Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,357 total complaints in the last 3 years.
- 2,960 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 24, 2024, I signed an agreement with vivint to install new cameras, glass breaks, and to take over my existing fire and door and windows sensors. The camera and glass breaks were installed on the 25th. I was told the part to take over my existing system was on backordered and it should be in on the 26th. So far the company has not installed the fire or taken over my existing sensors. I called to cancel and the I was told I would be given a priority appointment for someone to come and finish the install by the Aug 2nd. That still has not happened. So for the last two weeks I have not had fire or full security protection. Before the install, I had a completely functioning system. I was also told the new cameras would be 4k and I would be able to read license plates. However after not even being able to read license plates in my driveway, I looked at their website and it states their cameras are only 1080p. I would like to cancel my service and be fully refunded. I would also like my other control panel reinstalled and all holes repaired for the camera installs. I tried to give them an opportunity to rectify the situation but they failed to do so. I expressed to the salesman that i was concerned because in the past when a vivint rep looked at my system I was told they would not be able to and was told that they have upgraded their equipment. If vivint was unable to complete the install for lack of parts that should have been communicated up front and the install should not have taken place.
Business Response
Date: 08/12/2024
August 12, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22098148
Complainant: *****************************
Vivint Account #: ********
Date of Agreement: July 24, 2024
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
In his complaint, ********************** states that Vivint did not complete the installation. He states he requested to cancel the service and was told someone would come out to finish the installation. ********************** states the installation has still not been completed. He states equipment functionality is not what he was told it would be. ********************** desires a refund and repair.
Vivints records indicate that ********************** signed a Purchase and Service Agreement (Agreement) on July 24, 2024. On July 29, 2024, ********************** requested the cancellation of his account due to an incomplete installation.
A Vivint representative has attempted to contact ********************** via email in efforts to resolve this matter. Vivint offers full cancellation of the Vivint Agreement. This will include removal of the installed Vivint equipment, a full refund of any payments made directly to Vivint as well as full closure of the equipment line of credit. ********************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Customer Answer
Date: 09/09/2024
Complaint: 22098148
I am rejecting this response because:I had previously filed a complaint against Vivint (ID ********** *********** and I agreed to de-install my system on September 7, 2024, close my account, and provide a refund. However, when the technician arrived for my appointment, the service request was put in for a system upgrade and not a de-install. The technician was informed by their supervisor, that I would need to contact the loyalty department on Monday to request cancellation and to request another appointment. Based on how long it took to get this appointment date, I will be stuck paying for another month of service and on equipment that was supposed to be removed. At this point, I would like for my previous security company to de-install the panel and doorbell camera until Vivint can pick their equipment up and deinstall their cameras, and glass breaks. I still do not have full security coverage on my home that I previously had and want to get that rectified as soon as possible.
Sincerely,
*****************************Business Response
Date: 09/11/2024
September 11, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22098148
Complainant: *****************************
Vivint Account #: ********
Date of Agreement: July 24, 2024
To Whom It May Concern:
I have reviewed the information provided by ********************** and appreciate the opportunity to respond.
In his rebuttal, ********************** states that Vivint did not properly set up his equipment removal appointment correctly. He states this has caused a delay in the cancellation of his account, potentially making him pay for additional service fees. ********************** desires the cancellation of his account.
*********************** records indicate that ********************** signed a Purchase and Service Agreement (Agreement) on July 24, 2024. On July 29, 2024, ********************** requested the cancellation of his account due to an incomplete installation.
