Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,408 total complaints in the last 3 years.
- 2,988 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Service from this company at ************** and ****************************** both in ******* ********, was discontinued on December first and they continue to charger me when no services are being received. Phone calls , letters, emails are all ignored! Last phone call they kept transferring me to a different person four times and they are still charging! In want them to quit charging, and they be given a a bad rating by the BBB!
Business Response
Date: 03/13/2024
March 13, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #:
Complainant: *********************************
Vivint Account #: *******
********************** Account #: *******
Date of Agreement: 6/28/14
To Whom It May *********************** have reviewed the information provided by Mr. ***************************;and appreciate the opportunity to respond.
A Vivint representative has reached out to **************************, and a resolution has been agreed upon. At this time, Vivint has agreed to cancel Christensens 2 services effective 3/11/24 and provide a refund for overpayment if warranted. ************************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 03/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:03/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This experience has been nothing short of disappointing and distressing.In hopes of feeling more secure in our new home, we decided to invest in Vivint's security system (window sensors, smoke detectors, and cameras). Instead of providing peace of mind, the company has caused us significant anxiety and distress due to multiple false alarms, camera issues, and overall poor service.During the installation process, technicians needed to run cables through our walls to set up the cameras. While we understood the necessity of this step, the incomplete work left our family room looking horrible. Despite promises from the technicians to return and complete the job, it took multiple complaints and the involvement of four sales representatives before someone finally addressed the issue months after the fact. Our troubles with Vivint only worsened when we experienced false alarms in the middle of the night. The first time, customer service took a long time resolve the issue, and improper rebooting led to additional problems with our A/C and panel. The second false alarm resulted in firefighters coming to our home due to a (apparently) a "faulty" smoke detector. Our expectations of a reliable security system have been shattered, and instead of feeling safer, we now experience heightened anxiety and fear due to the unreliability of Vivint's equipment and services. We have been patient and vocal about our concerns for way too long.At this point, we do not seek discounts, free equipment, or temporary solutions. What we truly desire is to regain our sense of security and peace of mind. We urge Vivint to take immediate action to rectify the situation because we cannot continue to live in fear and uncertainty due to the incompetence and negligence of the company.Business Response
Date: 03/13/2024
March 12, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21391067
Complainant: *********************
Vivint Account #: *******
Date of Agreement: 3/24/22
To Whom It May *********************** have reviewed the information provided by ********************* and appreciate the opportunity to respond.
In his complaint, ************** states that he is having an issue with false alarms.
Vivint agrees to send a technician to resolve all equipment issues. If ************** wishes to cancel, Vivint agrees to cancel his service, forgive the remaining 36-months of his agreement. He would remain responsible for his equipment loan as stated in his agreement but would have no further obligation to Vivint.
Vivints records indicate that ************** signed a Purchase and Services Agreement (Agreement) on 3/24/22 with an initial term of sixty (60) months which states If, at any point during the initial term of this Contract, you fulfill your obligations to pay all amounts owing for the purchase of any equipment then you may terminate this Agreement without penalty or early termination fee with thirty (30) days prior written notice.
Vivints records indicate that ************** called on 2/26/24 because a panel alert would not clear. He was given a $5 goodwill credit and was sent a new smoke detector, free under warranty. Vivints records indicate that ************** called on 3/5/24 to add the new smoke detector and was given a $10 goodwill credit.
A representative from Vivint has reached out to ************** in an effort to resolve this matter. Vivint has agreed to the above resolution and ************** may contact Vivints representative directly if he has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sign up for security system, doorbell camera etc and they use my information for a credit cardBusiness Response
Date: 03/12/2024
March 12, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21390553
Complainant: *************************
Vivint Account #: ********
Date of Agreement: February 5, 2024
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** states that she signed up for a security system and Vivint used her information for a credit card. ************** desires to be contacted by Vivint.
A Vivint representative has attempted to contact ************** via email in efforts to resolve this matter. Vivint offers a technician free of charge to address the system issues ************** is experiencing.
