Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,409 total complaints in the last 3 years.
- 2,976 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
What an absolute joke of a company. Fraud at the highest level and they continue deceptive billing practices. I canceled my contract by paying $1200 for a ring doorbell camera and one additional camera. I then paid north of $1500 to cancel a contract I never knew existed. After 11 months they started charging my card the monthly fee and wont stop. Havent used Vivint in 3 years. Complete trash and cant help but think its karma for the company founder/CEO recent bad news in Baja. Beyond criminal. Also, the BBB is a joke too. Anyone can pay for an A rating.
Business Response
Date: 01/29/2024
January 29, ****
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21195788
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: August 17, 2019
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** states that she cancelled her contract by paying $1200 for the equipment. She states she also paid upwards of $1500 to cancel the contract she didn't know existed. **************** states Vivint started again charging her after elven (11) months. **************** desires to be contacted by Vivint.
A Vivint representative has attempted to contact **************** via email in efforts to resolve this matter. Vivint offers cancellation of the Vivint account effective January 27, 2023, without further penalty.
Vivints records indicate that **************** signed a Purchase and Service Agreement (Agreement) on August 17, 2019. On August 16, 2021, **************** notified Vivint that she was moving and that her equipment was paid off. On November 22, 2021, **************** requested the cancellation of her account, ********************** notes show she was still in a contract and instead decided to downgrade her equipment and move the service. November 20, 2023, **************** requested to cancel her account. January 27, 2023, **************** paid the required buyout for the contract. On January 19, ****, **************** noted that her account was cancelled but she is still being billed.
With the provided information Vivint offers cancellation of the Vivint account as listed above. **************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im very disappointed in this company. I had services at my previous address and wanted to continue to get it at ************. Called Vivint on January 16th to get service scheduled and was told it would be two weeks and was put on schedule for 1/22/24 for 1pm - 4pm. The day comes I get a call from technician at 1:15pm he had a blowout tire and would not be able to make it I was understanding things happen. He tells me I promise I will be there Wednesday 1/24/24 same time. Well today 1/24/24 he no shows so by 4:15pm I called Tech cell number he called me from on Monday but he doesnt answer the call. I call Vivint at 4:12pm was told tech would not make it again today. Rep puts me on hold for over 45 minutes with no communication ******* comes back and ****** he cant get in touch with scheduling. At this point Im ready to cancel service so rep instead of transferring me I got disconnected. I call back again and the next Rep ****** she cant get me back on the schedule for 2 weeks. This is very disappointing that your company is like this. I will not be recommending your company to anyone.Business Response
Date: 01/29/2024
January 29, 2024
Better Business Bureau of ****
3703 **************************************************************
RE: Consumer Complaint Case #: 21195625
Complainant: ********************;
Vivint Account #: *******
Date of Agreement: January 28, 2023
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
A Vivint representative has reached out to ************ and a resolution has been agreed upon. At this time, Vivint has provided a technician to install the system at the new home of ************. ************ has confirmed that her concerns have been resolved. Ms. **** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 31, 2023 I contacted Vivint regarding changing my monitoring agreement. My contract expired and I wanted to cut it back to just alarm monitoring. My cameras had quit working and I wanted them to drop Video Monitoring. I spent hours on the phone trying to get this completed. After my conversation with the Customer Service Team, I got an email that stated it was "Confirming my extension of my contract." I did not authorize, discuss, or sign anything for a new or extended contract. I contacted Customer Service again and after many hours they agreed that I did not authorize a contract extension and that they were putting me on month to month. On January 24, 2024 I contacted Vivint customer service again to terminate my monitoring services. At that point they said that I could not terminate because I was in a contract. I attempted to review what happened last August and get them to understand that I never authorized a contract extension or a new contract but they would not budge. I have spent many hours on the phone with Vivint with nothing but them trying to up-sell me instead of just canceling my service as requested. I had to cancel my credit card to get them to stop charging me. I am fearful that they will try to harm my credit.Business Response
Date: 01/30/2024
January 30, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** *******
Vivint Account #: *******
Date of Agreement: October 13, 2018
To Whom It May Concern:
I have reviewed the information provided
by Ms. ******* and
appreciate the opportunity to respond.
