Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,353 total complaints in the last 3 years.
- 2,971 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 15th a Vivint representative came out to my home late that evening. He asked if he could talk to me about their products. I agreed. During the conversation he asked if I would verify the last 4 of my social so that he could pull up my account, unbeknownst to me he was actually at this time running my credit. FIRST PROBLEM he did not ask my permission to run my credit, nor did he state why he was running my credit. He proceeded thru a credit application until he got to the end and finished his speech. At the end of the speech he stated I can get you a new monitor and fix your door for only $24! Sounds good right? I say how, he says its a promotion for our subdivision. It felt suspicious but I didnt want to believe I was being abused. He tried to offer me more products I said I wasnt interested because I still didnt understand why he was here or what he truly was doing. I asked to follow up later, he said oh no youre actually done and already approved for the discount. Still did not get any details that he applied for a loan in my name! The next morning I received an email from a company called fortiva saying welcome, and thanking me for applying for a loan with them. I was furious! I immediately called Vivint and complained, the representative dismissed me by trying to convince me to keep the service and products. I was adamant I did not like what occurred and had the initial rep been honest and ethical I would have felt different and kept the products. I was emailed a cancellation form and filled it out the same day which was July 16th. As of today July 24th I have not been called back or responded to. It took all of 30 minutes for me to be scammed and its taking days to reverse. This is not a good look for a company, I highly recommend everyone thinking twice before choosing VIVINT.
Business Response
Date: 08/01/2024
August 1, 2024
Better Business Bureau of Utah
3703 W 6200 S
*******************************;
RE:
Consumer Complaint Case #: 22038550
Complainant: *************************
Vivint Account #: ********
Date of Agreement: 5/22/21
Upgrade Agreement: 7/15/24
To Whom It May *********************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
In her complaint, ************** states that a sales representative went to her home and offered to fix her door and give her a new monitor for $24. She states that he did not ask to run her credit or say why he would run it.
Vivints records indicate that ************** signed a Purchase and Services Agreement (Agreement) on 5/22/21 with an initial term of sixty (60) months. Vivints records indicate that ************** signed a Purchase and Services Agreement (Agreement) and purchased new equipment on 7/15/24 with an initial term of sixty (60) months and an equipment fee of $1,539.96. Vivints records indicate that ************** participated in a survey which was sent to her device and in which she answered that she understood that she was approved for a Fortiva line of credit, and that she understood that her monthly payment to Citizens is separate from her monthly Vivint fee. Vivint and Fortiva will charge her separately for the following amounts to Vivint: $52.14 plus taxes fees and to Citizens: $27.39. Vivint relied on Ms. ****** representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.
Vivints records indicate that ************** called to cancel on 7/16/24 claiming that she was not aware of the loan and did not consent to it.
A representative from Vivint has reached out to ************** in an effort to resolve this matter. Vivint agrees to cancel Ms. ****** Agreement and loan once the equipment has been removed from her home. If ************** wishes to remain with Vivint, Vivint agrees to discuss options for her to keep the equipment. ************** may contact Vivints representative directly with how she wishes to proceed or if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **********************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last year I had a home visit from a salesperson. He claimed there was a rash of break ins nearby. I was looking into getting security cameras and he quoted me $600. This was more expensive than buying my own but I thought it worth the extra price to have some professionals monitoring and set it up. They took out a credit line of $4000 in my name and none of the contracts mentioned this. It also has atrocious interest. I cannot cancel without paying it off. I am also being charged for monitoring on top of the $4000 for 3 cameras. I can't cancel that unless I pay off the credit line. I was never informed of any of this.Business Response
Date: 07/30/2024
July 30, 2024
Better Business Bureau of ****
*************
**************************
RE: Consumer Complaint Case #: 22035423
Complainant: ***********************
Vivint Account #: ********
Date of Agreement: 8/2/2023
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
In her complaint, ******************** explains she was not made aware of the equipment line of credit. ******************** requests that Vivint close her line of credit and cancel the account.
