Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,392 total complaints in the last 3 years.
- 2,970 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had cancelled my home security service in December 2023. I was told that there will be an early terminatin fee of $142 which I agreed to pay. Now after 4 months in April I was billed again for the service. When I contacted Vivint, I was told that my service was never cancelled. I would like to get refund for my April bill and cancel my service from December 23. Vivint is not willing to resolve this issue because they just don't wasn to cancel my service. They're comitting a fraud by falsly telling me that they had canceled my serivce while they're still billing me for the service that I no longer use.***********************
Business Response
Date: 04/19/2024
4/21/2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21578791
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: 8/12/2019
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to cancel Mr. ******* account and refund his April payment. Mr. ****** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:04/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was required to enroll with ************** when moving into my apartment in July of 2023. My lease with the apartment was for 7 months, but the term of the service with Vivent was for *****************************Once I moved out of the apartment, I assumed the contract was up, I was wrong! I have tried to pay up the contract to get out of it, but they have stalled, hung up, and begged me to get someone else to assume the contract each time. Im FED UP! After speaking with 5 people on the phone so far, I was told each time that the service would be terminated and the fees waved. This has not happened! The last time I spoke with someone on April 15 2024, I asked to pay up the bill and to buy out the contract. I was told I would have to send a cancellation notice. A mgr was suppose to speak with me but they hung up. I DO NOT, at this point, have any faith that after the contract ends, that the billing and harassment will stop. All I want is to buy out the contract and be done with them.Business Response
Date: 04/20/2024
April 19, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 9379984
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: 7/7/23
To Whom It May *********************** have reviewed the information provided by *************************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************, and a resolution has been agreed upon. Ms. ******* account was cancelled on 4/17/24 effective 2/7/24 and a refund was sent via check. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:04/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am in a vivant contract and am very unhappy with their security systems. The cameras they installed, do not work all the time, the main panel gets disconnected from the wall easily and then loses power, and when something goes wrong, we have to reboot the panel every time just to get things back working.
Several technicians have come out to fix other issues we have had, but at this point I want a solution that gets me out of the contract for equipment that they installed that is failing on a weekly basis. They want me to either pay $1000 or pay off my whole balance, which is wrong because it is their equipment that is not working.
Also, it is very hard to schedule a technician to come fix any issue when appointments are 2-3 weeks out.Business Response
Date: 04/21/2024
April 21, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: **** *****
Vivint Account #: ********
Date of Agreement: 12/11/23
To Whom It May Concern:
I have reviewed the information provided by Mr. **** ***** and appreciate the opportunity to respond.
In his complaint, Mr. ***** states that he is unhappy with his system. He has had multiple issues and has had technicians fix the issue only for the issues to reoccur
Vivint’s records indicate that Mr. ***** signed a Purchase and Services Agreement (Agreement) on 12/11/23 with an initial term of sixty (60) months. Vivint’s records indicate that Mr. ***** had a door sensor that was not working correctly when he called on 3/11/24. A technician went out on 3/20/24 and resolved the issue. Vivint's records indicate that you had an issue with your panel and cameras going offline when you called on 4/4/24. A technician was scheduled to go out and fix it. Vivint's records indicate that you called 4/15/24 to reschedule your appointment. Vivint's records indicate that a technician went out on 4/18/24 to fix the issue with your panel which was the reason your cameras were going offline. The panel was updated, diagnostics tests were run, and the equipment passed without issues.