A Vivint representative has reached out to
Ms. ******* and a resolution has been agreed upon. At this time, Vivint has
agreed to cancel the monitoring service effective January 29, 2024, with no
buyout payment needed. Ms. ******* has no further obligation to Vivint. Ms.
******* may contact Vivint’s representative directly if she has any questions
or concerns regarding this matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:01/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So my playback feature on my cameras stopped working. I was on the phone with Vivint for 2 hours yesterday, they couldn't fix it. I was able to fix one on my own today. I called to have them re-add my other two and now it won't load and reboot. The technician tells me either he has to charge me $99 for a technician to come out OR I need to get on a ladder and physically/manually reset the cameras myself. I have been on the phone with Vivint representatives for over an hour at least three times in the past week and followed all of their instructions to no avail. I cant believe the only resolution is to have ME pay THEM or climb on a ladder. I have NEVER heard of such poor customer service from a supposed "**********************" company.Business Response
Date: 01/31/2024
January 31, 2024
Better Business Bureau of ****
**** **************************************************************
RE: Consumer Complaint Case #: 21193027
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: September 27,2022
To Whom It May ***************** have reviewed the information provided by ************************ and appreciate the opportunity to respond.
A Vivint representative has reached out to ************************ and a resolution has been agreed upon. At this time, Vivint has agreed to provide credit for one month of monitoring service fees. It was determined that ************************ was able to resolve the issue herself after speaking to her. ************************ may contact Vivints representative directly if HE/SHE has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The worst company I have ever dealt with. I paid off my contract in may of 2022 to cancel my account. Which the balance due was over $1200 and was paid over the phone and received email confirmation of payment. I was told payment completion would cancel my account. Dec of 2023 i receive a bill for security monitoring, for an account we have paid off and have not even had the equipment installed in almost 2 years. I have tried 3 separate times now since 12/15/23 to cancel my account and they REFUSE. I have no outstanding balance with them. I even paid the $185.15 they said i owed for services from 12/2023 and 1/2024 even though we do not use their services. They are now saying my contract is not up until ****!!!! I never signed anything nor agreed to continue my services after the final payment was made on 5/30/2022.Business Response
Date: 01/30/2024
1/30/2024
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 21192910
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: 1/30/2016
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
A resolution has been agreed upon. Vivint cancelled **. ********** account and refunded $185.15. ************************ will receive her refund within **** business days. ********************** may contact Vivints representative with any questions or concerns.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told that I would only be paying $100 a month and when I get the bill its $5,000 and they told me it wouldnt pull my credit and it did they billed me for all kind of equipment that I dont have. I tried calling the guy didnt get an answer or text back. The company of fraud and lie to customers I want this off my credit report .Business Response
Date: 01/30/2024
January 30, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21192396
Complainant: Domanique Pereira
Vivint Account #: *******
Date of Agreement: June 29, 2022
To Whom It May ***************** have reviewed the information provided by ************************************* and appreciate the opportunity to respond.
In her complaint, ****************** explains that she was told she would only pay $100 but when she got the bill it was $5,000. ****************** desires correction to a credit report and billing adjustment.
A legal representative from Vivint has attempted to contact ****************** via email and phone to resolve his concerns.
Vivints records show that *************************** signed a Purchase and Services Agreement upon installation of his Vivint system with the initial term of sixty (60) months. This shows a monthly services fee of $48.99, and total equipment fee of $3,607.15 that was financed through Citizens Pay, plus applicable taxes, during that term. Vivint relied on Mr. ****** representation to ensure he understood his commitments to Vivint as outlined by the Agreement.