Vivints records indicate that ************** signed a Purchase and Service Agreement (Agreement) on February 5, 2024. On March 5, 2024, ************** contacted Vivint with concerns regarding a Fortiva Card that she never consented to. Vivints records show the line of credit was explained to ************** and she expressed that she understood. ************** also reported camera issues. On March 7, 2024, ************* opted to close the Fortiva account and noted that she would pay monthly payments on the equipment.
With the provided information Vivint offers a technician free of charge to address the system issues. ************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In October 2023 I contacted Vivint requesting cancellation of my monthly service. I was told via phone they needed to transfer me to cancellation which they did. I then waited to speak to someone who told me I had many options to not cancel. I told them I needed to cancel as I know longer live on the property and will not be moving the service. They told me the could cancel because of the move. I received another bill and called again. Then they told me no problem they would initiate the cancel. Another month passes and I am billed again. At this point they tell me I needed to pay off the equipment contract loan (why wasn't this stated in the initial call??) I did that and they stated it was confirmed and cancelled. I am billed yet again and I call and they tell me they confirmed my equipment loan is paid but now I need to submit an email to cancel. I respond to the email they sent with my name, service address, and cancellation reason (same things already provided multiple times via phone). They tell me the cancellation is complete. I am now receiving calls saying I have to pay the bill back through November even though they told me again and again the service was cancelled. I told them I would not pay because I had initiated the cancellation and paid off the equipment. I was told they would take those charges off my bill. However, they have not and are now threatening me with collections and saying my account is still not cancelled and won't be cancelled until I pay for charges that I did not authorize because I was told my service was cancelled. They tell you your cancellation request is complete only to bill you another month and tell you something else you have to do to cancel. Then they will continue adding things you must do to cancel. This company is a total scam and totally refuses to allow cancellation as required per the contract. Not to mention, my equipment was constantly not working and they can only fix it if I pay ANOTHER fee. Completely predatory!Business Response
Date: 03/12/2024
3/12/2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21390341
Complainant: *************************
Vivint Account #: *******
Date of Agreement: 8/22/2020
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to cancel Ms. ******* account and waive the past due balance. **************** has no further obligation to Vivint. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 03/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:03/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
One of their representatives came to my home to offer surveillance camera. Offering 7 day trial. I have contacted rep via telephone and text regarding cancelation. He did advise me to contact the office in **** which I have done. I did speak with a ******* who informed me the department handling cancelations is closed and advise me to call Monday. In which I have done then speaking with a *******, who has advised me that my 7 day trial has ended. *********************** closed on weekends. How was I supposed to cancel?) I try to reach out to to rep who came to my home and no response. I follow up today speaking to a ****. Per **** my trial period is 3 days. And informing me that I would have to pay a thousand dollars and maybe more because there is a 2 part to cancellation for equipment and monitoring services for now 8 days.Business Response
Date: 03/13/2024
March 13, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21389525
Complainant: *****************************
Vivint Account #: ********
Date of Agreement: 2/24/24
To Whom It May *********************** have reviewed the information provided by ********************************* and appreciate the opportunity to respond.
A Vivint representative has reached out to ********************, and a resolution has been agreed upon. At this time, Vivint has agreed to cancel Ms. ********* Agreement and loan once the equipment has been removed from her home. ******************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 25th 2024 a salesperson for ******* stopped at my home selling the smart home services. I thought it seemed to be a good product and decided to purchase it. The installer came the same day and stated to me that the camera I was purchasing was unable to be installed due to the height of my roof not being high enough. At that moment I told him I no longer wanted the product since that camera was the main reason for my purchase. I called the sales rep that was in my house and stated I wanted to cancel. He of course tried talking me into meeting with him again to go over everything again the next day. I called Vivint on 1/26/24 and spoke with a representative to official cancel my service. There were no devices set up at my house so there was no issues canceling at least I thought. They took money from my account on 1/25/24 in the amount of *****. I was told on my phone call that this money would be refunded. I called back 2/23/24 and spoke with another representative that stated my account was still trying to be closed. I am a little confused on what needs to be closed still when I had no account to begin with since nothing was ever officially installed. It is now March 5th and I still have not received my refund for an account that was never officially open. All I ask is for my refund back.Business Response
Date: 03/11/2024
March 11, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE:****** ******Consumer Complaint Case #: 21386397
******Complainant: **************************;
Vivint Account #: ********
Date of ************************ ****** ****** ****** ******
To Whom It May ***************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.******
In her complaint, **************** explains that she agreed to purchase Vivint security but was unable to install the equipment due to the height of her roof. She further explains that she was told the money that was taken out of her account on January 26, 2024, would be refunded. However, it is March 5th, and she has not yet received her refund. **************** desires a refund.
