Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,367 total complaints in the last 3 years.
- 2,987 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 29th, a traveling salesman (Karder Shepherd) with Vivint came to our house and offered discounted equipment and monitoring, as well as a 30 day trial period. This was something only he could offer, as the traveling team had better deals than the local team. We reluctantly agreed, and 20 minutes later a tech arrived to start installation. We called the salesperson back to ask them to wait. We hadnt had a chance to discuss it between ourselves. The tech and salesperson assured us that we could try it out and make a decision later. I called on July 15th to cancel, and the support team informed me that my account showed a 3 day trial and only the sales person could extend that. They contacted *********************** and he told them he did not give us a 30 day trial. They then asked for proof he said that. I called Karder and was sent to voicemail. I texted, and he denied giving us the 30 day trial. Im unsure what to do since he is flat out lying to me and his company in order to (I assume) keep his commission. This is unethical in so many ways. My husband and I are not in a place to pay for an 5 year contract with Vivint, in addition to a line of credit that we were not aware was being opened. While signing documents, we trusted what ****** was telling us and obviously that was a mistake as the company now wont resolve the ignorance of their employee and the fact their new customer was taken advantage of.
Business Response
Date: 07/18/2024
July 18, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21990824
Complainant: ***** Cleckler
Vivint Account #: ********
Date of Agreement: June 29, 2024
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ******************** and a resolution has been agreed upon. At this time, Vivint has agreed to fully cancel the Vivint contract. This will include the removal of the installed Vivint equipment, a full refund of any payments made directly to Vivint and full closure of the equipment line of credit. ******************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:07/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our camera system has not been working since May. We have constantly called ******* for assistance in having a technician come out to fix the cameras for over 3 months now. Going through the original process by calling their support team and did a walk-through via chat to fix the camera at first but made it worst. We called ******* to ask for their assistance to only get told to pay more money to receive a technician to arrive to my home. This is very frustrating. They seem to refuse to send a technician over my home unless we pay $99 or a protection plan $10 per month. So frustrated with the amount we have already invested in this company, it is painful to not receive the service you need unless you pay them more money. They then dropped the fee to $5 per month and we had to give in because they did not want to bring anyone over unless I paid something. They then said they will send my issue to the scheduling team as high priority and expect to hear from someone in 72 hours. 72 hours had pass, and no one called. We called again, was told someone will come to our home on June 20th between the hours of 8am - 12pm. I took a day off work and waited home all day and no one showed. When we called the following day, I was told in their system it showed a technician arrive and marked the job complete, which was a totally lie! No one arrive to my home to fix my cameras. This is very frustrating with this company because all I want are for my cameras, in which we paid over $2000 for, to work properly. They have given me a three month credit (charging me $.80 for the month of May) however, no one is doing anything to bring a technician to my home. We do not care for a credit, we want our cameras to work. If they cannot provide a technician, then we need them to remove the system from our home and provide a refund. This process has been a stressful process. We received no help with this company but lots of lies and waiting endless for nothing in return.Business Response
Date: 07/22/2024
June 22, 2024
Better Business Bureau of Utah
3703 W 6200 S
**************, **** 84129
RE: Consumer Complaint Case #: 21990541
Complainant: *************************************
Vivint Account #: *******
Date of Agreement: 11/8/22
To Whom It May *********************** have reviewed the information provided by ***************************************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **********************, and a resolution has been agreed upon. A technician has resolved ************************ equipment issues. Vivint has agreed to reduce her monthly fee by $5 and has given her 2 free months of monitoring. ********************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************Initial Complaint
