Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought a few thing through Acima and one being 1x Lifetime 8 Ft. x 12.5 Ft. High-Density Polyethylene (Plastic) Outdoor Storage Shed with Steel-Reinforced Construction - $1654.99 . I had installed and it did not last and a small wind storm it came all apart . I would like this taken off since this was not good and to pay for something that didnt last a week ! I know I have a few other things that I had goton from them and I am fine with that . I would like this taken care of and work something out so I can start making payments on rest of stuff.

  

  Business Response

  Date: 07/28/2025

  If Mr. ****** would like to discuss return options we encourage him to reach out to our resolutions department at ************* 

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have notified Acima that I no longer want the leased item and made arrangements with their return department to have the item picked up. The company that is supposed to pick up the item for Acima is refusing to pick up the item because it does not benefit them. Rent-a- Center said because they can not sell the item they refuse to pick it up. I have made every effort to return this item to Acima and they refuse to do what they promise. The lease clearly states I can end the lease and return this item at any time. Yet Acima refuses to come pick it up trying to force me to pay for an item I no longer want

  

  Business Response

  Date: 07/28/2025

  If Ms. ***** no longer wants the merchandise, she can either return it to Acima, or donate it to a local non profit. At this point we recommend donating the merchandise, and submitting a donation receipt. We confirm that we have sent Ms. ***** an email explaining the donation process. If Ms. ***** has any further questions she may contact our recovery department at 801-297-1983. 

  Customer Answer

  Date: 07/28/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23622080, and find that this resolution is satisfactory to me. The item is awaiting pick up from a local charity. As Acima did not specify what organization I have chosen a local non-profit organization.
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone opened a account under my name and money was taken from my checking account 54.15 cents i did call my bank they cancelled my debit card and they are sending me a new card. I called Acime they don’t have a phone number for fraud department and i can’t find the fraud department on the website.

  

  Business Response

  Date: 07/21/2025

  Acima Leasing takes fraud allegations very seriously and conducts immediate investigations upon notification. Upon completing our investigation, we were unable to determine whether the lease in question was created as a result of fraud. We encourage Mr. ********** to file a police report and send a copy to [email protected]. Alternatively, Mr. ********** may provide us with a Federal Trade Commission Identity Theft Affidavit (“FTC Affidavit”) Upon receipt of the requested documentation, we will further investigate his allegation. If it is determined that this lease is, in fact fraudulent, we will take all necessary action. As we are awaiting additional documentation, we consider this complaint closed. 

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am formally disputing the account listed under account number *********, which appears on my ********************** report. This account was opened without my permission and is the result of fraudulent activity. I have no memory of ever applying for or agreeing to any terms with ACIMA DIGITAL FKA SIMP.Pursuant to 15 USC 1692g (Validation of Debts), you are legally obligated to provide verification of the alleged debt or a copy of a court judgment upon written request within 30 days. To date, I have not been provided with any documentation or signed agreement showing I authorized this account. In the absence of such evidence, there is no valid justification for this account to be associated with me.Because this account was fraudulently created, I am demanding its immediate removal from my credit report and a halt to any collection activity. If you are unable to validate the debt within the required 30-day period, you must delete the account from my record and discontinue all collection efforts.Please acknowledge receipt of this letter and advise me of the steps you will take to resolve this issue.

  

  Business Response

  Date: 07/16/2025

  Acima Leasing (hereinafter we, us, our) received the complaint filed by Mr. ***** ***** through the Better Business Bureau (BBB) on July 15, 2025, regarding a fraudulent lease with his information. We provide the following response. 
  
  Acima Leasing takes fraud allegations very seriously and conducts immediate investigations upon notification. Upon completing our investigation, we were unable to determine whether the lease in question was created as a result of fraud. We encourage Mr. ***** to file a police report and send a copy to ******************************* Alternatively, Mr. ***** may provide us with a ************************ Identity Theft Affidavit (FTC Affidavit) Upon receipt of the requested documentation, we will further investigate his allegation. If it is determined that this lease is, in fact fraudulent, we will take all necessary action. No further action will be taken while we await additional documentation. 
  
  If Mr. ***** has any questions we encourage him to contact our customer service department at **************. 

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March this customer is trying to charge over 1200.00 for a repair of 500 dollars. if i didnt pay within 90 days. This is a scam/

  

  Business Response

  Date: 07/21/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Mr. ***** ******* through the Better Business Bureau (“BBB”) on July 14, 2025, regarding the total cost of leasing. We provide the following response. 
  
  Acima Leasing provided clear disclosures at the time of application, including a pop-up which explicitly states that we offer a leasing program and provides a calculator for customers to estimate the cost of leasing. To sign the lease, Mr. ******* was sent a text message to the phone number on his application, which provided a link. Upon clicking the link, Mr. ******* was provided a breakdown of the costs of leasing, including the Total of Payments, his rent renewal payment amounts and frequency, as well as the first early-purchase option amount. Mr. ******* was then provided a full copy of the rental purchase agreement (“Agreement”) and encouraged to review it prior to signing. Subsequently we have emailed Mr. ******* several reminders, including a welcome email and first early-purchase reminder email, which also includes key information regarding his lease terms and how to utilize the first early-purchase option. It is Mr. ******* responsibility to review the Agreement prior to signing, and review the communications provided to him.    
  
