Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,357 total complaints in the last 3 years.
- 2,970 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The same technician in October 2023 also damaged my doorbell and the Vivint Doorbell Camera when trying to install the Vivint Front Door Camera. Another technician came out and replaced the Vivint Doorbell Camera but was not able to repair my doorbell, so instead he found a work around by plugging it into an outlet. However, my doorbell still has not been repaired. I have spoken with countless Vivint employees in multiple departments who have not been able to successfully resolve the equipment billing issue. I have missed two technician visits due to them not calling when on the way and/or coming earlier than scheduled. These visits were for the technicians to remove the equipment as discussed. After the last technician came at the wrong time in June/July 2024 and did not call before arriving, I called to reschedule but was unsuccessful. Instead of threatening me with disconnection, I wish you would resolve the equipment billing issue, so my family and I are safe and the mental distress you are causing me over an equipment billing issue which was not my fault.
Greetings! Again, you guys are not understanding the issue. If you go look at the notes, if they were taken accurately, a resolution was already in the works. The resolution for the mistake of your technician telling me I was approved is a technician was suppose to come out and uninstall the two side cameras. The resolution for the same technician who damaged my original doorbell was another technician was suppose to come and look at it and pay to get it fixed. I never received a contact person to give an estimate. Again, if these issues are not resolved and/or you disconnect my service leaving me and family insecure and unsafe because of mistakes made by you guys, Vivint will hear from my attorney. This is ridiculous, unacceptable, frustrating, and stressful not having these issues resolved which were caused by your technician for almost a year. Vivint is penalizing me for their technician mistakes.
Business Response
Date: 08/30/2024
August 30, 2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22184036
Complainant: Tina Miles Johnson
Vivint Account #: ********
Date of Agreement: 8/30/2024
To Whom It May Concern:
I have reviewed the information provided
by Ms. Johnson and
appreciate the opportunity to respond.
Vivint’s Executive Resolutions Department
is currently assisting Ms. Johnson. Ms. Johnson should continue to contact the
representative with any questions or concerns.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: 4931 North 300 West, Provo, Utah
84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint sold me a home security system on 07-10-2024. The installation was done on the same day they finished around 11:00pm. They did not put up equipment up correctly and did not put in all equipment. The glass break alerts was put up with sticky tape on a pop corn ceiling that was on the floor the next morning. Made several to this company onthe very next day. Call them on Friday 07-12-2024 to tell to come on get there equipment before the lapse in time. They kept giving us the run around on the phone. We just want them to come get their equipment. Vivint open up a line of credit that the guy who sold me the system didn't explained. The line of credit was open up with Fortiva Retal Credit Service. Vivint use this credit service without explain that I would be open a line of credit. All I want is for them to come get their equipment and to clear up that line of 4,000 with Fortiva Retail Credit . It's know way I would have never open a line of credit up security system. Clear it off of my credit report.Business Response
Date: 08/31/2024
August 30, 2023
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22182342
Complainant: Michael Lamb
Vivint Account #: 10792562
Date of Agreement: 7/10/24
To Whom It May Concern:
I have reviewed the information provided by Mr. Michael Lamb and appreciate the opportunity to respond.
In her complaint, Mr. Lamb states that the equipment was not installed correctly. He claims to have called to cancel 2 days later but the account was not cancelled. Mr. Lamb claims that the line of credit was opened without his knowledge and that it was not explained that it was an open line of credit.
Vivint’s records indicate that Mr. Lamb signed a Purchase and Services Agreement (Agreement) on 7/10/24 with an initial term of sixty (60) months. and an equipment fee of $4060.68. Vivint’s records indicate that Mr. Lamb participated in a survey which was sent to his device and in which he answered that he understood that he was approved for a Fortiva line of credit, and that je understood that his monthly payment to Fortiva is separate from his monthly Vivint fee. Vivint and Fortiva will charge him separately for the following amounts to Vivint: $26.02 and to Fortiva: $66.80. Vivint relied on Mr. Lamb’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.
