Complaints

This profile includes complaints for Marcus by Goldman Sachs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Marcus by Goldman Sachs

  11850 S Election Rd Draper, UT 84020-6887

  
• 

  Marcus by Goldman Sachs

  PO Box 45400 Salt Lake City, UT 84145-0400

  
• 

  Marcus by Goldman Sachs

  PO Box 1978 Cranberry Twp, PA 16066-0978

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had a savings account with ****************************************************************** earlier this year and added money to this account, approximately $10 and a day after I added the money my account was randomly closed without notice. I received a letter in the mail this past April stating that my account has been officially closed and that I should get a check in the mail for my remaining fund but that never happened. As of this moment I still have not gotten my money that was left in this account that THEY decided to randomly close, even after speaking to multiple reps over the past 4 months, this is still unresolved and I'm constantly being told the same lie from reps over the phone that they will escalate this but nothing ever happens.

  Business Response

  Date: 06/12/2024

  BBB Response Almahtar
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on June 5, 2024. The Bank appreciates the opportunity to address the concerns raised by *************************** (the Customer) related to the closure of their ************** Account (***).
  On March 4, 2024, the Bank conducted an account maintenance review, identified security concerns related to the Customers identity, and restricted the *** until the security concerns could be resolved. After further review, on April 23, 2024,the Bank made a business decision to close the ***. Due to an inadvertent error, there was a delay in sending the funds to the Customer.
  On May 6, 2024, the Customer contacted the Bank regarding the closed ***. The Bank specialist cleared prior security concerns utilizing alternative methods and assisted the Customer with re-opening the ***. The following day, the Bank re-opened the Customers *** and posted funds back to the *** with appropriate interest.
  On May 13, 2024, the Bank identified additional security concerns regarding the Customers identity and restricted the *** until the security concerns could be resolved. Between May 14, 2024 and June 5, 2024, the Customer contacted the Bank regarding their funds. However, the security concerns remained.
  On June 7,2024, the Bank made multiple attempts to contact the Customer to assist with resolving the security concerns, but has been unsuccessful. The Bank requests that the Customer call the Bank toll-free at ************** ***************),Monday to Friday, 8 am 10 pm, or Saturday to Sunday, 9 am 7 pm ET to resolve the security concerns.
  Based on the above details, the Bank kindly requests this complaint to be closed.

  Customer Answer

  Date: 06/12/2024

   
  Complaint: 21807420
  
  I am rejecting this response because: ******** is constantly lying and never tried to contact me. I've called multiple times to fix the error but each time a rep just tells me that I can't verify anything because there's a different number on file. They then tell me to call back another time for a resolution which I still end up not getting anything resolved.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to open an account online as this is an online only bank. Filled my application online and I was told to call a number which I did. After calling the number, the agent (her name is *****) just said that we are sorry, we are not able to open an account and don't know how to resolve this application problem. She said she won't be able to open a bank account (which I think is the main purpose of their business).I asked if she meant that I should open a bank account with some other bank and she said yes. Never seen such a response from any bank in my life.

  Business Response

  Date: 06/12/2024

  BBB Response *********
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on June 5, 2024. The Bank appreciates the opportunity to address the concerns raised by ***** ********************************* (the Consumer) related to their application experience.
  On May 5, 2024, the Consumer submitted an application for an ************** Account. As part of the Banks application process, the Bank conducts a review to verify the identity of each applicant. Unfortunately, the Bank declined the application as the Consumers identity could not be verified. On June 10, 2024, the Bank contacted the Consumer to advise that an Affidavit of Identity ***** and external bank statements are needed for verification purposes to continue with the application process. The following day, the Bank mailed the *** to the Consumer and currently awaits the receipt of the requested documentation.
  Based on the above details, the Bank kindly requests this complaint to be closed.

  Customer Answer

  Date: 06/12/2024

   
  Better Business Bureau:
  
  The bank's agents need to be trained to be professional. I have closed multiple Marcus accounts of my family members because of their behavior.  
  
  Sincerely,
  
  ***** *********************************

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is charging interest on interest I paid the bill twice thinking it is paid now I received another bill for $0.08. This is interest on the last interest that I paid. The bill states no payment dues with a balance of $0.08 with a statement that I will be charged a $40.00 late fee for non - payment. of the $0.08.How is this possible like this I will be paying fraction of cents with them hoping I do not pay so that they can charge the $40.00 in penalties.I called them and they told me I need to pay the bill. But is states no payment due.What are my rights in the state where they are located.How is this resolved.

