Complaints
This profile includes complaints for Marcus by Goldman Sachs's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,317 total complaints in the last 3 years.
- 474 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/08/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have has an ************** Account with the Company for years and never had a problem. Starting 2 weeks ago, I became unable to process online wire transfers, a capability that I have had for several years. I have spoken to 5 different representatives of the Company, none of which was able to tell me why I can no longer initiate wire transfers online. All they tell me is that some customers can and other customers can't, but no one has been able to tell me why I no longer can.Business Response
Date: 07/15/2024
BBB Response *******
ID ********
**********************, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau Complaint Portal on July 8, 2024. ******** appreciates the opportunity to address the concerns raised by ************************* (the Customer) related to initiating a wire transfer from their ************** Account (OSA).
On June 24, 2024, the Customer contacted the Bank to report a technical issue related to the Customers ability to initiate a wire transfer via the Marcus online platform. Subsequently, a Bank specialist assisted the Customer with initiating an outgoing wire transfer from the Customers OSA to a linked account which the Bank successfully processed.
******** is currently in the process of resolving the technical issue. Due to the experience, the Bank will be providing a credit to the Customers account as a token of goodwill within five business days.
If the Customer has any questions or requires additional assistance during this time, the Customer may call the Bank toll-free at ************** ***************), Monday to Sunday, 24 hours a day and 7 days a week.
Based on the above details, the Bank kindly requests this complaint to be closed.Customer Answer
Date: 07/16/2024
Complaint: 21958068
I am rejecting this response because:While I appreciate the Goodwill Credit received from the business, I am rejecting their response because they previously closed out my technical case number ************ opened June 26, 2024, saying that it was not a technical issue. This was reported to me by customer support representative *******, the same one who opened the case for me, on June 28, 2024, and subsequently confirmed by 3 other customer service representatives. Therefore, please do not close out this complaint until the business has resolved the technical issue.
Sincerely,
*************************Business Response
Date: 07/23/2024
BBB Response *******
ID ********
**********************, a brand of Goldman Sachs Bank USA (the Bank), received the above
referenced complaint via the Better Business Bureau Complaint Portal on July 16, 2024. The Bank
appreciates the opportunity to address the additional concerns raised by ************************* (the
Customer) related to initiating an outgoing wire transfer from their ************** Account (OSA) via
the Marcus online platform.
As stated in the Banks previous response, on June 24, 2024, the Customer contacted the Bank regarding
their inability to initiate a wire transfer via the Marcus online platform. In accordance with the Banks
Deposit Account Agreement, the Bank may place limits on the amount of funds transferred based on
total dollar amount or frequency, and will disclose any wire transfer limits to the Customer when the
Customer schedules a wire transfer. After further review, on July 16, 2024, for security reasons, the Bank
determined that the Customer does not meet the requirements to initiate wire transfers via the Marcus
online platform.
If the Customer needs assistance, the Customer can contact the Bank toll-free at 1-855-730-SAVE (1-855-
730-7283), Monday to Friday, 8 am - 10 pm, or Saturday to Sunday, 9 am - 7 pm ET for further support in
conducting outgoing wire transfers.
Based on the above details, the Bank kindly requests this complaint to be closed.Customer Answer
Date: 07/31/2024
Complaint: 21958068
I am rejecting this response because: the Bank was aware and agreed that my no longer being able to process wire transfers online had nothing to do limits based on dollar amounts on frequency. In their latest response, they say I do not meet the requirements to initiate wire transfers online for security reasons. I find it interesting that they did not mention this in my 5 contacts with the Bank or in their previous response, and use this excuse in many other BBB complaint responses.What really disturbs me about the ****** response is that they had already restored my ability to initiate wire transfers online and on the ****** mobile app. If they had just responded as such, they could have regained some of trust they had lost in their previous handling of my case. You may close my complaint, but please be skeptical of the ****** responses to other customer complaints.
I appreciate the BBB's assistance in getting this matter resolved. Without the BBB's involvement, I do not think the Bank would have taken any further action.