Vivints records indicate that **************** account is now being processed for cancellation. Once cancelled, a refund in the amount of $69.16 will be sent back to the card ending in 4640. **************** will receive this refund within 5-7 business days.******
For any additional questions or concerns regarding this matter, **************** is encouraged to reach out directly to ********************************** / ************). Vivint apologizes for any undue delay in this process.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,******
Vivint LegalInitial Complaint
Date:03/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January of 2024. I made the decision to go with vivint for security cameras and alarm system. I was iffy about it as the salesmen seemed to be a bit pushy. Of course the salesman hid all the fees and the pricing of the actual equipment. He also informed that i would only take a soft check on my credit which was not the case. The installer came 20 minutes after the salesman left and did a horrible job. Damaged my door way and my outlets. Now to the real concern the cameras all have issues, they always say they are offline. When the alarm is set entry to my house is still happening and the alarm is not going off and alerting us. When alarm is set in stay mode I am able to open and close a window and doors and not get notified nor does the alarm trigger. I contacted cancellation department numerous times . Even after a break in the system did not alert or pickup any video feed because the system was frozen and offline. Vivint loyalty was to email me back to help with cancellation and of course ghosted me. This is a horrible company and will not stand by their cheap products they sell. I never had this issue with a simple ring doorbell. Stay away from this company. All this company cares about is their paycheckBusiness Response
Date: 03/12/2024
3/12/2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21385731
Complainant: *************************
Vivint Account #: ********
Date of Agreement: 1/24/2024
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In his complaint, ************** explains his negative experience with the equipment and service.
To assist **************, Vivint is willing to send a technician to his home at no cost to make any necessary repairs. ********************** contact the representative who has contacted him via email to set up an appointment.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 03/12/2024
Complaint: 21385731
I am rejecting this response because: the system already failed me and my home was burglarized. I have 0 confidence in this company
Sincerely,
*************************Customer Answer
Date: 03/13/2024
I would love for vivint to take back their equipment and cancel my service . I have no confidence that this system will protect my home.Business Response
Date: 03/20/2024
3/20/2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21385731
Complainant: *************************
Vivint Account #: ********
Date of Agreement: 1/24/2024
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
Vivint is willing to send a technician at no cost to **************** home to repair the issues. Another option is to cancel the monitoring account and leave ************** responsible for the equipment loan.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 03/21/2024
Complaint: 21385731
I am rejecting this response because: The equipment is faulty and does not work correctly. I would not agree to let them cancel The Monitoring serviceand I pay the finance for the equipment they can have their equipment back. I do not want it. All this company has done. Has lied to me from day one.I do not agree to pay for the equipment anymore. I do not want it they can have it back. I just wanna cancellation and a full refund thats it.
Sincerely,
*************************Business Response
Date: 03/27/2024
3/27/2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21385731
Complainant: *************************
Vivint Account #: ********
Date of Agreement: 1/24/2024
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A representative has contacted ************** via email. Vivint is willing to cancel and refund his account upon receipt of the equipment.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 03/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:03/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have called Vivint in October or November to cancel service. We couldn't cancel. We paid off equipment as requested and still never got a final bill. It is March 2024 and still no bill called again to request was told I need to wait 24 hours. They have reached out to a third party for collection which would now be hurting my credit for a payment issue that should have been resolved months ago.Business Response
Date: 03/11/2024
March 11, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21385379
Complainant: *************************;
Vivint Account #: *******
Date of Agreement: June 22, 2019
To Whom It May ***************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
In his complaint, ************** explains that they called Vivint in October or November to cancel but they could not cancel. He further explains that they have paid off their equipment and never got a final bill, they are now being sent to a third-party collection agency. ************** desires correction to a credit report.