  Business Response

  Date: 06/11/2024

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to ** Card via the Better Business Bureau (BBB) Complaint Portal on June 4, 2024. The Bank appreciates the opportunity to address the concerns raised by ********************* (the Customer) related to interest assessed on a ** Card account.
  The Bank conducted an investigation and confirmed no Bank error occurred. To avoid interest charges on purchases, customers are required to pay the statement balance in full as of the end of the previous statement cycle by the due date every month. The Statement balance and due date are shown on the monthly statement. If the statement balance is not paid in full on or before the due date, customers are charged interest on the balance for the days until the customer fully pays it off. This is also known as trailing interest. Additional details regarding how the Bank calculates interest can be found in the ** Card Customer Agreement.
  Paying the statement balance stops additional interest from accruing. However, since the Customer did not pay the statement balance in full by April 23, 2024, the account was assessed interest on the following cycles balance for the days until the Customer paid the statement balance in full. The Banks records indicate the Customer paid the statement balance in full on May 10, 2024. As a result, the account was assessed interest on the statement balance until that date and the account was assessed interest in the amount of $0.08 on May 26, 2024. As a courtesy, the Bank applied a credit in the amount of $0.08 to reimburse the interest charges assessed to the account bringing the account balance to $0.00.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:06/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with APPLE CARD/GS BANK USA. The information is incorrect and hurting my credit. I also dont owe APPLE CARD/GS BANK USA anything. I do not have a contract with APPLE CARD/GS BANK USA, they did not provide me with the original contract as i requested and receipts.

  Business Response

  Date: 06/10/2024

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on June 3, 2024. The Bank appreciates the opportunity to address the concerns raised by ********************* (the Customer) related to validation of the debt owed for the *********************** conducted an investigation and confirmed no Bank error occurred. According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on January 10, 2021. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account.The account was charged off on September 30, 2022, as a result of the Customer failing to make a payment to satisfy the amount due by March 31, 2022. As a result, the Bank reported the account charged off to the Credit ******************************* confirmed the account was reported accurately to the ************************** The Bank is obligated to report accurately to ************************* and is unable to update the Customers credit reporting. The Bank conducted a review of interactions and did not locate a previous request for debt validation. The Bank sent the Customer the requested documents on June 5, 2024, validating the Customer's debt including a copy of the Apple Card Customer Agreement and twelve months of statement history showing records of transactions and payments to validate the balance and the debt owed. The Customer is responsible for the balance on the account in the amount of $1,055.48 provided in the latest statement from February 28, 2023.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28, 2024, I went to login to my Marcus account and got the message- "your account is temporarily locked, call customer support". I called the number provided, thinking maybe that just needed to verify some information for security purposes. When I finally got connected, they said my account had been closed! I have a large portion of both my personal and business savings in the account, so was very alarmed at the news. I repeatedly asked why my account was closed and how I would receive my funds? They would not give me a shred of information of why the account had been closed, simply repeating that it was within their right. I asked how I would receive my funds. They said I would receive a check within 7-10 business days and would provide no further details. Despite multiple questions, all I got was "If you don't receive your money within 10 business days, give us a call." I asked "within 10 business day of the account closing or 10 business day of my call?" They stated that it's within 10 business days of my call. So who knows how long my account has been closed. I never received warning or even a notification that is was closed. So apparently they just decided to close a multi-year account and hold my money until I happened to attempt a login and notice. I can't even check my balances to make sure the amount they send me is correct. Since the the initial encounter, I have called several times and they keep changing the timeline on when I will receive my funds.

