Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,341 total complaints in the last 3 years.
- 2,955 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business approved me a credit card in my name without my consent. I got an email sent to me on 5/28/24 stating that they will change my account to fortiva Mastercard if I didnt respond b 7/12/24. I contacted them 5/31/24 explaining to them that I did not want the credit card and I did not want my account to change. They went ahead and approved the fortiva Mastercard account without my permission. Instead of the company being concerned, the *** mentioned that I opted out for annual changes. Insinuating that I didnt call about keeping my account the same. I called about annual fee changes. I spoke with two representatives. Neither one of them were sympathetic nor apologetic. As if they were upset that I called to revert my account back to the way it was. The supervisor gets on the chat reiterating the same thing the *** told me as if shes trying to keep my fortiva Mastercard account the same. I explained to her the same thing I explained to the other ***. Then she tells me that going back to the account has an annual feel now. Im not sure if that an existing change but I told her the date she is referring to, doesnt say any changes to the original account I had. It feels like a bad company that wants to profit off their existing customers because their business is failing. Might I add how shocked I am to see so many bad reviews about vivant. I am extremely disappointed with this company and I wont be surprised if a lawsuit comes out from this company. This company needs to be shut down. I also video recorded the chat. If screenshots are needed I have 0 problems with sending them through.
Business Response
Date: 08/21/2024
August 21, 2024
Better Business Bureau of ****
*************
**************************
RE: Consumer Complaint Case #: 22154603
Complainant: **************************;
Vivint Account #: *******
Date of Agreement: July 16, 2022
To Whom It May Concern:
I have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** states that Vivint approved a credit card in her name without her consent. She states she contacted Vivint and notified them that she did not authorize or want the credit card. **************** desires correction to a credit report.
Vivints records indicate that **************** signed a Purchase and Service Agreement (Agreement) on July 16, 2022. Vivints records show **************** participated in an audio and video recorded Pre-Installation Survey (Survey). In this Survey **************** is shown agreeing and acknowledging to being approved for the equipment line of credit. **************** is also shown acknowledging that she was provided the terms and conditions of the equipment line of credit.
A Vivint representative has attempted to contact **************** via email in efforts to resolve this matter. Vivint has offered to discuss this matter further with ****************. **************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/21/2024
Complaint: 22154603
I am rejecting this response because: When I brought this issue up, not one person who I communicated with brought up an audio recorded video that I participated in. The dude I chatted with (online chat) was very dismissive and not very apologetic or sympathetic to why I was so upset. The supervisor I chatted with was the same way. She didnt answer some of my questions and she left the chat as if she was upset that I mentioned my concerns/issues. The last thing I want, is for this company to put the blame on me. This matter was very serious to me. Thats why I contacted the BBB because I felt like this matter was not resolved what so ever. I dont want this to turn into the blame game. Another problem I had with this company was explaining my concerns and vivint employees asking me that I had 30 days to respond after I told them I responded before the deadline. I felt like vivint employees wasnt trying to take accountability and I feel like this audio video recording feels like this company isnt taking any accountability. At this point, if a mistake happened, thats fine. Were human. I just dont want the fingers being pointed at me because accountability is something this company isnt willing to accept. This whole process makes me want out of my contract.
