Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a lease with acima for tires when I called and asked if I could return them because the payments are to high they told me they dont do that and that I needed to pay in full I then asked if I can refinance my lease they said they don't do that and I think its not right they are charging me $500 a month for 3 years for four tires

  

  Business Response

  Date: 09/18/2025

  Acima Leasing (hereinafter “we", "us”, "our”) received the complaint filed by Mr. ****** ****** through the Better Business Bureau ("BBB”) on September 17, 2025. We provide the following response.   
  
  On August 27, 2025, an inbound call was received. Our records indicate the customer contacted requesting “refinancing” and was correctly advised this is not an option. Mr. ****** did not request termination options and confirmed he wished to “just finish [the lease]”. 
  
  We confirm customers can terminate their rental purchase agreement at any time, without penalty.  If Mr. ****** would like to explore the termination options, we ask that he contact our Customer Service team at (801) 297-1982. 

  Customer Answer

  Date: 09/18/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23893345, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Id was hacked on September 11th and I believe that my information was used to either apply for credit or used in a contract . My name is ***** ********* and I've been trying to contact Amica for the last three days to alert them that it was Fraud. My email is ****************.
  A police report was filled with the Hood River Police Deparetment case # ******
  Can someone please confirm and get back with me ASAP

  

  Business Response

  Date: 09/18/2025

  Acima Leasing (hereinafter we, us, our) received the complaint filed by Mr. ***** ********* through the Better Business Bureau (BBB) on September 16, 2025, regarding potential fraud. 
  
  We have contacted Mr. ********* and reached a resolution to the complaint. As such, we consider this complaint closed. Mr. ********* may contact us at (801) 297-1980 with any additional questions.  

  Customer Answer

  Date: 09/18/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23893105, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:09/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I have been having someone sign up for credit in my name with Acima. I saw it today 9/14/25 that they have again used my information to acquire some more credit at another jewelry store. I wrote their fraud department about this and each time they have assured me everything is being handled but that is the third time this year and I have fraud alerts and have frozen my credit but they somehow still allow it to happen

  

  Business Response

  Date: 09/19/2025

  Acima Leasing (hereinafter “we”, “us”, “our”) received the complaint filed by Mr. ******* ******** through the Better Business Bureau (“BBB”) on September 15, 2025, regarding potential fraud. 
  
  Acima Leasing takes fraud allegations very seriously and conducts immediate investigations upon notification. Upon investigation, all lease applications were denied upon submission. If Mr. ******** is concerned for his identity, we encourage Mr. ******** to file a police report. 
  
  Mr. ******** may contact our processing department at (801) 297-1980 with further questions. 

  Customer Answer

  Date: 09/22/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23888892, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:09/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a computer through ACIMA. I have no idea how they got a business account that I do not own, but suddenly they started debiting charges to a business account. I never provided them with that account info and did not consent to the charge.

  

  Business Response

  Date: 09/12/2025

  We confirm that the payment method in question was provided to us directly on May 22, 2025 and was authorized as a primary payment method. We confirm we've refunded the payment amount per Ms. ****** request. The funds will be refunded back onto the card that was used to make the payment. This process can take 3-5 business days to reflect on the account. Ms. **** will need to contact our customer service department at 801-297-1982 in order to remove the card as a payment option to prevent the possibility of future payments. We encourage her to contact us directly at the number indicated above with any additional requests or questions.  

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2025, I purchased a ring from Diamonds Unlimited for $2,476. At the time of purchase, I was never informed that the payment would be processed through Acima financing. The store had also offered a layaway option, and since I had the funds available, I would have chosen that or simply paid the full amount upfront.
  
  Instead, I was told that the balance would be completely paid off by July 2025. However, to my surprise, payments continued to be withdrawn in August, and I later discovered that I now allegedly owe an additional $4,000 on top of the original purchase price.
  
  I returned to Diamonds Unlimited to resolve the issue, and the store manager contacted Acima directly. The manager stated this financing arrangement was not the intent of the store and requested that the payments be stopped. Despite this, Acima continued to pursue the account because I was $80 short.
  
  When I spoke with Acima myself, I was told they were “willing to settle” for an additional $1,000. When I indicated that I would escalate the matter to the Better Business Bureau (BBB) and other consumer protection agencies, the service representative hung up on me.
  
  This situation is unacceptable. I was misled regarding the terms of purchase, improperly enrolled in financing I did not knowingly agree to, and treated unprofessionally when attempting to resolve the matter.
  
  I am requesting:
  1. Immediate termination of the Acima financing agreement.
  2. Confirmation that no further payments will be withdrawn.
  3. Any payment over the ring amount refunded

  

  Business Response

  Date: 09/12/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ******* ***** through the Better Business Bureau (“BBB”) on September 7, 2025. We provide the following response. 
  Ms. ***** references communications she allegedly had with the retailer from whom she selected the Property. We note that Acima Leasing was not a present party to those communications. We note we sent emails to the email address Ms. ***** placed on her application for our services regarding her purchase options and payments made, as well as a welcome email at the start of her rent renewal schedule. We also note Ms. ***** elected to enter into the rental-purchase agreement (the “Agreement”) with Acima Leasing, and signed it on her own personal electronic device. We note Acima Leasing did our due diligence to ensure Ms. ***** was presented with the terms and conditions of the Agreement prior to her electing to sign it.  
  
