Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,353 total complaints in the last 3 years.
- 2,971 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So we had a vivant employee come and offer to upgrade our old cameras told us we’d be paying less than we were paying at the moment first month they charged me 600+ called and complained and they refunded it 2nd month they did it again 3rd month again now I’m paying around 316$ a month and before was 138 and they just give me the runaround and can’t cancel it outright without it affecting my credit
Business Response
Date: 06/01/2024
May 31, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******** ********
Vivint Account #: *******
Date of Agreement: 2/15/22
To Whom It May Concern:
I have reviewed the information provided by Mr. ******** ******** and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ******** and a resolution has been agreed upon. At this time, Vivint has agreed to actively work with Mr. ******** to come to a mutually satisfactory resolution while we continue to investigate his claims. Mr. ******** may contact Vivint’s representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:05/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
April 29 2023 I was approached by a sales rep from vivint alarm company, the rep stated to me the equipment and installation were free of charge and Vivint would be paid through a company called Fortiva. After I started going over my accounts I realized charges from fortiva and seperate charge from vivint. I recently pulled out the agreement and found the equipment was over 3K over a 5 year period I do believe the price is outrageious. He advised me the payment to fortiva was for the monitoring and equipment,this was an outright lie. Vivint advised the 5 yr equipment was an agreement to use their monitoring. I .do not to wish to have a 5yr relationship with any alarm company. I want out of this contract, I am willing to give them back this expensive equipment, I was totally deceived by the rep. the rep ***** advised anything about the 3 day cancellation policy. I am feel ripped off due to these practices. just for your information all the documents signed electronically and sent to my email, if I would have known the price they charged for equipment I would have never signed with them. This a big rip off.Business Response
Date: 05/30/2024
5/30/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21758690
Complainant: *********************************
Vivint Account #: *******
Date of Agreement: 4/29/2023
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to cancel his account and Fortiva account without penalty. ****************** has no further obligation to Vivint and Fortiva. ***************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:05/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Untrue information given Refusal to let out of contract even though I asked before the time frameBusiness Response
Date: 05/31/2024
May 31, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21758217
Complainant: *********************;
Vivint Account #: ********
Date of Agreement: May 20, 2024
To Whom It May ***************** have reviewed the information provided by ************************* and appreciate the opportunity to respond.
A legal representative from Vivint has reached out to ************** via phone to address and resolve the current issue. For any additional questions or concerns regarding this matter, ************** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: ********************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:05/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 05/01/2024, a salesman (*********************) showed up at my door (8:30 pm) to tell me about Vivint's products. I decided to hear him out as I have had attempted break-ins at my home. He stated that he could get me an array of products in my home (for free - covered by Vivint) upon me putting a Vivint sign in my yard, allowing him to take a picture with me, and telling my neighbors positive things of Vivint. I agreed, upon his commitment to provide free equipment for my home and I would only be paying the fee to keep the equipment running. He sent a link to my phone and told me to just sign the documents, not explaining what they contained and the font was much too small to see and I was rushed. Before I finished signing documents, he already had a tech on the way to my house (at 10:00 pm). The tech was at my house until nearly midnight installing products. The next morning, **** showed up in my driveway grilling me with questions about my neighbors/neighborhood - very uncomfortable situation which happened twice. On 5/10/2024, I received an email from Citizens Pay that claimed I had a statement to pay. I clicked the link and signed up the account only to realize **** had taken out a loan in my name for $3,943.69 for the equipment that was supposedly covered. I confronted him about this charge and he became defensive, avoided all of my questions, and wouldn't help me. I contacted customer services and they stated I cannot cancel Vivint as our "3 day trial" was up and the loan needed to be paid off before cancellation. I was never notified of a trial period. I then went back and noticed I had been charged for multiple products that were not placed into my home and didn't agree to/want them as well. I was lied to and deceived in order to get the sale finalized and get the equipment installed before I could realize what was happening. This is a very violating experience to have.Business Response
Date: 05/30/2024
5/30/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21757768
Complainant: *******************************
Vivint Account #: ********
Date of Agreement: 5/1/2024
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
In her complaint, ******************** explains she was not made aware of the financing contract. ******************** further explains the contract was misrepresented.