Sincerely,
*************************Initial Complaint
Date:07/08/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an account statement 6/1/24-6/11/24 from Marcus by Goldman Sachs today 7/8/2024 stating that my account was closed. I did not authorize this, was not aware of this and had funds deposited solely because they were offering a high interest savings account. When I called customer service to inquire about why this happened, the rep ******* told me that he could not disclose why MbGS decided to close my account, even after proving who I was (the account holder). I was then told that when they decided to close someones account, the money will be released either by check to the address on the account or transferred back to the original account that the funds came from. I explained that the letter was dated 6/11/24 and it was now 7/8/24 and I have yet to see either of those happen. I was put on a brief hold and when ***** got back on line, he explained to me that I needed to open a case so that they could open my account back up so that they can transfer my funds back to me. I asked why I was now being told that I needed authorization from them to get my money back when I hadn't authorized the closure of my account and my funds should have been returned to me either way. After more brief holds and more questions, I was told that I had needed to call and create a case in order to get my funds back. Now that I had called in, they could create a case and that I needed to call back in 3-5 days to find out what they had decided with my account and to give them time to review it. I think this is a terrible way to run a company or treat a customer. I want my funds back ASAP. I will not be recommending this company to anyone. I don't appreciate the different stories or closing my account without consulting me with at least a phone call. My Case# ************.Business Response
Date: 07/15/2024
BBB Response ***************************
ID ********
**********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau on July 8, 2024. The Bank appreciates the opportunity to address the concerns raised by *************************** (the "Customer) related to accessing funds in their Marcus ************** Account (***).
On February 29, 2024, the Bank conducted an account maintenance review, identified security concerns regarding the **** restricted the **** and opened an investigation. On June 6, 2024, the Bank concluded the investigation and made a business decision to close the Customers ***. On June 11, 2024, the Bank closed the *** and sent an *** closure statement to the Customers address on file.
On July 8, 2024, the Customer contacted the Bank regarding the *** closure and a Bank specialist verified the Customer using alternate methods to resolve the security concerns.However, the Bank specialist inadvertently did not remove the restrictions from the Customers ***. On July 11, 2024, the Bank removed restrictions from the Customers ***.
On July 15, 2024, the Customer successfully processed an outgoing transfer from the *** to the funding account. On the same day, the Bank contacted the Customer to assist with *** closure; however, the Customer advised the Bank specialist that they would be initiating the closure of their *** via the Banks website.
Based on the above details, the Bank kindly requests this complaint to be closed.Initial Complaint
Date:07/06/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have opened a account online with them. I was able to access my account and the site locked me out. For 2 months I have been trying to get into my account and no one after verifying me will help me. Please help meBusiness Response
Date: 07/12/2024
BBB
Response ********
ID
********
Marcus
by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the
above referenced complaint via the Better Business Bureau Complaint Portal on
July 6, 2024. The Bank appreciates the opportunity to address the concerns
raised by ******* ******** (the “Customer”) related to accessing their Online
Savings Account (“OSA”).
On May 8,
2024, the Bank conducted an account maintenance review of the Customer’s
profile and identified security concerns regarding the Customer’s account.
Consequently, the Bank restricted the Customer’s online banking access until
the security concerns could be resolved.
From June
14, 2024, to June 18, 2024, the Customer contacted the Bank regarding their
account access; however, Bank specialists could not successfully authenticate
the Customer and the security concerns remained. Due to the ongoing security concerns, on June
28, 2024, the Bank made a business decision to close the Customer’s OSA.
After
further review of the Customer’s account, on July 11, 2024, the Bank contacted
the Customer to readdress the security concerns. A Bank specialist was able to resolve
the security concerns by successfully authenticating the Customer and verifying
the ownership of the external account via a three-way call the external bank. Currently,
the Bank is in the process of re-opening the OSA in order to allow the funds to
be transferred out, at the Customer’s request.