A Vivint representative has attempted to contact ********************** via email in efforts to resolve this matter. Vivint has confirmed the account of ********************** has been cancelled and refunds have been sent. ********************** owes no further fees to Vivint. Vivint only needs to set up an appointment to remove the equipment from the home. ********************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my dissatisfaction with the service I have received from Vivint in 1 month. On 7/13 I entered into a 5yr contract with the understanding that all equipment would be installed that night. However, only the panel and 3 cameras were installed. I was informed that the remaining equipment, the smart light and 4 smoke detectors would be installed on 7/15. This did not happen. After speaking with my sales *** on 7/15, he assured me that someone would contact me that week to complete the installation. Despite following up with my *** twice more, I have yet to be contacted as of 8/5. Additionally, during the installation process, my original siding (149 yrs old) was damaged and fell off the house. Despite being told multiple times that someone would reach out to schedule the ***air, I have received no such contact. Perhaps if the installation had not be conducted at 10:30 PM in the dark, only using my back porch light and string lights for light this may be have been prevented. On 8/5 after sending a message to my sales *** a third time with no response I reached out to Vivint directly. I discovered that no case had been created to address the damage to my siding. As a result of my call a case was created and escalated. There was a record stating they would return on 7/15 to complete the install but no notes stating that it completed. As of now, the earliest they can schedule me for is mid September. They are escalating with scheduling and trying to get the installation scheduled for the week of 8/13. Vivint has not lived up to their end of the contract. These issues have caused significant disappointment and I no longer want to continue service with Vivint. With this type of service so far I am concerned about the service I will receive in the future. When I inquired about terminating my contract, I was informed I would need to pay over $6000 to terminate. Due to these issues, they are giving me one free month of service.Business Response
Date: 08/13/2024
August 13, 2023
Better Business Bureau of Utah
3703 W 6200 S
**************, **** 84129
RE: Consumer Complaint Case #: 22097842
Complainant: *******************************
Vivint Account #: ********
Date of Agreement: 7/13/24
To Whom It May Concern:
I have reviewed the information provided by *********************************** and appreciate the opportunity to respond.
In her complaint, ********************** states that she is dissatisfied with the service she has received from Vivint. It has been a month and her system has not been fully installed.
Vivints records indicate that ********************** signed a Purchase and Services Agreement (Agreement) on 7/13/24 with an initial term of sixty (60) months. Vivints records indicate that a home damage case was opened to address the damage to Ms. ********** home. The representative sent an offer and is waiting for reply as to how ********************** wishes to proceed.
A representative from Vivint has reached out to ********************** in an effort to resolve this matter. Vivint agrees to one of the following resolutions. If ********************** would like to keep the system, Vivint offers to send a technician to complete her installation and will provide 3 free months of monitoring. If ********************** wishes to cancel, Vivint agrees to cancel her Agreement and loan once the equipment is removed from her home. ********************** may contact Vivints representative directly with how she would like to proceed or if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive reached out to vivint consistently to transfer my service. They have provided zero support and promise to call but never does. This is ridiculous that you have to go through days of this mess and still no set up to transfer your service. Im about to disconnect and find a better company. Vivint already stole from me in a previous charge.Business Response
Date: 08/12/2024
8/12/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22097519
Complainant: ***************************
Vivint Account #: ********
Date of Agreement: 5/5/2022
To Whom It May Concern:
I have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In her complaint, ****************** explains she has experienced difficulties with Vivints move process.
A representative from Vivints *************** will be contacting ****************** to resolve her concerns. Vivint apologizes for the inconvenience this has caused.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to cancel services for the past 4 months as i am not satisfied with the service and have purchased the equipment in full. As stated in my contract section 4.2 "You are not required to pay an early termination fee, even during the Initial Term, if you pay upfront for the System or if you pay off all loans or retail installment contracts (including any loans with a third-party loan provider) used to purchase the System." I have paid off the equipment since July of 2023 and did not sign a new contract. I have been a customer on and off since 2017. The company is still trying to collect payment and refuses to cancel services. I cannot even gain access to my account as the primary account holder but they have violated their privacy agreement and my wife is able to log in without me have giving consent.Business Response
Date: 08/12/2024
August 12, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22097095
Complainant: *********************
Vivint Account #: ********
Date of Agreement: July 1, 2020
To Whom It May Concern:
I have reviewed the information provided by ************** and appreciate the opportunity to respond.