To assist ********************, Vivint is willing to cancel and refund her account and financing account upon receipt of the equipment.A representative from Vivint has contacted her via email to schedule a system removal appointment.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:05/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We got Vivint smart home security a few months ago. The only reason we switched because they told us their cameras no longer used wifi and all of them had individual chips that connected to ******* wireless towers and would always be online no matter what. They came in to install the cameras. They destroyed previous equipment and installed everything wrong. The guy was very rude and demeaning to all questions asked and thought it was funny he installed everything wrong when he came back. We have had 7 or more tech visits because the cameras are always offline. Once they sent a tech who was local he informed me that they dont have chips in the camera and they are all wifi based. They get them to work and turn off the following day. After they tell us to unplug all of them and we have to reset them all every 2 days. They refuse that something is wrong. We switched to outdoor cameras inside. They said this is the best to do. They said it would fix the problem and to give them one last chance and not to cancel. We decided to give them the benefit of the doubt. They worked for a week and we were having the same issues. I have spent hours and hours on the phone. I found out recently they took $1593.28 out of my account with out asking and no notification I found out when i looked at my bank. Which is illegal. They keep telling me its my monthly automatic payment. And my monthly payment is $120. After continous back and forth they said they would send it to accounting and notify me in a few days. They only refunded me $1133. They refuse to cancel my contract and I have been paying all this money for cameras that dont work like they promised they would. And sold me with false advertisement of their products by their manager who says he works at corporate. They took money. I reported all this to vivint they claim they have no notes of this. I do know they have the phone calls. I would like my money back and a cancellation of contract for not holding up their end.Business Response
Date: 05/30/2024
May 30, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21757343
Complainant: ***********************************
Vivint Account #: ********
Date of Agreement: February 21, 2024
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ********************** and a resolution has been agreed upon. At this time, Vivint has agreed to fully cancel the Vivint account including removal of the Vivint equipment, a full refund of any payments made directly to Vivint as well as full closure of the equipment line of credit. ********************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 05/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:05/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a security system from Vivint 09/04/23 and paid a deposit of ***** plus ******* for equipment. The contract states my monthly service fee is ***** which includes, ***** **************** ***** ********************** 7.99 Monthly Protection Plan. Since then each month from October 2023 my bill was ***** with the exception of December 2023 where the bill went up to *****. My bill was on autopay so I didn't receive a statement. I called and they couldn't explain the increase but issued a credit and I paid *****. January 2024 the bill went back to ***** and I called back and they issued a credit and I paid *****. February 2024 the bill went back to ***** and I stopped calling. My most recent bill increased to ***** with a new fee added, Utility and Gov't Fee 0.67. I have tried to resolve this issue since the October bill but each time you get a billing rep they transfer you to the sales group and they keep you on the phone for a long time going back and forth with nothing being resolved.Business Response
Date: 05/30/2024
5/30/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21755600
Complainant: *****************************
Vivint Account #: ********
Date of Agreement: 9/8/2023
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to add a credit of $30.00 for the overcharges and lower her monthly payment to $39.46. ******************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 05/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:05/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction: 05/11-2024
The amount of money you paid the business: $39.30 on the day of but agreed to a 60month term and equipment costing in excess of $3,500.
What the business committed to provide you: Safety, security, and protection through advanced equipment and home security monitoring.
What the nature of dispute is: Faulty equipment was provided. Some existing equipment was agreed to be utilized, but new equipment was installed for expedited ease in installation. While troubleshooting the issues associated with the newly installed equipment, they were unable to resolve the issue and noted a $99 service charge would be required to correct the issue. This being unsavory, given it is not even a week old, we decided to take the sales representative up on the 30 day cancellation we were verbally informed we had. We were informed that they would not allow us to cancel and would not pickup their equipment, noting we only had 3 days to cancel. This was followed by conversations with the sales associate where she again assured us we had 30 days and would resolve the issue. In lieu of resolving the issue, she told Vivint she never stated this. We signed the contract under duress, being overly pressured by the sales associate, Carmen H********, citing that we would have to wait days for install if we did not sign immediately and noted several documented crimes in the area in recent weeks, pushing us to sign at that moment.
Whether or not the business has tried to resolve the problem: They have not tried to resolve the issue. We no longer trust this company given their misrepresentation of services, faulty equipment, and pressure to sign a contract with them.