Based on
the above details, the Bank kindly requests this complaint to be closed.Customer Answer
Date: 07/13/2024
Complaint: ********
I am rejecting this response because:
Sincerely,
******* ********Initial Complaint
Date:07/03/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not responsible for this debt with Goldman *********** I Dont not have a contract or terms agreement with Goldman *********** They did not provide me with the authentic contract as requestedBusiness Response
Date: 07/09/2024
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on July 3, 2024. The Bank appreciates the opportunity to address the concerns raised by ************************** (the Customer) related to Credit reporting for the *********************** conducted an investigation and confirmed no Bank error occurred. According to the Banks records, the Customer opened the account on January 2, 2021. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the *************************,which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account.
The Bank confirmed the account was reported accurately to the ************************** The Customer did not make a payment to satisfy at least the minimum amount due by July 31, 2021. As a result, the Bank reported the account past due to the ************************** The Bank confirmed the account was closed and charged off as of January 31, 2022. The Bank is obligated to report accurately to ************************* and is unable to update or remove the tradeline from the Customers credit reporting.
The Bank sent the Customer the requested documents on July 8, 2024, validating the Customer's debt including a copy of the Apple Card Customer Agreement and 6 months of statement history showing records of transactions and payments to validate the balance and the debt owed. The Customer is responsible for the balance on the account in the amount of $3,243.60 provided in the latest statement from January 31,2022.
Based on the above details, the Bank kindly requests for this complaint to be closed.Initial Complaint
Date:07/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Marcus by Goldman Sachs keeps putting restriction to my account saying the Joint Account is missing Signature Card. We called Marcus customer service early this year, we were told that is mistake in Marcus system, they will fix it. But now we are still receiving mails about this Signature Card, which we never received by mail. And we cannot transfer the fund out to our checking account.Business Response
Date: 07/09/2024
BBB Response **** # ******** (Recd July 2, 2024)
Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on July 2, 2024. The Bank appreciates the opportunity to address the concerns raised by Junyi **** (the "Primary Owner) related to accessing their ************** Account (OSA).
On June 27, 2024, the Bank sent communication to the Joint Owner to advise a signature card was missing from Bank records. Subsequently, the Bank restricted the account until the Joint Owner could return the completed signature card to the Bank. On July 1, 2024, the account holders contacted the Bank and a Bank specialist advised the account holders of documentation needed to restore their account access.
On July 5, 2024, the Bank mailed a replacement signature card to the Joint Owners address on file. In addition, on July 9, 2024, the Bank attempted unsuccessfully to contact the Joint Owner to inform them that the option to sign the signature card online at Marcus.com is available. The Bank is currently waiting to receive the completed documentation.
Based on the above details, the Bank kindly requests this complaint to be closed.Customer Answer
Date: 07/11/2024
Complaint: 21932393
I am rejecting this response because:1. Marcus confirmed joint owner mailed Signature Card received.
2. Marcus call me, Junyi ****, to sign the convent via app. I cannot find it in the app. Called customer service again, and end conclusion is the joint owner must sign up another online account for her.
3. Because #2, I will agree to close this complaint with reject Marcus solution because my joint owner is forced to sign up online. And according to your own statement on your website All ************** Account and CD account ownersincluding joint account ownersare required to complete a Signature Card for each account opened. Depending on how you open your account, you may complete an electronic Signature Card on our website or you may complete a paper Signature Card that we have mailed to you and that you will need to mail back to us. my joint owner have mailed and you and you do receive but you still put the restrictions . Most terrible financial service I have experienced so far.
Sincerely,
*******************Initial Complaint
Date:07/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 06/22/2024, Marcus byGoldman Sachs has locked my account, without any explanation or advice. I called 24/7 help line multiple time and ended up giving my personal information to different people. I was told that someone from Marcus will call or mail, but nothing till now. I am very frustrated, and I just want my funds back. I would not recommend Marcus byGoldman Sachs and if you have your funds just take it and close your account.Business Response
Date: 07/09/2024
BBB Response *****
ID ********
**********************, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau Complaint Portal on July 2, 2024. The Bank appreciates the opportunity to address the concerns raised by *********************** (the Consumer) related to accessing their ************** Account (OSA).
