Complaints

This profile includes complaints for Marcus by Goldman Sachs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Marcus by Goldman Sachs

  11850 S Election Rd Draper, UT 84020-6887

  
• 

  Marcus by Goldman Sachs

  PO Box 1978 Cranberry Twp, PA 16066-0978

• 

  Marcus by Goldman Sachs

  PO Box 45400 Salt Lake City, UT 84145-0400

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No reason locking my account, and contact several times but no solution.

  Business Response

  Date: 09/12/2025

  Marcus
  by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the
  above-referenced complaint via the Better Business Bureau Complaint Portal on September
  5, 2025. The Bank appreciates the opportunity to address the concerns raised by
  ****** **** (the "Customer”) related to accessing the funds in their
  online banking profile.
  On May 13,
  2025, the Bank conducted an account maintenance review, identified
  security concerns, and sent a notification to the Customer’s email to address
  the concerns. Subsequently, the Bank restricted the Customer’s online banking
  accounts until the security concerns could be resolved.
  On May 14, 2025, the Customer
  contacted the Bank regarding their online account access; however, the Bank
  could not successfully verify the Customer. As an alternative verification
  method, the Bank requested the Customer to complete an Affidavit of Identity
  (“AOI”) which the Bank mailed on May 26, 2025.
  After further review of the
  Customer’s profile, on September 5, 2025, the Bank made an exception to resolve
  the security concerns without the use of an AOI. Subsequently, the Bank
  restored the Customer’s online banking access.
  Due to the experience, the Bank will
  provide the Customer with a credit to their Online Savings Account as a token
  of goodwill in the next five business days.
  Based on
  the above details, the Bank kindly requests this complaint to be closed.

  Customer Answer

  Date: 09/15/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23842737, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:09/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8-24-25: I opened High Yield Savings account.
  
  8-26-25: I added an external bank account & thru Marcus Goldman Sachs I requested a transfer of $150,000 to b e deposited to my new savings account from Bank Of America using my BOA account # & wire transfer routing #.
  
  8-29-25: I checked to verify the transfer was successful & saw Marcus Goldman Sachs had reversed the transaction & I received an email from Marcus Goldman Sachs advising me the transfer was not successful.Multiple calls to Marcus Goldman Sachs & to BOA lead to the conclusion that instead of a 'wire transfer routing #, Marcus needed the ACH routing # instead. I corrected the routing # while online with a Marcus agent who was doing 'screen sharing' and walking me thru the process and when the correction was made I then ,thru Marcus, performed a transfer request @ apx 3:30pm 8-29-25. At 11:51pm on 8-29-25 I received an email from Marcus informing me the transfer of funds request was unsuccessful due to a problem with my external back which is BOA and they (Marcus) were deleting the link to my external account ( BOA).
  
  8-30-25: Since I was advised by Marcus my transfer request(s) had ot been successful, I contacted BOA & made a transfer request from BOA to Marcus for $150,000 to be withdrawn from my BOA account and deposited into my Marcus savings account. Since my request thru BOA was made on 8-30-25 a Saturday and a holiday weekend, I was advised the transaction would take place on Tuesday 9-2-25.
  
  9-2-25: I received a notice from my BOA account that I was overdrawn due to the transfer request from both Marcus & BOA processing.This was the result of Marcus successfully processing a transfer for the $150,000 when they had advised me it was not a successful transfer which lead me to make a request from BOA to handle the transfer.
  I'm facing insufficient funds costs & embarrassment due to this error from Marcus.Multiple calls to Marcus have been fruitless & 1 agent was extremely argumentative with me.

  Business Response

  Date: 09/08/2025

  BBB Response ********
  ID 23829765
  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the above-referenced complaint via the Better Business Bureau Complaint Portal on September 2, 2025. The Bank appreciates the opportunity to address the concerns raised by ***** ******** (the “Customer”) related to a transfer to their Online Savings Account (“OSA”).
  On August 26, 2025, the Customer initiated an incoming transfer request from a linked account to their OSA; however, the external institution reversed the transfer. On August 29, 2025, the Customer contacted the Bank regarding the status of their transfer and a Bank specialist advised the Customer of the reversal. On the call, the Customer updated the account information affiliated to their linked account and re-initiated the transfer.
  On September 2, 2025, the Customer contacted the Bank requesting to stop the transfer previously made. The following day, the Bank successfully processed the stop payment, and the funds reversed to the external account.
  Due to the experience, the Bank will be providing the Customer with a credit to their account as a token of goodwill in the next five business days.
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:08/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug.26th
  $50 was taken from my citi bank checking account via ACH electronic debit. this was unauthorized.
  I had an account with Goldman Sachs in 2017 and closed the account. This New Account which I did not open is tied to the old account .They denied any wrongdoing. I think they were hacked and don't want to admit it .
  They told me that $50 was to small of amount for them to process paper work for the refund. Told me to go through my checking account bank and have them dispute it. My bank said if i go through them they would need to close the account number.
  They refused to transfer me to a higher authority,said it couldn't be done.
  I want the money back and an explanation as to how it happened.