Date:07/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint Sales Representative, ************************* **************. On June 29, 2024 at approximately 7:30pm, **** came to my place of residence in *********, **. During his sales pitch, he stated on multiple occasions that Vivint products and services came with a 30-day risk free trial and during this time, I was free to cancel the contract without any fees or commitments. However, when I called the loyalty department at **************, I was informed that the information provided to me by **** was completely false and that the contract could only be cancelled within 3 days. I no longer wish to continue doing business with your company based on misrepresentation and fraud. Below are the issues I have experienced with Vivint:1. The sales representative, ************************* lied to me and stated that I had a 30-day risk free trial. This was completely false, when I tried to cancel the contract and return the equipment a few days later, the customer service rep indicated that the contract only has a 3-day trial period and that I could not cancel unless I paid $4000. 2. I was charged $103.40 on July 1, 2024 although **** indicated that I would not be charged any fees during the 30-day risk free trial period. 3. On two separate occasions, including the initial install, the technician, ******************* ************** was at my house until after midnight!4. The technician, *******************, did a faulty install of the smart thermostat and my house was a scorching 87 degrees the next day.5. The technician, *******************, did a faulty install of the smart lock and I was locked out of my house.6. Once the technician, *******************, replaced the smart lock back to my original lock, my door will no longer open, and it is currently stuck in the locked position.7. When I called the loyalty department and discussed these issues and cancelling the contract, I was assured a call back. However, no one ever returned my call.I want to cancel this contract due to misrepresentation.Business Response
Date: 07/19/2024
July 19, 2024
Better Business Bureau of ****
3703 W **************************************************************
RE: Consumer Complaint Case #: 21990310
Complainant: ***************************************
Vivint Account #: ********
Date of Agreement: June 29, 2024
To Whom It May ***************** have reviewed the information provided by ****************************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************************** and a resolution has been agreed upon. At this time, Vivint has agreed to schedule a Smart Home Professional to remove the equipment. Once removed, Vivint will proceed with a full cancellation of the monitoring service agreement, a full refund of the equipment line of credit with Fortiva, and a refund of all payments made directly to Vivint. ****************************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************************Initial Complaint
Date:07/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A Vivint home security salesman came to my home June 28th. He explained everything very fast, too fast. I kept asking questions about everything and he said not to worry because I'd have a 30 day trial period, meaning if I had any issues at all, they would simply come back to my home and remove any equipment they had installed at no cost to me. On the night of July 1st, my son left in his car that was parked right in front of the driveway camera, and then came back home and parked back in the same place. The camera completely missed both of these occurrences which is enough for me to cancel everything. I've called twice now and they want to charge me a very high penalty, over $1000, and charge me for all of the equipment, over $3000. They also started by telling me there was only a 3 day trial period, and that I'd have to prove that the salesman told me about the 30 day trial period. I've tried to reach the salesman as well but he's stopped responding when I ask for his help. This is the same salesman that didn't mind asking for a beer on my front porch while he was working for Vivint. I just want all the equipment removed and be through with all of it.Business Response
Date: 07/22/2024
July 22, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21989864
Complainant: *************************
Vivint Account #: *******
Date of Agreement: June 28, 2024
To Whom It May ***************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
In his complaint, **************** explains that the salesman explained everything so fast and told them that they had 30-day trial period to cancel. **************** further explains that they called within 30 days and were told they only had a 3-day trial period.
At this time, Vivint agrees to cancelled **************** Agreement and Citizens loan if the equipment is returned.
Vivints records show that **************** signed a Purchase and Services Agreement with an initial term of sixty (60) months. This Agreement shows a monthly services fee of $44.46 and total equipment fee of $3,226.53 that was financed through Citizens, plus applicable taxes during that term.
Despite the validity of this agreement, Vivint agrees to the above resolution. **************** may contact ********************************** / ************) to return his equipment. Following this, Vivint will refund all payments made, cancel his Agreement and credit the balance owed on equipment loan within 5-7 business days.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Customer Answer
Date: 08/19/2024
Complaint: 21989864
I am rejecting this response because:Hi there. Could you please find out why I'm still having trouble with Vivint about canceling my account with Citizens Pay Line of Credit for the security equipment that they agreed to remove and agreed that I wouldn't owe them anything? Please help before they hurt my credit that I've worked so hard for.Thank you
Sincerely,
*************************Business Response
Date: 08/23/2024
August 23, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21989864
Complainant: *************************
Vivint Account #: *******
Date of Agreement: June 28, 2024
To Whom It May Concern:
I have reviewed the additional information provided by ***************************** and appreciate the opportunity to respond.
Vivints record shows that on August 1, 2024, a system pull was completed and Mr. ******* account and Citizens line of credit was cancelled on August 15, 2024, with a full refund.
