Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,361 total complaints in the last 3 years.
- 2,970 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a new customer trying to purchase a camera I call in talk to 8 people and the 1st time I call the lady name ***** gave me a price for ***** then I been calling back so today I talk to ******** he gave me a price for ***** and ***** hundred dollar so what are the price of camera I feel like yall price gallery
Business Response
Date: 09/18/2024
September 18, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 22271807
Complainant: ******* ****
Vivint Account #: N/A
Date of Agreement: N/A
To Whom It May Concern:
I have reviewed the information provided by Ms. ******* **** and appreciate the opportunity to respond.
In her complaint, Ms. **** explains that she was a new customer trying to purchase a camera and spoke with 8 people. She further explains that she was given multiple different prices.
A legal representative from Vivint has attempted to contact Ms. **** via email and phone in an effort to address and resolve the current issue. For any additional questions or concerns regarding this matter, Ms. **** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **********************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/21/2024
Complaint: 22271807
I am rejecting this response because:
Sincerely,
******* ****Initial Complaint
Date:09/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a live in who had this system that is now no longer with me (they had to be escorted via police), so now their system was left behind. I do not want it, my landlord does not want it, I am not paying for it, and I want them to come and take it. I have tried to talking to the company directly in which they said that they cannot help me, they are simply the security company.
The person who owned it in my home is:
Nicole Govan
************Business Response
Date: 09/17/2024
September 17, 2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22270268
Complainant: James Sherman
Vivint Account #: ********
Date of Agreement: July 25, 2024
To Whom It May Concern:
I have reviewed the information provided by Mr. Sherman and appreciate the opportunity to respond.
In his complaint, Mr. Sherman states that they had a live in who had the system in their home who was escorted away by the police. He states he no longer needs the system nor does the landlord. Mr. Sherman desires removal of the system.
Vivint’s records indicate that Ms. Nicole Govan signed a Purchase and Service Agreement (“Agreement”) on July 25, 2024. On September 12, 2024, a request was made to remove the equipment due to the contract signer no longer living in the home.
A Vivint representative has spoken with Mr. Sherman via phone and explained that the account cannot be cancelled unless the contract signer Ms. Nicole Govan. Contacts Vivint and goes through the process of cancellation. Sherman may contact Vivint’s representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalBusiness Response
Date: 09/17/2024
September 17, 2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22270268
Complainant: James Sherman
Vivint Account #: ********
Date of Agreement: July 25, 2024
To Whom It May Concern:
I have reviewed the information provided by Mr. Sherman and appreciate the opportunity to respond.
In his complaint, Mr. Sherman states that they had a live in who had the system in their home who was escorted away by the police. He states he no longer needs the system nor does the landlord. Mr. Sherman desires removal of the system.
Vivint’s records indicate that Ms. Nicole Govan signed a Purchase and Service Agreement (“Agreement”) on July 25, 2024. On September 12, 2024, a request was made to remove the equipment due to the contract signer no longer living in the home.
A Vivint representative has spoken with Mr. Sherman via phone and explained that the account cannot be cancelled unless the contract signer Ms. Nicole Govan. Contacts Vivint and goes through the process of cancellation. Sherman may contact Vivint’s representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bottom line: Vivint is charging me for service that I did not use.
1. I canceled my Vivant service is June 2023.
2. Due to military deployment, I moved from the residence in Jan 2024.
3. I sold the property in March 2024
4. While deployed, Vivant began charging me for a service at s house I no longer owned. I don’t even live in SC any longer.
5. In addition, they told me they wouldn’t cancel my service unless I paid the amount they say I owe. They are telling me I will continue to be charged the monthly service.
At this point, I’m trying to deal with getting my life back on track from deployment. I don’t know what to do. I told them I never agreed to put my account on pause! Why would I do that if I was selling the house, deploying, and moving to another state? I also told them I could provide my orders showing I was deployed and docs showing when I sold the house. Please PLEASE assist. I’ve never heard of a company doing this.Business Response
Date: 09/17/2024
September 17, 2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22270197
Complainant: Sheberria Harms
Vivint Account #: *******
Date of Agreement: April 8, 2022
To Whom It May Concern:
I have reviewed the information provided
by Ms. Harms and
appreciate the opportunity to respond.