  Business Response

  Date: 09/05/2025

  Marcus by Goldman Sachs, a brand of Goldman Sachs
  Bank USA (the “Bank”), received the above referenced complaint via the Better
  Business Bureau Complaint Portal on August 30, 2025. The Bank appreciates the
  opportunity to address the concerns of ***** ********** (the “Consumer”)
  related to the unauthorized opening of an Online Savings Account (“OSA”).
  On August 25, 2025, an individual opened an OSA utilizing
  the Consumer’s information. In addition, the OSA was funded from an external
  account.
  On August 27, 2025, the Consumer contacted the Bank
  with concerns pertaining to the OSA and  informed the Bank specialist that the account
  had been opened and funded without the proper authorization. Subsequently, the
  Bank opened an investigation into the Consumer’s concerns and restricted the
  OSA.
  On September 5, 2025, the Bank contacted the Consumer
  to assist in returning the funds from the OSA to the Consumer’s external
  account. Subsequently the Bank successfully processed the Consumer’s request
  and transferred the funds to their external account. In addition, the Bank closed
  the OSA.
  Based on the above details, the Bank kindly requests
  that this complaint to be closed.

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary: I submitted a request to ***** regarding a charge processed through ***** Pay for a service I never used. I purchased a flight with **************** for a flight to ***********, ****** on April 25, 2025. I showed up to the flight and was denied boarding and told to get on tomorrow's flight or get a refund. I provided comprehensive evidence that I was ready to board the flight and was denied the flight due to the airlines computer system being shut down at the time of my arrival. The airline agent informed me that I could call the airline to request a refund. However, the merchant refused to issue a refund but acknowledged that the service was never rendered. I disputed the charge with *****. ***** denied my request and offered no further support. Details: This wasnt an accidental purchase or a change of ***** was denied access to the service due to circumstances beyond my control. I contacted the merchant first, then escalated to ***** after the merchant refused to be flexible. I explained everything, submitted documentation, and followed every step ***** asked me to. ***** still denied the refund without explanation, completely ignoring the evidence and the fact that I never received the service I paid for. Resolution Sought: Im requesting a full refund for this charge. ***** needs to stand behind customers who are stuck in situations where merchants exploit policies even when services arent used. At the very least, ***** should properly investigate these claims before dismissing them.

  Business Response

  Date: 09/05/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on (August 29, 2025. The Bank appreciates the opportunity to address the concerns raised by ****** ***** (the Customer) related to a transaction dispute with the ************************* in the amount of $237.25.

  
  The Bank confirmed the account was booked on November 3, 2023. The account is currently under review. The Bank requires additional time to complete the investigation. The Bank will send the Consumer a communication with the outcome once the review is completed. The Consumer should contact the Bank directly with any questions at ************** or by message from the Wallet app. Bank representatives are available 24 hours a day, 7 days a week.

  
  Based on the above details, the Bank kindly requests for this complaint to be closed.

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23815957
  
  I am rejecting this response because: I am slightly confused by their response. Are they saying that they are reconsidering my claim and would to continue the process without the BBB involvement and are asking me to close the complaint? 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This financial institution allowed someone to commit fraud with some of my personal information. I had a savings account opened without my consent. They used a name I haven't used in 10 years, my ss#, address. I called to report this to the fraud department supervisor and they didn't even both collecting all the information such a fraud account # or name on statement mailed to me. They treated this fraud on me like any no big deal and weren't even taking action within their company to see how this happened. This company is fraud. Stay away!! I filed a police report against them. This fraudulent financial institution needs to be shut down!!! The BBB needs to exculate this to a high authorities! Look at all these negative complaints and people getting ripped off

  Business Response

  Date: 09/02/2025

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on August 29, 2025. The Bank appreciates the opportunity to address the concerns raised by ******** **** (the Consumer)related to the unauthorized opening of an ************** Account (OSA).
  On June 1, 2025, an individual opened an *** utilizing the Consumers information. On June 27, 2025, the Bank identified security concerns regarding the Consumers account and restricted the **** As the account remained unfunded for sixty days, the Bank made the business decision and closed the *** on July 31, 2025.  
  On August 29, 2025, the Consumer contacted the Bank with concerns pertaining to the *** and informed a Bank specialist that the account had been opened without the proper authorization. During the call, the Consumer requested the information used on the application at the time of account opening. Subsequently, a Bank specialist advised of the proper documentation needed to release information used during the opening of the *** per the Banks process.
  Separately, on September 1, 2025, the Bank mailed a letter to the Consumer confirming the closure of the account.
  Based on the above details, the Bank kindly requests that this complaint to be closed.