  Business Response

  Date: 06/04/2024

  BBB Response ******
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced
  complaint via the Better Business Bureau Complaint Portal on May 29, 2024. The Bank
  appreciates the opportunity to address the concerns raised by *********************** (the Customer) related to
  the closure of their ************** Account (OSA).
  On April 25, 2024, the Bank conducted an account maintenance review and identified security concerns
  regarding the Customers identity. Subsequently, a Bank specialist then attempted unsuccessfully to
  contact the Customer to address the security concerns. Consequently, the Bank restricted the
  Customers accounts until the security concerns could be resolved.
  On May 28, 2024, the Customer contacted the Bank regarding their account access and a Bank specialist
  inadvertently advised the Bank was closing their accounts. As a result, there was a delay restoring the
  Customers account access.
  After further review, on June 4, 2024, the Bank contacted the Customer to address the security concerns
  and a Bank specialist assisted with resolving the security concerns by authenticating the Customer.
  Subsequently, a Bank specialist restored the Customers online banking access. Later that same day, the
  Customer initiated outgoing transfer requests from their OSA to the original funding accounts which the
  Bank successfully processed. Due to the experience, the Bank has provided the Customer with a credit to
  the account as a token of goodwill.
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to make a purchase with my Goldman Sachs GM card on May 26,2024. GM was having a 25% sale on vehicle accessories for Memorial Day weekend and I had $220.45 in points to use. When GM switched their servicer from *********** to Goldman Sachs they never sent out new cards, I could only use a virtual card online or ask for a physical card to be sent in 5-7 business days. When I attempted to use my virtual card it gave me an error message asking me to call a number. Upon calling the number, the representative asked me a few questions, sent me a text verification and reset my virtual number. She told me I was good to go. When I tried to make the purchase it gave me the virtual number but the purchase was declined. I tried multiple times without any luck. I called again and went through the same spill and tried the purchase with the rep on the line, it still didnt work. Then I was sent to another person, same thing. Then I was sent to a manager who claimed his name was **** but refused to give me any other identification, and he said my account was flagged for review and it would take 5-7 days for someone to call me. I was given the run around, verified myself to the fullest extent 5 times to make a purchase of $1156.61 on a card with a $2000 limit. That included 25% off the price of $1295.00 for the product and $292.50 for installation. All he would tell me was that it was a technical error and hes very very sorry 20 times. So not only was I not able to use my points on the item, I lost out on the 25% off deal and over 4 hours of my time being passed around to people who have no clue what theyre doing and read off I script. I ask that I am either given the lost 25% sale price that was promised to card holders or Goldman Sachs pay the difference in the full price of the product when they figure out their technical error. If they are going to make offers to people that buy $100k cars, they should honor them in full.

  Business Response

  Date: 06/03/2024

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to ** Card via the Better Business Bureau (BBB) Complaint Portal on May 27, 2024. The Bank appreciates the opportunity to address the concerns raised by ***************************** (the Customer) related to declined transactions for the ******************** conducted an investigation and confirmed no Bank error occurred. The Bank confirmed the Customer attempted a transaction with the merchant ************** in the amount of $1,156.61 on May 26, 2024. As a part of a regular account review process, the transaction was declined, and the Bank placed a restriction on the account until additional research could be completed. The Customer contacted the Bank on May 26, 2024, and verified the needed information. The Bank confirmed that the Customers account is active and available for use as of May 26, 2024. The ** Card Customer Agreement references that the Bank may decline transactions for any reason, including suspected or actual fraud. The Bank is unable to provide the Customer with compensation.
  Additionally, the Bank confirmed a physical card was generated on April 13, 2022, but was canceled on April 14, 2024, due to not being activated. The Bank did not locate a request for a new physical card to be sent to the Customer until May 26, 2024. The Bank confirmed the physical card shipped to the Customer on May 29, 2024, and should be received within 7-10 business days.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since I opened Marcus account Oct’22, I have transferred over $500,000 into it from my Chase account. On 5/7/2024 I tried to transfer $200,000 out from my Marcus account to a new bank account and Marcus rejected my transaction.
  I called Marcus on 5/10 to ask the reason. In the phone, their agent first verified my identify by checking my full name, DOB, SSN last 4 and secret word and I all answered them correctly. Then the call got transferred to an account specialist. He told me the account was locked because using their own internal verification procedure, they were not able to match the phone owner name with my name. They opened a case to seek other ways to verify my identity. Meanwhile, I thought the unknown owner name might be because that I am under a family plan and my phone number only showed the family plan holder name so I had my plan holder to add my name on 5/15. On 5/25, I checked phonenumber looking up website and confirmed that I could find my name **** **** shown as the owner of my phone number **********. I called Marcus then to ask them unlock my account but they told my that they still can’t verify my phone number. The previous case didn’t get solved but it was closed.
  I asked Marcus that if they could just return all my deposits to my original account and close my Marcus saving account but they rejected to that
  Given that I can find my phone owner online, there is no way Marcus cannot verify my phone number but Marcus shows unwillingness to solve my issue and get my money back to me.
  What’s more, they didn’t perform the same verification procedure when I opened my account and transfer my money in but put extra blockers when I tried to transfer money out. If they see a security risk in my phone number, they should not even allow me to open the account.
  Right now I have no way to get my money out even to my original account. I am so despair.
  Attached is the proof that my phone number is under my own name now