Sincerely,
***************************Initial Complaint
Date:08/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 16th 2 salesmen knocked on the side door of my house. I went outside to tell them no to whatever they were selling. They asked me if I was the home owner, and I said no. The salesman continued to talk about the security service and system they were offering. He gave me a great deal and I told him it is a good deal but Id like you to take it somewhere else. They cut the price and continued to talk and proceed to sell me their service. Currently my fathers health has been in the decline as well as my moms and so, in a lapse of judgement, I said yes to the salesman. The installers came in within the hour and began setting up the security system. When they had 2 holes in my parents house and went to go for a 3rd I finally realized my mistake and said stop, call your boss, I want to cancel and stop all this. The salesman came back and I said I told you to take the deal somewhere else, I want to cancel today. And he said okay, call me Sunday. I called and he didnt answer so I called their customer service line and then they informed me about a 3 day no fault cancelation policy and that I didnt qualify due to the time expiration. I wanted to cancel that same day, I made a mistake, but I told the salesman I was not the homeowner so I cannot understand how he continued to sell me the security service. Over the last few weeks my fathers health has gotten worse, he went into the hospital and they had to supply him air. This Vivint smart home security company has taken up my time, money, and are demanding I pay off their credit card loan. And the salesman never said anything about a credit card with a loan. This is all very upsetting and I would like some help please and thank you.Business Response
Date: 08/22/2024
August 22, 2024
Better Business Bureau of Utah
3703 W 6200 S
*******************************;
RE: Consumer Complaint Case #: 22153780
Complainant: *************************
Vivint Account #: ********
Date of Agreement: 7/16/24
To Whom It May Concern:
I have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel ****************** Agreement and loan once the equipment has been removed from his home. **************** may contact Vivints representative directly with any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Had Safe Home Security for my home until 22 Jun 23, when Vivint Home Security was going door to door selling their home security, they offed me a better deal so I took it, however at the time I had no idea that I had a contract with Safe Home Security. I thought I am paying $63.59 only month to month to Safe Home Security for my home security, but I found out I am paying $63.59 for nothing, no security, not even a thank you and I am in this contract until 2027, however I get my home security service from Vivint Home Security as of now I am in a contract with them until 2026. I have learn that Vivint by installing their equipment and taking out Safe Home Security equipment from my house Vivint has commited a illegal act that's call the Tortious act.Business Response
Date: 08/22/2024
August 22, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22153665
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: June 22, 2023
To Whom It May Concern:
I have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel with forgiveness the remainder of the monitoring service agreement, however, ****************** will remain responsible for the equipment line of credit. ****************** has no further obligation to Vivint. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved from ******** back in June 2023 and requested to move my alarm system, but they never came to move my system. And they keep charging me monthly service when I called to cancel when they failed to move my equipment for me.Thank you.Business Response
Date: 08/22/2024
August 22, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 19602366
Complainant: *****************
Vivint Account #: *******
Date of Agreement: August 7, 2017
To Whom It May Concern:
I have reviewed the information provided by Mr. ***************** and appreciate the opportunity to respond.
In his complaint, ************ explains that he moved in June of 2023 and requested to move his alarm system with him, but no one ever came to move his system. He further explains that he kept being charged his monthly service fee.
At this time, Vivint agrees to cancel ******************* without penalty.
Vivints records show that ************ signed an Agreement in which he agreed that service would continue month to month after the initial term of sixty (60) months, unless cancelled in writing no less than 30 days before the next renewal term (Vivint Purchase and Services Agreement, Section 2.1). A notice of cancellation was not received, however, Vivint will accept this complaint as Mr. ***** notice of cancellation.
Vivint records further show that on June 9, 2023, a technician was sent to reinstall Mr. ***** equipment at his new home. The technicians notes indicated that ************ would contact Vivint as his equipment was still at his old home. Vivint did not receive any further contact from ************ until recently.
Vivint agrees to the above resolution, ************ has no further obligations to Vivint.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/26/2024
Complaint: 22152863
I am rejecting this response because I was charged monthly service fees when I clearly asked to cancel my service when the representative came to my new address. I requested full refund for all the charges posted since June 2023, Also the equipment that I paid for over 5 years was not ever given back to me!Thank you.
Sincerely,
*****************Initial Complaint
Date:08/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A vivint door to door salesperson came to my home to try and undercut ADT. He asked a lot of personal security details and wanted access to my home before I even agreed to anything. I found this suspicious and got his name and phone number. I called vivint in my area and was told there is no department to verify if this member was an employee of vivint. According to the sales rep I talked to, vivint does not have accountability for their door salespeople. To me, this seems that anyone can wear their outfit and gain intimate security access to a persons home with no accountability nor liability. I am worried for my family’s safety and others in my area if people can potentially pose as Vivint employees and potentially break into homes after learning their security weaknesses.Business Response
Date: 09/18/2024
Vivint Louisiana, LLC
1701 Old Minden Rd. Suite 32
Bossier City, LA 71111
September 18, 2024
Better Business Bureau
PO Box 52035
Shreveport, LA 71135-2035
RE: Consumer Complaint Case #: 22149517
Complainant: Joe Mcginnis
Vivint Account #: N/A
Date of Agreement: N/A
To Whom It May Concern:
I have reviewed the information provided by Mr. Joe Mcginnis and appreciate the opportunity to respond.