**********Business Response
Date: 05/31/2024
May 31, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #:
Complainant: **** ******
Vivint Account #: ********
Date of Agreement:
To Whom It May Concern:
I have reviewed the information provided by Ms. **** ****** and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ******, and a resolution has been agreed upon. At this time, Vivint has agreed to cancel his loan and Agreement once the equipment is removed from his home. Mr. ****** may contact Vivint’s representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:05/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally lodge a complaint against Vivint regarding their security services. My camera system has been offline for about three months, yet Vivint continues to charge me for services I cannot use. Despite contacting the company multiple times, the issue remains unresolved, and I am still being billed.When I requested to cancel my services, Vivint stated that I would need to pay off the remainder of my contract, even though they have refused to send a technician to inspect and repair the outdated equipment. They informed me that I would need to buy new equipment and settle the old contract before receiving new devices, which is financially unfeasible for **** have paid over $2,000 to Vivint and have had to call for repairs almost every three months, with the fixes being only temporary. This ongoing issue has been particularly problematic since my last calls in April and again on May 23rd, which have yet to result in a permanent solution. Vivint promises safety, security, and 24/7 monitoring, but I have not experienced continuous service as advertised.Moreover, I was never clearly informed that I was entering a 4-year contract or that I would be subject to monthly payments after my equipment was paid off. This lack of transparency is concerning.Vivints refusal to inspect and repair the equipment, along with their demand for additional payments, has placed a significant financial burden on me. Additionally, their failure to provide continuous service as stipulated in the contract could be considered a breach of contract terms.I am seeking the BBBs assistance in resolving this matter. My account number with ********************** is *********. I request that Vivint allow me to terminate my contract without penalty.Business Response
Date: 05/31/2024
May 31, 2024
Better Business Bureau of Utah
3703 W 6200 S
**************, **** 84129
RE: Consumer Complaint Case #: 21754227
Complainant: *********************
Vivint Account #: *******
Date of Agreement: 8/31/20
To Whom It May *********************** have reviewed the information provided by Mr. ********************* and appreciate the opportunity to respond.
In his complaint, ************** states that that his cameras have been offline for 3 months yet he continues to be charged monthly. He requested to cancel and was told that you would have to pay an early termination fee if you cancel early.
Vivints records indicate that ************** signed a Purchase and Services Agreement (Agreement) on 8/31/24with an initial term of sixty (60) months which states How to ************ Call or write to Vivint and tell us what is wrong with the System. Vivints records indicate that Mr. **********;called on 4/4/24 regarding a power issue with an outdoor camera. Prior to that, ************** had not made one call regarding equipment issues since 10/6/22. Vivint's records show that you pay a monthly fee for monitoring service. You do not pay anything for camera use. Per your agreement, if you have equipment issues you would need to reach out to Vivint to resolve them. 1 call in the last year and a half does not show that you have allowed Vivint to resolve the issue. Vivint's records show that your account has been consistently since 12/2023 and is currently $155.42 after a $25 credit you were given on 5/22/24.
A representative from Vivint has reached out to ************** in an effort to resolve this matter. Despite the information stated above, Vivint agrees to Vivint agrees to cancel **************** Agreement, forgive the past due balance and waive the early termination fee. ************** has no further obligation to Vivint. may contact Vivints representative directly if he has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 05/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Sincerely,
***********************Here is a copy (Proof) of email interaction: Made on 5/31/2024
Hello **************,
My name is **** and I work on behalf of the **************** at Vivint. I am reaching out to you in regard to the BBB complaint that was submitted.
In your complaint you state that your cameras have been offline for 3 months, yet you continue to be charged monthly. You requested to cancel and were told that you would have to pay an early termination fee if you cancel early.
Vivint's records indicate that you called on 4/4/24 regarding a power issue with an outdoor camera. Prior to that, you have not called regarding equipment issues since 10/6/22. Vivint's records show that you pay a monthly fee for monitoring service. You do not pay anything for camera use. Per your agreement, if you have equipment issues you would need to reach out to Vivint to resolve them. 1 call in the last year and a half does not show that you have allowed Vivint to resolve the issue. Vivint's records show that your account has been consistently past due since 12/2023 and is currently $155.42 after a $25 credit you were given on 5/22/24.
Despite the information above, Vivint agrees to cancel your Agreement, forgive the past due balance and waive the early termination fee. You will have no further obligation to Vivint. If you would like to stay with Vivint, You have no further obligation to Vivint.