A representative from Vivint has reached out to Mr. Lamb in an effort to resolve this matter. Vivint agrees to apply a credit for 2 months for the issues he has been having and to send a technician to resolve the issues. Mr. Lamb may contact Vivint’s representative directly to schedule the technician or if he has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother set up home security system in our home when I was not present. They did call me ask me to run my credit to see if I qualified and said if I did not want or or changed my mind I had 30 days to cancel money back garrente. I noticed they took a 4000 line of credit without asking me. I then called within first 2 weeks of set up to cancel it because of them taking a line of credit out without my consent they charged me $3714 fee before I canceled they told me they would not charge me.Business Response
Date: 08/30/2024
8/30/2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22181482
Complainant: Mckenize Dailey
Vivint Account #: ********
Date of Agreement: 7/29/2024
To Whom It May Concern:
I have reviewed the information provided
by Ms. Dailey and
appreciate the opportunity to respond.
Vivint’s records show that Ms. Dailey’s
account has been closed and refunded. Ms. Dailey has no further obligation to Vivint
and Fortiva.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: 4931 North 300 West, Provo, Utah
84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
date of transaction June 13, 2024
The representative stated that the service would be free for three (3) months and they would pay for it for the customer for that period , if the customer likes the service they could keep and continue making payments, but if not, they could call and cancel such service after the 3 months period.
The nature of the dispute is the representative for Vivint, Rae Rollins, gave us misleading information and, without our permission, took out loan using our social security number, which was unauthorized. The representative never told us verbally that he was signing up a contract that would have lasted for 5 years. He also applied for a loan to cover the equipment cost. The representative also used computer generated signature ,which we were not made aware of. My husband and I reached out to Vivint on 2 two separate occasions. They did not try to resolve the issue. I also reach out to Fortiva, the bank that they took the loan through, and they refered us back to Vivint. We asked them to retrieve their equipment and they refused, stating we have to pay To date the issue have not been resolved.Business Response
Date: 08/31/2024
August 31, 2023
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 2181390
Complainant: Patrick Phillips
Vivint Account #: ********
Date of Agreement: 6/13/24
To Whom It May Concern:
I have reviewed the information provided by Mr. Patrick Phillips and appreciate the opportunity to respond.
In her complaint, Mr. Phillips states that he was told that he would receive 3 months free. If he liked the service, he could continue and begin paying for the service and if he did not like it, he could cancel. He claims he was not aware of the 5-year contract and that he did not know about the equipment loan.
Vivint’s records indicate that Mr. Phillips signed a Purchase and Services Agreement (Agreement) on 6/13/24 with an initial term of sixty (60) months and an equipment fee of $2839.66, which states “The buyer may cancel this agreement/transaction any time prior to midnight of the third business day after the date of this transaction.” Vivint’s records indicate that Mr. Phillips participated in a survey which was sent to his device and in which he answered that he understood that he was approved for a Fortiva line of credit, and that he understood that his monthly payment to Fortiva is separate from his monthly Vivint fee. Vivint and Fortiva will charge him separately for the following amounts to Vivint: $36.47 plus taxes fees and to Fortiva: $49.12. Vivint relied on Mr. Phillips’ representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.
A representative from Vivint has reached out to Mr. Phillips in an effort to resolve this matter. Vivint agrees to apply a 3-month monitoring credit. Cancellation is not warranted, and the normal cancellation process will apply. Mr. Phillips may contact Vivint’s representative directly if he has any further questions or concerns.If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** ****** **** ****** ** *** ******* ***** ********* ********* ********** *** * ******
Sincerely,
Vivint LegalCustomer Answer
Date: 09/06/2024
Complaint: 22181390
I am rejecting this response because: I have never seen or reply to any emails at no time
Sincerely,
Patrick PhillipsInitial Complaint