In his complaint, Mr. Mcginnis explains that a salesperson from Vivint came to his home to try to undercut ADT.
The kind of behavior Mr. Mcginnis has reported is not consistent with Vivint’s policies and will be reported to the sales management in Mr. Mcginnis’s area.Vivint apologizes for any inconvenience this may have caused and appreciates Mr. Mcginnis’s feedback and will ensure that any coaching or disciplinary action is carried out swiftly.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint Louisiana, LLCInitial Complaint
Date:08/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had this Vivint system installed on 7/27/2024 and started having issues with the alarm system from day one of purchase. I e had to call multiple times for them to reset the system when not home (clearly no security with it down) have also had to reboot from the panel multiple times, its only been 19 days. Most recently I was on the phone for an hour trying to get an appointment with a technician to no avail. I asked to speak to a supervisor, after waiting forever I was told they were transferring me to a supervisor, instead the call went to a voicemail. I repeatedly asked to cancel this service which is clearly faulty but the person on the phone would not reply to my requests. I just want this account cancelled and to be done with this company for good.Business Response
Date: 08/21/2024
August 21, 2024
Better Business Bureau of ****
*************
**************************
RE: Consumer Complaint Case #: 22150888
Complainant: ******* Duncan
Vivint Account #: ********
Date of Agreement: July 27, 2024
To Whom It May Concern:
I have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to provide four (4) months of free monitoring service and to provide a new technician to resolve the system issues. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 07/23/24 a representative (*********) from Vivint security services came to my house to solicit my patronage for a contract for a security system ********* informed me that because of the location of my home I was considered to be a potential showcase home that would enable them to maximize potential sales of their products.He offered me several perks in order to get me to sign on.I was told there would be no money down, a thirty day no hassle return, payout of my ADT account up to ******* signed a contract the next day. During the installation the installer told me that there was a mishap in my signing of the contract and asked me if I would re- sign the documents. I thought better of it but went ahead and did it anyway.A couple of days later we had a bad storm in our neighborhood. Earlier this year a storm tore shingles off of our house and I thought I might have to replace the roof but I ended up patching it up instead. This time I was advised to replace the entire roof. This put me in a financial bind.Being that I was still within the 30day window, I called Vivint to please allow me to rescind my contract under the 30 day agreement. First I was asked my age and they determined that I was ineligible for the 30day agreement because I wasnt 65 years of age.We went back and forth until they requested that I give them 48 hours to make a decision,that was on 08/08/24. They termed it an escalation.I called them on 08/12/24 we went back and forth again. They asked me to give them 48 hours again and I refused. At this point I felt like they werent going to do anything to help me resolve this to my satisfaction. Lastly I talked to someone who offered to allow me to get my contract reduced.Having no other recourse I agreed to it figuring it was better than nothing.At the end of the day Im still in financial duress and wasnt given hardly anything that was promised. Im thoroughly unsatisfied with the whole situation and wish to be free from this situation.Business Response
Date: 08/23/2024
August 23, 2024
Better Business Bureau of Utah
3703 W 6200 S
*******************************;
RE: Consumer Complaint Case #: 22149632
Complainant: *********************
Vivint Account #: ********
Date of Agreement: 7/24/24
To Whom It May Concern:
I have reviewed the information provided by ************************* and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel ********************* and loan once the equipment has been removed fromt his home. **************** may contact Vivints representative directly with any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **********************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A representative from Vivint came to our home 8/13/24, to offer us a smart home security system via referral from a family member. We decided on a package after discussing pricing. My husband looked at the contract the next day because it was late in the evening when the rep left, and we had questions after reviewing the contract. My husband called the rep several times but his calls were not being answered. After my husband texted the rep that we wanted to cancel install, the rep called my husband back. My husband questioned the rep about the difference in the pricing in the contract from what the rep quoted us. There were several discrepancies, including $4,0000 that the rep was not able to explain. My husband asked for a line item price list for the package and services we discussed as pricing was vague in the contract. The rep told my husband to call customer service to get that information. My husband advised the rep that it was his job to get us the pricing and information we were requesting. Once my husband received the emailed pricing information from customer service, he had additional questions and again called the rep. The rep stopped taking his calls.
