Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,352 total complaints in the last 3 years.
- 2,971 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint unlawfully charged my account without my authorization at the end of May for a fee that was their mistake. I have been fighting with them for months to get the money back that they took from my account. ********************** admitted that they wrongfully charged me yet fail to credit my bank account. I have have been tossed around from person to person being told that I will get my credit back in 3-4 business days by supervisors, managers, etc and yet nothing has happened. I have multiple case numbers that have been given to me, yet zero resolution. Vivint has been sued before for tampering with people's information and now it is happening to me that they unlawfully took money out of my account and will not put it back. If I do not get my money back I will be seeking a lawyer to cancel my contract due to their complete and utter negligence.
Business Response
Date: 07/24/2024
July 24, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22018131
Complainant: *************************;
Vivint Account #: ********
Date of Agreement: May 29, 2021
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to provide a refund of $135.00 and to provide two (2) months od free monitoring service. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I certified mailed tendered payment to Vivint. They didnt apply my credits to my account & disconnected my services. Im aware that failure to accept payment places the liability on whoever refuses said payment and by law that debt is then discharged. I also certified mailed my billing error dispute to them and they completely disregarded it and turned services off anyway. Im also aware that that is another violation and that they cannot take adverse action against me.Business Response
Date: 07/26/2024
July 26, 2024
Better Business Bureau of ****
3703 W 6200 S
*******************************;
RE: Consumer Complaint Case #: 22017478
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: October 17, 2019
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** states that he sent a payment via certified mail, that it was not applied, and his service was discontinued. *************** desires reconnection of his service, to apply the payment, and zero out his balance owed.
Vivints records indicate that **************** signed a Purchase and Services Agreement (Agreement) on October 17, 2019. On May 1, 2024, *************** account was ninety (90) days plus past due. It is Vivints policy to suspend access to the mobile application once an account reaches this point. On May 7, 2024, Vivint agreed to provide a credit in the amount of $158.84 once **************** made a payment of $52.14. On May 9, 2024, **************** called due to his mobile application still not working even though he made a payment. On May 10, 2024, via text message, it was agreed for **************** to set up auto pay,then Vivint would cover the Smart ************************* fee and cover the overdue balance. Vivints representative applied a credit in the amount of $309.98.On July 19, 2024, **************** called disputing the account balance saying he mailed a payment in the amount of $70 on July 5, 2024, which was not reflected on his account. On July 22, 2024, **************** called about the payment and account balance. *********************** representative applied a $70 credit leaving a remaining balance on the account of $52.02.
A Vivint representative has attempted to reach **************** to assist with this matter via email. After reviewing the account, *********************** records show that Vivint provided a credit covering the $70 payment made by ****************.Vivint agreed to provide an additional credit in the amount of $52.02 covering the account balance, providing a fresh start.
To resolve this matter, Vivint agrees to the resolution as stated above. **************** may contact Vivints representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, ******************** 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We would like for Vivint to remove their equipment stop billing us outrageous amounts of money, cancel the contracts because they can't seem to figure out. We've ask them to do this in May it's July They have constructively stolen money from our account by force. The field worker gave my husband a 70 year old man false information but promise to remove the equipment and cancel the service. But we've been going through this since May and the company won't cooperate. They actually want us to pay them and Fortiva. They're coming up with amounts for us to pay, but never corrected anything. We want to be released from this company they had no right to steal from us. They didn't even try to correct they're wronging to usBusiness Response
Date: 07/25/2024
July 25, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22017371
Complainant: *****************************
Vivint Account #: ********
Date of Agreement: May 15, 2024
To Whom It May ***************** have reviewed the information provided by Ms. ******** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ******** and a resolution has been agreed upon. At this time, Vivint has agreed to schedule a Smart Home Professional to remove the equipment. Once removed,Vivint will proceed with a full cancellation of the monitoring service agreement,a full refund to Fortiva for the equipment line of credit, and a refund of all payments made directly to Vivint. Ms. ******** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been attempting to cancel my Vivint service for some times now. I attempted to cancel Vivint approximately one year ago. A representative reached out to me after a complaint I made on BBB. The company essentially refused to cancel my service before the contract end date even under military orders. My Vivint camera has now stopped working, oddly since they released a new doorbell camera that is constantly advertised to my email. I was told that I would have to buy a new doorbell even though the item failed to stop working within two years of the initial purchase. I do not care much for a refund. I would just like to cancel this horrible company, with horrible service, who mis-treats its service members. I should not have to argue with customer service over the legal right to cancel services, as I was on orders for over 90 days at the time. Im fed up with the bad service and just would like out of this contract and to Cancel without penalty.Business Response
Date: 07/26/2024
July 26, 2024
Better Business Bureau of Utah
3703 W 6200 S
*******************************;
RE:
Consumer Complaint Case #: 22017301
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: 10/13/22
To Whom It May *********************** have reviewed the information provided by Mr. *************************** and appreciate the opportunity to respond.