  Business Response

  Date: 05/31/2024

  BBB
  Response ****
  ID
  ********
  Marcus
  by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the
  above referenced complaint via the Better Business Bureau Complaint Portal on
  May 26, 2024. The Bank appreciates the opportunity to address the concerns
  raised by **** **** (the “Customer”) related to accessing their Online Savings
  Account (“OSA”).
  On May
  7, 2024, the Bank received two withdrawal requests from the Customer’s OSA to
  an external account. During the transfer processing review, the Bank identified
  security concerns regarding the requests and attempted unsuccessfully to
  contact the Customer. Subsequently, the Bank declined the transactions and
  restricted the OSA until the security concerns could be resolved.
  Between May
  9, 2024 and May 29, 2024, the Customer contacted the Bank regarding their
  account access; however, the Bank could not successfully authenticate the
  Customer and the security concerns remained. 
  On May
  30, 2024, the Bank contacted the Customer to address the security concerns. A
  Bank specialist assisted with resolving the security concerns by verifying the
  Customer’s identity using alternate methods. During the call, the Customer then
  requested to close their OSA with funds transferring to a linked account which
  the Bank successfully processed the following day.
  Based
  on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have about $45000 in Marcus high yield saving account since last year. In the last two month I have been trying to transfer the money out of the saving account. At the first place, I tried to do it online, it wasn't successfully and they have my account locked. Then I contacted Marcus customer service many times regarding this matter and the reason they are giving is that they cannot verify my identity since the phone number I use is not under my name so that they cannot send verification text message. I contacted my phone carrier and updated my information and called Marcus again, they still can't unlock my account. I asked if there's any other verification method other than text message, they told me that someone will contact me for a resolution. Now 1 month has passed, I am really tired of this, I need to get my money back, I have rent to pay, kids to feed.

  Business Response

  Date: 05/31/2024

  BBB
  Response **
  ID
  ********

  Marcus
  by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the
  above-referenced complaint via the Better Business Bureau Complaint Portal on
  May 25, 2024. The Bank appreciates the opportunity to address the concerns
  raised by ** ** ** (the “Customer”) related to accessing their Online Savings Account (“OSA”).
  On
  September 14, 2023, the Customer initiated an incoming transfer request from a
  linked account to their OSA. During the transfer processing review, the Bank
  identified security concerns regarding the Customer’s identity and restricted the OSA until the
  security concerns could be resolved.
  On April 17, 2024, the Customer contacted the Bank regarding their OSA access,
  but the security concerns remained. The Customer continued to contact the Bank
  through May 10, 2024; however, the Bank could not authenticate the Customer and
  the security concerns remained unresolved.
  Due to the ongoing security concerns, the Bank made a business decision
  to close the OSA. On May 29, 2024, the Customer contacted the Bank and
  requested to close their OSA and to transfer funds to the funding account, which
  processed the same day.
  Based on the above details, the Bank kindly requests that this complaint
  to be closed.

  Customer Answer

  Date: 06/05/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ** ** **

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been depositing funds into a Marcus account for about three months. I tried to make a partial withdrawal and it was blocked. After speaking with 20 different “specialists” I got literally nowhere. When I closed my account they told me my money would be returned to where the funds came…then got another call that my accounts with the external banks need to be verified. About 10,000 that Marcus won’t return. Regardless of how much time I wasted confirming the withdrawals, accounts, etc. all these accounts are linked and they have no issue accepting deposits from these accounts.