  W offer two Early Purchase Options (“EPOs”); each of which reduces the cost of ownership and terminates the rental-purchase agreement earlier than the rental period contained within. The first EPO is a 90-day EPO wherein Mr. ******* may obtain ownership for less than the total of  all renewal payments. The second EPO stipulates that Mr. ******* can obtain ownership at any point after the first 90 days by paying a lump sum payment equivalent to 65% of any remaining rent renewal payments. The Total of Payments as well as all other terms and conditions were set forth at the initiation of the Agreement, and have not and will not change. We confirm that Mr. *******’ lease is purchased under the second EPO, has obtained ownership of the leased property and has no further payment obligations  to Acima Leasing. 
  
  We hope this response assists Mr. ******* understanding. If Mr. ******* has any questions, we encourage him to contact our customer service department at -(**** *******. 

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/10/2025 Itook my 1999 Honda Crv to Berney's for blower motor repair and throttle body cleaning price was 576.61 . And asked about payment plans the offered called Acima and I signed up with them online. No one explained any details in preson are online. Acima charging me over 800.00 dollars in taxes they claim. The bill amount was 1404.00 big defference from 576.61. That's highway robbery.

  

  Business Response

  Date: 07/18/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Mr. ****** **** through the Better Business Bureau (“BBB”) on July 14, 2025, regarding the total of payments. We provide the following response. 
  
  Mr. **** applied directly for Acima Leasing’s services via our website. Acima Leasing provided clear disclosures at the time of application, including a pop-up which explicitly states that we offer a leasing program and provides a calculator for customers to estimate the cost of leasing. To sign the lease, Mr. **** was sent a text message to the phone number on his application, which provided a link. Upon clicking the link, Mr. **** was provided a breakdown of the costs of leasing, including the Total of Payments, his rent renewal payment amounts and frequency, as well as the first early-purchase option amount. Mr. **** was then provided a full copy of the Agreement and encouraged to review it prior to signing. 
  
  Pursuant to the Agreement, to obtain ownership of the Property Mr. **** could elect to make 12 monthly rent renewal payments of $117.18 before tax, plus an initial rent payment of $10.00 before tax, for a total of $1,416.14 (the “Total of Payments”) before tax. Alternatively, he can execute any other early purchase or termination option outlined within the Agreement. 
  
  Mr. **** states “The bill amount was $1404, big difference from $576.61”. We deny this claim.We confirm that by signing the lease agreement with Acima Leasing Mr. **** agreed to the costs of using Acima Leasing. The amount that Mr. **** references to is the Total of Payments, and Mr. **** is only expected to pay the Total of Payments if he does not execute an Early Purchase Options (“EPOs”) and makes all scheduled rent renewal payments if he doesn’t utilize one of the early purchase options we offer. We offer two EPOs; each of which reduces the cost of ownership and terminates the Agreement earlier than the rental period contained within. The first EPO is a 90-day EPO wherein Mr. **** may obtain ownership for less than the Total of Payments. To take advantage of this option, Mr. **** just would meet the 90-day amount of $684.27 plus tax on or before October 9, 2025, after that date it will expire. The second EPO stipulates that Mr. **** can obtain ownership at any point after the first 90 days by paying a lump sum payment equivalent to 65% of any remaining rent renewal payments. This option is available to him and will be until the end of the lease rental period. Please note, the Total of Payments as well as all other terms and conditions were set forth at the initiation of the Agreement, and have not and will not change.  
  
  
  Mr. **** states “Acima charging me over $800 in taxes they claim.” We reviewed his lease and confirm Acima Leasing is required to collect tax on rent payments, when required by the customer’s state. Pursuant to paragraph 3 of the rental-purchase agreement (the “Agreement,”) that Mr. **** elected to enter into, it states “Acima charges and collects tax with each Renewal Payment when required to do so by your state. Your payment amount may change to the extent the tax rate changes after the date of this Agreement.” As Acima Leasing is required to charge tax, we are unable to remove it from Mr. ****’s Agreement.  
  
  If Mr. **** has any questions we encourage him to contact our customer service department at ***** ********. 

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently opened a credit line with Acima, to make a purchase, and a month later I found out that someone used my information to make a purchase (out of the State where I live) without my acknowledgement. I immediately reached out Acima looking for an explanation and I received no answer yet despite the seriousness of the situation because this is clear identity theft case.

