Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,377 total complaints in the last 3 years.
- 2,977 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,
In December 2023 I signed a contract with Vivint Smart Security. A salesperson came to my door offering me the service, which seemed like a very good deal since he offered me several services. This seller promised me several things which he didn't deliver and from the beginning I had problems. The first lie was that I was only going to get one bill a month from Vivint in the amount of $90.37... Several times I asked him if he was only going to make a single payment to which he replied yes. It turns out my first payment came in 2 separate bills... I immediately contacted the seller and Vivint Customer Service and they told me that I was indeed going to be charged separately, $34.06 for the Vivint service for using the app to monitor the cameras from my phone or any other device and the second payment of $56.31 belonged to Fortiva for the purchase of the security equipment.
Mainly the issue I'm having right now is the one below, if additional info is required, please let me know as it only allows to write down a certain number of characters.
To end this story, starting in February 2024, the Vivint app stopped working on my smartphone... I contacted Vivint Customer Service and so far they haven't been able to solve anything, and the application still doesn't work for which I’m paying $34.06.
They simply washed their hands and told me that I can't cancel because first I have to pay Fortiva in full for the devices in order to cancel, it is worth mentioning that Vivint is the one who sold me the service and made me invest in the security system with Fortiva.
I'm not willing to continue doing my payments for a service I'm not using because simply it does not work as advertised by the sales guy.
I have attached the email conversations I've had with Vivint and other proofs as pictures and videos of the issue with the app.
This company should not be in business anymore.
Thank you!
Business Response
Date: 04/09/2024
4/9/2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *****
Vivint Account #: ********
Date of Agreement: 12/13/2023
To Whom It May Concern:
I have reviewed the information provided
by Mr. ***** and
appreciate the opportunity to respond.
In his complaint, Mr. ***** explains that
he is dissatisfied with the equipment and service.
To assist Mr. *****, Vivint is willing to
cancel and close the equipment line of credit upon receipt of the equipment. A
representative has contacted Mr. ***** via email to schedule a system removal
appointment.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:04/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved from ******* to ************ Dec 2022. I contacted Vivint after my move to request a deferment pending the sale of my home, but was told I could not request it, but my mother the account holder had to make the request. April 2023, I sell my ******* home, move all my things into storage, and I call Vivint to let them know I no longer live at this address and was in the process of buying a new home. The Vivint rep said call us when you move and we will transfer the account to your new home location. In October 2023, I move into my home and I have my account transferred to my new house. I receive all new Vivint equipment and sign new contracts, and I believe all is settled. March 2024, I notice that I am paying two bills to Vivint - for my new house and old house. I call Vivint with my mother to cancel the account and ******* said the cancellation team would reach out if a refund was due. Today, April 2, 2023 I am told that because my mother, who is not responsible for the bill, did not contact Vivint to close the account that no refund is due. I want my money back for the services I told the reps multiple times were not being used at the home I no longer owed returned to me immediately.Business Response
Date: 04/09/2024
April 9, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21525139
Complainant: ********************;
Vivint Account #: ********
Date of Agreement: September 19, 2023
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In her complaint, ****************** states that she moved in December of 2022. She states in April of 2023, she told Vivint she sold her home. She states he was told Vivint would transfer the service to her new home when she was ready. ****************** states in October of 2023, she requested to have her account transferred with new equipment and new contracts. She states in March of 2024 she noticed she was being double billed for her new home and old home. ****************** desires a refund.
