4 hours for my appointment which was scheduled today 12/29/2023 between ****. However nobody showed. I called and they informed me that my appointment was changed to 1-5 pm but was never notified. I waited until a little after 5 and nobody showed. They attempted to schedule another appointment but indicated I would have to wait another four hour window a different day and pay $99. I was also informed that the initial fee was never waived event ***** I was assured it would be. The person I spoke to also refused to give me an alternative number where I could reach someone who could assist me. She also indicated that there was no supervisor available which is also unacceptable. I am paying for and being charged extra for services that don't work. They also previously told me that they would not send a technician to reinstall the new lock due to the first one being defective this has not been resolved either.Business Response
Date: 01/05/2024
January 5, ****
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21074159
Complainant: *************************-Harris
Vivint Account #: *******
Date of Agreement: May 30, 2022
To Whom It May ***************** have reviewed the information provided by ****************************************** and appreciate the opportunity to respond.
In her complaint, ***************************** explains that her system had not worked properly since it was installed, and she has continued to reach out to Vivint. She further explains that there was an attempt to troubleshoot the system, but she could not climb a ladder to reach the camera and was told to pay for a technician. ***************************** desires billing adjustment and contact by the business.
A legal representative from Vivint has attempted to contact ***************************** in an effort to address and resolve the current issue. According to Vivint's records, a technician visited ********************************* residence on January 2, ****. In addition, Vivint has waived the associated visit fee, amounting to $104.94, as a gesture of goodwill in this matter.
***************************** is encouraged to reach out directly to ********************************** / ************) with any further questions.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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