By this time the tech was at our home to install the remaining products and we told him that we were going to cancel due to not being able to have our questions answered by the sales rep; & the numbers in the contract were inflated and not what we agreed to.
I later talked to several of my neighbors who also had contact with this sales rep for Vivint and also had the same problem with inflated pricing in the contract, different from what was discussed, and the products received didn't work well.
This appears to be a scam. These guys live out of town and are going around in new subdivisions trying to take advantage of homeowners and there is only a 48hr window to cancel the contract if the customer is unhappy. But once you tell the sales rep about issues you'd like to discuss, he ghosts you.Business Response
Date: 09/19/2024
9/19/2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22145354
Complainant: Tracy Scott
Vivint Account #: ********
Date of Agreement: 8/13/2024
To Whom It May Concern:
I have reviewed the information provided
by Ms. Scott and
appreciate the opportunity to respond.
Vivint has cancelled and refunded Ms.
Scott’s account and line of credit. Ms. Scott has no further obligation to
Vivint. Ms. Scott may contact Vivint’s representative directly if she has any
questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: 4931 North 300 West, Provo, Utah
84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22145354, and find that this resolution is satisfactory to me.
Sincerely,
Tracy ScottInitial Complaint
Date:08/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Continually soliciting in a no-soliciting HOA neighborhood, ignore NO SOLICITING signs on homeowners doors, aggressive.Business Response
Date: 08/21/2024
August 21, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22144992
Complainant: ***********************
To Whom It May Concern:
I have reviewed the information provided by **************** and appreciate the opportunity to respond.
The kind of behavior **************** has reported is not consistent with Vivints policies, and I have reported this complaint to sales management in Ms. ******* area. Vivint appreciates Ms.******* feedback and will ensure that any coaching or disciplinary action is carried out swiftly.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for Vivint home security services. The salesman provided misinformation about financing equipment and how it will be applied to my credit ***ort. A technician arrived the same day and did not complete the install. Our camera stopped working after a few days and the sensors and thermosat failed to communicate with the new panel. A new technician arrived two weeks later and informed us that the equipment in our smart home is not compatible with Vivnt. He informed us that we would have to purchase new equipment from Vivnt which would cost us hundreds of additional dollars. I called in to request help with canceling services since we can not use services due to incompatibility. The Vivnt *** then tried to sell me additional equipment instead of helping me. I am now expected to pay $4000 for equipment and services that I can not use. I feel as though the company preys on homeowners to lock them into difficult contracts and are not willing to assist them when their employees are in the wrong. Apparently, I had three days to cancel services, but was not informed about the incompatibly until two weeks after the install.Business Response
Date: 08/23/2024
August 22, 2023
Better Business Bureau of Utah
3703 W 6200 S
**************, **** 84129
RE: Consumer Complaint Case #: 22144719
Complainant: *************************
Vivint Account #: ********
Date of Agreement: 7/26/24
To Whom It May Concern:
I have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
In her complaint, ******************** states that her cameras stopped working after a few days and her sensors and thermostat were not communicating with the panel. A technician says her non Vivint sensors are not compatible with the system.
Vivints records indicate that ******************** signed a Purchase and Services Agreement (Agreement) on 7/26/24 with an initial term of sixty (60) months. Vivints records indicate that ******************** called on 8/6/24 regarding issues with her doorbell camera and thermostat. A technician went out to her home on 8/10/24 and resolved the issues. Vivints records indicate that *** ********* has non Vivint sensors that may not be compatible with Vivint. Vivints records indicate that ******************** called on 8/14/24 and requested to cancel because she did not want to purchase additional sensors. It was explained that Vivint does not guarantee non Vivint sensors will work with Vivints system. Vivints records indicate that in a gesture of goodwill, ******************** was offered 50% off each sensor that needs to be replaced and declined.
A representative from Vivint has reached out to ******************** in an effort to resolve this matter. Vivint agrees to give *** *************;9 sensors and a technician to install them, free of charge. ******************** may contact Vivints representative directly to schedule the technician or if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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