  

  Business Response

  Date: 07/18/2025

  Acima Leasing takes fraud allegations very seriously and conducts immediate investigations upon notification. Upon completing our investigation, we were unable to determine whether the lease in question was created as a result of fraud. We encourage Ms. ***** to file a police report and send a copy to ******************************* Alternatively, Ms. ***** may provide us with a ************************ Identity Theft Affidavit (FTC Affidavit) Upon receipt of the requested documentation, we will further investigate her allegation. If it is determined that this lease is, in fact fraudulent, we will take all necessary action. No further action will be taken while we await additional documentation. 
  
  If Ms. ***** has any questions we encourage her to contact the above email. 

• Initial Complaint

  Date:07/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened my lease account with this company for the sole purpose of credit building, and was told at opening two months ago that I had to make the first payment for it to update. Today, after calling to inquire, was told they stopped reporting at all as of 2023. I also tried to use the account one other time and now suddenly they do not accept banking info with my routing number after accepting it last week when they took my money! This company lied multiple times and are engaging in false advertising!

  

  Business Response

  Date: 07/16/2025

  Acima Leasing (hereinafter we, us, our) received the complaint filed by Ms. **** ****** through the Better Business Bureau (BBB) on July 12, 2025, regarding her building credit with Acima Leasing. We provide the following response. 
  
  Ms. ****** states that she opened this lease account with this company for the sole purpose of credit building, and was told at opening two months ago that I had to make the first payment for it to update. We confirm that Ms. ****** applied for our services online and selected merchandise online. We have reviewed the retailer website and verified that at no point does it say anything about building credit, only about no credit needed to be approved. We confirm that as of June 1, 2022, Acima Leasing does not report new leases to the credit bureaus. 
  
  Ms. ****** states she "tried to use the account one other time" but we were unable to accept her banking information. Please note, Acima Leasing does not guarantee approvals, each lease application is reviewed individually, and applications for our services may have different requirements depending on the retailer selected. Acima Leasing does not work with every financial institution. If Ms. ****** has an account with a different financial institution she can reapply with that information instead. 
  
  If Ms. ****** has any questions we encourage her to contact our customer service department at **************. 

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not at fault due to this debt from Acima not belonging to me due to fraudulent activity on my account. I've taken the action on all the accounts used in my name and for the address at **** ****** **** seeing that I havent lived at this location in well over 20 years. Please delete this from my credit my actual address is
  *** ***** ********* ***** ** *****

  

  Business Response

  Date: 07/15/2025

  Acima Leasing takes fraud allegations very seriously. We conducted a preliminary investigation. After completing our investigation, we were unable to determine whether the lease associated with Mr. ***** ******** information was a result of fraud. We kindly request Mr. ****** file a police report and provide us with a full and complete copy of the same to ***************. Alternatively, Mr. ****** may provide us with a Federal Trade Commission Identity Theft Affidavit (“FTC Affidavit”) Upon receipt of the requested documentation, we will further investigate their allegation. If it is determined that this lease is, in fact fraudulent, we will take all necessary action. No further action will be taken while we await additional documentation. Absent proof of fraud, Mr. ****** remains responsible for the Agreement and the past-due rent amount. 
  
  Mr. ****** may send the requested documents to ***************, with any questions. 

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14, my checking account at Wells Fargo (via my debit card) was debited $85.60 by Acima for something I never ordered. I contacted Wells Fargo about the fraud when it was first listed on my account on 3/17 and cancelled the debit card. I received a letter from Wells Fargo on May 31 saying that they found the transaction to be authorized. At that point, I still didn't know what the charge was for. On 6/9, for the first time I was contacted by Acima and told that the "lease" was for some piece of jewelry from a company called Norvis the Jeweler based in an apartment in The Bronx, NY (with a telephone number that is disconnected). According to the bank, Acima submitted 22 pages of documents that were "signed" electronically that I still have never seen. Obviously, my debit card number and social security number were hacked from the Internet, or I would never have cancelled my debit card the same day I saw the fraudulent charge on my account. I don't know how Wells Fargo could have determined that I was liable for the charge. And now, Acima is threatening to go to a collection agency to recoup the entire "lease" amount, which is ridiculous!
  I contacted the police here in South Florida and in New York City and neither could help. Help me, please.

  

  Business Response

  Date: 07/15/2025

  Acima Leasing takes fraud allegations very seriously. We conducted a preliminary investigation. After completing our investigation, we were unable to determine whether the lease associated with Ms. Ivy ********’s information was a result of fraud. We kindly request Ms. ******** file a police report and provide us with a full and complete copy of the same to ***************. Alternatively, Ms. ******** may provide us with a Federal Trade Commission Identity Theft Affidavit (“FTC Affidavit”) Upon receipt of the requested documentation, we will further investigate their allegation. If it is determined that this lease is, in fact fraudulent, we will take all necessary action. No further action will be taken while we await additional documentation. Absent proof of fraud, Ms. ******** remains responsible for the Agreement and the past-due rent amount. 
  
  Ms. ******** may send the requested documents to ***************, with any questions.