On June 21, 2024, the Bank identified security concerns regarding the Consumers OSA and restricted the account until the security concerns could be resolved. The following day, the Consumer contacted the Bank regarding their account access,but the security concerns remained.
Due to the ongoing security concerns, the Bank made a business decision to close the **** On July 9, 2024, the Bank attempted successfully to contact the Customer to assist with the closure of their **** The Bank requests the Customer to contact the Bank toll-free at ************** ***************), Monday to Friday, 8 am 10 pm, or Saturday to Sunday, 9 am 7 pm ET to further assist.
Based on the above details, the Bank kindly requests this complaint to be closed.Initial Complaint
Date:07/02/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Marcus by Goldman Sachs has locked my account 2 weeks ago with $100,000 in it, which was prepared as my down payment of house purchase. Since last week, I called them daily and kept giving them my last 4 SSN, DOB, phone number, and driver license ID, but their agent insisted not able to verify my identity, and even intentionally hung up the phone.
This has caused my house closing day postponed to July 10. If they keep locking my down payment til July 10, I will lose the house and the earnest money of $40,350.Business Response
Date: 07/09/2024
BBB Deposits
****
********
Marcus by
Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the
above-referenced complaint via the Better Business Bureau Complaint Portal on
July 2, 2024. The Bank appreciates the opportunity to address the concerns
raised by ******** **** (the “Customer”) related to a transfer from their
Online Savings Account (“OSA”).
On June 17, 2024, the Customer initiated an outgoing
transfer from their OSA to an external account. The next day, during the
transfer processing review, the Bank identified security concerns regarding the
account, declined the transfer, and restricted the OSA until the security
concerns could be resolved.
On June 27 and June 28, 2024, the Customer contacted the Bank regarding
their OSA access; however, the security concerns remained. As an alternative
verification method, on July 1, 2024, the Bank mailed an Affidavit of Identity
(“AOI”) to the Customer. The next day, after further review, the Bank contacted
the Customer and verified the Customer using alternate methods to resolve the
security concerns. Subsequently, the Bank specialist removed the restrictions
from the Customer’s OSA. On July 3, 2024, the Customer initiated an outgoing
transfer to another linked external account which the Bank successfully processed.
Based on the above details, we kindly request
this complaint be closed.Customer Answer
Date: 07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ****Initial Complaint
Date:07/01/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I entered the details in the other box. Hours lost asking customer service to add an authorized user with a social security number because their web site does not have a space to add the authorized user's social security number and the on line chat function directed me numerous times to call the tool free line so they could add the authorized user and social security number. All representatives on that line provided ZERO assistance and Supervisor ******** was also useless.Business Response
Date: 07/08/2024
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to GM Card via the Better Business Bureau (BBB) Complaint Portal on July 1, 2024. The Bank appreciates the opportunity to address the concerns raised by ******************************* (the Customer) related to adding an authorized user to the ******************** contacted the Customer and is currently researching the matter and requires additional time to review. The Bank will follow up with the Customer within 7 business days with an update on the investigation.