At this time, Vivint agrees to cancel *************************** and Mr. ****** Agreement and remove their account from collections.
Vivints records show that *************************** and ************** signed a Purchase and Services Agreement upon installation of their Vivint system with an initial term of sixty (60) months. This shows a monthly services fee of $49.99, and total equipment fee of $1,461.33 that was financed through Citizens, plus applicable taxes. Vivints records further show that ************** contacted Vivint on October 18, 2023, to request cancellation of his account. During this conversation with a Vivint representative, ************** was educated on his cancellation options and payment requirements.
Vivints records further show that ************** stopped making his monthly payments after June 2023. As such, the account was cancelled for non-payment on October 26, 2023, and was transferred to an outside collection agency.
Despite the validity of this debt, Vivint agrees to the above resolution. ************** and **************** have no further obligation to Vivint and will not be contacted further by collections.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Well, starting off January 5, 2024. I called to set up an installation for between the hours of 8 to 4 technician never came out. Had to call Vivint and let them know. No one never came out. The guy pursued to tell me that the guy came out and no one was home when I was at home all day, so I had to reschedule for the next day so again, I had to take off work again to get this taken care of guy comes out to my home install that security system install all the items that I ordered was missing quite a few items had to come back out after I called and let them know that I was being charged for things I didnt have so they scheduled the technician to come out again to install the garage opener and the thermostat after the third time come to find out I was being charged for extra items an extra garage opener, extra front door, camera and a front door key lock pad been going through this with them for three months now they tried to double charge me $575 for items that I did not have took them two months to try to get it correct and then behold here it is again Ive been charged an additional $164.25 for items that was originally in my packet . And Ive called this place over 30 times to try to get it taken care of they dont re-information they lack information or they dont pay attention to whats going on in their office their communication skills **** and then when you ask for a supervisor the *************** didnt even want to put a supervisor on the phone like this has been a hassle for me for three months now this is out of control something needs to be done. I shouldnt have to constantly call you guys about being overcharged items that I did not receive, not long I was being charged for two water sensors and I didnt even get them and theres more theres items that I still got charged for that I have not gotten and Im still waiting to hear back from him which is crazy. This is really sad I would never go through them again Either fix it or let me at my contract .Business Response
Date: 03/11/2024
March 11, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21382607
Complainant: *******************************
Vivint Account #: ********
Date of Agreement: January 5, 2024
To Whom It May ***************** have reviewed the information provided by *********************************** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted **************** via phone to resolve her concerns. For any additional questions or concerns regarding this matter, **************** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint technician arrived and installed equipment which included sensors, cameras and monitors, two of the sensors fell and broke in January, they were never replaced. Vivint said I would have to pay for new sensors even though they clearly were not installed properly. Camera fell down as well. The equipment does not work and the service is even worse. I was told that I could have a month to month contract, paying approximately $50 a month, the technician made me e-sign various documents that I had no time to read, the charges ended up being $120 and they fraudulently are attempting to lock me into paying them $4,000 over several years for defective equipment and service with Citizen Pay,. Their customer service representatives are all programmed to never allow a cancellation and calling is a waste of time. Although notice of cancellation was sent to both Vivint and Citizen Pay both are refusing to cancel. The next step will be a lawsuit against both companies for fraudulent business practices and fraudulent products and servicesBusiness Response
Date: 03/11/2024
March 11, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17607749
Complainant: *******************
Vivint Account #: ********
Date of Agreement: 1/17/2024
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel his account and Citizens account and refund all payments upon receipt of the equipment. ************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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