Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a television on Amazon Extended Aisle through Acima.com on October 28, 2024. On July 4th, 2025, the television screen started flickering, displaying double images and 3/4 of the screen showed everything in a lime green hue. I reached out to Acima and they suggested I contact Amazon. I did. I gave Amazon the order number (I was able to find it in an email Acima sent me when I had issues with the television being delivered). The representative sent an email to confirm my identity, but I never received it. I asked her which email she sent it to. She said she couldn’t tell me, but if I could give her my email address, she could confirm whether it was correct or not. I have 5 email addresses. I gave her all of them. None of them matched. That prompted me to re-read the screenshot the Acima rep sent me last October. The purchaser is listed as Acima OPS…which means THEIR email address would have been used to complete the purchase, not mine. After multiple calls and emails to Acima, someone gave me a phone number to “Amazon Customer Service”. It turned out to be the phone number to TCL’s warranty department. After about 15 minutes of troubleshooting, the technician informed me that my television needed to be returned to them for further troubleshooting. He sent me an email requesting a video demonstrating the problem I reported, which I sent. He also requested a copy of my receipt, which I’m unable to provide because Acima made the purchase on my behalf. I sent the screenshot of the purchase that the Acima rep sent to me last October. The TCL technician responded a few days later to tell me the screenshot does not count as a receipt. He said he will keep my ticket open to allow me the opportunity to produce a receipt. I reached out to Acima again and they keep telling me to contact Amazon.

  

  Business Response

  Date: 07/18/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ******* ******** through the Better Business Bureau (“BBB”) on July 10, 2025, regarding damaged merchandise that she is trying to get fixed from the manufacturer. We provide the following response. 
  
  We have sent a receipt to the email address associated with Ms. ********’s lease. 
  
  If Ms. ******** has any questions we encourage her to contact our customer service department at ***** ********* 

  Customer Answer

  Date: 07/21/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23580363, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

  Customer Answer

  Date: 08/25/2025

   
  Complaint: 23580363
  
  I am rejecting this response because:

  I purchased a television on Amazon Extended Aisle through ************************** on October 28, 2024. On July 4th, 2025, the television screen started flickering, displaying double images and 3/4 of the screen showed everything in a lime green hue. I reached out to Acima and they suggested I contact ******. I did. I gave ****** the order number (I was able to find it in an email Acima sent me when I had issues with the television being delivered). The ***resentative sent an email to confirm my identity, but I never received it. I asked her which email she sent it to. She said she couldnt tell me, but if I could give her my email address, she could confirm whether it was correct or not. I have 5 email addresses. I gave her all of them. None of them matched. That prompted me to re-read the screenshot the Acima *** sent me last October. The purchaser is listed as Acima OPSwhich means THEIR email address would have been used to complete the purchase, not mine. After multiple calls and emails to Acima, someone gave me a phone number to ************************ It turned out to be the phone number to **** warranty department. After about 15 minutes of troubleshooting, the technician informed me that my television needed to be returned to them for further troubleshooting. He sent me an email requesting a video demonstrating the problem I ***orted, which I sent. He also requested a copy of my receipt, which Im unable to provide because Acima made the purchase on my behalf. I sent the screenshot of the purchase that the Acima *** sent to me last October. The TCL technician responded a few days later to tell me the screenshot does not count as a receipt. He said he will keep my ticket open to allow me the opportunity to produce a receipt. I reached out to Acima again and they keep telling me to contact ******. Acima finally sent a receipt, which I sent to the manufacturer. The manufacturer refused to honor the product warranty because Acima is not an authorized seller.
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 08/29/2025

  Ms. ******** indicates the previously provided receipt is insufficient for ****** to accept. Ms. ******** simultaneously reached out to Acima Leasing via email, and is communicating with us directly. As such, we will work with her through a more direct communication line. She may also contact us by phone if she wishes at **************.  