For any additional questions or concerns regarding this matter, **************** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been a customer for a couple years and lets just say Im so unhappy with Vivint. Ive had over 10 problems with their products. Its ridiculous. Cameras going out for no reason, door locks not working, sometimes the house arm and sometimes it dont! Contrary to what Vivint think people have lives and things going on so no one wants to take an hour or two out the day every week to sit on the phone with Vivint. This is why when the door lock stop arming the house for now the third time after replacing the lock I just let it go because I am tired of doing it and I dont have time to sit on the phone with yall while troubleshooting and get the same results as I did when doing it myself. To make matters worse, they threaten to charge me if I dont do those some troubleshooting while on the phone with them ! They want you to sit on the phone for hours while they troubleshoot all this stuff you have already did it just to get the same result which is yall faulty equipment is. I definitely would never recommend and plan to switch myself. I refused to keep paying when Im not getting the complete services.Business Response
Date: 07/19/2024
July 19, 2024
Better Business Bureau of ****
3703 W ************************************************************************;
RE: Consumer Complaint Case #: 21989863
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: October 24, 2022
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
In his complaint, ******************** states that he is dissatisfied with Vivints equipment and services. ******************** desires the equipment issues to be resolved and a billing adjustment.
Vivints records indicate that ******************** signed a Purchase and Services Agreement (Agreement) on October 24, 2022. On February 21, 2023, ******************* contacted Vivint regarding his door lock. After troubleshooting it was determined a new door lock was needed. On February 28, 2023, ******************** contacted Vivint to add the replacement door lock into the system. On June 22,2023, ******************** contacted Vivint regarding his doorbell camera, after troubleshooting a Smart Home Professional was scheduled to resolve the issue. On October 2, 2023, ********* called about her front yard camera being offline. After troubleshooting it was determined a Smart Home Professional was needed and scheduled. On February 11, 2024, ********* contacted Vivint regarding her doorbell camera not working, the chat went non-responsive, and troubleshooting was not completed.
A Vivint representative has attempted to reach ******************** to assist with this matter via email. After reviewing the account, ********************** agrees to schedule a Smart Home Professional to complete a full system check replacing any equipment deemed necessary with same/like equipment at no cost. Vivint also agrees to provide one free month of monitoring service fees.
To resolve this matter, Vivint agrees to the resolution as stated above. ******************** may contact Vivints representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, ******************** 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This happened in Saturday July 13th. A viviant tech came to our home at 10 pm at night. I didn't see a badge or anything I told the guy more than 10 times to leave I told him I will call the cops and he told me he is the cops. This guy wouldn't leave after yelling at him he still was coming Closer and closer to me why does this company have a tech lying to people and knocking on doors at 10 pm at dark. I had to **** so much at him and run after him and get in his face just for him to finally leave. Please we want ******* to never come to our home again I felt like I was going to have to defend myself from this guy that wouldn't leave our property. ******* should never ever come to my home ever again.Business Response
Date: 07/18/2024
July 18, 2024
Better Business Bureau of ****
3703 W **************************************************************
RE: Consumer Complaint Case #: 21989044
Complainant: ***************************
Vivint Account #: NA
Date of Agreement: NA
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to place all of Mr. ******** contact information on its Do not call/knock/contact/solicit list. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought Vivint security system,******** broke due to the way the tech installed it, didnt last close to 5 years. Vivint wont replace it and recommended I put glue on it which is pathetic and offered to sell me another camera when it should be replaced. I have gone through the process twice with them and they will not make it right and just get stuck in a queue and dont hear from themBusiness Response
Date: 07/20/2024
July 20, 2024
Better Business Bureau of Utah
3703 W 6200 S
*******************************;
RE:
Consumer Complaint Case #: 21986279
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: 10/23/21
To Whom It May *********************** have reviewed the information provided by *************************** and appreciate the opportunity to respond.
In his complaint, **************** states that his doorbell broke, and he feels it broke due to the way it was installed. He requested Vivint replace it for free and was told he would have to buy a new one.