*********************** records indicate that prior to the installation of any equipment, ******************** completed a video recorded Pre-Installation Survey with Vivints Account Creation department. Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, ********************** will not enter into an agreement with the customer and will not install any equipment in the customers home. The purpose of the survey is to verify certain information, ensure that the customer understands *********************** offer, and confirm the terms and conditions of the Agreement. Our records show that ******************** completed the required Pre-Installation Survey on August 2, 2023.
During the video recorded Pre-Installation Survey, ******************** represented that she understood and agreed that she had been approved for a Fortiva line of credit. She also represented that she was provided the Fortiva Retail Credit terms and conditions. Further, ******************** signed a System Purchase and Services Agreement (Agreement) on August 2, 2023.By signing the Agreement, ******************** agreed to an initial term of sixty (60)months with a total monthly services fee of $51.47. Additionally, ******************** agreed to a total equipment price of $4,993.09.
Due to the information provided,cancellation of ********************** account and closing of her line of credit is not warranted.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/16/2024 I had Vivint install an alarm system. The representative's name is *****************************. He informed me that I could do a 30-day trial in which I could cancel the contract within 30 days. On May 9, 2024 I called to have it canceled. They tried to give me the run around stating that I had to contact the representative, which I did. I asked when they would come to get the equipment and was told that I get to keep the equipment and pay for the $4,000 loan from Citizens. Since the package included 2 coded locks, I figured I'd just keep the equipment. Thinking that I could still arm and disarm the system, but it would not be connected. A few days later (prior to 5/16/2024) I called back to make sure that the account was canceled and was assured that it was. On 7/22/24 my alarm went off and I received a text that they have dispatched the authorities so I called to see why they did that if my account was canceled. I hadn't been watching my account closely and when I looked back, they had been taking payment from my account every month. The representative informed me that the account was active and she only saw where I called on 5/9/24 on my account notes. She wanted me to pay a cancellation fee to have it canceled and told me that I didn't do what I was supposed to do in order to have it canceled. It seems like this is what they do hoping that customers do not follow up. I would like to have my money refunded and the they can have their equipment and cancel the loan from Citizens.Business Response
Date: 07/30/2024
July 30, 2024
Better Business Bureau of ****
3703 W 6200 S
*******************************;
RE: Consumer Complaint Case #: 22035280
Complainant: *****************************
Vivint Account #: ********
Date of Agreement: April 16, 2024
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** states that the sales representative told her she had a Thirty (30)-day cancellation period.She states she requested to cancel and Vivint told her she must pay for the equipment to cancel. **************** states she decided to keep the equipment and pay for it. She states Vivint confirmed that her account was cancelled. **************** states Vivint did not cancel her account and has been overcharging her. **************** desires a refund.
Vivints records indicate that **************** signed a Purchase and Service Agreement (Agreement) on April 6, 2024. On May 9, 2024, **************** requested the cancellation of her account due to the rate being too expensive. **************** states she was provided with a thirty (30)-day trial by the sales representative. On July 22, 2024, **************** notified Vivint that she cancelled the account several times, yet she is still being charged. Vivints records show **************** was educated on the early termination fee.