• Initial Complaint

  Date:07/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase using Acima with the intention of paying it off within the 90-day early purchase option. My 90-day period ended on June 27th, and I made a $350 payment on June 23rd. I also clearly communicated with a representative at that time that I would be making the remaining payment of approximately $1,300 by July 2nd to complete the early buyout. Unfortunately, it appears the representative failed to notate our conversation on the account.
  
  When I attempted to make the final payment on July 2nd, I was told I would have to pay over $3,000 because I was now considered outside the 90-day window—even though I had communicated my plan in advance. I was then told I had to settle the account, and I was informed I would never be allowed to use Acima again.
  
  I reached out to corporate, and a manager later contacted me stating the decision could be reversed if I paid an additional $165.00 plus taxes that same day. This came immediately after I had just paid $1,300—despite my buyout being quoted at $1,249.73 plus taxes. The manager told me to pay $1,371.50, which I did, but I still don’t understand where the additional $165.00 came from.
  
  I explained to the manager that I was unable to pay the extra $165.00 that day, and since then, I have received no confirmation of my $1,300 payment, nor anything stating that my furniture has been paid in full.
  
  Now I am being told my account is in collection status, and I am permanently barred from using Acima again, despite fulfilling my financial obligation within the 90-day timeframe. I was never late, never missed a payment, and clearly communicated my intentions.

  

  Business Response

  Date: 07/15/2025

  Acima Leasing (hereinafter referred to as “we,” “us,” or “our”) acknowledges receipt of the complaint submitted by Ms. ****** ***** through the Better Business Bureau on July 9, 2025. We have thoroughly reviewed the matter and provide the following response. 
  Ms. ***** did not exercise her 90-day early purchase option, which expired on June 27, 2025. This expiration date was communicated to her via email notifications. Subsequently, on July 3, 2025, Ms. ***** elected to settle her lease with us. 
  Given that Ms. ***** chose to resolve the account through a settlement, we consider this matter closed. Should Ms. ***** have any further questions or require additional clarification, she may contact our Customer Service Department at ***** ********* 

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for crediting with Acima. At first I was applied for $800.00. Due to the rep not putting my correct pay info in the app, the store canceled my app, and reapplied. When they reapplied it came back denied. The reason being unable to verify. This is not correct, I have tried to reach to to Acima customer service number and have not been able to get through. I chatted in and no one was any help

  

  Business Response

  Date: 07/09/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ****** *** through the Better Business Bureau (“BBB”) on July 8, 2025, regarding a denial. We provide the following response. 
  
  Ms. *** alleges that she applied for credit with Acima Leasing. This is not true. We received an application for our lease-to- own services. Further we confirm she was denied for our services. Please note that our system only has limited information regarding the reason for denials. An adverse action regarding her denial will be sent to Ms. *** within 10 days of her application. 
  
  If Ms. *** would like to use Acima Leasing again we recommend she wait at least 30 days before applying again. We confirm that we have thoroughly addressed Ms. *** complaint, we consider this complaint closed. 

  Customer Answer

  Date: 07/09/2025

  
  
  Complaint: 23564549
  
  
  
  I am rejecting this response because: I have not heard from the company at all. They have not addressed this concern. Also, I have already received response for denial, stating it was due to verification which is absolutely absurd as I am able to verify myself. 
  
  
  
  Sincerely,
  
  
  
  ****** ***

  

  Business Response

  Date: 07/10/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ****** *** through the Better Business Bureau (“BBB”) on July 8, 2025, regarding a denial. We provide the following response. 
  
  Ms. *** alleges that she applied for credit with Acima Leasing. This is not true. We received an application for our lease-to- own services. Further we confirm she was denied for our services. Please note that our system only has limited information regarding the reason for denials. An adverse action regarding her denial will be sent to Ms. *** within 10 days of her application. 
  
  If Ms. *** would like to use Acima Leasing again we recommend she wait at least 30 days before applying again. Ms. *** may contact our processing department at ***** ******** with further questions. 