Vivints records indicate that **************** signed a Purchase and Services Agreement (Agreement) on 10/23/21 with an initial term of sixty (60) months which states, For 120 days after we complete the installation (10/23/21 through 2/23/21) we will repair or replace any defective part of the System without charge to you. Repair of the System is our only duty. Vivints obligation to repair the system does not cover repairs that are needed because of an accident, acts of God or for any reason except a defect in the equipment. Vivints records indicate that **************** chatted with a representative on 7/31/22 regarding his doorbell camera that was offline. The panel and camera were reset, and the issue was resolved. Vivints records indicate that **************** called on 2/12/24 and reported his doorbell camera broken. Vivints records indicate that **************** did not call to report any issues with the installation or placement of the doorbell camera until 2/12/24.
A representative from Vivint has reached out to **************** in an effort to resolve this matter. Vivint agrees to send a technician, and waive the $99 technician fee, to resolve the doorbell issue. If the doorbell needs to be replaced, Vivint agrees to discount the doorbell camera by 50% and waive the installation fee. **************** may contact Vivints representative directly if he has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Two weeks ago I parts some home security but was never told of a twenty hundred dollar credit that I would be on the hook. I'm a disabled vet a d would have NEVER agreed. It 3x the *** of my credit card s (900)... I called the company as soon as I hit my credit report negatively.But unfortunately they said I was on the hook for everything in a five year contract!!!! I feel a real problem with NOT informing me of these commitments that go so in OPPOSITE of my low income, not working household. As of now, I. Forced to pay it, I'd like to be released from terms and have those 2800 off Mt credit report.Business Response
Date: 07/18/2024
July 18, 2024
Vivint Louisiana, LLC
******************* Suite 32
************, *******; 71111
November 17, 2021
Better Business Bureau
PO Box 52035
**********, LA 71135-2035
RE:Consumer Complaint Case #: 21982663
Complainant: *************************;
Vivint Account #: ********
Date of Agreement: June 29, 2024
To Whom It May ***************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
In his complaint, ************** explains that he was never told of a line of credit for his equipment when he signed up with Vivint. He further explains that he is a disabled veteran and would have never agreed to a high credit card. ************** desires a refund and correction to a credit report.
At this time, Vivint agrees to cancelled **************** Agreement and Citizens loan if the equipment is returned.
Vivints records show that ************** signed a Purchase and Services Agreement with an initial term of sixty (60) months. This Agreement shows a monthly services fee of $39.46, and total equipment fee of $2,671.69, that was financed through Citizens, plus applicable taxes during that term.
Despite the validity of this agreement, Vivint agrees to the above resolution. ************** may contact ********************************** / ************) to return his equipment. Following this, Vivint will refund all payments made, cancel his Agreement and credit the balance owed on equipment loan within 5-7 business days.
Sincerely,
Vivint Louisiana, LLCInitial Complaint
Date:07/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unable to cancel security monitoring services with Vivint despite hours on hold on phone, numerous conversations with various persons, a cancellation email and much consternation.Business Response
Date: 07/18/2024
July 18, 2024
Better Business Bureau of ****
3703 W **************************************************************
RE: Consumer Complaint Case #: 21981865
Complainant: *************************
Vivint Account #: *******
Date of Agreement: June 8, 2023
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has cancelled the monitoring service agreement and refunded the amount of $61.56 on July 12,2024. **************** may contact Vivints representative directly if HE/SHE has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a Vivint customer for 6+ years. We moved and no longer needed security. I had to pay $230+ to get out of the contract that I never agreed to, even though the equipment was paid in full. I cancelled on March 20th. Every month since, I still get charged for $54.31. I call every month and they said its fixed; but I still continue to get charged every single month. This company is a scam, and they will not cancel your subscriptions, Ive tried for 4 months and every month its the same bs story. DO NOT USE THEM!!!Business Response
Date: 07/18/2024
June 18, 2024
Better Business Bureau of Utah
3703 W 6200 S
**************, **** 84129
RE: Consumer Complaint Case #: 21980677
Complainant: *********************************
Vivint Account #: *******
Date of Agreement: 7/17/18
To Whom It May *********************** have reviewed the information provided by ************************************* and appreciate the opportunity to respond.
A Vivint representative has reached out to **************************, and a resolution has been agreed upon. At this time, Vivint has agreed to cancel his service and provide a refund for any payments made after 3/20/24. ************************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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