Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,414 total complaints in the last 3 years.
- 2,972 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint Home Security sold my name, image and likeness to a company to extort money from me by using my personal information for an account that my previous wife *************************** was responsible for. Court documents were sent to Vivint to show proof of responsibility by ***************************. This information was not provided in the illegal sale of my information to Zion Debt which is not regulated by BBB. There is proof that verifies my position on not owning this account. ********************** not only profited from the usage of my name but also allows their partner company Zion Debt to extort for profitable gains and also place an illegal hold on my credit report. I have sent Zion the same information but they still are harassingly me and hold me for their financial gains are met. Since this issue was created by Vivint I hold them responsible for this act against me.
Business Response
Date: 01/22/2024
January 22, 2024
Better Business Bureau of ****
**** **************************************************************
RE: Consumer Complaint Case #: 21152506
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: June 24, 2017
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to remove the account from collections, leaving the account closed. ***************** has no further obligation to Vivint. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We moved into a brand new house in an upcoming neighborhood. The sales people would often come around and inquire about our services at the time. (All the homes came equipped with ADT equipment.) On the ***** of September 11th, 2023, we were approached by ******. We spoke with him about our ADT equipment and mentioned that we wanted to be able to see the door from our panel. We were told that they had that panel available AND that our other devices would continue to function with the system. Installation was done the same night. Here are the issues:- the equipment doesn't work with the system (thermostat, smart plugs, and garage door) - we were told they would pay for the cancellation fee (over $2000) - the equipment is constantly going out and needing to be replaced. the doorbell came went out almost immediately and currently the driveway camera isn't working.- they had a "doorbell buyout program" but after talking to ADT they said it wasn't theirs to take it was a part of the home purchase.- we've spoken to Vivint several time only to be told "that isn't their department" or they can't cover something - we were told we had 3 days to cancel, but when we spoke to another rep in October they informed us we actually had 30. it expired the day before.We don't want to continue to deal with this. No consumer should have to pay for something that doesn't work. Our credit is also suffering because of the lies they told. The behavior displayed seems very predatory. Our neighborhood was already set up with a reliable provider and their shady practices have made several people suffer. My account number is **********Business Response
Date: 01/23/2024
January 23, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21152470
Complainant: **********************;
Vivint Account #: ********
Date of Agreement: 9/11/23
To Whom It May *********************** have reviewed the information provided by **************************; and appreciate the opportunity to respond.
In her complaint, **************** states her home was built with equipment from another security company already installed. On 9/11/23, **************** told the Vivint sales representative that she wanted to see her door from the panel and was told Vivints panel allows that. She claims she was also told that her equipment would work with Vivint and was installed the same day. She was told that Vivint would pay the $2000 early cancellation fee. Some of the equipment is not compatible and it constantly goes offline. The doorbell and garage cameras do not work, and the existing doorbell doesnt qualify for the buyout program.
Vivint requires additional information from **************** in order to determine a fair resolution.
Vivints records indicate that **************** signed a Purchase and Services Agreement (Agreement) on 9/11/23 with an initial term of sixty (60) months. Vivints records indicate that **************** called Vivint on 11/20/23 for her doorbell camera that was offline. A technician went out on 11/22/23 who replaced the camera and power supply free under warranty. Vivints records indicate that **************** agreed to a buyout for her previous security company on 11/29/23 and a gift card was sent to be used to make the buyout payment. Vivints records indicate that **************** catted into Vivint on 12/17/23 regarding her outdoor camera but did stay on the chat to resolve the issue and **************** has not contacted Vivint since 12/17/23
A representative from Vivint has reached out to **************** in an effort to resolve this matter. Vivint has agreed to the above resolution and **************** may contact Vivints representative directly if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/30/2024
Complaint: 21152470
I am rejecting this response. I attempted to contact Vivint directly on the afternoon of January 30th,2024 as per the response. The agent I spoke with lacked understanding of my situation and instead became aggressive when I tried to explain. I have since found an email from a *********************** and have responded informing her of the agents behavior and asking what more information is needed. At this moment there has been no resolution, and nothing has been settled. I look forward to speaking with someone more capable soon.
Sincerely,
***********************Business Response
Date: 02/07/2024
February 7, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21152470
Complainant: **********************;
Vivint Account #: ********
Date of Agreement: 9/11/23
To Whom It May *********************** have reviewed the addition information provided by *************************** and appreciate the opportunity to respond.
In her complaint, **************** states that she spoke with an agent on 1/30/24 prior to finding the email from Vivints representative that contacted her regarding her complaint. She stated that she looked forward to speaking with that representative soon to settle the complaint.
Vivint stands by its previous resolution and requires additional information from **************** in order to determine a fair resolution.