  Customer Answer

  Date: 07/10/2025

  
  
  Complaint: 23564549
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ***

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a furniture through Bob’s discount furniture through Acima lease #******** and we went to pay in full to the store itself ,the payment was taken ,and we ask the agent over the phone if everything was done paid in full ,and say yes it was ,after that we get a phone that we still own 327.09 and on top of that the payment will increase to more than 1000 dollars ,I call them and I was told that a payment was in process ,but we state that we went to pay in full and now they try to collect more money from us ,Please I need to adjust this

  

  Business Response

  Date: 07/10/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Mr. ******* ***** through the Better Business Bureau (“BBB”) on July 7, 2025, regarding the lease purchase. We note that Mr. ***** is not the lessee of the lease in question, that is Ines Carmita Sigcha Yunga, however, we confirm that the lessee has provided authorization for us to discuss lease information with Mr. *****. We provide the following response.  
  
  Mr. ***** references the purchase payment that was initiated on December 3, 2024; he paid $930.47 which was “Today’s Purchase Amount.” We note as of that date, he had a catch up payment that was currently processing. Today’s Purchase Amount was the balance of this account minus the processing catch up payment. Both payments were necessary to purchase the lease, however, the catch up payment failed, and as such,  Mr. ***** did not meet the necessary requirements to purchase the lease within the First Early Purchase Option (FEPO) timeframe. The December 3, 2024, payment then prepaid the upcoming rent payments through May 1, 2025. We confirm the lessee was properly informed about the FEPO deadline, and had the lease been successfully purchased there would have been an email sent confirming lease purchase.  
  Mr. *****’ desired resolution is the lease being adjusted. We would like to work with him to reach a mutually satisfactory resolution. As such we are willing to extend the FEPO through July 25, 2025. As of today’s writing, the total rent paid is $958.65 before tax, and the FEPO amount as set forth at the initiation of the rental-purchase agreement is $1,223.86 before tax. If Mr. ***** pays the remaining amount of $265.21 plus applicable taxes to meet the FEPO amount, we will close the lease in good standing. We kindly request that Mr. ***** contact us directly at (**** ******** to take advantage of this offer. 
  
  If Mr. ***** has any questions we encourage him to contact our customer service department at the number indicated above. 

  Customer Answer

  Date: 07/11/2025

  
  
  Complaint: 23563718
  
  
  
  I am rejecting this response because:

  we paid in full through Acima agent and we went direct to the furniture store and from the store we was help for the lady dedicated to Acima when we spoke to Acima agent we specify that we want to laid in full ,the transaction was made and also we state to the Acima agent that if the account was paid in full which she say yes it was paid in full ,they state that it was a pending transaction that didn’t go through ,however when we reach out to them the day that we paid in full they’re system took a delay to process the previous payment if is any remaining balance at the time we should be notified about it at the time of the full payment ,now they want more money as a predatory way of is any remaining balance at the time that we paid in full I can settle down other wise I won’t accept the response that only lead to get more money from them that is extortion 

  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 07/15/2025

  Mr. ***** references the purchase payment that was initiated on December 3, 2024; we confirm he paid $930.47 which was the remaining amount necessary to purchase his lease, provided all other rent payments cleared and were not charged back. We note as of that date, there was also a catch up payment that was currently processing. Both payments were necessary to purchase the lease, however, the catch up payment failed, and as such,  Mr. ***** did not meet the necessary requirements to purchase the lease within the First Early Purchase Option (FEPO) timeframe. The December 3, 2024, payment then prepaid the upcoming rent payments through May 1, 2025. 
  Mr. ***** may reference our prior response for the courtesy previously extended. We reject Mr. *****’ allegation that requesting payment according to the terms and conditions of the Agreement he elected to enter into qualifies as “extortion.” He may contact our customer service department at (**** ******** with further questions. 

