Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,365 total complaints in the last 3 years.
- 2,963 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold my home in March 2023. They stated that I have to continue to pay on services that I do not use whatsoever. Upon receiving services with this company I was unaware of the Contract as I was notified that I am able to cancel and would not be held liable, Reps came and knocked on my door and offered the services stated that they were going door to door and that other in the neighborhood signed up for services and that we should try out the services. Upon listening to what was being offered we decided to sign up but the only reason I signed up was because my then partner was denied and the Sales Rep stated that I should try and it would be something great to have and that my credit might be better. I have tried tirelessly to seek help with this fraudulent company. I've had countless other issues with the most recent one being that I have been on the phone with them for the past wk regarding Funds being withdrawn, and being told different things every time I speak to a different representative and continuously being transferred over time and time again. I just want this Nightmare to end.
Business Response
Date: 09/06/2024
9/6/2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22214727
Complainant: Keri Edwards
Vivint Account #: *******
Date of Agreement: 12/15/2021
To Whom It May Concern:
I have reviewed the information provided
by Ms. Edwards and
appreciate the opportunity to respond.
In her complaint, Ms. Edwards requests
cancellation and a refund. To assist Ms. Edwards, Vivint has cancelled her service
account. Ms. Edwards will remain responsible for the line of credit.
A Vivint representative has reached out to
Ms. Edwards to address any additional questions or concerns.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: 4931 North 300 West, Provo, Utah
84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint came out to install a system, when they finished they left cameras not installed and sitting in a box. Then the panel started having issues connecting to cameras, I called and was told the cameras were deleted and can’t be connected. So I stopped worrying about that issue and then on July 31st all cameras stopped working. This went on for two weeks and you would think that if a security system stopped working, the people monitoring would let you know, instead of me calling multiple times for help and not getting any results. So it’s now the 29th of Aug and my cameras are still offline. I’ve called Vivint only to be directed to my internet company, I call my internet company only to have them tell me everything is fine, I call my router company only to be told Vivint isn’t telling me the correct information. So I’m at a loss for what to do, but I can’t keep waiting for Vivint to give me a system that works. I have yet to alarm my system because it’s never worked.Business Response
Date: 09/07/2024
September 7, 2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22213395
Complainant: Robert Nelson
Vivint Account #: *******
Date of Agreement: 5/1/20
To Whom It May Concern:
I have reviewed the information provided by Mr. Robert Nelson and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. Nelson and a resolution has been agreed upon. At this time, Vivint has agreed to send a free technician to resolve all system issues and apply 2 free months of monitoring. Mr. Nelson may contact Vivint’s representative directly if he has any other questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction Date: 8/22/24
I have been a Vivint customer since 2017. This is a warning to ALL Vivint Customers! I fell on financial hard times and had got a couple of months past due and was planning to catch up on 8/27/24 but unfortunately Vivint made a decision to take 3 automatic withdrawals on 8/22/24 and I NEVER AUTHORIZED THESE PAYMENTS of $59.13, $59.13 $ $64.54. I only had $8.00 in the bank, which shows I never approved this. I was charged $35 for each transaction, my account was -$287.80. I about passed out! I immediately contacted Vivint about the fraudulent charges and was told I had authorized a payment back in Nov 2023. And I explained because they were about to cut my services off, so I did approve that ONE TIME! Also, the same thing happened in March of this year, they automatically took pass due payment but they did refund me immediately. I pay my on bills online. I no longer want to do business with them and I want my overdraft charges I had to pay refunded by them. I had to close my account, so Vivint need to send me a check for $105.00. They even told me that they don't do checks! Anyway, send me a gift card or check. I refuse to give out my account number EVER again to them. They can not be trusted. Please give this complaint to the CEO of Vivint and pay my overdraft fees. Sincerely, a long time customer. Judy Jacob/8718 Misty Bluff Ct, Dallas TX 75249Business Response
Date: 09/07/2024
September 7, 2023
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22213251
Complainant: Judy Jacob
Vivint Account #: *******
Date of Agreement: 2/3/17
To Whom It May Concern:
I have reviewed the information provided by Ms. Judy Jacob and appreciate the opportunity to respond.
In her complaint, Ms. Jacob states that Vivint took unauthorized withdrawals for her past due account which put her account in the negative. She desires to have $105 refunded to her.