A Vivint representative has attempted to contact ****************** via phone and email in efforts to resolve this matter. Vivint has requested that ****************** provide the correct account information so Vivint can conduct proper research to determine a resolution in this matter. ****************** may contact Vivints representative **************************************** in response to this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:04/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is highly questionable based on my experience with them. I called to get a needs assessment to change my security service from the one i have. I spoke with a representative via phone and I was refused an in-person representative for assessment (their policy) while their competitors provide this service. He was attempting to get information from me, but im not an expert at security. I ended the call and said I may get back in touch, at which time it was apparent he wasnt happy with that. I then email him a detailed list of what i was looking to do. No response. I texted him finally and he said he was about to call me with an incomprehensible list. i asked that he email me the quote using the details i sent along with answers to the questions i posed. He never responded to my request for a quote. I then contacted the sales number again and asked for an email to send a complaint. They gave me an email which turned out to be bogus, returning the email i sent as not valid. This company, having had known unethical issues, continues to have very dubious business practices.Business Response
Date: 04/10/2024
April 10, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21524659
Complainant: ****************
Vivint Account #: *******
Date of Agreement: NA
To Whom It May *********************** have reviewed the information provided by Mr. **************** and appreciate the opportunity to respond.
The kind of behavior **************** has reported is not consistent with Vivints policies, and I have reported this complaint to the sales management and added the phone number to the no contact list. Vivint appreciates ****************** feedback and will ensure that any coaching or disciplinary action is carried out swiftly.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:04/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We cancelled our service with Vivint on July 4, 2023 at the address *******************************. *****************. At that time we paid out the remainder of the equipment fees and closed our account. Everything was going fine until January of 2024 (6 months later), they began randomly billing our account again, so far for a total of ******. We have not been able to get them to honor the cancellation from July of 2023. We notified them we were selling the house in July of 2023 when we cancelled and it seems they are attempting to continue to try to bill us at that address.Business Response
Date: 04/09/2024
April 9, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #:
Complainant: *************************
Vivint Account #: *******
Date of Agreement:
To Whom It May *********************** have reviewed the information provided by Mr. ************************* and appreciate the opportunity to respond.
A Vivint representative has reached out to ********************, and a resolution has been agreed upon. At this time, Vivint has agreed to cancel ******************** account effective 7/3/23. His account balance is zero and all charges have been reversed. ******************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:04/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with vivint and was told I had 3 days to cancel if I changed my mind. I decided to cancel. The sales person that had originally contacted me is Justin N******. He began calling and texting me once he realized I would be canceling. I didn't answer because I didn't think he needed to be involved as i had already been helped. This morning he calls me, then proceeds to text me and I found it quite disturbing. I asked him to stop contacting me, but he continued. He took it personal that I had "gone behind his back" to cancel and he "hoped I got some good karma for wasting his and other people's time". I told him he was creeping me out, and not to contact me. His response was "hahaa or what?". I am a single woman with 2 children. I am now terrified because this strange man knows where I live, has my address and personal information, and is harassing me. I called your company and was told a complaint would be logged, and that I should "ignore him or block him so he wouldn't interrupt more important calls". I would like to know what is going to be done to protect me from this man. And I want to be refunded the installation fee he originally told me he had waived, but was then added to the total financing bill.Business Response
Date: 04/09/2024
April 8, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: *********
Complainant: ***** *********
Vivint Account #: ********
Date of Agreement: 3/28/24
To Whom It May Concern:
I have reviewed the information provided by Ms. ********* and appreciate the opportunity to respond.
The kind of behavior Ms. ********* has reported is not consistent with Vivint’s policies. This complaint has been reported to sales management in Ms. *********’ area and her address has been put on the no contact list. Vivint appreciates Ms. *********’s feedback and will ensure that any coaching or disciplinary action is carried out swiftly.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
Date:04/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a security system in 2017. We paid in full for equipment, never had a contract.
On Sept 29, 2023, we sold our house. I called to cancel. They talked me into doing a ‘transfer’. I gave them the new homeowners name and contact info. They told me that’s all I had to do and the account would be transferred to the new owners.
I was charged in Oct and Nov. Both months, the new homeowner and I had extensive conference calls with Vivint…each time they assured us the problem was fixed and I would not be charged anymore for a home I no longer owned. They even gave me a ‘credit’ for November….which ended up NOT being a refund, they just applied it back to that same account and it covered the Dec. payment!
In January, my card was charged AGAIN! I called and this time had them completely remove my card from that account, considering it didn’t even belong to me!
