Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,361 total complaints in the last 3 years.
- 2,970 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my account February ******* and I was charged up u til June with no record of my cancelation being sent to me. I called to cancel 4 times, each time being told it was being taken care of, only to get no confirmation and more charges. I was told i was being refunded the money they charged me and I never was. They didn't even have record of my payoff of my loan for equipment even thought they said it was done on a recorded line in a 3 way call with the loan company. I was "escalated" to a supervisor a couple times with no results. I feel like they are fraudulently trying to charge me and keep my account open to keep collecting money hoping I don't check in. They say everything is logged, but then they have no record of certain actions and nothing is being done. Im sure I'm not the only one this has happened to. It seems they give a run around on cancelation so they can keep charging you and collecting. I just got off the phone with them saying it was resolved and again they sent no confirmation and I'm still out the money they have charged me monthly. It's unprofessional and they continue to call from their office trying to get me to buy products and services. They also said they monitored our alarm system when for months our system was down and no one reached out to us. It feels like a scam.
Business Response
Date: 06/10/2024
June 10, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21808162
Complainant: ******* *****
Vivint Account #: *******
Date of Agreement: January 29, 2020
To Whom It May ***************** have reviewed the information provided by Mr. ***** and appreciate the opportunity to respond.
In his complaint, Mr. ***** states that he cancelled his account on February 29, 2024, and was charged through June. He states he cancelled several times and was told he would receive a refund. Mr. ***** wishes the job to be finished.
Vivints records indicate that Mr. ***** signed a Purchase and Service Agreement (Agreement) on January 29, 2020. On February 29, 2024, Mr. ***** reported to Vivint that he was moving and selling his home. Mr. ***** requested the cancellation of his account and confirmed that his equipment was paid off. On March 1, 2024, Vivint received the required Notice of Cancellation to cancel his account.
A Vivint representative has attempted to contact Mr. ***** via email in efforts to resolve this matter. Vivint offers cancellation of Mr. *****s account effective February 29, 2024, and to provide a refund from that date forward. Mr. ***** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 06/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************Initial Complaint
Date:06/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint had a tech install current security equipment that is already on a plan to a new house and sold my wife a new plan instead of transferring the plan to a new address. I have not been receiving service for a year, it has been at her house instead. They also told me that I cannot cancel because the equipment wasn't paid off. She should have never been sold a new plan when she already had one existing.Business Response
Date: 06/12/2024
June 12, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21806397
Complainant: ***** Sack
Vivint Account #: *******
Date of Agreement: July 1, 2022
To Whom It May ***************** have reviewed the information provided by *********************** and appreciate the opportunity to respond.
A legal representative from Vivint has reached out to ************ via phone to address and resolve the current issue. For any additional questions or concerns regarding this matter, ************ is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **********************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 06/16/2024
Complaint: 21806397
I am rejecting this response because: I was told they would cancel the account. Soon after my call with Vivint I received an email saying the account cancellation was unsuccessful.
Sincerely,
*******************Business Response
Date: 06/25/2024
June 25, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21806397
Complainant: ***** Sack
Vivint Account #: *******
Date of Agreement: July 1, 2022
To Whom It May ***************** have reviewed the addiotnal information provided by *********************** and appreciate the opportunity to respond.
A legal representative from Vivint has contacted ************ via phone to address and resolve the current issue. At this time, Vivint agrees to cancel ************** account within 2-3 business days.
For any additional questions or concerns regarding this matter, ************ is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called on Dec 13th 2023 to cancel services, after having the subscription for almost 5 years. Upon calling and speaking with some representatives overseas I was obligated to pay for the equipment and some fee for breaking contract which was mentioned that was until March of 2024. First I would like to know where in the contract states that the policy is renewed yearly ? Also, I would like to have my money refunded, the monthly since December 2023 until now June 2024 that I am still being charged. Dec 13 I was charged $78.21, Dec 14th $78.89,Jan 16th $33.79,Feb 15 $56,March 15 $56 and April $56. Account number ********Business Response
Date: 06/12/2024
June 12, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21806277
Complainant: ******* *****
Vivint Account #: *******
Date of Agreement: March 14, 2019
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In his complaint, ************** states that he called Vivint on December 13, 2023, to cancel his services. He states he was told he would need to pay off his equipment and a fee for early termination of the contract. Mr. ***** states Vivint is still charging him. Mr. ***** desires a refund.
Vivints records indicate that ************** signed a Purchas and Service Agreement (Agreement) on March 14, 2019. On December 13, 2024, ************** requested the cancellation of his account due to equipment issues. ************** was informed that he must pay off the equipment and remaining Vivint Agreement to cancel.