  Business Response

  Date: 05/31/2024

  BBB
  Response ******
  ID
  ********
  Marcus
  by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the
  above referenced complaint via the Better Business Bureau Complaint Portal on
  May 24, 2024. The Bank appreciates the opportunity to address the concerns
  raised by ******* ****** (the “Customer”) related to accessing funds in their
  Online Savings Accounts (“OSA”).
  On May 11,
  2024, the Customer initiated an outgoing transfer request from their OSA to a
  linked account. During the transfer processing review, the Bank identified
  security concerns regarding the transfer and attempted unsuccessfully to
  contact the Customer. Consequently, the Bank declined the transfer and
  restricted the account. On May 23, 2024, the Customer contacted the Bank
  requesting to close their OSA. Unfortunately, due to inadvertent errors, there had
  been a delay in closing the Customer’s account.   
  On May
  29, 2024, the Bank contacted the
  Customer to assist with closing the OSA and transferring funds to the
  respective funding account. The Bank successfully processed the transfer and
  closed the Customer’s OSA later that same day.
  Based on
  the above details, the Bank kindly requests this complaint to be closed.
  
  

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold my account to SST loan and its showing on my credit report that I owe them money. So I cant get a loan because its showing I still have a balance with maurcus Goldman

  Business Response

  Date: 05/30/2024

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau (CFPB) Complaint Portal on May 23, 2024. The Bank appreciates the opportunity to address the issues raised by ************************* related to their personal loan (the Loan)serviced by Systems & ********************** **** (SST).

  
  The Bank has instructed SST to update the account information with one or more *************************** to be accurate as of May 29, 2024. The Bank has received confirmation from SST that the account information has been updated as instructed. The Bank apologizes for any inconvenience.
  
  Please contact SST at ************** if there are any questions regarding the Loan.

  
  Based on the above details, the Bank kindly requests this complaint be closed. 

  Business Response

  Date: 05/30/2024

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau (CFPB) Complaint Portal on May 23, 2024. The Bank appreciates the opportunity to address the issues raised by ************************* related to their personal loan (the Loan)serviced by Systems & ********************** **** (SST).

  
  The Bank has instructed SST to update the account information with one or more *************************** to be accurate as of May 29, 2024. The Bank has received confirmation from SST that the account information has been updated as instructed. The Bank apologizes for any inconvenience.
  
  Please contact SST at ************** if there are any questions regarding the Loan.

  
  Based on the above details, the Bank kindly requests this complaint be closed. 

  Business Response

  Date: 05/30/2024

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau (CFPB) Complaint Portal on May 23, 2024. The Bank appreciates the opportunity to address the issues raised by ************************* related to their personal loan (the Loan)serviced by Systems & ********************** **** (SST).

  
  The Bank has instructed SST to update the account information with one or more *************************** to be accurate as of May 29, 2024. The Bank has received confirmation from SST that the account information has been updated as instructed. The Bank apologizes for any inconvenience.
  
  Please contact SST at ************** if there are any questions regarding the Loan.

  
  Based on the above details, the Bank kindly requests this complaint be closed. 

  Business Response

  Date: 05/30/2024

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau (CFPB) Complaint Portal on May 23, 2024. The Bank appreciates the opportunity to address the issues raised by ************************* related to their personal loan (the Loan)serviced by Systems & ********************** **** (SST).

  
  The Bank has instructed SST to update the account information with one or more *************************** to be accurate as of May 29, 2024. The Bank has received confirmation from SST that the account information has been updated as instructed. The Bank apologizes for any inconvenience.
  
  Please contact SST at ************** if there are any questions regarding the Loan.

  
  Based on the above details, the Bank kindly requests this complaint be closed. 

  Business Response

  Date: 05/30/2024

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau (CFPB) Complaint Portal on May 23, 2024. The Bank appreciates the opportunity to address the issues raised by ************************* related to their personal loan (the Loan)serviced by Systems & ********************** **** (SST).

  
  The Bank has instructed SST to update the account information with one or more *************************** to be accurate as of May 29, 2024. The Bank has received confirmation from SST that the account information has been updated as instructed. The Bank apologizes for any inconvenience.
  
  Please contact SST at ************** if there are any questions regarding the Loan.

  
  Based on the above details, the Bank kindly requests this complaint be closed. 

  Business Response

  Date: 05/30/2024

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau (CFPB) Complaint Portal on May 23, 2024. The Bank appreciates the opportunity to address the issues raised by ************************* related to their personal loan (the Loan)serviced by Systems & ********************** **** (SST).

  
  The Bank has instructed SST to update the account information with one or more *************************** to be accurate as of May 29, 2024. The Bank has received confirmation from SST that the account information has been updated as instructed. The Bank apologizes for any inconvenience.
  
  Please contact SST at ************** if there are any questions regarding the Loan.

