Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,352 total complaints in the last 3 years.
- 2,971 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had vivint for our security system for over a year, and to be honest, the service was nice. The issue arose when we moved to a new house, leaving the system for the new home owners take over. We moved out in June of 2023 and at that time, I went on the website and cancelled my service....or so I thought. A month later, I noticed we had been charged the usual amount of ***** on my credit card so I called vivint to find out why I had been charged when we no longer lived there nor were we using the equipment. A customer service rep told me that we had not filled out the correct form to "officially" cancel the service, therefore, we were still responsible for the service. In addition, they told me we still owed for the equipment and needed to pay that off. So, they sent me the form on my email, I filled it out and sent it back and while still on the phone, we paid the just over $200 for the equipment. Glad to be done with it, we moved on. A few months later, I again noticed that we were still being charged for the service. My bad for not being more vigilant but I did confirm that they were continuing to charge me for the service. We called again, and was told that it would be taken care of and that we would get a refund. In January 2024, still being charged, called again, refilled out the cancellation form, reassured we would get a refund. Now I'm up to June 2024, still getting charged, still no refund. I cancelled my card they were charging and then started getting collection letters. Called again today, 7/18/24 and was told we had to fill out the "official" letter of cancelation again and since they don't have record of the previous ones, they are in their right to take a years worth of my money....oh, and they have also been charging the new home owners getting double the pay for service to one location. So, filling out again, no hope to get my over $700 back from vivint. I don't recommend using vivint unless you're keeping it forever.
Business Response
Date: 07/25/2024
July 23, 2024
Better Business Bureau of Utah
3703 W 6200 S
*******************************;
RE:
Consumer Complaint Case #: 22011832
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: 6/27/19
To Whom It May *********************** have reviewed the information provided by *************************** and appreciate the opportunity to respond.
In her complaint, ************ states that she moved and canceled her service but has continued to be charged for over a year.
Vivints records indicate that ************ signed a Purchase and Services Agreement (Agreement) on 6/27/19 with an initial term of sixty (60) months which states This Agreement may be terminated at any time after the initial term upon at least thirty (30) days prior written notice. Vivint's records indicate that you called on 3/27/23 to inquire about move options as you would be moving in May or June. Vivint's records indicate that you called on 6/19/23. You stated that you had moved and wanted information regarding the takeover process because you were not sure if you would cancel or have it taken over. Vivint's records indicate that you called on12/27/23 and claimed that you had cancelled months ago. It was explained that you had not given takeover permission and you had not submitted your written cancellation notice, so your account remained active. Vivint's records indicate that you called on 1/4/24 for the same reason and were given the same information and cancellation instructions were emailed to you. Vivint's records indicate that a written cancellation notice has not been submitted to date.
A representative from Vivint has reached out to ************ in an effort to resolve this matter. Despite the information above, Vivint agrees to cancel their Agreement and provide a 6-month refund. Mr. and ************ have no further obligation to Vivint and may contact Vivints representative directly if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:07/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a sales rep from Vivint by the name of ****** come in my home to convince me to switch to Vivint from my current company. Come to find out, he blatantly lied to me and now I know i was misled and signed paperwork under false pretenses. He told me my current keypad lock was compatible with Vivint. I reached out to customer support to get it set up after the initial technician installed the security cameras and was told they could not guarantee the keypad would work. I was sent instructions that did not work and then was told to ****** how to set it up. The 2nd lie was when I asked if it would affect my credit score in which I was told it will initially drop 3 points. The next lie was when i asked if I can cancel at anytime and was told the agreement is similar to financing a phone. A week after signing the paperwork, I got an alert on my credit report that I have a new account and my credit score dropped 30 points. Had he been truthful, I would have told him I wasn't interested! I have messaged ****** via cellphone and initially he responded until I told him that he misled me and then never heard from him. I reached out to Vivint and asked if I could cancel and their solution was offering me a new keypad for free. This tells me that they support their sales reps being untruthful and deceitful to gain customers. I am looking to cancel this contract since I signed it under false pretenses and never hear from this company again.Business Response