I have an email sent Jan 12, 2024 from Vivint stating they removed my card ending in **** and assured me it would not be charged again.
Wellll…I was charged $128.28 in Feb and $57.14 in March. I called on March 12 and the Rep requested a refund after I read him the email Vivint sent saying my card had been removed. He agreed that it was illegal activity to continue charging me for someone else’s account. I had him email me the request along with the Case ID number. He also told me that somehow my name was still on the account!! What!?!? After 6 months of not owning the home and NUMEROUS hour+ phone calls???
On March 26, I called back to check on refund. That Rep told me there wasn’t a request for that ID number! She told me there were more steps I had to take to get MY money back.
I called April 1, and talked once again to another Rep. she also agreed that it was fraudulent to steal my money for someone else’s account. She said she did a refund request the correct way. She also gave me a Case ID number. She assured me she would call me back as soon as she had an answer.
Shocker. No call. I’m done!!!!!Business Response
Date: 04/09/2024
April 9, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** ****
Vivint Account #: *******
Date of Agreement: 7/11/17
To Whom It May Concern:
I have reviewed the information provided by Ms. ****** **** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ****, and a resolution has been agreed upon. At this time, Vivint has agreed to cancel both of her accounts and she has received a refund for over payment. Ms. **** may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:04/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account with ********************** was cancelled in November 2022 due to a military move, and I settled all outstanding fees at that time, including a cancellation fee of $186.42. It seems there was an error, as this cancellation and the associated fee were not accurately reflected in your system. I'd also like to mention that I haven't resided at the property associated with the account for over a year now because of my military move. To my surprise, in June 2023, I was charged three times, totaling $206.42, and again in September 2023 with four charges amounting to $288.56. This brings the total to $494.98 in unauthorized charges. I am requesting a full refund of the previously mentioned amount, $494.98, as these charges were neither expected nor authorized and to finalize the cancelation of the account if that has not been done already. I have contacted vivint customer service several times between Sept 12 2023 and Apr 2 2024 about the refund. During the conversations with customer service they say that they are going to issue me a refund for the $494.98 within a few business days and nothing happens. The customer service also mention that delivery attempts of the refund were made, but to the old service address. After giving them my new address, still nothing. I was also told by them that issuing the refund back to a card would be the best way for me to get the refund, so I gave them my card info and still nothing. Im getting sick of calling the customer service and I dont think Im getting anywhere.Business Response
Date: 04/09/2024
April 9, 2024
Better Business Bureau of ****
3703 *******************************************************************;
RE: Consumer Complaint Case #: 21521128
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: June 9, 2018
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
In his complaint, ********************** states that his account was cancelled in November 2022, due to a military move. ********************** states that he settled all outstanding fees at that time including a cancellation fee of $186.42. ********************** states that he has not resided at the property for over a year due to the military move. ********************** states that he was charged three times in June 2023, for the total amount of $206.42 and again in September 2023, four charges totaling $288.56. ********************** desires a refund totaling $494.98.
A Vivint representative has reached out to ********************** in an attempt to resolve this matter via email. After reviewing the account, ********************** has processed a refund in the amount of $494.98 back to the original payment method on file.
Vivints records indicate that ********************** signed a Purchase and Services Agreement (Agreement) on June 9, 2018. On November 11, 2022, *************************** called wanting to cancel the Agreement as they have moved from where the service was installed. ********************** was sent information regarding a written notice of cancellation being needed from **********************. A buyout payment of $186.45 was received on November 11, 2022. On May 13, 2023, ********************* called Vivint about the status of his account, saying that his account should be cancelled. On September 14, 2023, ********************** called after payments were drafted without authorization. ********************** stated his account should have been cancelled a year ago. Vivint completed the account cancellation on September 26, 2023. ********************** called Vivint on several occasions between October 2, 2023, April 2, 2024, regarding his refund. A refund was processed on April 2, 2024, in the amount of $494.98 back to the original payment method on file.