Vivint’s records indicate that Ms. Jacob signed a Purchase and Services Agreement (Agreement) on 2/3/17 with an initial term of sixty (60) months which states “You authorize Vivint to make electronic fund transfers in the amounts identified in your Agreement as your monthly services fee, including all past due amounts, service fees or amounts which may accumulate in arrears according to the terms and conditions of the Agreement.” Vivint’s records indicate that Ms. Jacob has been consistently past due since 10/17. Vivint’s records indicate that Ms. Jacob’s account was closed and sent to an outside collection agency due to nonpayment on 11/27/23. Vivint’s records indicate that Vivint reinstated Ms. Jacob’s account with a payment of $149.09 and forgave the remainder of her $261.77 past due bill. Vivint’s records indicate that Ms. Jacob was contacted multiple times via panel and app regarding her past due balance and requesting Vivint be contacted to make a payment or payment arrangements. Vivint's records do not indicate that Ms. Jacob requested deferment, payment arrangements or other help with her past due balance.
A representative from Vivint has reached out to Ms. Jacob in an effort to resolve this matter. Despite the information above, in a gesture of good will, Vivint agrees to apply 3 free months of monitoring which equal about $177 and agrees to permanently reduce Ms. Jacob’s monthly rate from $59.16 to $34.99. Ms. Jacob may contact Vivint’s representative directly to accept the offer, to discuss other resolutions or if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22213251, and find that this resolution is satisfactory to me.
Sincerely,
Judy JacobInitial Complaint
Date:08/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a sales *** by the name of *************************** come to my door on the evening of 08/19/2024. Through our conversation he stated he was going to give me a 1-week free trial and I could cancel if I didn't want to keep the service. I agreed to a 1-week free trial. The technician showed up an hour or so later and spent the evening install the system. I told him I was just doing the week free trial and he confirmed. Fast-forward 1 week to Monday 08/26/24 when I called customer service to cancel my service I was told that ******* only set me up for a THREE day trial and was NOT told about this when he was here. I would not have gone with a 3-day trial as that is too short of a period to really try out the system, however, the 1-week trial he verbally told me I was getting was perfect. After several calls to customer service ***s they would not honor his word to me with the 1 week free trial and now have me forced into this contract till 2029. He opened a line of credit under my name, which he did NOT tell me he was doing. He texted me his name from his phone number and I tried calling him multiple times with no answer or call back. He never responded to any of my texts. I feel very deceived and disrespected that ******* would not honor his word to con me into this contract. Please assist in resolving this situation.Business Response
Date: 09/04/2024
September 4, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22211608
Complainant: *******************;
Vivint Account #: ********
Date of Agreement: August 19, 2024
To Whom It May Concern:
I have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to fully cancel the Vivint account. This will include removal of the Vivint equipment, a full refund of any payments made directly to Vivint as well as full closure of the equipment line of credit. ********************** contact Vivints representative directly if ****************** has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:08/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer of vivint since I bought my home in 2018. Upon our initial purchase, several promises were made. A contract was signed. When we received the product and saw the bill, changes had been made. We complained, they apologized and said it was an independent contractor that did it and corrected the issue. Then a few years later a no purchase necessary camera upgrade was offered if we listened to a sales pitch about solar panels. They borderline harassed us about solar panels for months after, we never received the camera. Just now I saw my bill went up. I checked statements and they raised my bill and added services without consulting me. When I inquired why, they said that my contract ended so they raised my bill and added services. I felt that was inappropriate to add services and increase my bill without consent. My bill went from 35 and change to 52. For 6 months. So I was overcharged to the tune of 102 dollars or so over 6 months.Business Response
Date: 09/04/2024
9/4/2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22210954
Complainant: Shane Trani
Vivint Account #: *******
Date of Agreement: 8/25/2018
To Whom It May Concern:
I have reviewed the information provided
by Mr. Trani and
appreciate the opportunity to respond.
A resolution has been agreed upon. At this
time, Vivint has agreed to lower Mr. Trani’s bill down to $36.47. Vivint’s
records show Mr. Trani was overcharged $98.96. Vivint has issued a refund of
$98.96 which will be received within 7 business days. Mr. Trani may contact
Vivint’s representative directly if he has any questions or concerns regarding
this matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: 4931 North 300 West, Provo, Utah
84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to close my account with Vivint. I have paid the fee to close my account. And Vivint is saying they are going to continue to charge me a monthly fee after doing this over the phone they said I needed to do it in writing. I have been emailing Vivint with no response. Is it even legal to continue to charge a customer after accepting final payment.Business Response
Date: 09/05/2024
September 5, 2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22209919
Complainant: Daniel Cink
Vivint Account #: *******
Date of Agreement: November 19, 2022
To Whom It May Concern:
I have reviewed the information provided
by Mr. Cink and
appreciate the opportunity to respond.