****************** and ************** may contact ********************************** / ************) directly with any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called to cancel my VIVINT account on *********. They refuse to cancel my account. IT is now 15 months later. I moved from the 2nd residence 18 months ago and have had no service or access to my account. They keep telling me it is pending cancellation. I called with them to verify my citizens equipment account was paid off. Which it was on 8-30-22. They refuse to cancel.Business Response
Date: 01/30/2024
January 30, 2024
Better Business Bureau of ****
**** **************************************************************
RE: Consumer Complaint Case #: 21191987
Complainant: *******************
Vivint Account #: *******
Date of Agreement: January 22, 2021
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
A Vivint representative has reached out to ************ and a resolution has been agreed upon. At this time, Vivint has agreed to forgive the remainder of the monitoring service agreement effective September 6, 2022, when the new homeowner started service. Vivint also agrees to refund all payments made directly to Vivint from that date forward. ************ has no further obligation to Vivint. ************ may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Some Equipment is not working. They will not send a Tech to repair Equipment. Since I'm Legally Blind, I can't make the repairs. I've had their Service since 2008.Business Response
Date: 02/01/2024
February 1, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21191511
Complainant: ***************************
Vivint Account #: ******
Date of Agreement: 7/31/08
To Whom It May *********************** have reviewed the information provided by *************************** and appreciate the opportunity to respond.
In her complaint, ****************** states Vivint will not send a tech to repair the equipment and she cannot make the repairs as she is legally blind.
Vivint applied a $25 credit to Ms. ******** account, provided a free upgrade of a new Smart Hub panel and an Indoor Camera, lowered her monthly rate without extending her Agreement.
Vivints records indicate that ****************** signed a Purchase and Services Agreement (Agreement) on 7/31/08 with an initial term of sixty (60) months. Vivints records indicate that ****************** called on 1/14/24 for a low battery alert on her panel. She stated she would call back the following day as it was late. Vivints records indicate that ****************** called on behalf of ****************** who lost access to her account. An upgrade was offered and declined. Vivints records indicate that ****************** called to cancel her account on 1/23/24. A ********************** representative contacted ****************** on 1/24/24 and offered a free upgrade and a $25 credit, which were accepted. Vivints records indicate that ****************** received a free technician on 1/27/24 and a panel and indoor camera were installed at no charge and her monthly monitoring rate was reduced. Vivints records indicate that Ms. ******** issues have been resolved.
A representative from Vivint has reached out to ****************** in an effort to resolve this matter. Vivint has agreed to the above resolution and ****************** may contact Vivints representative directly if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ************************* ACCOUNT NUMBER ********* HAS BEEN CALLING AND EMAILING REGARDING CANCELING THIS ACCOUNT FOR ALMOST 9 MONTHS NOW. I CANCELLED THIS ACCOUNT DUE TO THE NEGLECT AND THE ABILITY TO PROTECT MY FAMILY AND HOME THIS ALARM NEVER WORKS PROPERLY. THEY ARE TAKING MONEY OUT MY ACCOUNT AND KEEP SAYING THERE CANCELING BUT NEVER DO. I *** NOT WANT THIS TO AFFECT MY CREDIT PLEASE HELPBusiness Response
Date: 01/29/2024
January 29, ****
Better Business Bureau of ****
**** *******************************************************************;
RE: Consumer Complaint Case #: 21190324
Complainant: *************************
Vivint Account #: *******
Date of Agreement: July 5, 2019
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** states that he attempted to cancel the monitoring service due to equipment issues. **************** desires the monitoring service agreement to be cancelled.
A Vivint representative has attempted to contact **************** regarding this matter via mail. After reviewing the account, ********************** agrees to forgive the remainder of the monitoring service agreement effective 26, ****, as the buyout payment was not received. **************** has no further obligation to Vivint.
Vivints records indicate that ***************************** signed a Purchase and Services Agreement (Agreement) on July 5, 2019. **************** called Vivint on December 17, 2022, inquiring on how cancellation worked. **************** was advised to contact Vivints internal cancellation department. **************** made three calls between September 11th and December 21, 2023, regarding the status of the account, saying the account was supposed to be cancelled. December 21,2023, **************** was informed there was a buyout payment needed for the remainder of the monitoring service agreement, the equipment line of credit needed to be paid off in full, and a written notice of cancellation was needed. It was determined that a written notice of cancellation was received September 12,2023, and the equipment line of credit was paid off in full. The buyout payment was not received; therefore, the agreement was not cancelled.