In her complaint, Ms. Harms states that she cancelled the account
in June 2023. Ms. Harms states that due to military deployment she moved in January
2024 and sold the property in March 2024. Ms. Harms states that she continues
to be charged and has been told she cannot cancel until she pays the
outstanding balance. Ms. Harms desires the monitoring service agreement to be
cancelled.
Vivint’s records indicate that Ms. Harms signed a Purchase and
Services Agreement (“Agreement”) on April 8, 2022. On June 9, 2023, Ms. Harms
called Vivint inquiring about cancellation as she could no longer afford the
service. Vivint’s representative was able to assist by offering and applying a twelve-month
deferment approved by Ms. Harms. On September 5, 2024, Ms. Harms called about
her account. On September 9, 2024, Vivint reviewed the call of June 9, 2024,
which confirmed that Ms. Harms agreed to having the deferment applied. On
September 10, 2024, Ms. Harms was offered a payment settlement in order to
assist with the cancellation of her Agreement, which she declined. On September
11, 2024, Ms. Harms called about her account. Vivint’s representative explained
that the call was reviewed and what was determined in the call. Ms. Harms mentioned
that she sold the home due to being deployed at the time the deferment was
offered.
A Vivint representative has attempted to reach Ms. Harms to assist
with this matter via email. After reviewing the account, Vivint agrees to
cancel with forgiveness the remainder of the Agreement effective September 17,
2024. Ms. Harms has no further obligation to Vivint.
To resolve this matter, Vivint agrees to the resolution as stated
above. Ms. Harms may contact Vivint’s representative with any questions or
concerns she may have.
If you have further questions or concerns
regarding this response, please respond to either our mailing address: 4931
North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, Attention
Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have several complaints starting with the sales person who arrived at my home on 8/20/24 around 7pm est. After denying his offer several times he insisted that I will not be locked into a contract as I was very specific about that and the salesperson also stated that I can give it a try and cancel anytime during the first week (7 days) with a full refund. My husband still insisted that he didn’t want the service but the salesperson kept pushing on how our home would win him a trip to Mexico ( practically begging and bribery at this point). After hours went by I asked if we could do the install at a later date as it was getting late and he insisted the install must take place the same day. My installation did not get completed until 11:57pm on 8/20 while the salesperson was sitting in my home the entire time until the installer showed up at almost midnight (very uncomfortable and unprofessional) I decided to call on 8/21 to get a breakdown of pricing because my sales person gave me documentation with different pricing than the installation person. I later called again on the 8/23 to cancel but the automated system stated that it was after hours so I sent an email the following day on 8/24 (the 4th day) requesting to cancel. Here we are 3 weeks later and I’ve spoken to several different reps who’s telling me I can’t cancel because my cancellation is outside of policy. First off, my services were not installed until practically midnight which I have proof of and secondly my rep told me I had a week. I’ve reached out to my salesperson about his dishonesty when Vivint tried to contact him to confirm the cancellation agreement he proposed to me. I am beyond furious with the hassle and the dishonesty. I sat for several hours with this salesperson all for a 11pm installation just to get portrayed by him and ran in circles by customer service reps. I just have 2 sensors, doorbell & panel. I just want my refund, cancellation of credit and equipment picked up asap.Business Response
Date: 09/17/2024
September 17, 2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22268985
Complainant: Britney Johnson
Vivint Account #: ********
Date of Agreement: August 20, 2024
To Whom It May Concern:
I have reviewed the information provided
by Ms. Johnson and
appreciate the opportunity to respond.
A Vivint representative has reached out to
Ms. Johnson and a resolution has been agreed upon. At this time, Vivint has
agreed to schedule as Smart Home Professional to remove the equipment. Once
removed, Vivint will proceed with a full cancellation of the monitoring service
agreement, a full refund to Fortiva for the equipment line of credit, and a refund
of all payments made directly to Vivint. Ms. Johnson may contact Vivint’s
representative directly if she has any questions or concerns regarding this
matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: 4931 North 300 West, Provo, Utah
84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22268985, and find that this resolution is satisfactory to me.