Date:08/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint guy talked very highly of vivint and how they were going door to door to get everybody possible into their system by whatever means possible. We laughed as I figured he was joking. I was still unsure but he tells me, you can cancel at anytime under no penalty; as I'm living paycheck to paycheck. Then my first and last name doesn't seem to work in the system. trying it 5 different times. He then uses my middle name; boom I'm in and now allowed to get the system. He says it takes about 3 to 5 days for the installer to arrive; but wait there's an installer around the corner. So I cam get it that day. The good news is I'm covered for the first 2 months, don't need to make a payment until month 3. Within The first week my camera starts going off randomly So I call in on DAY 10! They tell me I'm not allowed to cancel but I can pay the 5K now and get out of the contract?? WHAT???? absolutely not paying for a faulty system, it's been 10 days. They then tell me sorry you were misinformed by you only had 3 days to check your system was working properly! I then proceed to jump through hoops. Talk to 6 CSR people, I get a guy(*****) from ***** to get into my system remotely. A couple days later, same issues happen again. I call another 12 times just to get a technician to show up. He does I show him 42 videos of my capturing ghosts he laughs and replaces the camera and says all fixed. He lives, THAT NIGHT my camera goes off twice ******* off my neighbors...I shut deter mode off immediately. Since then it's gone off over 30 times for NOTHING AGAIN! the **** tell me they are sorry but now that it's been so long they can't do anything about it. I've been calling and complaining for almost 60 days now; what are you talking about. I don't want this boy who cried wolf system. I need this equipment out of my house, a full refund, and I demand that vivint trains their people correctly. If you can't train your employees correctly you shouldn't be in business!Business Response
Date: 08/30/2024
August 30, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22180471
Complainant: *************************
Vivint Account #: ********
Date of Agreement: May 18, 2024
To Whom It May Concern:
I have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to schedule a Smart Home Professional to remove the equipment. Once removed, Vivint will proceed with cancellation with forgiveness both the monitoring service agreement and the equipment line of credit with Fortiva with no refund being warranted. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They came to my house hooked up security cameras. And said, I had 1 week to see if I liked it or not. I have tried texting and 3 2 remove it. I don't want it and he has now ignored me. So he said, I had to pay eighty dollars 4 years.I don't want the systemBusiness Response
Date: 08/28/2024
August 28, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22180451
Complainant: ***********************;
Vivint Account #: ********
Date of Agreement: August 10, 2024
To Whom It May Concern:
I have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In her complaint, ****************** states that she requested cancellation within the first week of the installation. She states the representative ignored her request. ****************** desires modification/discontinuance of the advertised claim.
Vivints records indicate that ****************** signed a Purchase and Service Agreement (Agreement) on August 10, 2024. On August 23, 2024, ****************** requested the cancellation of her account with her sales representative. ****************** claims the sales representative ignored her request.
A Vivint representative has attempted to contact ****************** via email in efforts to resolve this matter. Vivint offers full cancellation of the Vivint Agreement, including removal of the Vivint equipment, a full refund of any payments made directly to Vivint as well as full closure of the equipment line of credit. ****************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our issue with Vivint is very simple. We canceled our account, followed all their instructions, and then they did not follow through. And now won't stop calling us, charging us, and refuse to cancel our account. This is the worst company I have ever dealt with. I have called them over 5 times, and nobody will help me cancel this account. Even after we went through a very long process that they require to cancel the account. It's by far the worst service and company I have ever dealt with. Do yourself a favor, and never do business with this unethical business. You will regret it I promise you. I want this account canceled. After wasting more than 5 hours trying to cancel, I'm giving up and coming here for a resolution.Business Response
Date: 08/30/2024
August 30, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22180150
Complainant: **************************;
Vivint Account #: ********
Date of Agreement: July 25, 2017
To Whom It May Concern:
I have reviewed the information provided by Mr. ***************************** and appreciate the opportunity to respond.
A legal representative from Vivint has reached out to ******************** via phone in an effort to address and resolve the current issue. For any additional questions or concerns regarding this matter, ******************** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **********************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Salesman said there would be no contract and that services could be cancelled once the equipment was paid off. We have now paid off the equipment and they now say we agreed to a 3 year contract.Business Response
Date: 08/31/2024
August 31, 2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22179939
Complainant: Silvia Leal
Vivint Account #: ********
Date of Agreement: 2/10/2024
To Whom It May Concern:
I have reviewed the information provided
by Ms. Leal and
appreciate the opportunity to respond.