In his complaint, ************** states that he has been trying to cancel his service for the past four (4) months. He states despite having paid off his equipment Vivint is still trying to charge an early termination fee. ************** desires cancellation without further payments.
Vivints records indicate that ************** signed a Purchase and Service Agreement (Agreement) on July 1, 2020. On April 12, 2024, ************** requested the cancellation of his account due to application issues. On April 15, 2024, Vivint received the Notice of Cancellation sent in by **************. On August 5, 2024, ************** requested the cancellation of his account. ********************** records show ************** was informed that he would need to pay an early termination fee to cancel.
A Vivint representative has attempted to contact ************** via email in efforts to resolve this matter. Vivint offers cancellation of the remaining Vivint Agreement without further penalty to **************. ************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Saturday August 3 2024 i called Vivint to add more equipment to my home. The guy scheduled my installion appt for Monday between the hours of 12-4. It is now 4pm and no one reached out to me. I called Vivint to ask what was going on. I spoke with a guy name ******* who said the tech canceled my appt on late Sunday night. No one reached out to me. No text no call no email no nothing. I missed work to sit home and wait on this tech to install my door k*** and the my q and nobody showed up nor reached out to me. So again Im being charged 400 for what? Why am i constantly being lied to by a business that suppose to do my home security. How could i feel safe with them even monitoring my security system. I pay Vivint faithfully every month to be lied to.Business Response
Date: 08/12/2024
August 12, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22095771
Complainant: *********************
Vivint Account #: ********
Date of Agreement: February 16, 2022
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint has agreed to schedule a Smart Home Professional to remove/downgrade the MyQ Garage Door Controller which is not compatible with her garage motor. Once removed,Vivint will remove the amount charged from ************** payment installment plan. ************* may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. With having communication with the lady until it is uninstalled and removed from my account
Sincerely,
*********************Initial Complaint
Date:08/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with Vivint when I first purchased my home in 2018. I had gotten behind on payments and called to cancel my services which would allow me to catch up on payments and one less bill I would have to worry about. 45 mins on phone and they would not allow me to cancel until I was current. I made a payment and asked if they would post date a payment for the 15th and cancel at that date and they would not. I asked for supervisor and sent to vm. This company is not doing good business practice by forcing people that cannot afford their service to do business with them. I am trying to pay what I owe and move on.Business Response
Date: 08/13/2024
8/13/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22095321
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: 1/15/2019
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to cancel ****************** account and waive the balance on her account. **************** has no further obligation to Vivint. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We become very frustrated because we have a broken system that we are paying monthly for. I found it ironic knowing that they get paid per installed camera and now that he can install one he installed a different camera to get PAID. We recently had some family stay in our guest room where we have window sensors. Not knowing the system was armed we had family open the window and not trigger the alarm. That raised questions so we called to get someone out here and the tech told us there was nothing wrong. It seemed like he was just trying to get paid for working while not actually working. We get a separate tech to come out at a different date and he states he fixed the issue. The text sat in our driveway again to do work and got oil all over our driveway which caused a stain on my custom drive way. now thanks to vivant I am paying a pressure washing company to clean it. I still have the stain just not as visible. Now today as I write this we had a Tech come and gives us a detailed explanation to why weve had every single problem we have had. He consistently said this was a poor installation and he sees this to become a common issue with the original installer and 3rd party contractors. We come to find out he broke our garage door, he never properly installed all of our system equipment upstairs to include 8 sensors, a glass break sensor and the cameras were not in putted into our hub correctly so our 400$ cameras consistently went down and randomly came back online. Our sensors kept falling off and our hub was consistently down because of the poor installation to begin with almost a year ago. With this past year we have paid over 3000$ to vivant and still owe more than 2000$Business Response
Date: 08/13/2024
August 13, 2024
Better Business Bureau of Utah
3703 W 6200 S
*******************************;
RE: Consumer Complaint Case #: 22094830
Complainant: *******************
Vivint Account #: ********
Date of Agreement: 11/18/23
To Whom It May Concern:
I have reviewed the information provided by *********************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint has agreed to provide a technician to make sure all issues are resolved and to provide credit for 6 months free monitoring. ************** may contact Vivints representative directly with any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The sales person said I had 60 days to return product and services. After a week, I called to cancel and they said they could not. I was obligated to the contract. This sales person also told my neighbors and family the same thing. I want this canceled and removed from my home.Business Response
Date: 08/13/2024
August 13, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22094741
Complainant: ***********************;
Vivint Account #: ********
Date of Agreement: July 1, 2024
To Whom It May Concern:
I have reviewed the information provided by *************************** and appreciate the opportunity to respond.