To resolve this matter, Vivint has provided the resolution as stated above. ********************** may contact Vivints representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I received the payment in full on 4 Apr 2024. I find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:04/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After having service with Vivint for many years, I decided to cancel and find a different provider, as their costs were very high and updating the monitoring equipment was very expensive.
I have attempted to contact them numerous times via phone and have either been placed on hold for at least 30-45 minutes at a time or hung up on. They do not have a way to cancel your service via phone or email, but rather require a written cancellation notice, and then it takes an extra 30 days upon receipt to cancel, forcing clients to pay additional months of service they do not want.
When I try to call to speak to anyone at Vivint I am redirected and redirected without any solution or even questions answered. They are unethical in their practices, they force customers to remain paying clients and make it practically impossible to close out an account.Business Response
Date: 04/08/2024
April 8, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** *****
Vivint Account #: *******
Date of Agreement: July 18, 2012 PSA signed
To Whom It May Concern:
I have reviewed the information provided by Mr. ***** and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ***** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the remaining Vivint monitoring contract without further penalty and to clear the balance due of $90.00. Mr. ***** may contact Vivint’s representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:04/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I signed up for Vivint in 2021 mainly to provide security for my father who had Dementia so that my husband and I could monitor him. We bought all of the equipment outright, and were on a month to month contract. I called to cancel 10/2023 and was not charged again until 03/2024, when I was charged 4 times on the same date, after not having services! The total amount I was charged equaled the amount for 5 months of service, so they charged me for 5 months at once, 5 months AFTER I canceled their service! Terrible company, who also harassed my husband and I on a monthly (or more) basis in person and on the phone about solar panels even after they've been told multiple times we aren't interested (which is one reason that led us to cancel in the first place).Business Response
Date: 04/05/2024
April 4, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21516061
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: 7/27/21
To Whom It May *********************** have reviewed the information provided by *************************** and appreciate the opportunity to respond.
In her complaint, ************** states that she canceled in Oct. 2023. She claims she was not charged until March when she was charged for all of the months after she had canceled.
Vivint agrees to cancel ********** account. She has no further obligation to Vivint.
Vivints records indicate that ************** signed a Purchase and Services Agreement (Agreement) on 7/27/21 for 1 month with an initial term of sixty (60) months. Vivints records indicate that ************** called on 2/27/23 regarding a door lock and 5/30/23 regarding a panel battery alert. Vivints records indicate that although ************** received an invoice for each month from October through March but did not make any payments after 10/27/23. Vivints records do not indicate that ************** made calls to Vivint after May 2023.
A representative from Vivint has reached out to ************** in an effort to resolve this matter. Vivint has agreed to the resolution and ************** may contact Vivints representative directly if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:04/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had Vivint Home Security for approximately 10 years. I paid off all the equipment and the contract expired after 5 years, so no current contract. I pay $51.00 monthly and have paid religiously for the last 10 years. I no longer want the service and called Vivint on 2/23/24 to cancel the monthly service. An email arrived from them that day with instructions on what exactly to include in an email in order to cancel the service. I sent my email to them on 2/24/24. I never received an automatic response email so I emailed them again on 3/14/24, 3/15/24, 3/18/24, 3/19/24 and 3/21/24. I have heard nothing from them. I have called the customer service number twice (on 3/14/24 and 4/1/24) and they were both 1 hour phone calls with no resolution. They want me to screen shot my emails and send again. I have been a GOOD customer for 10 years and I can not believe what a TERRIBLE company they have turned out to be. They continue to bill me monthly and I suspect this is why they won't cancel my service. They want to keep billing me! This has to be the worst company I have ever done business with!Business Response
Date: 04/04/2024
April 4, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** ******
Vivint Account #: *******
Date of Agreement: January 30, 2014
To Whom It May Concern:
I have reviewed the information provided by Ms. ****** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ****** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the account effective March 23, 2024, without further penalty. The balance due has also been cleared. Ms. ****** may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******
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