Based on the above details, the Bank kindly requests for this complaint to be closed.Initial Complaint
Date:07/01/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My phone was hacked on April 11th and cloned. Two credit cards were stolen from me, Apple Card and Chase Credit cards. ***** resolved my Fraud issues. On April 13th I called Apple Goldman Sachs and filed a Fraudulent complaint. Because my phone was hacked, I did not receive any calls. I have been dealing with Goldman Sachs for 3 months now trying to remove Fraudulent charges. After weeks of not hearing from anyone, I received an email stating that I will have to pay for the fraudulent charges. I am the victim here, not the culprit. The company reissued a new card, and again it was stolen when I attempted to connect it my iPhone. That is when the charged approximately $600 worth of Apple products. I request that my account be frozen to avoid any further issues. Also, I was called on a late payment at the beginning of June informing me I owed $170.00. I paid that amount faithfully on the day they called me. However, I told me that I did not receive any notice informing me that I owed any money on my account. How can I pay anything if my card is not linked to my account? Yesterday I tried to resolve this issue to no avail. I was not connected to the right department, and I was asked to submit the serial # to my old phone which was hacked - iPhone 14 Pro **** serial No **********. I also mailed proof that I had filed a police report and two reports to the **** I showed proof in good faith only be told that I am responsible for paying this. ***** honored my fraudulent charges with proof of a police report and FTC complaints. Why is Goldman Sachs asking me for proof of things, I am who I say I am. Isn't my social security#, DOB, and phone number enough? I am very upset and I will not be doing busing with the Apple Card again. I had $87.00 stolen from Apple Cash and they did not reimburse me for money that was mine. I request your assistance in this matter, desperately. I do not want my perfect credit to be ruined by an uncooperative company.Sincerely, *****************************Business Response
Date: 07/08/2024
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on July 1, 2024. The Bank appreciates the opportunity to address the concerns raised by ***************************** (the Customer) related to seven transaction disputes with various merchants totaling $465.18 and credit reporting for the *********************** conducted an investigation and confirmed no Bank error occurred. The Customer disputed the transactions on May 9, 2024, and May 10, 2024. The Bank applied temporary credits while the disputes were investigated. One dispute with the merchant Peacock in the amount of $5.99 was resolved in the Customers favor on May 9, 2024, two disputes with the merchant Spotify in the amounts of $11.83 each were resolved in the Customers favor on May 10, 2024, and June 28, 2024, one dispute with the merchant Grubhub in the amount of $10.82 was resolved in the Customers favor on July 3, 2024, and two disputes with Apple in the amounts of $200.00 each were resolved in the Customers favor on July 3, 2024. The seventh dispute with the merchant Apple in the amount of $24.71 was resolved as merchant credited on May 19, 2024, as the merchant provided a credit on May 11, 2024. The Customer has been fully credited for all unauthorized transactions.
The Bank provided a credit of $13.14 on July 5, 2024, for the Daily Cash Adjustments that posted to the account as a result of the transactions being credited in the Customers favor. The Customers Daily Cash automatically redeemed to the Customers Apple Cash account as outlined in the Apple Card Customer Agreement. For further assistance with retrieving the Apple Cash, the Customer may contact ************** directly.
The Bank confirmed the account was reported current with no negative remarks. The Bank confirmed the reporting was accurate as of the last furnishing. The Bank contacted the Customer on July 5, 2024, and confirmed the account was successfully closed. The Bank is currently working with the Customer to have a new Apple Card account opened with a new Apple ID due to being unable to transfer the account to the new Apple ID.
Based on the above details, the Bank kindly requests for this complaint to be closed.Initial Complaint
Date:06/29/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a copy of my Credit report and found the following items to be in error.
I am not liable for this debt.
I do not have a contract with this bank.
The following personal loan does not belong to me.
They did not provide me with the original contract as I requested.
By the provision of The Fair Credit Reporting Act, I demand that these items be investigated and removed from my report.
Please remove any information that the creditor cannot verify.
I understand that under 15 U.S.C. Sec. 1681i(a), you must complete this investigation within 30 days of receipt of this letter.
Please send an updated copy of my credit report to the above address. According to act, there shall be no charge for this updated report. I also request that you please send notices of corrections to anyone who received my credit report in the past six months.
Thank you for the time and help in this matter.Business Response
Date: 07/05/2024
Marcus
by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the
above-referenced complaint via the Better Business Bureau (“BBB”) Complaint
Portal on June 29, 2024. The Bank appreciates the opportunity to address the
issues raised by **** ******* (the “Customer”) related to a personal loan (the
“Loan”) serviced by Systems & Services Technologies, Inc. (“SST”).
Please
be advised the Bank transferred the servicing of the Loan to SST effective
December 11, 2023. In
the
Loan agreement, there is a provision allowing us to transfer the servicing
rights of the Loan.
The
Bank has forwarded the Customer’s complaint to SST. SST
will send a written response to this complaint directly to the Customer.
Please be advised SST referred the account to Zwicker & Associates. The
Customer may contact Zwicker & Associates at ###-###-####.
Based on the
above details, the Bank kindly requests this complaint be closed.
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