In her complaint, ************** explains that the salesperson said she had 60 days to cancel, and she called after a week to cancel but she was told she could not cancel. ************** desires cancellation and equipment removal.
At this time, Vivint agrees to cancelled ******************** and Fortiva loan if the equipment is returned.
Vivints records show that ************** signed a Purchase and Services Agreement with an initial term of sixty (60) months. This Agreement shows a monthly services fee of $31.47, and total equipment fee of $2,724.97 that was financed through Fortiva, plus applicable taxes during that term.
Vivint agrees to the above resolution. ************** may contact ********************************** / ************) to return her equipment. Following this, Vivint will refund all payments made, cancel her Agreement and credit the balance owed on equipment loan within 5-7 business days.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My panel became inoperable due to the internal battery expanding and pushed the panel out. Now Vivint trouble shooting agent stated it was my fault and needed to pay $99 for a technician to come inspect the issue.Business Response
Date: 08/12/2024
August 12, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22093579
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: June 24.
To Whom It May Concern:
I have reviewed the information provided by ******************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ******************** and a resolution has been agreed upon. At this time, Vivint has agreed to schedule a Smart Home Professional to repair/resolve any issues related to the panel at no cost. ******************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Reached out to vivint to have a new system installed to switch over from ADT to them on June 29th, 2024. They had installation set up for July 13th between 12-4pm. The technician ran late from his first 2 jobs and did not arrive until after 5:20 pm. The appointment was scheduled to take 3 hours and 36 minutes. Technician was unable to properly set up camera and said he would have to come back out to fix it and continued on to work on setting up the smart thermostat. The smart thermostat was not properly installed and did not allow the air to come on, he replace with the old thermostat and still had the same issue. Vivint had me hire someone to come out to see what the issue was and to pay for the repair and they would reimburse me for the cost, which they did. In the mean time we noticed that we would see that the alarm was not setting and didn't understand why. When I call I was then informed that our system was never fully activated and they would need to send another tech out. I was told I had an appointment on Aug 3. On the July 26th I received a text stating that there was a scheduling error and that appointment was not longer available. The earliest date I could choose was Aug 21 which would not work and now would have to wait until Aug 24 (which is almost 2 months from first contact) to have anyone come out to finish the install. I was also told to contact Vivint for compensation and explain to them "how inconvenience this process has caused and that this compensation is crucial to us maintaining your business. They should then be happy to take care of you." We paid for the first month of service in advance and they did assure me that it would not start until activated. My husband travels a lot for work and this was to help put my mind at ease and protect my family yet the time frame they are taking to protect us is outrageous!Business Response
Date: 08/12/2024
August 12, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22091413
Complainant: *****************************;
Vivint Account #: ********
Date of Agreement: NA
To Whom It May Concern:
I have reviewed the information provided by ********************** and appreciate the opportunity to respond.
In her complaint, ********************** states that the technician was unable to properly install the camera at the initial installation appointment. She states she found the alarm would not arm. ********************** states Vivint explained the system was never fully activated. She states there was no technician available to come out to resolve the issue. ********************** states this was almost 2 months from the original installation date. ********************** desires to have the job finished, a billing adjustment and to be contacted by Vivint.
A Vivint representative has attempted to contact ********************** via email in efforts to resolve this matter. Vivint finds that a technician is scheduled for August 24, 2024, to complete activation. Vivint offers three (3) free months of Vivint monitoring service. ********************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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