Date: 07/24/2024
July 24, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22011169
Complainant: ***************************
Vivint Account #: ********
Date of Agreement: July 5, 2024
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to fully cancel the Vivint Account. This is including the removal of the installed equipment, a full refund of any payments made directly to Vivint and full closure of the equipment line of credit. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:07/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In September 2023 a salesman came to my home and sold me on the equipment. To make a long story short, I didn't understand that I was getting locked into a contract for 5 years! I had ADT at the time and the salesman told me that I could cancel and return equipment AT ANY TIME. It is now July 2024, and when I tried to call and cancel, I was told that I would be charged over $2000 for an early termination fee because I didn't cancel within 30 days and I CANNOT return the equipment (I now own it). I was not told by the salesman that I had to cancel within 30 days, nor was I told I would be locked into a 5-yr contract. I am moving into an apartment, and I am not allowed to make alterations, so the equipment is useless to me. When I signed the tablet, the salesman told me walked me through the prompts and told me how to respond. But again, I did not realize that I was agreeing to a 5-yr contract. I WOULD NOT have agreed if I knew that was the case. I feel like I was tricked into this and wish I never did. I think that there should be a way to honor what the Vivint salesman told me. I should not be penalized for something that I did not fully understand.Business Response
Date: 07/25/2024
July 24, 2024
Better Business Bureau of Utah
3703 W 6200 S
*******************************;
RE:
Consumer Complaint Case #: 22010925
Complainant: *****************************
Vivint Account #: ********
Date of Agreement: 9/8/23
To Whom It May *********************** have reviewed the information provided by ********************************* and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel Ms. ******** Agreement and waive the early termination fee. ****************** remains responsible for the equipment loan but has no further obligation to Vivint. She may contact Vivints representative directly with any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 2nd of 2023 I paid Vivint ****** to terminate my account early. They took the money but continued charging me ***** a month for a service fee, for a service that I was no longer receiving, an additional 11 times. I eventually caught on and contacted their loyalty department and on April 22nd 2024 they agreed to give me a refund of ****** within about 2-3 weeks. Never receiving a refund after 8 weeks of waiting, I decided to contact them again on June 17 2024 and was told that it was being rushed and would probably take another 3-5 business days. After 3 weeks, I contacted them yet again on July 8 and was told it would take 48 hours to process and if I had not received my refund by Thursday to give them a call on Friday. I did just that and called on that Friday, July 12 2024. They then told me that I should get an email by Monday July 15 2024 at the latest. July 17 2024 now and I have still not received my refund nor an email like they said. It seems I am just wasting my time being on hold for hours every time i call just for them to promise my refund at an always later date but never actually resolving the issue. 86 days ago, I was promised a refund of ****** and I am still waiting.Business Response
Date: 07/24/2024
July 24, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22003899
Complainant: *******************;
Vivint Account #: *******
Date of Agreement: April 29, 2019
To Whom It May ***************** have reviewed the information provided by Mr. ********************* and appreciate the opportunity to respond.
In his complaint, ****************** explains that he cancelled his Vivint account on May 2, 2023, and had to pay $259.27 early termination fee. He further explains that he was charged an additional 11 months following his cancellation. ****************** desires a refund of $518.54.