To resolve this matter, Vivint agreed to the resolution as stated above.Ms. *********************** has no further obligation to Vivint. Mr. and/or **************** may contact Vivints representative with any questions or concerns they may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/30/2024
Complaint: 21190324
I am rejecting this response because:
Sincerely,I want to make sure they have the right account the one on this bill says ********* but the one listed on this dispute is different and also in their statement they are using names my account is not even associated with ( ******************) not sure who that is. I have called over 10 times, and my emails and call log can prove that A buy out was never mentioned I was just told it will be cancelled. I want something in writing stating account is closed and the money that was taking out of my acct refunded and to ensure no negativity has been reported to the credit bureau . Thanks
Business Response
Date: 02/05/2024
February 5, 2024
Better Business Bureau of ****
**** **************************************************************
RE: Consumer Complaint Case #: 21190324
Complainant: *************************
Vivint Account #: *******
Date of Agreement: July 5, 2019
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has confirmed the correct account was cancelled, a refund check had been processed and that no negative reporting had been made. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have tried to close this account for 6 months, we sent the final payment invoice as proof it was paid, then we sent an email as the required to close the account but we still get paymnet notices. I have called 3 times and each time they say they will close it but the next month I get another bill.Business Response
Date: 01/29/2024
January 29, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: **** *******
Vivint Account #: *******
Date of Agreement: June 12, 2021
To Whom It May Concern:
I have reviewed the information provided
by Mr. ******* and
appreciate the opportunity to respond.
In his complaint, Mr. ******* states that they have been trying to
cancel the monitoring service for six months. Mr. ******* states that a final
invoice showing proof the equipment is paid off was provided along with a
written notice of cancellation. Mr. ******* states that they are still being
charged. Mr. ******* desires the monitoring service account to be cancelled and
no further contact from Vivint.
A Vivint representative has attempted to contact Mr. Murray regarding
this matter via email. After reviewing the account, Vivint agrees to forgive
the remainder of the monitoring service agreement effective April 18, 2023, when
the written notice of cancellation and proof the equipment line of credit being
paid in full was received and refund all payments made directly to Vivint from
that date forward. Ms. ***** ******* has no further obligation to Vivint.
Vivint’s records indicate that Ms. ***** ******* signed a Purchase and
Services Agreement (“Agreement”) on June 12, 2021. Mr. ******* contacted Vivint
on April 12, 2023, to get payoff information and was advised to call into Vivint’s
cancellation department. April 13, 2023, Mr. ******* called inquiring about Vivint’s
move process. He was provided with moving options. Mr. ******* wanted to bring
the equipment with him. June 2nd and 5th, 2023, Mr.
******* called saying they moved to a temporary home and would be moving out of
the country in a few months. Vivint’s representative offered a three-month deferment
on June 2nd, however, it was not applied. June 5th, when Mr.
******* called back, he requested a six-month deferment. He was given a verbal
explanation and agreed to the deferment. November 10, 2023, Mr. ******* called
to cancel the agreement as they are moving out of the country. December 22,
2023, Mr. ******* called saying the account should be cancelled, they had moved
out of the country. Due to this there were no options to provide. Vivint’s
representative submitted to have the agreement cancelled after confirming the
equipment had been paid off in full. January 23, 2024, Ms. ******* called as
the agreement was still active and had not been cancelled.
To resolve this matter, Vivint agreed to the resolution as stated
above. Ms. ***** ******* has no further obligation to Vivint. Mr./Ms. *******
may contact Vivint’s representative with any questions or concerns they may
have.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I shouldn't have to file a BBB complaint to get the company to do what they said they would do multiple times.
Sincerely,
**** *******
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