A Vivint representative has attempted to contact ************** via email in efforts to resolve this matter. Vivint offers to cancel the account effective December 13, 2023, and to provide a refund of any payments made directly to Vivint from that date forward. Mr. ***** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December 2023, I submitted a formal written request to terminate services with Vivint. I paid my account in full along with paying for the equipment. On May 28, 2024 I learned that my account was not closed and that I was still being billed with impact to my credit for unpaid services. I was told on May 28, 2024 that my account was being escalated for cancellation and that the cancellation would be completed within 2-3 business days. On June 5, 2024, I learned that my account was not closed and was again informed that because of the balance it was impacting my credit score. I was told told on June 5, 2024 that it would take until June 14th to close my account. To which I responded that was simply unacceptable as it has been 6 months since I terminated my account. It is an unfair and deceptive trade practice to continue to bill a customer when it is formally requested to terminate service and service and equipment are paid in full. As I explained to the representative, I will also be filing a complaint with the *************************Business Response
Date: 06/11/2024
June 11, 2024
Better Business Bureau of ****
3703 W **************************************************************
RE: Consumer Complaint Case #: 21805837
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: August 26, 2020
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has submitted the account for cancellation with an effective date of December 19, 2023. *************** has no further obligation to Vivint. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 06/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:06/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had vivint for about 10 years and I have not had issues until recently. I&#**;ve had issues with faulty equipment and have been paying for H35**33353230353036H service that doesn&#**;t notify the local police. Numerous technicians have been out to check the sensors, cameras, and the equipment is still faulty. Now they are wanting to charge us to reinstate a contract which I have declined. They have taken 3 payments out of my account without permission this morning.Business Response
Date: 06/11/2024
6/11/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21805546
Complainant: *****************************
Vivint Account #: ******
Date of Agreement: 6/30/2007
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to cancel Ms. ******** account without penalty and refund all payments made since May 1, 2024. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:06/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sold some security equipment by Vivint . Was not explained that a credit account would be opened through a third party to finance the equipment , was only told that I was paying monthly for the service. No I have a large credit account opened in my name without my knowledge. I was only told a soft credit check would be ran for preapproval. I was also told that there was a 3 day trial period and am now being given the run around to cancel the equipment .Business Response
Date: 06/12/2024
June 12, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21805414
Complainant: Keenah ************;
Vivint Account #: ********
Date of Agreement: June 4, 2024
To Whom It May ***************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
A legal representative from Vivint has reached out to ****************** via phone to address and resolve the current issue. For any additional questions or concerns regarding this matter, ****************** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **********************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been in contact with Vivint since early 2023 once I was made aware of the cancelation of my grandmother's security system. My name is *********************** and my grandmother ************************ is the homeowner of ********************************************************************************** where she has lived for over ******************************************* 2016 my grandmother's boyfriend *** ************************* put the account in his mother's name ******. ****** is now deceased and my grandmother ********************* has no relation to her. I have gotten the runaround from customer service and I was told to contact **************************************** who told me to contact sales. I was asked multiple times for ******'s death certificate but we do not and cannot obtain it. My grandmother has always been the one paying for the service and unfortunately she was taken advantage of by ***. We would like to reactive the service in her name but we do not want to pay for the equipment nor the activation fee again.Business Response
Date: 06/10/2024
6/10/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21803874
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: 4/30/2016
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative will be contacting **** to open a new account. ********************** is not able to reactivate the previous account as it is under someone elses name. Vivint will waive the activation fee.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 06/13/2024
Complaint: 21803874
I am rejecting this response because: It does not mention the equipment that she currently has being updated or confirm that she will not be charged any additional set up fees or service fees.
Sincerely,
***********************Business Response
Date: 06/20/2024
Tell us why here...
6/20/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21803874
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: 4/30/2016
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative will be contacting **** to open a new account without having to pay for new equipment if her current equipment is able to be reactivated. **************** wont be charged an activation fee.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
a salesmancome to our door on 5/16. He attempted to sell us cameras, door locks, etc for $3500 + the cost of ******************** fees. We said we dont need/want that &would never pay that for cameras. We were happy with our cameras that we had & were paying $5 a month for ring! He then crossed out ALL of those charges on his sales worksheet, saying he can take care of ALL those charges & all we pay is a monthly monitoring of $116/month. since all the equipment would be supposedly free, we agreed to that. He then asked for info for a credit check &I asked why and he said citizens bank fronts the equipment so its just to make sure I have good credit in case I decide to leave the premises and take the cameras with us. he also told us we can cancel it anytime , which we tried to do five days later when I discovered I have a $4368 bill under my Citizens account. When I called the company to cancel, a rep explained the charges of the equipment and the insulation fee and the monthly service plan. We never even heard the word plan come out of the salesmans mouth. He never explained we would be paying for equipment and I never would have said OK to $4300 worth of anything when I was happy with my ring cameras. I tried to cancel it and they wont let me stating that I am past the three day cancellation time. However, he didnt even finish the install until five days after the 16th. (Which is the same day I called to cancel my services). The (sales rep) who said he would be able to help us with anything has since stopped replying. We just want to cancel the service and get all of this equipment out of our house. He also opened a credit line of $6000 under my name and I NEVER okd that. I have tried calling the company at least 5 times, talking to supervisors who AGREE that his way of selling the product was NOT the right ******** is not how they want their company represented, but still will not let me out of the contract!!! Please help me I cannot afford this.Business Response
Date: 06/10/2024
June 10, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21803716
Complainant: ************************;
Vivint Account #: ********
Date of Agreement: May 16, 2024
To Whom It May ***************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
In her complaint, **************** explains that she would like to cancel her Vivint account as she is unable to afford it.