A representative from Vivint has reached out to Mr. ***** in an effort to resolve this matter. Vivint has applied a 2 month credit to Mr. *****’s account as a goodwill courtesy. Mr. ***** may contact Vivint’s representative directly if he has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:04/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint home security, is a complete joke. They come door to door in new neighborhoods, which is fine that is their prerogative. My mistake was not realizing the terms of their contract was 60 months, or you have to buy out the contract for 60 months of service. Service that is subpar. I have to reboot my system each morning as at least one if not all of my cameras are down and not working, for who know how long. What is the point of having a security system that fails daily? They offer to replace the products but, then we get new products and they have the same exact issue and Vivint has not a single solutions to why my system fails daily. If anything happened I wouldnt be able to see anything, no pictures or video of the incident to share with the police, a nice reboot system camera down symbol.. They give you 3 days, 3 days only to cancel services. How are you supposed to know how the service works after only three days. I have had Vivint for 9 months now, if I had the disposable income to buy out the next 5 years (something like $5,600) I would so I dont have to deal with them anymore.Business Response
Date: 04/19/2024
April 19, 2024
Better Business Bureau of ****
3703 W ************************************************************************;
RE: Consumer Complaint Case #: 21576499
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: May 5, 2023
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel with forgiveness the remainder of the monitoring service agreement effective April 19, 2024, however, Mr. *********************** will remain responsible for the equipment line of credit with *******. Vivint has also refunded the amount of $162 back to the original payment method. Mr. *********************** has no further obligation to Vivint. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:04/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After being unable to use my Vivint home security in our new home, I cancelled my Vivint account. I paid a cancellation fee directly to Vivint and returned my equipment. Upon the return of my equipment, I still got collection requests from ************ for equipment I purchased through Vivint. After many hours on the phone, Vivint would not agree to notify Citizen of my account closure and payment. I was expected to payout for equipment that I no longer could use AND had been returned to Vivint over a year ago. The amount below is the amount I paid to Vivint plus the amount I was expected to pay to ************ for equipment returned and paid for already with Vivint.Business Response
Date: 04/19/2024
4/19/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21576354
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: 7/16/2016
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to close Ms. ******* account with collections. *************** remains responsible for any remaining amount due for her equipment loan through the third party. Ms. ******************* contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/19/2024
Complaint: 21576354
I am rejecting this response because: my account with ********************** was closed on January 3, 2024 when I paid the cancellation to Vivint for my service. The following week a service tech from Vivint collected my cameras and central hub. I do not have access to the cameras any longer and my payment was going to Vivint ************** I was drafted $23.20 for the camera payment on 1/8/24, after my equipment had been returned. At that time, I was told that no additional amounts were owed.
Sincerely,
***********************Business Response
Date: 04/29/2024
4/29/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21576354
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: 7/16/2016
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
Vivint has forgiven Ms. ******* equipment loan and she will receive a refund for any payments made since January of 2024.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 05/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:04/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the summer of 2016, we signed a 5 year written contract with Vivant for a security system. Things went well for almost 6 yrs and then the problems began. First it was the alarm going off for no reason at all hours of the night. After SEVERAL calls to try and have them fix it remotely, they sent out a rep who said he could not fix the problem because the panel was "loose" and it could not be fixed. Then the thermostat stopped working. Then the cameras stopped working. Every call they would try to sell us an upgrade. The upgrade started at $499. As things continued to stop working, we continued to make calls to Vivant to try and find a fix. Then they offered the upgrade for $399. We again declined. All reps informed me that we were month to month, including ******* on the final call on Dec 18, 2023. It was only when I told her we wanted to cancel that she advised we are still in a contract. I advised our contract was for 5 yrs and that we are 7 1/2 yrs into it, while the system has not worked for the last 1 1/2 yrs and they continued to get paid. Then my husband ***** called in Jan 2024 and he was offered a "free" upgrade if we signed for another 3 yrs. He advised we still wanted to cancel. They again claimed we are in a contract. ******* claimed that we "verbally" extended our "written" contract. We were told 3 different times they would sent us "proof" of our extension and have rcvd nothing but bills and collection notices. Vivant needs to estop billing us and our wonderful credit should NOT be affected. I SHOULD be asking for a refund for the 1 1/2 yrs of service that we did not receive but did pay for. This needs to stop. I feel we are being harassed at this point. We have literally spent HOURS upon HOURS on the phone with them trying to resolve this issue with them to no avail. They won't even speak to me at this point when they had NO problem the last 1 1/2 yrs. This is harassment at its finest. Our acct # is *********.Business Response
Date: 04/19/2024
4/19/2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21569258
Complainant: ***** & *****************************
Vivint Account #: *******
Date of Agreement: 10/12/2023
To Whom It May ***************** have reviewed the information provided by Mr. and ********************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to cancel the account without penalty. Mr. and ********************* have no further obligation to Vivint. Mr. and ********************** may contact Vivints representative directly if they have any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** & *****************************Initial Complaint
Date:04/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had a guy come by in May of 2020 to talk to us about Vivint. We were told that the equipment would be paid off after two years and once it was then we could cancel the monitoring services through Vivint. When we tried to cancel the services we were told the contract he signed was for five years and that our equipment was not paid off yet. We are stuck paying for equipment that has never worked well and for services we do not want. I know this is a common problem. These salesmen go around and tell you what you want to here only for you to find out later the contract you signed says something different. He even told us what the contract said and just handed over the iPad and said sign here. We were not even given the opportunity to see what we were signing. This business is a complete scam. When have even been stolen from 4 times. It happened directly in front of our cameras and they didn't pick anything up. Literally paying $85.00 a month for nothing.Business Response