Please respond directly to this email to let me know how you wish to proceed or if you have any further questions regarding this matter.
Sincerely,
***********************
Legal AssistantMy Response:
Dear ****,
Thank you for your prompt response and for addressing my concerns. I agree to the terms outlined in your email and confirm my decision to cancel my Agreement with Vivint. I appreciate Vivint's willingness to forgive the past due balance and waive the early termination fee. Please proceed with the cancellation, and I understand that I will have no further obligation to Vivint.
Thank you for your assistance in resolving this matter.Initial Complaint
Date:05/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint due to ongoing issues with the Vivint system. I continue to try and troubleshoot and call for assistance as well as having credits promised to me that has not been granted for poor service and failure of the system. I have had nothing but ongoing issues and have continue to pay for services that I'm not receiving. Vivint also wants to charge me for tech visits to troubleshoot and I refuse to pay when they know they have faulty equipment and continue to charge for a non working security system. This system does not do what is was designed to do which is secure homes. It does not alert you when the door bell is being rung. Vivint is truly not a customer service company.Business Response
Date: 05/30/2024
May 30, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21754216
Complainant: *********************************
Vivint Account #: *******
Date of Agreement: December 20, 2017
To Whom It May ***************** have reviewed the information provided by ************************** and appreciate the opportunity to respond.
In her complaint, ************************** states that she has issues with the Vivint system and has had credits promised that have not been applied. She states Vivint wants to charge her for a technician visit when she's paying for a service that does not work. ************************** desires a billing adjustment, replacement, and to be contacted by Vivint.
Vivints records indicate that ************************** signed a Purchase and Service Agreement (Agreement) on December 20, 2017. On February 18, 2024, ************************** reported that she could not hear the doorbell camera through the phone app, and that she could not lock the door lock through the app. Vivints records show troubleshooting was done and a credit of $50.66 was applied to the account.
A Vivint representative has attempted to contact ************************** via email in an attempt to resolve this matter. Vivint offers two (2) free months of monitoring service as well as a technician free of charge to resolve the system issues.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:05/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have asked to cancel my services due to me selling my home before my closing date. The agent had ensured me that my services will be canceled on the date I requested. After I sold my home I requested to have new services added to my new location but was told I cannot add services (apartment complex) so I have called to cancel my services. I had called before any installation time scheduled and informed the agent that I have to cancel my installation and any pending services due to not having permission to add security. I also requested to cancel my services. After a few days I was charged for services for my previous address that I had stopped services for. I went to view my account online and the Vivint app and I had no access to my account (My access to my account was deleted before my new installation request). I called Vivint customer service to complain about being charged and the agent was not only helpful but was rude. She made me send an email to have my services canceled in which I did. I have asked about my charges made to my account for services and I asked for a refund. Now I am checking on the status of my cancellation and I am being told I cannot cancel due to early termination services that I am not contracted. I have added a doorbell camera Dec 2023 in which I have paid off myself and because I have added another equipment I somehow added a 5 year service commitment. They are being fraudulent and deceptive. I wanted my services canceled and wanted a refund for payment on service I no longer have access or control of.Business Response
Date: 05/29/2024
5/29/2024
Better Business Bureau of ****
3703 W **************************************************************
RE: Consumer Complaint Case #: 21754005
Complainant: *******************************
Vivint Account #: ********
Date of Agreement: 2/16/2015
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to cancel the account and refund $78.18. ********************** has no further obligation to Vivint and will receive his refund within 7-10 business days. ********************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 05/29/2024
Complaint: 21754005
I am rejecting this response because:Vivint is not verifying my account. I need to have the service address and account number also in the response. I am sending some information from my account and I am asking for verification of my account for my service address and account number. Phone number in the account is ************ and email under the account is ****************** The account number sent in the response does not verify my account from previous invoices. Please verify the account and I can be satisfied with the response.
Sincerely,
*******************************Business Response
Date: 06/05/2024
6/5/2024
Better Business Bureau of ****
3703 W **************************************************************
RE: Consumer Complaint Case #: 21754005
Complainant: *******************************
Vivint Service #: 10493374
Vivint Account #: *********
Vivint Account Address: ***** US *************************************
Date of Agreement: 2/16/2015
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to cancel the account and refund $78.18. ********************** has no further obligation to Vivint and will receive his refund within 7-10 business days. ********************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 06/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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