At this time, Vivint agrees to cancel Ms. ******* Agreement and Citizens loan if the equipment is returned.
Vivints records show that **************** signed a Purchase and Services Agreement with an initial term of sixty (60) months. This Agreement shows a monthly services fee of $46.47, and total equipment fee of $3,991.02 that was financed through Citizens, plus applicable taxes during that term.
Despite the validity of this agreement, Vivint agrees to the above resolution. **************** may contact ********************************** / ************) to return her equipment. Following this, Vivint will refund all payments made, cancel her Agreement and credit the balance owed on equipment loan within 5-7 business days.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 15th, *** from Vivint came and up sold us a security system. He stated that Vivint is so confident that you will love their services that they guarantee it for 30 days. They would much rather you return it than have you be unhappy and write a negative review. So today, June 4th we contacted Vivint and they said sorry you have three days and it is past that time. After reading other complaints about the same thing I am confident they are using deceptive sales tactics.Business Response
Date: 06/10/2024
June 10, 2024
Better Business Bureau of Utah
3703 W 6200 S
**************, **** 84129
RE: Consumer Complaint Case #: 21803594
Complainant: *******************
Vivint Account #: ********
Date of Agreement: 5/15/24
To Whom It May *********************** have reviewed the information provided by *********************** and appreciate the opportunity to respond.
In her complaint, **************** states that she was told she had 30 days to try the system and return it. When she called to cancel (14 days later) she was told they only had a 3 day trial.
Vivints records indicate that **************** signed a Purchase and Services Agreement (Agreement) on 5/15/24 with an initial term of sixty (60) months which states "The buyer (you) may cancel this agreement/transaction any time prior to midnight of the third business day after the date of this transaction." Vivints records do not indicate that an extended Right of Rescission was given. Vivints records indicate that **************** contacted Vivint and requested cancellation on 6/4/24.
A representative from Vivint has reached out to **************** in an effort to resolve this matter. Vivint agrees to reduce **************** monthly rate by $20. **************** may contact Vivints representative directly if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 06/14/2024
Complaint: 21803594
I am rejecting this response because:
Sincerely,
*******************Customer Answer
Date: 06/20/2024
We do not have any documentation. We did not think to record the salesman in our home but its sad that is what they would expect. there are so many BBB complaints, ******* Reddit complaints stating the same thing as we. Obviously deceptive sales practices are standard. Very disappointed in lack of Vivints ethics in making sure the people that they hire are not so shady and deceptive. I am very disappointed in the response from Vivint. I hope that other people exploring their services read these complaints and look elsewhere.Business Response
Date: 06/28/2024
June 27, 2024
Better Business Bureau of Utah
3703 W 6200 S
**************, **** 84129
RE: Consumer Complaint Case #: 21803594
Complainant: ******************;
Vivint Account #: ********
Date of Agreement: 5/15/24
To Whom It May *********************** have reviewed the additional information provided by *********************** and appreciate the opportunity to respond.
Vivint Maintains their resolution.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint was recommended to me in 2019 when I started my short-term rental business. Things seemed to go okay until August of 2020 when I had to remove my system from the property I was leasing, as they installed a new system of their own called Dwelo. I made Vivint aware of this as soon as it happened, and of course, started the process to cancel. Things didn't go as expected as I was given a unique "buyout" option where I just had to pay the equipment off. Interesting thing, when I first signed up with Vivint, I was part of a group where we all were part of the Loyalty Program, and so I had a discount on the sign-up fee and equipment. Rep 1, said my equipment was paid. Rep 2, said I had about $300 left. Rep ************ still being charged a monitoring fee for 5 months and NOTHING being monitored, said my account would be canceled and the amount I was paying on monitoring would take care of the equipment. At this point, it is February of 2022. By November 2022, I get a call from a debt collector stating I have a debt with Vivint. Of course, I called Vivint to clarify, and they confirmed no you are good your accounts are closed. Fast forward to yesterday June 3, 2024, when I got a call from a debt collector ***************************** that said I have a balance of over $1000. Here is the catch to an address I never owned, and not my account number. The interesting thing is that although Vivint failed to handle this particular account correctly, I still had 2 other accounts that were successfully closed with them. I would advise you to look at other carriers for your security service. In addition, you can't make any major changes unless you are at the panel and the Admin. Same property, Vivint also damaged my wall by drilling holes when they weren't supposed to because the panel was adhesive. I discovered this when I was forced to remove the system. Every time I ask Vivint to resolve something, they make promises they can't keep.Business Response
Date: 06/10/2024
June 10, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21803232
Complainant: *************************
Vivint Account #: *******
Date of Agreement: April 24, 2019
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has confirmed that the account of **************** has been removed from collections and will remain closed. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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