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed a check on 8/8/2025 to Marcus gm by Goldman Sachs for my credit card payoff. They kept stating they never received the check. I was about to do a stop payment on the check when I discovered the check was deposited on 8/23/25. I was told by gm Marcus they wouldnt cash the check past 8/21/25 but clearly they did. Now they are saying they cant give me any information about the cashed checked and I need them to send the funds to ******** where the gm Marcus cards were all transferred to. **************** is rude and refuses to assist me

  Business Response

  Date: 09/02/2025

  Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau on August 26, 2025.This account was transferred to ********************** as of August 22, 2025,and is no longer owned by the Bank. We would ask this complaint be redirected to ***********************

• Initial Complaint

  Date:08/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marcus force closed my savings account and CD with no notice. I have been a long term customer of theirs. After receiving a letter stating the closure, I contacted customer service scared because this wasn't an action done by myself or my husband. Multiple **** of various levels reviewed our account and could not give us a reason for the closure. They were unable to tell us where our money was either. All they could say was read the deposit agreement and let us know we should get a check or a *** deposit within 10 days. They could not tell me what account the *** may go to. After reviewing the deposit agreement, we weren't in violation of any of those terms. I'm upset and can't understand how they can do this with someone's money.

  Business Response

  Date: 08/28/2025

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on August 25, 2025. The Bank appreciates the opportunity to address the concerns raised by ****** ******* (the "Customer) related to their ************** Account (OSA) and Certificate of Deposit (CD).
  On August 13, 2025, the Bank identified security concerns regarding the Customers profile. Due to the ongoing security concerns, the Bank made a business decision to close the accounts and sent a correspondence to the Customer informing them of the closures on August 19, 2025.
  On August 25, 2025, the Customer contacted the Bank regarding the status of their *********** resolve some of the security concerns, a Bank specialist completed an authentication process to verify the Customers identity. After further review,on August 27, 2025, the Bank reopened the Customers accounts including the appropriate interest.
  The following day, the Bank contacted the account holders and assisted with resolving the remaining security concerns. Subsequently, the Bank restored the account holders online banking access.  
  Based on the above details, the Bank kindly requests this complaint to be closed. 

  Customer Answer

  Date: 08/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marcus has been making it difficult for me to access my fund under the clause of security. I have provided all the verification needed and mai**d the affidavit of identity to prove that I am the rightful owner. However, they are unwilling to help and make it more difficult than needed. They provided no mean to verify and locked my account thrice over the course of 4 days. Due to Marcus' unwillingness to help, we missed our debt payments and have to pay extra penalty. Marcus' business practice has put me in great stress of losing money and paying late fee penalty. Furthermore, Marcus has been untruthful in their marketing practice since when I first cal**d to **arn about their CDs, they told me that withdrawal would not take long and could transfer the money in 1-2 business days. Marcus communicated in a way making me to think that they are competent and a tech-savvy institution that hand**s money well. On Apr 28th 2025, I deposited $150,000 to a CD provided by Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA for a 7-month period. On August 18th, 2025, I cal**d the customer service hotline ************** to close the CD and withdraw my funds to the bank account. After rounds of verification (full name, date of birth, last 4 digits SSN, secret word), Marcus' representative told that he could not verify that I am the owner of the CD and locked my account, both mobi** apps and website access. I cal**d the hotline again to verify and was told that they have fi**d my account under further review. On August 22nd, 2025, after 3 hours explaining to a representative, he unlocked my account and told that my CD was c**ared to be transfer. He told me to hang up the current call and call the customer service hotline ************** again to initiate the close. However, when I did per his instruction, another representative put me through the verification process again only to tell me that my account was put under review and locked my account again.