A representative from Vivint has reached out to **************** in an effort to resolve this matter. Vivint has agreed to the above resolution and **************** may contact Vivints representative directly if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Companies equipment is causing my fire alarm to sound off erroneously. They refuse to fix it, unless I pay them. Now they won't cancel my account and I've called and spent hours on this. Please helpBusiness Response
Date: 01/22/2024
January 22, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21148363
Complainant: ********************************;
Vivint Account #: *******
Date of Agreement: April 6, 2023
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to send a technician free of charge to inspect the Vivint system and to install an audio Fire-fighter device or a ********************** smoke detector free of charge. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We paid off the loan for the security system in November 2023. We attempted to cancel the monitoring service and were told we had to fill out a form and submit it. They received the form on November 30, 2023 to cancel. They are refusing to cancel and now say we have to pay for November, December and January in order to cancel. I called them in December and two weeks ago and they said they would cancel it and now they are saying that we have to pay 3 months of service in order to cancel as per a phone call today. I will concede November payment but they will not receive a dime until the service is cancelled. Per the contract we are allowed to cancel the monitoring service once the loan for the equipment is paid off. I will not continuing paying them when I have cancelled service. They are just refusing to allow us to cancel the service. The equipment is total junk and they wouldnt take it back and now they are refusing to let us cancel the monitoring service.Business Response
Date: 01/22/2024
January 22, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21151277
Complainant: *******************
Vivint Account #: *******
Date of Agreement: June 15, 2021
To Whom It May ***************** have reviewed the information provided by *********************** and appreciate the opportunity to respond.
A legal representative from Vivint has reached out to ************ via phone to address and resolve the current issue. At this time, Vivint agrees to waive Mr. ***** past due balance of $173.12 and cancel his account without penalty.
For any additional questions or concerns regarding this matter, ************ is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was luresninto believing yhat the vivint security and smart home system was the best in the industry. I was assuredbthatvtheirnproductbis for superior and never fails and in fact has back uo systems in placental do not allow for failure. The was all sale tactic because my system fails all the time. Today it was -7 degrees outside and my system failed causing the smartvthermostat to not operate our furnace we woke up to a 55 degree home inside. Vivint was just out less than 30 days ago to fix the same problem as well as my ceras that would not connect. I have requested a full refund and the removal of their product and I get told there's no way I will get a refund. I am also threatened with penalties if I try to cancel and stop paying. I have been told they will ruin my credit.Business Response
Date: 01/23/2024
1/23/2024
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 21151188
Complainant: *********************
Vivint Account #: *******
Date of Agreement: 6/16/2023
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In his complaint, ************** explained that he is dissatisfied with the equipment and service. ************** is requesting a refund and cancellation.
To assist **************, Vivint is willing to cancel and refund his account upon receipt of the equipment. A representative from Vivint has contacted ************** via email to schedule a system removal appointment.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/23/2024
Complaint: 21151188
I am rejecting this response because:There is a big inaccuracy in the response. Nobody has contacted me regarding the equipment via e mail. In fact Vivint was just at my house last week to change out another defective thermostat and nothing was said. I do not understand why they continue to lie about this.
Sincerely,
*********************Business Response
Date: 01/29/2024
1/29/2024
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 21151188
Complainant: *********************
Vivint Account #: *******
Date of Agreement: 6/16/2023
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A representative has resent the email. ************* should check his spam folder as well.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’ve made numerous attempts to disconnect the service, and I’ve been given the round around. Been put on hold for 2 hours in 2 different occasions. I’ve asked to speak to a supervisor every single time and I been denied. This is no way of treating a loyal customer that all I want to do is cancel my service.Business Response
Date: 01/22/2024
January 22, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ********* *****
Vivint Account #: *******
Date of Agreement: 6/30/20
To Whom It May Concern:
I have reviewed the information provided by Mr.********* ***** and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. *****, and a resolution has been agreed upon. At this time, Vivint has agreed to cancel Mr. *****’s Agreement 18 months early, forgive his past due balance of $235.58 and forgive his early termination fee. Mr. ***** has no further obligation to Vivint but will remain responsible for the equipment loan. Mr. ***** may contact Vivint’s representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account was canceled and financial responsibility was transferred in 2019. Getting collections calls saying I owe $302.16. No one in customer service knows what they are doing. I spent 3 hours on the phone continually getting transferred or hung up on. I spoke with every department and no one will help. Just keep transferring. I will not be paying for this. This account needs to be resolved. Feel free to contact me. Need to report fraud on this account. Someone continued an account under my name. I would like financial responsibility to be resolved from me owing this money and reported to my credit report. Account name under ************************************. I had to pay it to close the account.Business Response
Date: 01/22/2024
January 22, 2024
Better Business Bureau of ****
**** **************************************************************
RE: Consumer Complaint Case #: 21148421
Complainant: *********************
Vivint Account #: *******
Date of Agreement: December 12, 2017
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to close the account with collections leaving it closed and refund $150 via check. **************** may contact Vivints representative directly if HE/SHE has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past 6 months, I have been relentlessly hounded by Vivint **************** with a staggering ***** phone calls at all hours of the day. These calls serve no purpose, are utterly unnecessary, and disrupt every aspect of my life. I have wasted countless hours passionately objecting to their unsolicited intrusion. Despite encountering a multitude of Vivint representatives who apologize and promise to include me on their "Do Not Call List," I am still plagued by their incessant calls. I have made it abundantly clear to Vivint that I view these persistent and unjustified phone calls as nothing short of harassment. If they do not cease this intrusive behavior immediately, I will not hesitate to take aggressive legal action against them. Let it be known that I will not tolerate anything less than urgent, essential, and justified communication from Vivint. The unnecessary calls need to stop immediately!Business Response
Date: 01/24/2024
1/24/2024
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 21147917
Complainant: *********************
Vivint Account #: *******
Date of Agreement: 1/31/2022
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
Vivint has added Mr. ****** phone number to the Do Not Call list. ************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/25/2024
Complaint: 21147917
I am rejecting this response because:Even though I have been added to the do not call list, I continue to receive calls of this complaint. I have been assured by multiple Vivint reps that my name was added to the list, but I still continue to receive calls.