  Customer Answer

  Date: 07/21/2025

  
  
  Complaint: 23563718
  
  
  
  I am rejecting this response because:
  the payments that was supposedly in process ,we were under the impression that it was already processed,is not on me that you system took long to process the payment that you claim ,since we was specific when we went to paid the whole amount that we wanted to pay in full and the agent at the time was asked if everything was paid off ,which she state that it was already paid ,the lady in the store who was managing Acima matters at the time is witness of that process, therefore I totally refuse to pay for the glitch in you system,this is a relentless practice from this company to gain profits ,as a said before it’s a predatory practice and unlawful ,if is a remaining balance we can get a decent agreement ,but I won’t accept the predatory arrangement that this company want me to take ,and if is a no reasonable outcome to this issue, I rather go forward and seek a lawyer and complain to FTC,since already I’m stress out in extreme for this matter ,I’m resilient to agree to a good outcome for this matter for instance I’ll wait until you next response ,to move forward for any outcome 
  Sincerely,

  
  
  
  ******* *****

  PS I would never,not even by mistake I want to use Acima to purchase anything again ,it’s a really stressful and nasty experience and the Acima team act in a condescending way 

• Initial Complaint

  Date:07/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request that Acima immediately stop all debits from my bank account. I was recently charged an additional $335.00 without authorization. I do not owe this amount, and I have previously informed you that I am currently on medical leave and was already on a settlement agreement . There was an issue with my direct deposit with my leave , and the payment could not be processed, onne the deposit hit my agreed settlement amount was not processed but reqular payment, one I realized what happened I called in and was told that the payment that was processed would not apply towards the settlement. This was not fair, I adked for a manager and no one ever called back, I even sent emails , no response. As mentioned before the company has charged me and this should satisfy the original settlement agreement. I called back and now they want 599 as a new settlement and none of my previous payments will apply. I can't afford to lose money that I paid towards the original settlement agreement and since the company drafted the extra 300 I cover my medical expenses.
  
  
  I will also be disputing the charges with my bank.
  
  
  Based on our original settlement agreement, your organization should have already been paid in full.
  
  Thank you for your prompt attention to this matter.

  

  Business Response

  Date: 07/08/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ****** ******** ***** through the Better Business Bureau (“BBB”) on July 25, 2025, regarding her settlement plan. We provide the following response. 
  
  When the first settlement payment failed, it cancelled Ms. ******* settlement plan. After that her regular rent renewal payment became due. That payment has since been refunded to Ms. *****. Pursuant to the customer’s request, we have turned off autopay, and they are now responsible for making manual payments. Ms. ***** will need to call in and speak with our recovery department in order to set up a new settlement plan. 
  
  If Ms. ***** would like to setup a new settlement plan we encourage her to contact our recovery department at ***** ********. 
  

  Customer Answer

  Date: 07/08/2025

  
  
  Complaint: 23558257
  
  
  
  I am rejecting this response because:
  
  I have not been refunded anything from Acima at all.  In fact they charged me two more times. All I want is to complete original settlement agreement which only had two more payments left.
  
  Sincerely,
  
  
  
  ****** ********-*****

  

  Business Response

  Date: 07/10/2025

  Ms. ***** claims she has not received a refund and that two further payments were attempted. Please note, Ms. ***** did not reach out to us directly to request no further debits. She submitted a BBB complaint on July 4, 2025, which is a federal holiday, followed by a weekend. Her requests were processed the first business day after the complaint was submitted, specifically Monday, July 7, 2025. The failed payment retries she references were attempted prior to our processing of her requests. Additionally, we confirm the refund was initiated on July 7, 2025, and is sent to the original payment method, a credit card ending in ****. It may between 3-10 days for the refund to be reflected, depending on Ms. ******* bank’s processing time.  
  Ms. ******* desired resolution is to be put back on a settlement plan. She may call our customer service department at (**** ********  to set up  a settlement plan at her convenience. 

  Customer Answer

  Date: 07/10/2025

  
  
  Complaint: 23558257
  
  
  
  I am rejecting this response because:

  I made several attempts before the dates stated.  However the company has only refunded two amounts 108.00 , 113..there was additional  113 taken out. I will only accept going back on the original settlement agreement  and pay the 379 that was owed. All I am asking is to be able to continue with the original balance owed on the settlement agreement  before all the unauthorized debits
  
  
  
  Sincerely,
  
  
  
  ****** ********-*****

  

  Business Response

  Date: 07/15/2025

  Ms. ***** would like to be put on a settlement plan, in order to do this she would need to call in and speak with our recovery department at ************. 