A Vivint representative has attempted to contact **************** via email in efforts to resolve this matter. Vivint offers cancellation of the Vivint Agreement with a full refund of any payments made directly to Vivint. **************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **********************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1. Vivint Home Security is continuing to charge me a monthly fee for their home security service even after I have cancelled the service at my old address. I contacted Vivint customer service to officially cancel my service and they confirmed the cancellation.2. Vivint Home Security is also emailing me that they'll charge me for their services at my new home despite the fact that their equipment and system is not functioning at all. From the very beginning, none of the equipment has worked properly. The doorbell camera never connected and the main panel does not work at all. 3. The technician who came to install devices provided me a bill of ~$4000, while they had committed to give me devices for ~$2000. After some discussion (again frustrating at every step), they reduced the price, which means there is a flaw in their process and its customer's responsibility to make sure they're not cheating/charging more.I am extremely frustrated that Vivint is unwilling to take responsibility for the faulty equipment they installed and is continuing to charge me for a service I am not receiving. I have wasted countless hours on the phone with their customer service to no avail.Business Response
Date: 07/30/2024
July 30, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22034120
Complainant: *********************
Vivint Account #: ********
Date of Agreement: October 24, 2018
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** states that Vivint continues to charge her even after she cancelled her account. She also states Vivint is trying to charge her at her new home though the equipment is not functional. **************** desires to have the job finished, store credit, and a refund
Vivints records indicate that **************** signed a Purchase and Service Agreement (Agreement) on October 24, 2018. On July 15, 2024, **************** agreed to the equipment costs of $1,979.98 for her move. On July 23, 2024, **************** reported that her new equipment was not working properly.
A Vivint representative has attempted to contact **************** via email in efforts to resolve this matter. Vivint offers to remove the new equipment and to cancel the Agreement without penalty effective July 24, 2024. This will also include a refund from that date forward. **************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/30/2024
Complaint: 22034120
I am rejecting this response because: you didnt address why I was charged multiple times for my old home after service was ended and still havent refunded that amount
Sincerely,
*********************Business Response
Date: 08/07/2024
August 7, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22034120
Complainant: *********************
Vivint Account #: ********
Date of Agreement: October 24, 2018
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her rebuttal, **************** states that Vivint did not address why she was charged multiple times for her old home after the service was ended. **************** desires to have the job finished, store credit, and a refund
Vivints records indicate that **************** signed a Purchase and Service Agreement (Agreement) on October 24, 2018. On July 12, 2024, **************** requested cancellation on her account due to having previously moved. On July 15, 2024, **************** agreed to the equipment costs of $1,979.98 for her move. On July 23, 2024, **************** reported that her new equipment was not working properly.
A Vivint representative has attempted to contact **************** via email in efforts to resolve this matter. Vivint offers to remove the new equipment and to cancel the Agreement without penalty effective July 24, 2024. This will also include a refund from that date forward. **************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent 3 emails requesting account cancellation. They were ignored. I then called, and the representative said that they will cancel my account. Now they repeatedly call to inform me that my account has a balance from not paying the charges that accrued for the proceeding months, and they continue to bill me every month. I just want to be done with this company, and have the account actually canceled. I will not pay any charges that accrued after the account cancellation, and I did everything in accordance with their cancellation procedure.Business Response
Date: 07/29/2024
7/30/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22033786
Complainant: *********************
Vivint Account #: *******
Date of Agreement: 6/13/2020
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to cancel ****************** account and waive his balance.**************** has no further obligation to Vivint. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid this business $5,000 to install a security system. The system then broke after 24 hours. They also left about $6,500 worth of damage during their install. They then required me to get 2 quotes from 2 different contractors and are now refusing to pay for the full cost of repairs. I want them to remove the system from my home and pay for the damage and refund me for the cost of the system.Business Response
Date: 07/29/2024
July 29, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22033707
Complainant: **********************;
Vivint Account #: ********
Date of Agreement: May 25, 2024
To Whom It May ***************** have reviewed the information provided by *************************** and appreciate the opportunity to respond.
A legal representative from Vivint has attempted to contact **************** via phone to address and resolve the current issue.
Vivints records indicate that a home damage case was opened on May 30, 2024, to investigate the claims of ****************. Following the investigation of the damage, On July 23, 2024, Vivint offered a settlement of $2,550.00 that was accepted by ********************************* as final settlement for the claim.
On July 24, 2024, a refund in the amount of $2,550.00 was applied to his credit card ending in 6545. No further refund is warranted at this time.