  Upon review, we were concerned regarding Ms. *****’s claim of being unaware of the full leasing costs prior to electing to enter into the Agreement. Moreover, we require additional time to fully investigate the matters surrounding her claims of poor customer service on Acima Leasing’s part. As a courtesy, and as we wish to reach a mutually satisfactory resolution, we have elected to grant Ms. *****’s request and have closed her lease as purchased. We have additionally refunded the amount paid over the first early-purchase option amount, totaling $102.32 including tax, to the original method of payment. Ms. ***** has no further payment obligations to Acima Leasing.  
  
  We hope this resolution is satisfactory to Ms. *****. She may contact our customer service department at (801) 297-1982 with further questions or concerns.  

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have multiple accounts I have paid off with this business. I am trying to buy a home and verify payment history and payoff. Debtor is refusing to send information other than by mail and telling me it will take 5-7 business days. I have no access to statement account information.

  

  Business Response

  Date: 09/12/2025

  We confirm that we have sent the purchase confirmation to Ms. ******’ address as well as her email. Both were sent to the addresses we have on file. If Ms. ****** has any questions we encourage her to contact our customer service department at ***** ********. 

• Initial Complaint

  Date:09/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Acima about a purchase made in the middle of the night. I immediately contacted Acima and explained that this transaction was FRAUD and I have not ordered any products. I proceeded to contact the company that received the purchase request and explained to them that it was FRAUD and asked them NOT to ship ANY products to anyone. I then proceeded to email Acima which is there process and explained this is FRAUD and not to proceed. Still to this day they are contacting me about a payment

  

  Business Response

  Date: 09/09/2025

  Acima Leasing takes fraud allegations very seriously and conducts immediate investigations upon notification. Upon completing our investigation, we were unable to determine whether the lease in question was created as a result of fraud. We encourage Ms. ****** to file a police report and send a copy to ***************. Alternatively, Ms. ****** may provide us with a Federal Trade Commission Identity Theft Affidavit (“FTC Affidavit”) Upon receipt of the requested documentation, we will further investigate her allegation. If it is determined that this lease is, in fact fraudulent, we will take all necessary action. No further action will be taken while we await additional documentation. 
  

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/1/2025 I tried to use Acmia customer portal to pay of my lone in full the portal was down on 9/12025. On 9/2/2025 I tried to use the customer portal to pay again and was still down. I then contacted customer service via told them of the situation of me trying to pay off the remainder of my lone I was told that payment was already take out and that I had on chance to pay the lone off at rate that would have been set on 9/1/2025. I am asking the BBB to help resolve this matter as soon as possible due to interest rate climbing daily.

  

  Business Response

  Date: 09/09/2025

  We confirm that Mr. ****** contacted us on September 2, 2025 and successfully purchased his lease. We confirm that there was a change in the lease and the correct amount was verified before the payment was made. Mr. ******’s lease has been purchased for the correct amount, and $0 is owed. 

  Customer Answer

  Date: 09/09/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23830671, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:08/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acima somehow got our ************ card number & tried to take a payment from our checking account approximately 3 months ago for an item of leased jewelry from a ********* Jewelers ( we never heard of). We stopped the payment from coming out of our account but since then they are constantly harassing us for late payments. We contacted Acimas fraud department to no avail. We dont know what more we can do to stop this harassment. I appreciate anything you can do to resolve this. Thank you in advance. The lease no. is ********

  

  Business Response

  Date: 09/02/2025

  Acima Leasing (hereinafter we, us, our) received the complaint filed by Mr. ****** ******** through the Better Business Bureau (BBB) on August 30, 2025, regarding fraud. We provide the following response. 
  
  Acima Leasing takes fraud allegations very seriously and conducts immediate investigations upon notification. Upon completing our investigation, we were unable to determine whether the lease in question was created as a result of fraud. We encourage ************ to file a police report and send a copy to ******************************* Alternatively, ************ may provide us with a ************************ Identity Theft Affidavit (FTC Affidavit) Upon receipt of the requested documentation, we will further investigate his allegation. If it is determined that this lease is, in fact fraudulent, we will take all necessary action. No further action will be taken while we await additional documentation. 

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a pending transaction on my bank account ********** for ****** on 8/29/2025. I asked customer service to find the account that has used my bank account or debit card and they referred me to fraud. Fraud has not responded to me. I can provide my bank account number or debit card and you should be able to locate the account that is using my Debit card information or Bank account to pay their loan. I do not have an account with this company.

  

  Business Response

  Date: 09/02/2025

  Acima Leasing (hereinafter we, us, our) received the complaint filed by Mr. ******** ****** through the Better Business Bureau (BBB) on August 29, 2025, regarding fraudulent charges. We provide the following response. 
  Acima Leasing takes fraud allegations very seriously and conducts immediate investigations upon notification. Upon completing our investigation, we were unable to determine whether the lease in question was created as a result of fraud. We encourage Mr. ****** to file a police report and send a copy to ******************************* Alternatively, Mr. ****** may provide us with a ************************ Identity Theft Affidavit (FTC Affidavit) Upon receipt of the requested documentation, we will further investigate her allegation. If it is determined that this lease is, in fact fraudulent, we will take all necessary action. No further action will be taken while we await additional documentation.