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for furniture and was denied. I called the company and was told i have a old account from back in 2018. I needed to file a id theft police report and email *************** with a copy of the police report my name and number in the body. I hang up call the police they laugh asking me what city i say idk. They said they cant file a police report. I called back and asked for information speak to 2 people I am asking for more information he cant provide me the info I ask to speak to.someone that can Im on hold for 14 mins then disconnected. I call back and speak to a rude lady name oha that barely speaks English I tell her im frustrated I asked to speak to a supervisor and she keeps asking me for a lease number I tell her I dont know. She says she cant send for a supervisor now im really mad then she raised her voice and disconnected
  
  I want this removed this is not on credit report and it has been since 2018 I need answers

  

  Business Response

  Date: 07/08/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ******* **** through the Better Business Bureau (“BBB”) on July 2, 2025, regarding an older lease with Acima Leasing. We provide the following response.  
  
  We investigated our reporting upon receipt of this complaint and confirm we are not reporting Ms. ****'s lease or payment history. We note we were previously correctly reporting Ms. ****’s lease and payment history; however, it was removed for reasons unrelated to her complaint.   
  
  Pursuant to our records, Ms. **** is already working with our fraud department and we ask that she cooperate with them to resolve this matter. As such we consider this matter closed. 

  Customer Answer

  Date: 07/11/2025

  
  
  Complaint: 23549350
  
  
  
  I am rejecting this response because: no one has contacted me. I have received generic emails. No one will assist with this issue. I am told I need to email someone but when I email it is a generic response. I was told to file a police report the police literally laughed in my face. This is too old and I have NO INFO the company will not provide any info. If I owed this money why was it not on my credit report. Seems like a scam 
  
  
  
  Sincerely,
  
  
  
  ******* ****

  

  Business Response

  Date: 07/16/2025

  This lease is no longer showing up on Ms. ****’s credit report as the 7 year limitation on reporting has been reached. This lease was created in February 2018, it is over 7 years old and was previously deleted due to age. If Ms. **** is unable to file a police report, our fraud department recommends filling out an Federal Trade Commission Identity Theft Affidavit, which may be simply completed only. She may then email the completed form to *************** so we can properly investigate the fraud claim. Proof is necessary to substantiate allegations of fraud and/or identity theft. 
  
  Further communication may be directed to our fraud department. As such we consider this complaint closed. 

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a couch had to pay it within 3 months, I paid it. Then they came back weeks later saying I didn’t pay the text of $60+ and because of that I have to pay $1700+ of interest and they’ve been taking out 100+ PER WEEK without my authorization! I’ve called their customer support more than 20 times each person is telling me an amount to just pay it off and it’s different every time! They are putting my account in the negative and overdrawing my bank account even after my bank put a stopped payment on them!

  

  Business Response

  Date: 07/03/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ****** ********* through the Better Business Bureau (“BBB”) on July 1, 2025, regarding her purchase options. We provide the following response. 
  
  Acima Leasing transactions are not financing, loans, or same as cash arrangements and do not contain interest. Acima Leasing is a rent-to-own organization offering an alternative option of financing.   
  
  On November 24, 2024, Ms. ********* entered an independent third-party retailer – Rooms To Go (the “Retailer”). While with the Retailer, she applied and was approved for our leasing services. On that same date, Ms. ********* selected a sectional (the “Property”). Acima Leasing purchased the Property, and Ms. ********* electronically entered into a rental-purchase agreement (the “Agreement”) wherein she agreed to rent the Property from Acima Leasing. Pursuant to the Agreement, to obtain ownership of the Property Mr. ********* could elect to make 52 weekly renewal payments of $87.84, plus an initial rent payment of $50.00, for a total of $4,568.29 (the “Total of Payments”). Alternatively, he could execute any other early purchase or termination option outlined within the Agreement.    
  
