Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,361 total complaints in the last 3 years.
- 2,970 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Vivint Security System in October ******************************************* full at the time of initial order. Was told I was on a month to month contract. In May 2024, one tech support employee marketed a *** service to me. Stating that my system would record 24/7 and be available for 30 days through cloud service. I agreed. The employee informed me that he activated the service and I was to see the update within 24 hours with the addition of a new icon to access the *** service.I phone the 800 number on my panel a week later. I questioned the *** service qnd told them that there was no new icons on my panel. And I also needed help installing a doorbell extender.The rep first told me that the *** service was to be accessed through their app and there wasn't an icon that would be on my panel. I explained that my system was not connected to wifi and I didn't have access to the app. (previous rep ****************** then they transferred me to tech. support 2. The tech support person tried to connect the doorbell extender and was unsuccessful. The solution was to have a service tech make a home visit and take care of my issues. I was then told there was noone available to make a service call. The support employee said they would call me in one week.I never heard back from anyone.June 19,2024 I called and asked to cancel my service with their company. The rep. asked for my reason to cancel. I stated my security concerns. I was told that my *** service wasn't paid for, therefore, I could not cancel I asked to speak with the supervisor and I was transferred.The supervisor would only repeat "You still haven't paid for the *** equipment." I told her I didn't receive any equipment. I also stated that I felt that I was fraudulently talked into purchasing this service. Because the rep told me that I would be able to access the service through my panel and there would be an icon there. The conversation ended with no resolve.
Business Response
Date: 06/25/2024
June 25, 2024
Better Business Bureau of ****
3703 W ************************************************************************;
RE: Consumer Complaint Case #: 21874679
Complainant: ***********************************
Vivint Account #: ********
Date of Agreement: November 9, 2023
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
In her complaint, ********************** states that she purchased the *** feature with the understanding there would be an icon on her panel for video playback. ********************** states that she called when the icon did not appear only to be told she would need to use the mobile app. ********************** states that at this point, she requested to cancel her service, however, was told she would need to pay for the *** service before she could cancel. ********************** desires the monitoring service to be cancelled.
Vivints records indicate that ********************** signed a Purchase and Services Agreement (Agreement) on November 9, 2023. On May 17, 2024, ********************* called Vivint due to having trouble connecting a chime extender to her panel. Vivints representative attempted to complete troubleshooting,however, ********************** does not use the mobile app due to her phone being compromised.On June 19, 2024, ********************** called Vivint requesting to cancel her service because she feels her system was compromised by someone that was on her property. ********************** was informed that she would need to pay for the *** feature she purchased.
A Vivint representative has attempted to reach ********************** to assist with this matter via email. After reviewing the account, ********************** agrees to cancel the monitoring service effective June 25, 2024. ********************** has no further obligation to Vivint.
To resolve this matter, Vivint agrees to the resolution as stated above. ********************** may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, ******************** 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I call Vivint to put a security camera up on June 8 they came and put it up they give me 3 days to try it well on the 5th day didnt work kids was riding bike on my yard and it did pick up call tech guy we went back and forth for a week it still doesnt work come to find out my internet is slow and they dont have a faster internet where I live so it doesnt work I call to cancel they told me I was going to pay ******** to cancel I told them it not my fault I even talk to the manager and she said the same thing I talk and waited for 30 minutes every time. The internet I got is copper ******************************************** my area the tech said I need a 1 gigabyte for the cameras to work I have text from the tech guy telling me that. I give ***** down and its ****** a month. I just want to cancel and not pay ******** they are saying I owe to get out of the contract.Business Response
Date: 06/25/2024
June 25, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21874444
Complainant: **************************;
Vivint Account #: ********
Date of Agreement: June 8, 2024
To Whom It May ***************** have reviewed the information provided by ********************************* and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted ******************** to resolve her concerns. At this time, Vivint agrees to cancel Ms. ********* Agreement and equipment loan if the equipment is returned. A system pull has been scheduled for July 13, 2024 to remove Vivints equipment. Following this, Vivint will refund all payments made, cancel her Agreement and credit the balance owed on equipment loan within 5-7 business days.
For any additional questions or concerns regarding this matter, ******************** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 10/11/2024
Complaint: 21874444
I am rejecting this response because:I need to reopen my complaint about vivint they are pulling out the money my bank.
Sincerely,
****** ********Business Response
Date: 10/16/2024
October 16, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21874444
Complainant: ****** Campbell
Vivint Account #: ********
Date of Agreement: June 8, 2024
To Whom It May Concern:
I have reviewed the additional information provided by Ms. ****** ******** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted Ms. ******** to resolve her concerns. Vivint apologizes for the delay in the cancellation and refund processed. At this time, Vivint will refund all payments made via check, cancel her Agreement and credit the balance owed on equipment loan within 5-7 business days.