In his complaint, **************** states that he has been trying to cancel for a long time. A year ago, he tried and claims that Vivint refused to cancel his account even though he was under military orders.
Vivints records indicate that **************** signed a Purchase and Services Agreement (Agreement) on 10/13/22 with an initial term of forty-two (42) months. Vivints records indicate that Vivints legal representative reached out to **************** on 12/16/22 via phone and email. Vivint stated that although Vivint is considered a luxury ******* that does not fall under the **** mandate, Vivint offered to cancel Mr. ******* Agreement without penalty upon the return of his Vivint equipment. (Complaint ID *********. *********************** records indicate that **************** did not respond to the offer or return the equipment. For this reason, Mr. ******* ******* remained active.
A representative from Vivint has reached out to **************** in an effort to resolve this matter. Vivint agrees to cancel his Agreement and waive the early termination fee. **************** has no further obligation to Vivint and may contact Vivints representative directly if he has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 31 2024 I was promised my Vivint salesman that if I purchase their security system that he would take care of buying out my current security company. He had me to write a letter stating that I was canceling my account. He explained to me that they do it all the time and it wouldn't be a problem. I told him I can't afford 2 security company payment. His reply don't worry I will take care of it and called his supervisor to ensure me that it will be taken care of. I notice my current alarm company was still drafting payments so I reached out to Vivint buyout department and they seemed to not know what I was talking about and transferred me to another department which didn't know what I was talking about. They scammed and promise me a deal and didn't follow up on it. Now I'm stuck with a bill I didn't need. I live on a fixed income and no one from Vivint seems to care. How you going around in neighborhoods scamming people. Could some point me in the right direction?Business Response
Date: 07/25/2024
7/25/2024
Better Business Bureau of ****
*************
**************************
RE: Consumer Complaint Case #: 22017045
Complainant: ***********************
Vivint Account #: ********
Date of Agreement: 5/31/2024
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** explains at the time of the sale, the sales representative promised her previous contract would be paid off. **************** further explains this was never done.
To assist ****************, Vivint is willing to cancel and refund her account upon receipt of the equipment. A representative from Vivint has contacted **************** via email to schedule a system removal.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,Please cancel the account below.Name: ******************************* Address: ********************************************************************************************* Service Number: ******* Reason for Cancellation: I am no longer under contract and no longer reside at the service address. The home was sold.Business Response
Date: 07/24/2024
7/24/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22016655
Complainant: ****************************;
Vivint Account #: *******
Date of Agreement: 6/16/2017
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to cancel Ms. ********* account without penalty. ******************* has no further obligation to Vivint. ******************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:07/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint Security System was sold to us. Ever since the poor install and holes drilled in the wall the system has been a complete failure. The front camera is frozen more often than not, the door sensor constantly state the door is open when it is closed and the deadbolt is locked. **************** has been nothing but unhelpful and does not want to offer assistance.The equipment is a total failure along with the alarm response. Glass break sensor went off and law enforcement was not contacted when they were supposed to be, thus we had to dial 911 ourselves to get assistance on scene.Whenever law enforcement is in the area requesting neighbors camera footage our playback is frozen, then the camera goes offline leaving it useless to aid law enforcement with their job.BEYOND a FAILUREBusiness Response
Date: 07/24/2024
July 24, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22016250
Complainant: *************************
Vivint Account #: ********
Date of Agreement: August 31, 2023
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** states that she continues to have issues since installation. She also states when the alarm goes off, she is not contacted and must call 911 on her own. ************** desires a refund.