Sincerely,
Britney JohnsonInitial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
While I had a contract with Vivint Home Security that contract has ended and I phoned them in July 2024 to let them know that I did not want to continue their service. I received a message that they are "considering" discontinuing the service and continue to receive bills from them.Business Response
Date: 09/17/2024
September 17, 2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22268119
Complainant: Robert Stymets
Vivint Account #: 7025115
Date of Agreement: 7/4/19
To Whom It May Concern:
I have reviewed the information provided by Mr. Robert Stymets and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. Stymets and a resolution has been agreed upon. Vivint cancelled Mr. Stymets’ Agreement on 9/11/24. Mr. Stymets has no further obligation to Vivint and may contact Vivint’s representative directly if he has any other questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 23rd.2024 I paid a salesman 2.437.98 up front to have the security system installed. I was told by the sales rep if I paid up front my monthly payment would be 27.00 a month. I was also told that I would have a free technician to fix my system as long as I stayed with Vivint, I have saved all the messages where I talked to the salesmen acknowledging the above. The salesman kept saying the main office would email me confirming the 27.00 a month and free tech support as long as I stayed with Vivint, Come to find out I have only 120 days tech support and my bill would go up 10.00 per month in 3 months.. The sales rep was Ray Zhang, When I signed up for the system it said I had 2 months top change my mind, I have been trying to cancel Vivint system and get my money back for six weeks. I have until Sept. 21 to change my mine. No one will listen to me and cancel system and refund my money. Thanks Susan CampbellBusiness Response
Date: 09/17/2024
September 17, 2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22267291
Complainant: Susan Campbell
Vivint Account #: ********
Date of Agreement: 7/23/24
To Whom It May Concern:
I have reviewed the information provided by Ms. Susan Campbell and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. Campbell and a resolution has been agreed upon. At this time, Vivint has agreed to cancel Ms. Campbell’s Agreement and loan and provide a refund her her payments once her equipment is removed from her home. Ms. Campbell may contact Vivint’s representative directly if she has any other questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint has refused to cancel my service plan for the last 3 months and continues to charge me a monthly fee without providing the service. When asked to cancel I’m constantly offered a waived a fee but they never will cancel and instead continue to charge me for services not recieved.Business Response
Date: 09/17/2024
September 17, 2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22265838
Complainant: Briona Posey
Vivint Account #: *******
Date of Agreement: 1/20/2021
To Whom It May Concern:
I have reviewed the information provided
by Ms. Posey and
appreciate the opportunity to respond.
A resolution has been agreed upon. At this
time, Vivint has agreed to close Ms. Posey’s account and waive the overdue
balance. Ms. Posey has no further obligation to Vivint. Ms. Posey may contact
Vivint’s representative directly if she has any questions or concerns regarding
this matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: 4931 North 300 West, Provo, Utah
84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had Vivint come out and reinstalled our existing equipment as we had moved. After the reinstall we were charged for new equipment that was never installed. I have wasted well over 12 hours of my time and my wife has spent at least 3 hours on hold with this despicable company. We are still waiting on our remaining credits ($107 of the $250 they stole - yes stole because we received nothing new from Vivint) for the new equipment which was charged against our account but we never had installed nor do we want anything further from Vivint other than our money back; and in a perfect world, to hand back all our equipment and wipe our hands of Vivint.
I’d be more than happy to have Vivint come out and count the door/window sensors in our home. The equipment I’m attaching is the same equipment as we had in our old house prior to have service transferred which is $150 for uninstall and then $150 again for reinstall. I really hope I don’t have to take this to small claims court. It would look silly for Vivint. Vivint has offer to comp one of the install fees which is fine but is a vast cry from the $750 of my time they wasted trying to make it “right”. They have yet to refund my wife’s checking account for the sensors they incorrectly charged us for. Going on 2 weeks post “resolution”Business Response
Date: 09/16/2024
9/16/2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22264851
Complainant: Marcus Duwe
Vivint Account #: ********
Date of Agreement: 6/21/2022
To Whom It May Concern:
I have reviewed the information provided
by Mr. Duwe and
appreciate the opportunity to respond.