Date: 04/19/2024
4/19/2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21574970
Complainant: *********************************
Vivint Account #: *******
Date of Agreement: 5/27/2020
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to cancel Ms. ********** account without penalty. ********************* may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:04/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint started providing their services in Jan 2023. Account ********* The salesman and both technicians assured me that the equipment was provided free of charge. The installer did a very poor job. I now need to cancel the service as I am moving in with my daughter to take care of me , but upon speaking to a very unhelpful customer service **** **************************** I was told it would cost me $3000. He refused to let me talk to a supervisor or to try and resolve this in any way. I do not recall signing a contract, when I asked ****** to email me the contract he did. The contract has a signature that is not mine nor my legal name, surely this is fraud. Also it is not signed by a customer rep. I am an 86 year old retired veteran in a limited fixed income and feel I have been taken advantage of by pushy unscrupulous sales representatives preying on the elderly to make a buck. I sincerely hope that this is not how this company operates. Please cancel this service I am more than happy to return their equipment.Business Response
Date: 04/20/2024
April 19, 2024
Better Business Bureau of Utah
3703 W 6200 S
**************, **** 84129
RE: Consumer Complaint Case #: 21574925
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: 5/12/14
To Whom It May *********************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
A Vivint representative has reached out to **************, and a resolution has been agreed upon. At this time, Vivint has agreed to cancel Mr. ****** Agreement and loan. Mr. ***** has no further obligation to Vivint may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:04/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Vivint from March 5th to the 12th to cancel my contract, but was informed that I had an outstanding balance on the account and could not close it. According to my bank, the payment had been processed, but Vivint had not updated my account until days later. The sales representative relentlessly tried to be convinced to stay with the company. However, I informed them that the system had been giving an error message for a while and that I was not interested in conducting business with Vivint again. The representative told me the system was outdated and needed to be upgraded. How ironic the system stop working properly right before the contract ended, including the doorbell. I was eventually transferred to a loyalty representative who told me that I needed to cancel the service 30 days in advance. I had been trying to cancel since my contract ended, I was informed of an $18 credit on my account and the account was closed, but I would have to make a final payment when the bill arrived. I refused to pay for a service that wasn't working and ended the call. Now, they have billed me for another month on a supposedly closed account. I guarantee, if I had called them in February, I would have be told I would need to wait until my contract ended. I was screwed either way. I spoke with *** from Vivint today April 13th she informed me the system was frozen at the time of our conversation, but on her end she could see that the system would periodically capture an image, but the doorbell didn't capture, detect or alert us that a man was standing on my front porch before **** one morning. My daughter was scared to death, because she wasn't expecting to see anyone standing on the porch while she was taking the dog outside. If the panel was working, she could have seen the man standing on the porch before she opened the door. DANGEROUS.Business Response
Date: 04/19/2024
April 19, 2024
Better Business Bureau of ****
3703 W ************************************************************************;
RE: Consumer Complaint Case #: 21573301
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: March 4, 2019
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In her complaint, ****************** states that she has been trying to cancel the monitoring service since the contract ended, however, she has been informed she would need to pay the outstanding account balance first. ****************** desires the monitoring service cancelled and no further contact from Vivint.
Vivints records indicate that ****************** signed a Purchase and Services Agreement (Agreement) on March 4, 2019. On February 12, 2024, ***************** called Vivint wanting to cancel the monitoring service. On February 14,2024, someone other than the contractor signer called to cancel the monitoring service, however, the cancellation request needs to be requested by the contract signer. On April 13, 2024, **************** returned a call regarding her account status, saying the account should be cancelled. **************** said she would call back. On April 15, 2024, **************** called back requesting to speak to a supervisor.**************** was informed the account could not be cancelled until the outstanding balance on the account was paid. ********************** received ****************** written notice of cancellation on April 16, 2024.
A Vivint representative has attempted to reach ****************** to assist with the matter via email. After reviewing the account, ********************** agrees to cancel the monitoring service effective April 16, 2024, when the written notice of cancellation was received. ****************** has no further obligation to Vivint.
To resolve this matter, Vivint agrees to the resolution as stated above.****************** may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:04/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We called to cancel our service with Vivint in October 2023. The rep did not cancel she said she needed to call me back - it seems like she didnt know how to cancel the account? We called several times afterward because we kept receiving a bill and the issue was never resolved. They never cancelled the service but instead kept trying to sell more Vivint service and kept billing us. We just received a collection notice for the account and when we called they said it was cancelled due to non-payment. Which makes no sense to us because we called several times to cancel. We were never told the buy out fee but instead they kept billing us as if we were continuing service. It felt like we had no way to cancel our contract and services with them. We shouldnt have to call over an over again to cancel our account. When we call to cancel the business should have a clean and clear process on how to make that happen.Business Response
Date: 04/19/2024
4/19/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21571401
Complainant: *************************
Vivint Account #: *******
Date of Agreement: 7/28/2021
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to close the account with collections. ************** has no further obligation to Vivint. ************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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