For any additional questions or concerns regarding this matter, Ms. ******** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 05/27/2024 a Vivent Representative (first name ******) called me. He was given my number by a family member in order to sell a security system. I was interested. He came by the same day and gave an overview of the system and services. My husband negotiated a monthly price for the service, and we agreed that we wanted the service. He asked for my full name and the last 4 of my social and advised it would be a soft pull on my credit. He sent an e mail with a DocuSign document that I did know was a contract however I did not know my right to cancel was in three days. He called a technician that also arrived the same day to install as ****** told us we had a only a small window to take advantage of their services with the "deal" they were offering. He promised to return the following day to make sure we liked the service, and we were okay with the install. He never returned. Some days later I receive a credit card statement with a balance of $3,400.00 and a card in the mail. We had no idea that this was a line of credit or that our right to cancel was within a three-day window. We have contacted Vivint and spoke to a representative named **** as ****** left no card and no contact information. It was at that time we were told it was up to ****** to release us from the contract. We have made several attempts to call ****** with the phone number given to us by the **************** to no avail. We have already filed a written dispute to the credit card company "Fortiva Retail Credit" Please helpBusiness Response
Date: 06/25/2024
June 25, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21873790
Complainant: ************************************;
Vivint Account #: ********
Date of Agreement: May 27, 2024
To Whom It May ***************** have reviewed the information provided by **************************************** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted *************************** via email and phone to resolve her concerns. For any additional questions or concerns regarding this matter, *************************** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A Vivint Salesperson came out to my home and sold us the Security system under the pretense that we could cancel at any time since we rent the home we reside in. In addition to the no contract conversation, we did not know that the equiptment was going to be one charge and the monitoring service would be charged seperately until we started receiving bills from a company called Fortiva. I spoke with a Fortiva rep and was explained how the process works with them. So I paid Fortiva the full balance due (2k) and tried to cancel my service with Vivint but was told that I'm under contract for 5 years. After months of back and forth we have not resolved this issue. I'm currently finding other Vivint customers who are in my area who have experienced the exact same practice with this company. I want to be done with Vivint Security Systems, period.Business Response
Date: 06/26/2024
6/26/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21873215
Complainant: *********************
Vivint Account #: *******
Date of Agreement: 6/15/2023
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to cancel **************** account. ************** has no further obligation to Vivint. ************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 06/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please ensure that the account is deactivated and the payments for July, August and September 2024 are refunded.
Sincerely,
*********************Initial Complaint
Date:06/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Vivint to close my account August ******* I told them to close my account she said ok and told me that there was a total owed , I said fine and paid ***** and some cents. I told her what do I do with the equipment she said it's yours it's paid off, so I took it down put it in box in the garage it went. Now I was looking at my bank account and saw that they were still taking money out of my account! After I cancelled! I asked why? They said they needed to have it signed document to stop payment! I never heard such a thing! Why, didn't say that in the first place when I called and cancelled last year! How stupid is that! I just want my money back! It's not my fault that those people can't do their freaking job! Now they are saying they need a sign paper to close my account! They are so stupid! I tried calling them again! And telling them why we're they still taking money out of my account when I had closed my account? She came up with I did not do it properly, what the ****, that's not an excuse! I just want my money put back! I was not satisfied with this company after five years! They failed me twice! And I have the the police report to prove it! Bad company!Business Response
Date: 06/25/2024
June 25, 2024
Better Business Bureau of ****
3703 W ************************************************************************;
RE: Consumer Complaint Case #: 21872385
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: October 17, 2018
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** states that she cancelled her service August 22, 2023, however, she just realized she is still being charged. *************** desires the monitoring service to be cancelled and to be refunded.
Vivints records indicate that **************** signed a Purchase and Services Agreement (Agreement) on October 17, 2018. On August 15, 2023, **************** called Vivint to cancel her service. **************** made a paying buying out the remainder of her agreement. On October 31, 2023, the account was notated that the cancellation was denied due to not having a written notice of cancellation.On February 27, 2024, **************** called Vivint regarding her cancellation,saying it was cancelled in October 2023. On June 19, 2024, **************** called Vivint saying her service should be cancelled. It was explained that Vivint did not receive a written notice of cancellation therefore the account was not cancelled. **************** was informed that a written notice of cancellation would be needed before the cancellation could be completed.
A Vivint representative has attempted to reach **************** to assist with this matter via email. After reviewing the account, ********************** agrees to cancel the monitoring service effective August 15, 2023, when the buyout payment was made. **************** has no further obligation to Vivint.