A resolution has been agreed upon. At this
time, Vivint has agreed to refund Mr. Duwe $150.00 which will be received
within 7-10 business days. Mr. Duwe may contact Vivint’s representative
directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: 4931 North 300 West, Provo, Utah
84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/16/2024
Complaint: 22264851
I am rejecting this response because:it does not address how we were unable to pay a couple of our bills timely due to their inability to invoice correctly. Further my time goes for over $58.90/hr at work (I place higher value on my personal/family time) and it shouldn’t take being on hold for a minimum of 12 hours to obtain a refund that was their error. To clarify, I accept in part the $150 refund for the remaining sensors we were incorrectly charged for that Vivint made in their initial offer which shall preclude any credits for their botching our transfer of service, the interest on the money which was taken from my family’s checking account which is now taken over a month later to resolve, in addition to monthly credits equal to 1/4 of my time spent on the phone with Vivint that robbed me of time with my family ($58.90 x 3 hours) $179.40.
This would make things right.
Sincerely,
Marcus DuweInitial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My panel is not working, and this is a brand new unit. As a result, I have to leave my home unsecured, which is a significant concern. I've experienced ongoing issues with my Vivint equipment over the past three years, despite being a loyal customer.
I need a technician to address this problem as soon as possible. I have video evidence of the issue if needed.
Thank you for your prompt attention to this matter.
Best regards,
Christine WilsonBusiness Response
Date: 09/19/2024
September 19, 2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22263892
Complainant: Christine Wilson
Vivint Account #: 8985872
Date of Agreement: January 24, 2022
To Whom It May Concern:
I have reviewed the information provided by Ms. Wilson and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. Wilson and a resolution has been agreed upon. At this time, Vivint has provided a technician free of charge who has addressed the system issues of Ms. Wilson. Ms. Wilson may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Salesman came to my door offer security systems “VIVINT”. Told me I could try the product for 7 days to which I could cancel. He had me sign forms on his tablet. Product was installed August 17, I called August 22nd to cancel, spoke to someone in “loyalty department” he explained I had to call the sales person. I told them to document I called to cancel. Apparently that documentation doesn’t exist. I sent an email per VIVINT policy August 23rd. They emailed me in September saying unsuccessful. Called to find out why, they said I only had 3 business days to cancel. Spent hours trying to cancel they told me the sales person never said that, and the contract they had me sign only says 3 days. Now I’m in a 60 month contract when all I wanted was to try the equipment. My wife and I rather have something else.Business Response
Date: 09/16/2024
September 16, 2024
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 22263402
Complainant: Jonathan Kimball
Vivint Account #: ********
Date of Agreement: August 17, 2024
To Whom It May Concern:
I have reviewed the information provided by Mr. Kimball and appreciate the opportunity to respond.
In his complaint, Mr. Kimball states that he was told he had seven (7) days to try the system on August 17, 2024. He states he requested to cancel on August 22, 2024. Mr. Kimball states Vivint told him he only had three (3) days to cancel. Mr. Kimball desires cancellation and to return the equipment.
Vivint’s records indicate that Mr. Kimball signed a Purchase and Service Agreement (“Agreement”) on August 17, 2024. On August 26, 2024, Mr. Kimball provided Vivint with the required Notice of Cancellation to request cancellation of his Agreement. On September 3, 2024, Vivint determined that Mr. Kimball was not eligible for cancellation.
A Vivint representative has attempted to contact Mr. Kimball via email in efforts to resolve this matter. Vivint offers full cancellation of the Vivint Agreement upon removal of the equipment. This will include a full refund of any payments made directly to Vivint and full closure of the equipment line of credit. Mr. Kimball may contact Vivint’s representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22263402, and find that this resolution is satisfactory to me.
Sincerely,
Jonathan Kimball
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