Sincerely,
*********************Initial Complaint
Date:01/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12-27-2023 a Vivint tech arrived a little after 10:15 a.m, to install a security system in my friends home, before the installation began I ask the tech, what do I need to do because I am referring a friend for this installation. He told me to call the Vivint office and tell them that this a is refer a friend and that I am wanting the $300.00 credit to my account and my friend I referred a $300.00 to purchase more Vivint equipment. Vivint office said upon completion of the installation we will send you a text with a CODE that can be used within 10 days to collect this offer. I did received a text but it had no CODE. I have been trying to get this issue resolved. To no avail. please help to get this matter resolved.Business Response
Date: 01/17/2024
January 17, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21147626
Complainant: *********************;
Vivint Account #: *******
Date of Agreement: May 14, 2018
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint has agreed to provide a referral credit of $300.00 to his account ********* as well as a $300.00 referral credit to the account of ***************************** S-********. ************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint's door to door sales operation sold ** equipment as part of the "military appreciation" initiative. Over the past six years, we've paid off over $2,000 worth of equipment. After we were finally able to pay it off, we began experiencing technical issues with the equipment. We contacted Vivint to see about getting some assistance. They told us that our equipment had been discontinued therefore, they can't provide any maintenance or assistance. In six years, we've never experienced issues to this magnitude. Now, that we're done paying, they can't help us. The equipment is malfunctioning to the point that it can't be used for the intended purpose. This is beyond egregious as a business practice. Especially, given the fact that we still pay $55 monthly for their home security services.Business Response
Date: 01/19/2024
January 19, ****
Better Business Bureau of ****
**** *******************************************************************;
RE: Consumer Complaint Case #: 21146983
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: July 28, 2018
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In his complaint, ****************** states that after he paid off the equipment,he began experiencing technical issues with his equipment. ****************** states that he contacted Vivint and was told that the equipment has been discontinued.****************** desires the equipment to be repaired, replaced, or refunded.
A Vivint representative has attempted to contact ****************** regarding this matter via email. After reviewing the account ********************** has provided the following options: 1. schedule a Smart Home Professional to complete a full system check replacing any equipment deemed necessary with same/like equipment at no cost, {or} 2. Provide a 50% discount on the cost to upgrade the Doorbell camera and Outdoor camera, {or} 3. Cancel the monitoring service effectively January 19, ****.
Vivints records indicate that ****************** signed a Purchase and Services Agreement (Agreement) on July 28, 2018. ****************** contacted Vivint on January 15, ****, regarding his cameras being offline. Vivints representative completed the troubleshoot and advised ****************** that the cameras have been discontinued and no longer provides on-site technical support for them. ****************** was provided with information for the possibility of upgrading his cameras and the cost.
To resolve this matter, Vivint has provided the options as stated above. ****************** may contact Vivints representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. This was my response to their separate email:We greatly appreciate your prompt response and offer.
We are in need of clarity with the either or options regarding #1 & #2.
The doorbell and backyard cameras will need to be replaced because they have completely stopped working.
If we choose the option to get all of the other equipment checked to avoid similar issues from reoccurring, what will be the resolve to the doorbell and backyard cameras?
We are interpreting this either or option to mean, if we choose option 1 we will have to pay full price for the *** and ODC replacements. Alternatively, if we choose option 2, the other equipment may or may not need replacing but we wouldn't be able to have it serviced.
We thank you for your cooperative engagement and look forward to your offer clarification.V/r,
******** and *******************;
This was their response:
Hello ******************,
In response to your questions below, please let me better explain.
Since you have not had a Smart Home Professional since November 16, 2020, Vivint will agree to schedule a Smart Home Professional to complete a full system check replacing any equipment deemed necessary with the same/like equipment at no cost. Should the Smart Home Professional not have the same cameras as you have, Vivint would agree to provide a 50% discount if both cameras are upgraded. If you choose to only upgrade one camera it would be a full price.
Please respond directly to this email with any further questions or concerns you may have.
Thank you ,
*********************************
Legal Assistant
************
**************************************************
*******************************************
Office Hours: Mon-Fri 6:00 AM-2:00 PM MSTAfter that clarity, we have decided to accept their offer. We responded with the following:
Thank you so much for the clarity.
We appreciate the offer and would like to move forward with scheduling the Smart Home Professional.
It is our sincere hope that the resolution to this problem leads towards a continued service of satisfaction, which we've had since we joined.
V/r,
******** and ******
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