To resolve this matter, Vivint agrees to the resolution as stated above. **************** may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, ******************** 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Contract ended with the company. I called them before my contract was up to cancel and was made aware I needed to complete paying the contract which I understood and finished paying. After checking statements they continued to bill me for 2 extra years when contacting them to rectify their mistake they would do nothing about their unauthorized billing on my credit card no refund was issued. Vivint Smart home unauthorized charged my card over $1,000 in services not received after already being told to cancel my account.Business Response
Date: 06/25/2024
June 25, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21871735
Complainant: *************************
Vivint Account #: *******
Date of Agreement: June 17, 2017
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the account of **************** effective March 31, 2021. Vivint will provide a refund of any payments made from that date forward. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received my Vivint installation 12/27/21, on the call prior to request service I asked was this a contract and was advised it was not. At the day of installation the technician had me sign forms advising it was a contract. I immediately informed him of the discrepancy and he called a supervisor. Myself and the supervisor spoke and exchanged contact details where they pulled my original phone call and confirmed the original agent did in fact sign me up under false pretense advising I was not bonded to a contract. I asked if I sign the paperwork with the technician will I be signing a contract as this was not my intent but would like the service and at this point already initiated the equipment payment plan/credit. She assured me I will not be bonded to a contact based on the findings of the call and will notate my account.Fast forward to 6/18/2024, I am purchasing my first home and no longer need the Vivint services as my home is already equipped. I call to cancel and am advised I have x months left in my contract and my equipment needs paid off. I advised the representative I would be more than happy to pay my equipment off but that I was advised back in 2021 I did not have a contract due to the incorrect information provided by the original call agent. She advised she would escalate and review call.Today 6/19/2024 she email me and and advised they are unable to pull a call that far back and due to fact I can only cancel by laying the early termination fee of my contract that I was never supposed to be in in the first place. SCAM! They are money hungry and liars! They sign ppl up under false pretenses to make a sale. Apparently the previous escalations department manager never made notations on my account despite saying she would and I wouldn't have this exact problem is I decided to cancel.Business Response
Date: 06/25/2024
6/25/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21870981
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: 12/27/2021
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to cancel Ms. ******* account without penalty. **************** has no further obligation to Vivint. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 06/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My final request is a statement/letter showing a $0 balance, also advising I have no financial responsibility nor will I now or ever be charged an early termination fees.
Sincerely,
***************************Initial Complaint
Date:06/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am attempting to cancel the service that I've had for almost 8 years. The company is not servicing my account and is telling me they will not cancel. They have me on autopay and I want the service cancelled. There is no written agreement with them. They are operating in bad faith.The system has not been operable for almost an entire month. I have made no less than 10 phone calls to them and they are unable to resolve the issue. They keep giving me a run around.Business Response
Date: 06/24/2024
6/24/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21869675
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: 8/29/2016
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** is requesting cancellation as her system is no longer functioning properly.
Vivints records show ************** account was cancelled on June 21, 2024. ************** has no further obligation to Vivint.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There is a Vivint security system on our home, put in place by our last tenants who were continually stirring up problems in the neighborhood, who had the police at our address multiple times in the three and a half months they were in the home; at of whom at least one of the tenants was booked on concerning criminal charges, and who left our home with 1000s of dollars of damages, including significant damages to our property and possessions. We were able to get them fully out only after we had returned to our city (after 3 years abroad with the US Army). We delayed moving in several days to allow Vivint to remove their security system, or at least change locks and security to our control to regain the physical security of our home. We had multiple conversations with representatives at Vivint who assured us they were aware of the gravity of the situation and were working to resolve the situation expeditiously. Instead, promised calls never happened and the date of the removal of the tenants locks and installation of a system for ourselves have continued to slip further and further away as individuals at Vivint not familiar with the situation have called us to tell us of rescheduling due to their installers Thursday only schedule. We believe our previous tenants continue to pose a threat to our personal security. Vivint has not responded to my requests for information, let alone resolution of this still evolving situation. At the very least we need control of the security system that is in place at our address transferred to us (which would seem a simple process). We have sent Vivint requested documents certifying our ownership of the property. If transferring control of the current system is not possible we need the former tenants security system removed immediately so that we can install our own system, likely with a company other than Vivint. Thank you for your help in resolving this situation as soon as possible.Business Response
Date: 06/24/2024
June 24, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21867597
Complainant: ****** Parish
Vivint Account #: *******
Date of Agreement: July 1, 2014
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** states that his old tenants had a Vivint system installed. He states the tenants have been removed. **************** states he has tried to get Vivint to come out and switch the system over into his name and possession. **************** states there have been several failed call backs and appointments. **************** desires to have the job finished.
Vivints records indicate that **************** signed a Purchase and Service Agreement (Agreement) on July 1, 2014. There are no notes on the account of **************** relating to this concern.
A Vivint representative has attempted to contact **************** via email in efforts to resolve this matter. Vivint offers to assist **************** in getting the current system switched to his name. **************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:06/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been overcharged and this product does not work. We have called multiple times and still nothing works. Our service is slow , the doorbell camera does not it does not ring. We owe more then when we started this service. We have paid more then what we ever agreed upon. This service is a joke I have told everyone we know about this service being faulty all the time. When you call for help they say they are helping and sending things and never do then want to charge you more. They take advantage of senior citizens is what it appears to be.Business Response
Date: 06/25/2024
June 25, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21866609
Complainant: *************************;
Vivint Account #: *******
Date of Agreement: August 19, 2020
To Whom It May ***************** have reviewed the information provided by Mr. ************************* and appreciate the opportunity to respond.
A legal representative from Vivint has attempted to contact ************** via email and phone to resolve his concerns. At this time, Vivint agrees to send a technician to Mr. ****** home at no cost to resolve his ongoing equipment concerns.
For any additional questions or concerns regarding this matter, ************** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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