Vivints records indicate that ************** signed a Purchase and Service Agreement (Agreement) on August 31, 2023. On March 12, 2024, ************** reported that her cameras continue to go offline as well as sensors are showing wrong activity. Vivints records show the concerns were resolved with troubleshooting. On July 19, 2024, ************** requested cancellation of the Agreement due to equipment failure. Vivints records show a technician has not been to the home to resolve equipment issues since September of 2023.
A Vivint representative has attempted to contact ************** via email in efforts to resolve this matter. Vivint has provided the following two (2) offers. 1) a technician free of charge to address the system issues. 2) cancellation of the remaining Vivint Agreement without further penalty to **************. However, ************** will remain responsible for the remaining equipment fees with Citizens. ************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/25/2024
Complaint: 22016250
I am rejecting this response because:
The equipment is the ultimate failure from Vivint. The service is poor and the equipment is even worse. Being responsible for the equipment does not resolve this issue. The equipment should be forgiven as the equipment is a major part of the issue. Why would I want to keep paying for failed equipment?
Sincerely,
*************************Business Response
Date: 08/07/2024
August 7, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22016250
Complainant: *************************
Vivint Account #: ********
Date of Agreement: August 31, 2023
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her rebuttal, ************** states that the Vivint equipment is failing and the Vivint service is also poor. She states being left responsible for the equipment does not resolve the matter. ************** desires a refund.
Vivints records indicate that ************** signed a Purchase and Service Agreement (Agreement) on August 31, 2023. On March 12, 2024, ************** reported that her cameras continue to go offline as well as sensors are showing wrong activity. Vivints records show the concerns were resolved with troubleshooting. On July 19, 2024, ************** requested cancellation of the Agreement due to equipment failure. Vivints records show a technician has not been to the home to resolve equipment issues since September of 2023.
A Vivint representative has attempted to contact ************** via email in efforts to resolve this matter. Vivint has provided the following two (2) offers. 1) a technician free of charge to address the system issues. 2) cancellation of the remaining Vivint Agreement without further penalty to **************. However, ************** will remain responsible for the remaining equipment fees with Citizens. ************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
All of the representatives and customer representatives have lied to me face to face. They have charged my bank account to over drawing my account. They opened a bank account for me without my approval which violates SEC rules. Now they won't let me cancel my account without me paying off all the equipment installed and they won't come and remove all the equipment. I'm so ****** that I want to remove the equipment myself, but they still demand that I still pay for the equip.Scam after scam, Lies after Lies. Don't sign up with these Scam artists.Business Response
Date: 07/25/2024
July 25, 2024
Better Business Bureau of ****
3703 W 6200 S
*******************************;
RE: Consumer Complaint Case #: 22016079
Complainant: *************************
Vivint Account #: ********
Date of Agreement: March 8, 2008
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** states that his bank account was charged causing it to be overdrawn. **************** states that a bank account was opened without his approval. **************** states that Vivint will not allow him to cancel without paying off the equipment. **************** desires no further contact from Vivint.