  
  Based on the above details, the Bank kindly requests this complaint be closed. 

  Business Response

  Date: 05/30/2024

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau (CFPB) Complaint Portal on May 23, 2024. The Bank appreciates the opportunity to address the issues raised by ************************* related to their personal loan (the Loan)serviced by Systems & ********************** **** (SST).

  
  The Bank has instructed SST to update the account information with one or more *************************** to be accurate as of May 29, 2024. The Bank has received confirmation from SST that the account information has been updated as instructed. The Bank apologizes for any inconvenience.
  
  Please contact SST at ************** if there are any questions regarding the Loan.

  
  Based on the above details, the Bank kindly requests this complaint be closed. 

  Business Response

  Date: 05/30/2024

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau (CFPB) Complaint Portal on May 23, 2024. The Bank appreciates the opportunity to address the issues raised by ************************* related to their personal loan (the Loan)serviced by Systems & ********************** **** (SST).

  
  The Bank has instructed SST to update the account information with one or more *************************** to be accurate as of May 29, 2024. The Bank has received confirmation from SST that the account information has been updated as instructed. The Bank apologizes for any inconvenience.
  
  Please contact SST at ************** if there are any questions regarding the Loan.

  
  Based on the above details, the Bank kindly requests this complaint be closed. 

  Business Response

  Date: 05/30/2024

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau (CFPB) Complaint Portal on May 23, 2024. The Bank appreciates the opportunity to address the issues raised by ************************* related to their personal loan (the Loan)serviced by Systems & ********************** **** (SST).

  
  The Bank has instructed SST to update the account information with one or more *************************** to be accurate as of May 29, 2024. The Bank has received confirmation from SST that the account information has been updated as instructed. The Bank apologizes for any inconvenience.
  
  Please contact SST at ************** if there are any questions regarding the Loan.

  
  Based on the above details, the Bank kindly requests this complaint be closed. 

  Business Response

  Date: 05/30/2024

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau (CFPB) Complaint Portal on May 23, 2024. The Bank appreciates the opportunity to address the issues raised by ************************* related to their personal loan (the Loan)serviced by Systems & ********************** **** (SST).

  
  The Bank has instructed SST to update the account information with one or more *************************** to be accurate as of May 29, 2024. The Bank has received confirmation from SST that the account information has been updated as instructed. The Bank apologizes for any inconvenience.
  
  Please contact SST at ************** if there are any questions regarding the Loan.

  
  Based on the above details, the Bank kindly requests this complaint be closed. 

  Business Response

  Date: 05/30/2024

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau (CFPB) Complaint Portal on May 23, 2024. The Bank appreciates the opportunity to address the issues raised by ************************* related to their personal loan (the Loan)serviced by Systems & ********************** **** (SST).

  
  The Bank has instructed SST to update the account information with one or more *************************** to be accurate as of May 29, 2024. The Bank has received confirmation from SST that the account information has been updated as instructed. The Bank apologizes for any inconvenience.
  
  Please contact SST at ************** if there are any questions regarding the Loan.

  
  Based on the above details, the Bank kindly requests this complaint be closed. 

  Business Response

  Date: 05/30/2024

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau (CFPB) Complaint Portal on May 23, 2024. The Bank appreciates the opportunity to address the issues raised by ************************* related to their personal loan (the Loan)serviced by Systems & ********************** **** (SST).

  
  The Bank has instructed SST to update the account information with one or more *************************** to be accurate as of May 29, 2024. The Bank has received confirmation from SST that the account information has been updated as instructed. The Bank apologizes for any inconvenience.
  
  Please contact SST at ************** if there are any questions regarding the Loan.

  
  Based on the above details, the Bank kindly requests this complaint be closed. 

  Business Response

  Date: 05/30/2024

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau (CFPB) Complaint Portal on May 23, 2024. The Bank appreciates the opportunity to address the issues raised by ************************* related to their personal loan (the Loan)serviced by Systems & ********************** **** (SST).

  
  The Bank has instructed SST to update the account information with one or more *************************** to be accurate as of May 29, 2024. The Bank has received confirmation from SST that the account information has been updated as instructed. The Bank apologizes for any inconvenience.
  
  Please contact SST at ************** if there are any questions regarding the Loan.

  
  Based on the above details, the Bank kindly requests this complaint be closed.