In his complaint, Mr. Cink states that he is trying to close his
account and has paid the fee to close the account. Mr. Cink states that Vivint
will not close the account without a written notice of cancellation. Mr. Cink
desires the account to be closed and no further contact from Vivint.
Vivint’s records indicate that Mr. Cink signed a Purchase and Services
Agreement (“Agreement”) on November 19, 2022. On August 15, 2024, an outbound
call was made to Mr. Cink regarding his account status. Mr. Cink was upset due
to receiving his invoice late and requested to cancel the Agreement. On August
27, 2024, Mr. Cink called to make the buyout payment to close the account. Vivint
received Mr. Cink’s written notice of cancellation on August 29, 2024.
A Vivint representative has attempted to reach Mr. Cink to assist with
this matter via email. After reviewing the account, Vivint’s records show that
Mr. Cink’s account has been submitted for cancellation. Mr. Cink has no further
obligation to Vivint.
To resolve this matter, Vivint agrees to the resolution as stated
above. Mr. Cink may contact Vivint’s representative with any questions or
concerns he may have.
If you have further questions or concerns
regarding this response, please respond to either our mailing address: 4931
North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, Attention
Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A door to door Vivint salesman came to my door today. Disregarded our neighborhoods no solicitation signs and the one on my door he knocked on. In Florida he’s considered trespassing. He tried to make small talk about my dog and my neighbors. I told him it was a no solicitation neighborhood and shut my door, I will never do business with this company and will discourage anyone else. If their people can’t respect privacy how can they provide good security.Business Response
Date: 09/05/2024
September 5, 2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22209801
Complainant: Kyle Showalter
Vivint Account #: CA-162142040
Date of Agreement: NA
To Whom It May Concern:
I have reviewed the information provided
by Mr. Showalter and
appreciate the opportunity to respond.
A Vivint representative has reached out to
Mr. Showalter and a resolution has been agreed upon. At this time, Vivint has
agreed to place all of Mr. Showalter contact information provided in his
complaint on their “Do not call/contact/knock/solicit” lists. Mr. Showalter may
contact Vivint’s representative directly if he has any questions or concerns
regarding this matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ***** ****** **** ****** ** *** ******* ***** ********* ********* ********** *** * ******
Sincerely,
Vivint LegalCustomer Answer
Date: 09/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22209801, and find that this resolution is satisfactory to me.
Sincerely,
Kyle ShowalterInitial Complaint
Date:08/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June ******* I called Vivint to cancel my account. I was on the phone with Vivint while also calling ******** bank to make sure my equipment was paid off. They confirmed with each other. I also emailed the letter stating why I was canceling like they requested. I told them I had sold my house in ******** and moved to **********. I was told it would take 30 days to process my request. 30 days later July ******* I was charged for Vivint services again. I called again and had to again call ******** bank to confirm the equipment was paid off. Was assured my account was canceled this time and it was pushed through by a supervisor and it would take 3-5 business days. August ******* I was charged AGAIN. I called again asking why and no one could understand why it had no been canceled. A supervisor again pushed it through and they told me it would be 7 business days before it would be canceled and I would be refunded for three months of charges. I called again today August ******* because it is still not canceled. They still have no explanation. Every time I ask to speak with a supervisor they refuse. Today they said a supervisor would be calling me back, but it has not happened. I tried to go online and turn off the auto pay but I can't without adding a new payment method. I called my back to stop payments but they said they can't do it because it's a card transaction not a withdrawal from my bank account directly. I need the serviced canceled. I had been hit with overdraft fees on my bank account for the payments. I would like my money back. I have no idea what to do. I need help please.Business Response
Date: 09/06/2024
September 6, 2024
Better Business Bureau of Utah
3703 W 6200 S
*******************************;
RE: Consumer Complaint Case #: 22209259
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: 5/14/22
To Whom It May Concern:
I have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. Vivint cancelled Ms. ******* account effective 7/17/24 and provided a 2-month refund of $98.28 to her card on file. **************** has no further obligation to Vivint and may contact Vivints representative directly if she has any other questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
JULY 13, 2024
SALES MANAGER SETH BERBERT
LEFT A LOT OF IMPORTANT information out
Said you had 30 days to opt out but it was 3 days
Did not show me every page of the contract the tablet
Did not disclose that the equipment was 4000
Said that I could finance with Vivint
He did not disclose that they use a third party
He opened a 4000 line of credit thorough Fortiva
It drops my credit score by 60 points. Cause me financial hardship loan was denied
Called Fortiva they said Vivint would have to remove the line of credit.
when I told them I need to cancel because it is way to much for a system i can purchase way cheaper anywhere else.