  Business Response

  Date: 08/28/2025

  Marcus by Goldman Sachs, a brand of Goldman Sachs
  Bank USA (the “Bank”), received the above-referenced complaint via the Better
  Business Bureau Complaint Portal on August 23, 2025. The Bank appreciates the
  opportunity to address the concerns raised by **** ** (the “Customer”) related
  to accessing their Certificate of Deposit (“CD”).
  Per the Bank’s previous
  response, on August 20, 2025, the Customer contacted the Bank requesting to
  closure their CD (account ending in 4524) and transfer the funds to an external
  account. During the transfer processing review, the Bank identified security
  concerns, declined the transfer and restricted the account until the security
  concerns could be resolved.
  On
  August 22, 2025, the Customer contacted the Bank regarding their account access.
  On the call, the Bank specialist verified the
  Customer to resolve the concerns; however, the Bank specialist did not restore
  the Customer’s account access. As a result, the Customer experienced a delay in
  access their account
  After
  further review, on August 25, 2025, the Bank resolved the security concerns and
  restored the Customer’s account access. On August 26, 2025, the Bank
  successfully processed the Customer’s request to close their CD and transfer the
  funds to an external account.
  Based on the above details, the Bank kindly requests
  this complaint to be closed.

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marcus by Goldman Sachs put my ** account in restriction after I made the call to close the ** and make the withdrawal. I funded $150,000 to ** in Marcus on April 28, 2025 and on August 20, 2025, I called them to close the account and withdraw the money. After going through different layers of verification (name, 4 digits social security, date of birth), I was told that they could not verify the data and put my money into restriction. After multiple calls with different people in verification team, they did not able to help me and held my money as hostage. No one made any effort in making sure that they are helping me.

  Business Response

  Date: 08/28/2025

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on August 22, 2025. The Bank appreciates the opportunity to address the concerns raised by **** ** (the Customer) related to accessing their Certificate of Deposit (CD).
  On August 20, 2025, the Customer contacted the Bank requesting to closure their CD (account ending in 4524) and transfer the funds to an external account. During the transfer processing review, the Bank identified security concerns, declined the transfer and restricted the account until the security concerns could be resolved.
  The following day, the Customer contacted the Bank regarding the closure of their CD; however, the Bank could not successfully authenticate the Customer. As an alternative verification method, the Bank requested the Customer to complete an Affidavit of Identity ***** to resolve the security concerns.
  After further review, on August 25, 2025, the Bank made an exception to resolve the security concerns without an AOI. Subsequently, the Bank removed the restrictions from the Customers account. On August 26, 2025, the Bank successfully processed the Customers request to close their CD and transfer the funds to an external account.
  Based on the above details, the Bank kindly requests this complaint to be closed.

  Customer Answer

  Date: 08/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **

• Initial Complaint

  Date:08/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 cd's with Marcus for about $10,000 each. I called to change my phone number. Gave my full name, old phone #, Date of birth, Social Security #, address and secret word.... everything checked ok Then they started asking me for old addresses and brand of cars that I've owned. I'm 75 years old; I've moved a lot, and I've had many different cars. It's very hard to remember these things accurately after 40+ years. Apparently, I didn't get them all correct because about a week letter I got a letter from Marcus saying I need to send an "affidavit of identity" signed by a Notary. I did so and mailed it to them. A week later i checked my account online and found out that both my cd's have disappeared and my phone # had not been changed. New phone calls and again the same questions which I guess again I didn't get right because now my account has been CLOSED and I have no idea where my money is. All of this because I tried to change a phone number and I'm too old to remember things from 40 years ago !. I want my money back.. An apology would be nice too.....

  Business Response

  Date: 08/21/2025

  BBB Response ******
  ID 23757232
  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the abovereferenced
  complaint via the Better Business Bureau Complaint Portal on August 17, 2025. The
  Bank appreciates the opportunity to address the concerns raised by ****** ****** (the "Customer”)
  related to their Certi??icate of Deposits (“CD”).
  On July 21, 2025, the Customer contacted the Bank to update their pro??ile information; however,
  Bank specialists could not authenticate the Customer. As an alternative veri??ication method, the
  Bank mailed an Af??idavit of Identity to the Customer, which the Bank received back on August 12,
  2025. After further review, the Bank approved the documentation; however, due to a Bank
  processing error, the Bank erroneously closed the Customer’s accounts.
  On August 15, 2025, the Customer contacted the Bank regarding the closure of their CDs.
  Subsequently, a Bank specialist opened investigation into the Customer’s concerns.
  After further review, on August 20, 2025, the Bank re-opened the Customer’s CDs and credited the
  funds back to the account including the appropriate interest. Separately, the Bank can con??irm that
  the Customer’s information has been updated in the Bank’s system.
  Based on the above details, the Bank kindly requests this complaint to be closed.

  Customer Answer

  Date: 08/22/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23757232, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******