Vivints records indicate that a check refund in the amount of $518.54 has been issued to cover the last 11 months services fees. ****************** will receive this refund within 5-7 business days. Vivint apologizes for any undue delay in this process. For any additional questions or concerns regarding this matter, ****************** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were under the impression we were renting the equipment that we are in fact now under contract for purchasing. We have filed several complaints with the company and they refuse to rectify the situation. We were completely manipulated into financing equipment without understanding that is what we were signing up for. Now we are under contract.Business Response
Date: 07/23/2024
July 23, 2024
Better Business Bureau of ****
3703 W **************************************************************
RE: Consumer Complaint Case #: 22003840
Complainant: ***************************
Vivint Account #: ********
Date of Agreement: January 17, 2024
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to schedule a Smart Home Professional to remove the equipment. Once removed, Vivint will proceed with a full cancellation of the monitoring service agreement, a full refund to Citizens for the equipment line of credit, and a refund of all payments made directly to Vivint. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had vivint in a rental home that I set up. When I moved from that rental home I canceled my services with vivint. That was in September of 2021. Today July of *********************************** email from vivint. Telling me my services werent cancelled. Now they have sent me to collections for $1400 stating my account wasnt canceled and I owe them for the 3 years I havent paid. I went back in my phone and on my email. Not 1 email text or call regarding my account not being cancelled. Not 1 email text or call stating my bill was past due. I called vivint they arent willing to help or work with me at all on this and are stating I cant cancel my account (for the second time) until i pay my past due money that I "owe" them.Business Response
Date: 07/23/2024
July 23, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22002998
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: June 6, 2020
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ******************** and a resolution has been agreed upon. At this time, Vivint has agreed to remove the Vivint account from collections and to waive the associated fees. The Vivint account of ******************** will remain closed. ******************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were aproched by a sales rep **** for a home security system VIVINT with a 7 day free trial. We did the trial and tried to cancel before the free trial ending because it didn't work for us. Now when we called to cancel during the free trial the office says you only had a 3 day trial. They are refusing to cancel and are demanding full payment to cancel . They also said if the original sales rep can contact them and verify what we were saying was true. After a couple of days back and forth the sale rep did contact his home office but lied and said it was only the 3 day trial. So now no one is corpatating. The biggest problem is the are defrauding customers and refusing to do anything. The company already has on going litigation for the exact thing as well as selling people's Information to varies other companys. There is a class action law suit on going we just wanted to end the service during our free trail and they refused to do so now we are locked into a service we didn't wantBusiness Response
Date: 07/23/2024
7/23/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22002210
Complainant: *******************************
Vivint Account #: ********
Date of Agreement: 7/6/2024
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
In his complaint, ******************** explains the sales representative gave him a 7-day right of recission period; however,he is now being told he only had a 3-day cancellation period. ******************** requests cancellation of his account.
To assist ********************, Vivint is willing to honor the 7-day right of recission period he states he was given. A representative has contacted ******************** via email to schedule a system removal. Following the removal, Vivint will cancel and refund Mr. ********* account.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told in the beginning that if I ever wanted to cancel services I can do so down the road at any time. When I called to cancel I was told I had to buy the equipment in order to cancel so I did, now that I want to cancel I was told my equipment will be useless since it's programmed through Vivant and I won't be able to use monitoring from my phone. I could've just bought my own cameras and set up everything for way cheaper. I don't want the equipment if I'm not going to be able to use it, feels like I was suckered to stay.Business Response
Date: 07/23/2024
7/23/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22001450
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: 6/9/2023
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
In his complaint, ******************** explained he was told he could cancel the account at any time. He further explains he has been told his equipment will be useless if the account is cancelled.
Vivints records show that ******************** signed a System Purchase and Services Agreement (Agreement) on June 9, 2023. Section 16 of ******************** Agreement states: The System is programmed with copyrighted and proprietary software (the Software) to work solely with our monitoring service. Subject to the terms and conditions of this Agreement, we hereby ***** you a non-exclusive, revocable, non-transferable license, without any right to sub-license, to use the Software during the applicable Term, solely for your use of the System (the License). You acknowledge that the License *****ed hereunder does not provide you with ownership of the Software, but only a right of limited use consistent with the express terms and conditions of this Agreement.