  Ms. ********* claims “[she has] to pay $1700 of interest.” This is not correct We note that the Agreement does not have interest. The Total of Payments was set at the initiation of the Agreement, and did not change throughout the course of her Agreement. 
  Ms. *********’s rental-purchase agreement details two Early Purchase Options (“EPO”); each of which reduces the cost of ownership to the customer and terminates the Agreement earlier than the 12-month rental period contained within. The first EPO ********* is a 100-day EPO where a customer can obtain ownership of the Property within the first 100 days of the Agreement by paying the disclosed purchase amount. Ms. ********* had a 100-day EPO purchase amount of $2,242.94 before tax which expired on March 20, 2025. Ms. ********* did not meet that total as of the deadline, so her lease continued for the agreed-upon terms. which we show that she did open the sent emails, as well as view the amount needed to purchase the Property. Additionally, Ms. ********* was also provided a link to Acima Leasing’s customer portal, located at customer.acima.com/, where she could log in to view a copy of the Agreement at any time, view the status of her lease, and make payments. 
  
  Ms. ********* may also continue her regular rent renewal payments and obtain ownership after the completion of all rent renewal payments. The second EPO stipulates a customer may obtain ownership at any point after the first 100 days by paying a lump sum payment equivalent to 65% of any remaining renewal payments plus any past-due rent. This option is still available to Ms. ********* and will be until the end of the lease term. Alternatively, if Ms. ********* does not wish to execute a purchase option outlined in the Agreement, she may terminate the Agreement at any time and without penalty by returning the Property to Acima Leasing in accordance with our directions 
  .We hope this explanation clarifies the payoff terms of Ms. *********’s Agreement and her responsibilities thereunder. If Ms. ********* has any questions or wishes to explore purchase, or termination options that are available to her, we encourage her to contact our customer service department at ***** ********. 
  

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank flagged this company as fraud
  They take my money out whenever they want to although I have everything set up to come out on Friday, I have to call every two weeks because they take two payments out on a Friday, then look up on a Monday,Tuesday,or any other day except Friday my payment is coming out. They are rude and try to fast talk you. They took my money out early messing my account up and not giving one damn. This was one of my worst mistakes.

  

  Business Response

  Date: 07/03/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ****** ****** through the Better Business Bureau (“BBB”) on June 30, 2025. Ms. ****** did not provide a lease number, and the identifying information provided does not match any leases in our system. We thereby request that Ms. ****** provide additional identifying information so that we can fully investigate her complaint. Additionally we ask that Ms. ****** contact our customer service by calling ***** ******** to discuss her payment frequency and explore potential solutions.  

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several transactions of 40.95, after speaking to a rep, and verifying Im not a customer.

  

  Business Response

  Date: 07/01/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ******* ******* through the Better Business Bureau (“BBB”) on June 30, 2025, regarding fraudulent charges with her bank account. We provide the following response. 
  
  Acima Leasing takes fraud allegations very seriously and conducts immediate investigations upon notification. We request that Ms. ******* send a bank statement showing the errant charges to [email protected]. We encourage Ms. ******* to file a police report and send a copy along with the bank statement. If Ms. ******* believes her identity was used to fraudulently create a lease, we request she file a police report and provide us with a complete copy of the same at ***************. Once we receive the requested documentation we will investigate and take all appropriate action. No further action will be taken while we await additional documentation. 
  
  If Ms. ******* has any questions or would like to assist our customer service agents with locating an account we encourage her to contact our customer service department at (**** ********. 
  

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on May 6-2025 to finish the contract of rental furniture (sofas) and they haven’t call me back to give me a date to come to pick up the sofas, however they haven’t close the account and continue to add charges to the account. They don’t respond my calls and when they don’t give me any solutions

  

  Business Response

  Date: 07/03/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ******* ******* through the Better Business Bureau (“BBB”) on June 26, 2025. We have contacted Ms. ******* directly and we are actively working on finalizing a resolution. If Ms. ******* has further inquiry, she is welcome to contact us at ***** ********.