A resolution has been agreed upon. At this
time, Vivint has agreed to cancel Ms. Leal’s account without penalty. Ms. Leal
has no further obligation to Vivint. Ms. Leal may contact Vivint’s
representative directly if she has any questions or concerns regarding this
matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ***** ****** **** *****, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Trying to schedule an appointment for service and the only appointment was several weeks out. We scheduled our electrician and contractor to arrive during the same window as none of the previous work was done to electrical code. The day of the appointment (Aug 8) no one showed up during the promised window (12p-4p). At 4:45pm a technician reached out saying our appointment has been bumped and a new technician would arrive at 5:30pm which would not work for my contractor/electrician that I paid to have from 12pm-4pm. When the technicians entered a code for cancelling the appointment they claimed that I no longer wanted service and couldnt make the appointment work which was completely false. Now ** being charged for an additional appointment and having to wait several more weeks (Sept 4) for anyone to come to the house. *** spent hours on the phone with Vivant - most recently 50mins with customer service *** **** who kept claiming she had to wait for information about rescheduling the appointment - 50 mins on hold to schedule an appointment is outrageous.Im seeking compensation for the electrician and contractor I had on site when your technician didnt show up in the window I was promised.Business Response
Date: 08/13/2024
Hello,
We do not service alarms and security cameras. ************ is called VIVINT. *************************************Our company provides internet and phone services to commercial businesses and not residential. www. vivantcorp.com
please remove this complaint
Thank you.
Business Response
Date: 08/28/2024
August 28, 2024
Better Business Bureau of ****
3703 W 6200 S
*******************************;
RE: Consumer Complaint Case #: 22136489
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: August 30, 2022
To Whom It May Concern:
I have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** states that she has been trying to schedule an appointment, however, no appointments are available for weeks. ************* states that she arranged for a contractor and electrician to be there for the appointment, however the appointment was cancelled. ************** desires to be compensated for the contractor and electrician she had onsite when the technician did not show.
Vivints records indicate that ************** signed a Purchase and Services Agreement (Agreement) on August 30, 2022. On July 26, 2024, ************** requested to have a Smart Home Professional scheduled to uninstall the equipment while the home is being renovated, however, there are no appointments for two weeks. At this point ************** requested to cancel the Agreement due to her doing renovations on her home and the electrician does not know how to handle Vivints system and is refusing to move forward. It was explained that she would need to pay off the equipment in order to proceed with cancellation. On August 8, 2024, a Smart Home Professional reached out to ************** to explain that the original Smart Home Professional scheduled was behind and the work order had been assigned to him. He let her know his estimated time of arrival and she let him know that it was too late, and she no longer wanted him there as the appointment had an arrival window between 12:00 pm 4:00 pm.
A Vivint representative has attempted to reach ************** to assist with this matter via email. After reviewing the account, ********************** agrees to provide a credit of $99 to cover the cost of Vivints onsite service fee for the appointment scheduled on September 9, 2024. Vivint is unable to compensate the contractor or electrician as these types of requests need prior approval for consideration.
To resolve this matter, Vivint agrees to the resolution as stated above. ************** may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, Attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been a customer for over 10 years, having packages stolen from the front of the house their system has a 10 second delay with a 50 yard zone these cameras will alert when within the range by the I'm alerted it's to late but you could review everything which does me no good so after finding out that they have been charging me $61.00 a month for monitoring service and thinking I could just call and cancel so On 7-25-24 I submitted a email requesting a cancelation and told they would review my case and get back with me well it's coming up on a month and I'm paying for services that does me no good and I would like for them to cancel my subscription and refund me all my money from years being over chargedBusiness Response
Date: 08/29/2024
August 29, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22179479
Complainant: ***********************;
Vivint Account #: *******
Date of Agreement: June 2019
To Whom It May Concern:
I have reviewed the information provided by Mr. ************************* and appreciate the opportunity to respond.
In his complaint, ****************** explains that he was a customer for over 10 years and his system had failed but he kept being charged $61.00 monthly. He further explains that he requested cancellation of his account on July 25, 2024, and would like a refund of all the money he was charged over the years.
Vivints record shows that ******************** account was cancelled on August 22, 2024, and no refund is warranted.
Vivints records show that ****************** signed a **************** Agreement with the initial term of sixty (60) months. This Agreement shows a monthly services fee of $38.99, and equipment fee of $756.41 plus any applicable taxes, during that term. On November 16, 2020, ****************** upgraded his system with three outdoor cameras.
Vivints records show that ****************** first contacted Vivint of his equipment concerns on September 5, 2019, and over the phone technical support was offered to resolve his concerns. He subsequently contacted Vivint and over the phone support as well as technicians were sent to his home to address his concerns. Vivint was not notified of any further equipment issues until recently.
A written notice of cancellation was provided by ****************** on July 25, 2024, and his account was invoiced for the last month of service and cancelled on August 22, 2024.Vivint agrees to the above resolution and ****************** has no further obligation to Vivint.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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