Vivints records indicate that **************** signed a Purchase and Services Agreement (Agreement) on March 8, 2008. On May 16, 2024, **************** signed a second Purchase and Services Agreement and participated in a Pre-Installation survey agreeing to add a doorbell camera and outdoor camera to an equipment line of credit with Fortiva. On May 31, 2024, **************** called Vivint explaining that he was not aware that the new equipment was through a third-party finance company. Vivints representative offered to downgrade the equipment and explained the cancellation process. On June 4, 2024, a Smart Home Professional removed the doorbell camera and outdoor camera. After the removal, **************** called requesting to have the doorbell camera back. The doorbell camera was set up on a five (5) month payment installment plan with a 20% discount. On June 5,2024, the doorbell camera was reinstalled by a Smart Home Professional. On June 20, 2024, **************** called about the equipment line of credit. Vivints representative submitted to have the doorbell camera removed from the equipment line of credit, however, the outdoor camera was never removed. On July 19,2024, **************** called saying the billing was still not correct, that the doorbell camera was to be free, and wanted to cancel. Vivints representative reviewed the account, to find that **************** agreed to a five (5) month payment installment plan with a 20% discount on the doorbell camera.
A Vivint representative has attempted to reach **************** to assist with this matter via email. After reviewing the account, ********************** agrees to refund the equipment line of credit with Fortiva for the outdoor camera that was removed.
To resolve this matter, Vivint agrees to the resolution as stated above. **************** may contact Vivints representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, ******************** 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A door salesman approached at 6 pm from vivint security system. I agreed to hear him out, he ran my credit and approved. I explained the equipment I wanted, salesman said yes I can get what I am asking for. Once the tech came at 10 pm, I attempted to reschedule due to the time. They refused and said if I didnt let them in to start installing tonight their boss wouldnt let them come back for a long time. I fell for it. Tech charged me an installation fee after salesman said there was no installation fee. I notified the salesman he said he would cash app me the payment back. Never did. Tech installed the panel, a couple sensors, and a deadbolt. Tech left at 12 am said her partner was there to pick her up and she will be back Wednesday to finish the install. She canceled and rescheduled. During that time I read my paperwork and realized they had me down to get a $4000 equipment package because I got approved for $4000. I called customer service where they told me theyd send a tech out to install only what I wanted and remove the rest. Never showed. I got charged $89.00 and $29.00 twice from them now. I called after being charged and they said they have no appointments for cancellation and no appointments for installation so theyd call me when they had availability. I was told I had a 3 day trial period to test my equipment before Im committed then later found out once they plug in the panel, that starts your trial period. I then understood why they refused to leave without installing that part. Ive never had a functional security system in place and Ive been charged multiple times. It shows I purchased all kinds of equipment that they tech has in her possession and refuses to install. I want to cancel this service and get a refund. I gave them multiple chances to install the equipment and they refused, but are still charging me more than the monthly payment was supposed to be. They will not pick up the equipment I have because they said Im on the hook.Business Response
Date: 07/24/2024
7/24/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22014381
Complainant: ***********************
Vivint Account #: ********
Date of Agreement: 6/8/2024
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In his complaint, ************** explains he is dissatisfied with the equipment and service. ************** is requesting that Vivint remove the equipment and cancel his account.
A ********************** representative has reached out to ************** via email and phone. At this time, Vivint has agreed to cancel and refund Mr. ****** account upon receipt of the equipment. ************** may contact Vivints representative with his availability.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We called to get basic service to our alarm system and already installed cameras as new homeowners; no one had a clue how to guide us. Only because the previous owners had cameras and the devices already installed did we consider this service - they transferred us 8x, same information inputted, then transferred us overseas for the last step - RED FLAG. When we asked to speak to supervisor, no one was available - when I requested to cancel, no one available - but funny they could get us set up and charge our cc - and take our money and the system worked fine with plenty of folks available. Why does anyone allow these people to be in business. We should never assumed good customer service - ever. Wonder why the public is jaded and speculating for services being offered.Business Response
Date: 07/24/2024
July 24, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #:22012009
Complainant: *********************;
Vivint Account #: ********
Date of Agreement: July 18, 2024
To Whom It May ***************** have reviewed the information provided by Mr. ********************* and appreciate the opportunity to respond.
A legal representative from Vivint has reached out to ************** via phone in an effort to address and resolve the current issue. For any additional questions or concerns regarding this matter, ************** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **********************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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