Vivint said I had only two options pay the 4000 to fortiva or they could remove the line of credit, but I would have pay off the equipment in five months. And I could downgrade on the approval of the saleperson I remove the garage and backyard cameras. To lower the cost but they could not give a straight answer about the new cost. This has been a very stressful I feel so helpless it has barley been a month . And was told that I would not have a bill until oct. but when I log in, I have past due amount of 41.22. Everything is a lie unless you get it in writing. I WILL BE CONTACTING THE AAA AND OFFICE OF MILITARY AND VETERAN LEGAL ASSITANCE IN THE WA ATTORNEY GENERALS OFFICE TEAM THAT DEAL SOLELY WITH COMPANYS THAT TAKE ADVANTAGE OF VETS AND SERVICES MEMBERS AND THE CITY OF MOXEE AND YAKIMA THAT THEIR COMPANY IS PRAYING ON THEIR CITIZENS TO GET THE WORD OUT. IF IM UNABLE TO RESOLVE THISBusiness Response
Date: 09/04/2024
9/5/2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22207168
Complainant: Damien Spencer
Vivint Account #: ********
Date of Agreement: 7/13/2024
To Whom It May Concern:
I have reviewed the information provided
by Mr. Spencer and
appreciate the opportunity to respond.
In his complaint, Mr. Spencer explains he
believes he was misled during the sale of the system. Mr. Spencer requests
cancellation of the account and line of credit.
To assist Mr. Spencer, Vivint is willing
to cancel and refund his account and line of credit upon receipt of the
equipment. A representative has contacted him via email to schedule a system
removal appointment.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: 4931 North 300 West, Provo, Utah
84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about May 2020 I called to end the last 3 months of my contract with Vivint as I were selling the home s/w an Agent who suggested to transfer the account to the new owners. Both parties were engaged in a conference call to complete said transaction. All was completed and verified. Now 6 years later I’m receiving harassing phone calls from various collection agencies threatening me personally - when speaking to yet another Vivant agent it was stated “ there are no notes in your account to verify this “ I can verify this as there was no phone calls or bills sent - the final bill had been paid on my part. After two hours on the phone today a rep told me that when this transfer was supposed to happen Vivint did NOT transfer the account to the new owners - instead they created a new account for the new owners so that a new commission could be earned without anything in writing or being signed by either party. Now 6 years later I start getting ugly phone calls from various people threatening my livelihood literally for charges I did not incur furthermore when I did have their service it was terrible - paid for premium service so if any problems a tech would come out to fix it - that was a lie - smoke detector going off at all hours and no monitoring by Vivint hence why I did not just transfer service to my new home. I can prove this as fact with closing documents and the new account holders information including their payment info which I should not be able to have if the above weren't truth. They are a TERRIBLE unethical business. To take it even further Vivint claims there are no documented calls from me at all in their system - Vivint sold my private information to gain a fraudulent buck. Buyers beware these people will scam you - also giving other foreign countries - that hate the USA- outsourcing - your private information - this is supposed a security company? How is this lawful? I don’t want money back - I want the harassment to stop.Business Response
Date: 09/04/2024
September 4, 2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: Martha Stough
Vivint Account #: ******* * *******
Date of Agreement: April 10, 2014
To Whom It May Concern:
I have reviewed the information provided
by Ms. Stough and
appreciate the opportunity to respond.
A Vivint representative has reached out to
Ms. Stough and a resolution has been agreed upon. At this time, Vivint has
agreed to remove the account from collections, leaving the account closed. Ms.
Stough has no further obligation to Vivint. Ms. Stough may contact Vivint’s
representative directly if she has any questions or concerns regarding this
matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ***** ****** **** ****** ** *** ******* ***** ********* ********* ********** *** * ******
Sincerely,
Vivint LegalCustomer Answer
Date: 09/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as the harassment stops.
Sincerely,
Martha Stough
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