For any additional questions or concerns regarding this matter, **************** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
September 2019 we reached out to Vivint to move our services to our new home. When we moved the services over the old account should have been cancelled. The charge was automatically coming from my checking account so assumed all was well. I was not aware that my husband's credit card was getting charged as well. We were paying for a house we no longer had and our new house. Along with that the new homeowners for our old house also got set up on that home and were also paying for service. We basically paid over $3300 for service we never received. After multiple attempts to reach out to them they said it's too bad.Business Response
Date: 07/29/2024
July 29, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22033550
Complainant: Larina Lucero
Vivint Account #: *******
Date of Agreement: September 13, 2019
To Whom It May ***************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted **************** to resolve her concerns. Vivints record indicates that a check in the amount of $3,969.76 was issued to *********************** on July 25, 2024.
For any additional questions or concerns regarding this matter, **************** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called to cancel a contract as the equipment is failing. My Door lock stopped working; if I try to connect *****, it goes to waiting and fails; also, the last few times, the alarm went off, and I did not hear from anyone. On the call, I was told I had renewed my contract for 5 years from an upgrade. The funny thing is I had to pay for my equipment and still pay for the console. I asked for my account to be escalated, and the person would not do so; he simply said he was adding notes. I could call back, Or I could pay a technician to come out and look at their equipment.Business Response
Date: 07/29/2024
July 29, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22029020
Complainant: ***************************;
Vivint Account #: *******
Date of Agreement: February 28, 2018
To Whom It May ***************** have reviewed the information provided by Mr. ***************************** and appreciate the opportunity to respond.
A legal representative from Vivint has reached out to ****************** via phone in an effort to address and resolve the current issue. For any additional questions or concerns regarding this matter, ****************** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **********************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initiated service with Vivint in 2021 at which time I financed security equipment. It was explained to me by the sales representative that the financing of the equipment was on a 60 month term through Fortiva, but that services via Vivint could be terminated once the equipment was paid off. I paid off the equipment months ago, and now that I am moving, I am attempting to terminate services with Vivint, however, they are stating I must pay half of the remaining time left on the 60 month contract. There are 25 months remaining. They have stated I must pay $714.25 BEFORE they will terminate services and refuse to terminate the services until that amount is paid in full.Business Response
Date: 07/29/2024
7/29/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22032493
Complainant: *************************
Vivint Account #: *******
Date of Agreement: 8/25/2021
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to close **************** account without penalty. **************** has no further obligation to Vivint. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My five year contract is up and Ive tried to cancel the subscription, I have been hung up 4 times today. I have proof of each phone call which has taken 20 minutes each call without any success. Each time I call the employee attempts to offer me discounts to remain as a customer and Ive kept pleading with them to just cancel my service. When they ask me to hold the call is miraculously dropped/disconnected and I start the painful process all over, I want to cancel and that is all. Im no longer legally obligated on their contract. They have access to my bank for automatic withdrawal for the monthly payment of $57.Business Response
Date: 07/31/2024
July 31, 2024
Better Business Bureau of ****
3703 W ************************************************************************;
RE: Consumer Complaint Case #: 22031697
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: May 4, 2019
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In her complaint, ****************** states that she has attempted to cancel her monitoring service since her contract has been fulfilled. ***************** desires the monitoring service to be cancelled.
Vivints records indicate that ****************** signed a Purchase and Services Agreement (Agreement) on May 4, 2019. On April 9, 2024, ****************** called to cancel due to the cost and the equipment not working. Vivints representative confirmed the equipment was paid off in full and advised ****************** she had an agreement buy out of $78.21. On July 23, 2024, ****************** called to cancel and was provided information on the cancellation process. On July 24, 2024, Vivint received a written notice of cancellation from ******************.
A Vivint representative has attempted to reach ****************** to assist with this matter via email. After reviewing the account, ********************** agrees to cancel the monitoring service effective July 24, 2024, when the written notice of cancellation was received, waiving the thirty (30) day cancellation period.
To resolve this matter, Vivint agrees to the resolution as stated above. ****************** may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, ******************** 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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