******************** equipment can still be self-monitored; however, the mobile application will not be useable after cancellation. To further discuss ******************** concerns, a representative from Vivint has contacted him via email.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern, I am writing this to further prevent anyone else from having to deal with this company and being scammed. The sales rep. *************** falsified information in regards to the financing for this company as well as the amount. Also stated this would be one bill but indeed, its 2 separate bills. I had great credit and was told this was a soft credit check and it was a hard check causing my credit score to drop 64 points. I called the creditor fortiva and was given the run around. Told to call the credit bureau and again was told to call back to the creditor. This seems very fraudulent to me. We also have not had the entire installation and requested that the cancellation period start when we are fully installed and have been denied that request per customer service and our sales ***** **** We had this partially installed on July 5th. It is now July 16th and have yet to have it fully installed until the following week. I was told by customer service since we cant extend the cancellation period that we would have to pay $6,000 to cancel at this point. I am asking the company to cancel our services without costs, take back the equipment and have my fortiva account back to zero dollars and closed. Respectfully, ******Business Response
Date: 07/23/2024
7/23/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21999942
Complainant: *************************
Vivint Account #: ********
Date of Agreement: 7/5/2024
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** explains that she would like to cancel her account and line of credit due to a misrepresentation by the sales representative.
To assist ****************, Vivint has agreed to remove the system from her home on July 26, 2024 from 12 pm-4 pm. Ms. ******* account and line of credit have been cancelled and refunded. **************** has no further obligation to Vivint.
A representative has contacted **************** via email. If she has any questions or concerns, she may contact the representative.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:07/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This began on or around June 24th when a Vivint Technician came to my door and inquired about an upgrade. I told him that our door camera did not work properly and the front camera was not picking up activity. I have previously called Vivint to have someone come and service the cameras and no one ever came. The technician said that he could replace the door camera for free and replace the front camera as well. The front camera was not free, the technician said that the payments for the front yard camera would be spread out over the life of the loan which ends in 2027, this would add an "extra $8 a month to the bill" is what the technician promised us. I had not paid *****'s monthly bill yet, however, when I received the bill it was for "a one-time payment of $882.92," this was not what we agreed to. The installer had no idea what the technician put on the order, she said they could not see the order. It took us 45 minutes to reach the first Tech. When I called to inquire about the bill, I explained the situation and was told that the problem could be fixed, but the representative had to submit another request for the balance to be transferred onto the life of the whole as promised. I was told it was fixed and my bill should be $8 more. This was not true, I continued to get text messages and phone calls regarding the $882.92 balance. I called on 7/16/2014 and requested that Vivint come to my home when I was home to retrieve their equipment I wanted to cancel the service with an obvious adjustment of the front yard camera deducted from the loan. I was told, I could cancel the service but I still had to pay for the camera, this was a bait-and-switch situation and a case of dishonest field technicians. If they had honored their original agreement and come to fix the problems I previously stated I would be canceling service. I was taken advantage of and not serviced properly prior to this visit and reached no satisfaction during the series of phone calls back and forth.Business Response
Date: 07/23/2024
July 23, 2024
Better Business Bureau of Utah
3703 W 6200 S
*******************************;
RE:
Consumer Complaint Case #: 21999178
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: 3/18/22
To Whom It May *********************** have reviewed the information provided by Ms. *************************** and appreciate the opportunity to respond.
In her complaint, Ms. **** states that she had 2 cameras that were not working properly. She claims she was told they could be replaced for free. She received a bill for the total cost of the equipment. She called and was told it would be added to her balance. She began to get calls about the balance and requested to cancel but was told she would have to pay for the equipment.
Vivints records indicate that Ms. **** signed a Purchase and Services Agreement (Agreement) on 3/18/22 with an initial term of sixty (60) months. Vivints records indicate that Ms. ****** equipment charge was placed on her existing line of credit on 7/16/24.
It appears Ms. ****s issue has been resolved. To assist, a Vivint representative has contacted Ms. **** via email and phone to discuss her situation and to gather additional information that *** be needed in order for Vivint to resolve Ms. ****** complaint. Ms. **** *** contact Vivints representative directly if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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